Session-based recommendation aims to predict the next item that anonymous users may be interested in, based on their current session interactions. Recent studies have demonstrated that retrieving neighbor sessions to augment the current session can effectively alleviate the data sparsity issue and improve recommendation performance. However, existing methods typically rely on explicitly observed session data, neglecting latent neighbors - not directly observed but potentially relevant within the interest space - thereby failing to fully exploit the potential of neighbor sessions in recommendation.

Large Language Models (LLMs) have demonstrated strong potential in recommendations due to their powerful reasoning capabilities. However, existing methods typically rely on a single reasoning path to drive the entire Top-K recommendations. This paradigm is prone to reasoning path collapse, where limiting exploration of potentially superior and diverse reasoning paths within the LLMs space. As a result, both the accuracy and diversity of the recommendation outcomes are constrained.

Event analysis is an essential and fundamental direction of information extraction, involving various event-centric tasks at different granularity of documents. While large language models (LLMs) have preliminarily achieved promising performance in part of these tasks individually, their capability in event analysis still lacks comprehensive understanding due to restricted document granularity, task designs, and data source of existing benchmarks. To address these limitations, we introduce MiGUE-Bench, a systematic benchmark for assessing the performance of LLMs in multi-granularity event analysis. To support large-scale evaluation, we first develop an LLM-driven self-correcting annotation framework called MiGUE-Pipeline, enabling scalable acquisition of high-quality source data of events with automatic labels. Then, we design four core tasks in our benchmark, i.e., event detection, relation reasoning, structure induction, and future prediction, to probe model competence at different levels, from atomic event details to complex cross-document narratives. Extensive experiments on state-of-the-art LLMs and retrieval-augmented generation (RAG) methods delineate the current capability boundary and identify critical deficiencies, providing insights into the future improvement of LLMs in challenging event analysis tasks.

Large language models (LLMs) have emerged as a promising paradigm for recommender systems, due to their powerful capabilities in global knowledge integration and reasoning. However, LLMs are inherently prone to confirmation bias -- the tendency to favor information that reinforces users' existing views -- which leads to an overemphasis on previously shown viewpoints and ignores diverse user beliefs for recommendations. To address this issue, in this paper, we propose SCoTRec, a social chain-of-thought reasoning framework for recommendation. SCoTRec first constructs sentiment-aware user profiles by extracting sentiment terms from user reviews. It then incorporates users' social sentiment information into the social chain-of-thought reasoning units to improve recommendations. In particular, we categorize the social chain-of-thought into sentiment-based pathways and apply human evaluation operations -- backtracking, discarding, retaining, and aggregating -- to simulate nuanced sentiment cognition and interpersonal influence, effectively alleviating confirmation bias. Extensive experiments on four benchmark datasets demonstrate the effectiveness of SCoTRec in alleviating confirmation bias and improving recommendations.

Conversational recommender systems (CRSs) aim to provide real-time recommendations through dynamic interactions between users and the system. Recent studies have revealed the value of personalized information derived from users' historical dialogue records in refining user preferences. However, existing methods often utilize the entire historical dialogue of a user indiscriminately, leading to the issue of cognitive negative transfer, wherein historical dialogue sessions impede rather than facilitate current decision-making. This ultimately degrades the performance of conversational recommendations.

Conversational recommender systems aim to provide personalized recommendations by analyzing and utilizing contextual information related to dialogue. However, existing methods typically model the dialogue context as a whole, neglecting the inherent complexity and entanglement within the dialogue. Specifically, a dialogue comprises both focus information and background information, which mutually influence each other. Current methods tend to model these two types of information mixedly, leading to misinterpretation of users' actual needs, thereby lowering the accuracy of recommendations. To address this issue, this paper proposes a novel model to introduce contextual disentanglement for improving conversational recommender systems, named DisenCRS. The proposed model DisenCRS employs a dual disentanglement framework, including self-supervised contrastive disentanglement and counterfactual inference disentanglement, to effectively distinguish focus information and background information from the dialogue context under unsupervised conditions. Moreover, we design an adaptive prompt learning module to automatically select the most suitable prompt based on the specific dialogue context, fully leveraging the power of large language models. Experimental results on two widely used public datasets demonstrate that DisenCRS significantly outperforms existing conversational recommendation models, achieving superior performance on both item recommendation and response generation tasks.

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations by interacting with users through conversations. Most existing studies of CRS focus on extracting user preferences from conversational contexts. However, due to the short and sparse nature of conversational contexts, it is difficult to fully capture user preferences by conversational contexts only. We argue that multi-modal semantic information can enrich user preference expressions from diverse dimensions (e.g., a user preference for a certain movie may stem from its magnificent visual effects and compelling storyline). In this paper, we propose a multi-modal semantic graph prompt learning framework for CRS, named MSCRS. First, we extract textual and image features of items mentioned in the conversational contexts. Second, we capture higher-order semantic associations within different semantic modalities (collaborative, textual, and image) by constructing modality-specific graph structures. Finally, we propose an innovative integration of multi-modal semantic graphs with prompt learning, harnessing the power of large language models to comprehensively explore high-dimensional semantic relationships. Experimental results demonstrate that our proposed method significantly improves accuracy in item recommendation, as well as generates more natural and contextually relevant content in response generation. Code and extended multi-modal CRS datasets are available at https://github.com/BIAOBIAO12138/MSCRS-main.

Conversational Product Search ( CPS ) systems interact with users via natural language to offer personalized and context-aware product lists. However, most existing research on CPS is limited to simulated conversations, due to the lack of a real CPS dataset driven by human-like language. Moreover, existing conversational datasets for e-commerce are constructed for a particular market or a particular language and thus can not support cross-market and multi-lingual usage. In this paper, we propose a CPS data collection protocol and create a new CPS dataset, called PSCon, which assists product search through conversations with human-like language. The dataset is collected by a coached human-human data collection protocol and is available for dual markets and two languages. By formulating the task of CPS, the dataset allows for comprehensive and in-depth research on six subtasks: user intent detection, keyword extraction, system action prediction, question selection, item ranking, and response generation. Moreover, we present a concise analysis of the dataset and propose a benchmark model on the proposed CPS dataset. Our proposed dataset and model will be helpful for facilitating future research on CPS.

Conversational Product Search (CPS) provides an engaging way for users to find products through effective natural language conversations. However, understanding the effect of conversational characteristics on user search performance and when to ask clarifying questions or recommend products remains unexplored. To fill the gap, we conduct an empirical study in this paper. Specifically, we developed a conversational system that allows participants to join as customers or shopping assistants, to simulate the conversational product search activity. Data collected from conversations and participant feedback indicate that: (a) CPS systems tend to ask clarifying questions early in the conversation when users express the intent of issuing a new query and chitchat, while they tend to recommend products at a later stage of conversations; asking clarifying questions early and recommending products lately can significantly improve search performance and user's satisfaction; (b) asking clarifying questions and more fine-grained search keywords positively influence search performance in terms of finding relevant products; (c) although the conversation time has a positive impact on the number of recommended products, the performance gain diminishes with longer conversation time; (d) more clarifying questions, more conversation turns, and longer system response time lead to decreased user satisfaction.

In conversational recommender systems (CRSs), conversations usually involve a set of items and item-related entities or attributes, e.g., director is a related entity of a movie. These items and item-related entities are often mentioned along the development of a dialog, leading to potential sequential dependencies among them. However, most of existing CRSs neglect these potential sequential dependencies. In this article, we first propose a Transformer-based sequential conversational recommendation method, named TSCR, to model the sequential dependencies in the conversations to improve CRS. In TSCR, we represent conversations by items and the item-related entities, and construct user sequences to discover user preferences by considering both the mentioned items and item-related entities. Based on the constructed sequences, we deploy a Cloze task to predict the recommended items along a sequence. Meanwhile, in certain domains, knowledge graphs formed by the items and their related entities are readily available, which provide various different kinds of associations among them. Given that TSCR does not benefit from such knowledge graphs, we then propose a knowledge graph enhanced version of TSCR, called TSCRKG. In specific, we leverage the knowledge graph to offline initialize our model TSCRKG, and augment the user sequence of conversations (i.e., sequence of the mentioned items and item-related entities in the conversation) with multi-hop paths in the knowledge graph. Experimental results demonstrate that our TSCR model significantly outperforms state-of-the-art baselines, and the enhanced version TSCRKG further improves recommendation performance on top of TSCR.

Previous studies on multimodal fake news detection have observed the mismatch between text and images in the fake news and attempted to explore the consistency of multimodal news based on global features of different modalities. However, they fail to investigate this relationship between fine-grained fragments in multimodal content. To gain public trust, fake news often includes relevant parts in the text and the image, making such multimodal content appear consistent. Using global features may suppress potential inconsistencies in irrelevant parts. Therefore, in this paper, we propose a novel Consistency-learning Fine-grained Fusion Network (CFFN) that separately explores the consistency and inconsistency from high-relevant and low-relevant word-region pairs. Specifically, for a multimodal post, we divide word-region pairs into high-relevant and low-relevant parts based on their relevance scores. For the high-relevant part, we follow the cross-modal attention mechanism to explore the consistency. For low-relevant part, we calculate inconsistency scores to capture inconsistent points. Finally, a selection module is used to choose the primary clue (consistency or inconsistency) for identifying the credibility of multimodal news. Extensive experiments on two public datasets demonstrate that our CFFN substantially outperforms all the baselines. Our code can be found at: https://github.com/uestc-lj/CFFN/.

The use of clarifying questions (CQs) is a fairly new and useful technique to aid systems in recognizing the intent, context, and preferences behind user queries. Yet, understanding the extent of the effect of CQs on user behavior and the ability to identify relevant information remains relatively unexplored. In this work, we conduct a large user study to understand the interaction of users with CQs in various quality categories, and the effect of CQ quality on user search performance in terms of finding relevant information, search behavior, and user satisfaction. Analysis of implicit interaction data and explicit user feedback demonstrates that high-quality CQs improve user performance and satisfaction. By contrast, low- and mid-quality CQs are harmful, and thus allowing the users to complete their tasks without CQ support may be preferred in this case. We also observe that user engagement, and therefore the need for CQ support, is affected by several factors, such as search result quality or perceived task difficulty. The findings of this study can help researchers and system designers realize why, when, and how users interact with CQs, leading to a better understanding and design of search clarification systems.

Online shopping platforms, such as Amazon and AliExpress, are increasingly prevalent in society, helping customers purchase products conveniently. With recent progress in natural language processing, researchers and practitioners shift their focus from traditional product search to conversational product search. Conversational product search enables user-machine conversations and through them collects explicit user feedback that allows to actively clarify the users’ product preferences. Therefore, prospective research on an intelligent shopping assistant via conversations is indispensable. Existing publications on conversational product search either model conversations independently from users, queries, and products or lead to a vocabulary mismatch. In this work, we propose a new conversational product search model, ConvPS, to assist users in locating desirable items. The model is first trained to jointly learn the semantic representations of user, query, item, and conversation via a unified generative framework. After learning these representations, they are integrated to retrieve the target items in the latent semantic space. Meanwhile, we propose a set of greedy and explore-exploit strategies to learn to ask the user a sequence of high-performance questions for conversations. Our proposed ConvPS model can naturally integrate the representation learning of the user, query, item, and conversation into a unified generative framework, which provides a promising avenue for constructing accurate and robust conversational product search systems that are flexible and adaptive. Experimental results demonstrate that our ConvPS model significantly outperforms state-of-the-art baselines.

In Conversational Recommender Systems (CRSs), conversations usually involve a set of related items and entities e.g., attributes of items. These items and entities are mentioned in order following the development of a dialogue. In other words, potential sequential dependencies exist in conversations. However, most of the existing CRSs neglect these potential sequential dependencies. In this paper, we propose a Transformer-based sequential conversational recommendation method, named TSCR, which models the sequential dependencies in the conversations to improve CRS. We represent conversations by items and entities, and construct user sequences to discover user preferences by considering both mentioned items and entities. Based on the constructed sequences, we deploy a Cloze task to predict the recommended items along a sequence. Experimental results demonstrate that our TSCR model significantly outperforms state-of-the-art baselines.

Search and recommender systems that take the initiative to ask clarifying questions to better understand users' information needs are receiving increasing attention from the research community. However, to the best of our knowledge, there is no empirical study to quantify whether and to what extent users are willing or able to answer these questions. In this work, we conduct an online experiment by deploying an experimental system, which interacts with users by asking clarifying questions against a product repository. We collect both implicit interaction behavior data and explicit feedback from users showing that: (a) users are willing to answer a good number of clarifying questions (11 on average), but not many more than that; (b) most users answer questions until they reach the target product, but also a fraction of them stops due to fatigue or due to receiving irrelevant questions; (c) part of the users' answers (17%) are actually opposite to the description of the target product; while (d) most of the users (84%) find the question-based system helpful towards completing their tasks. Some of the findings of the study contradict current assumptions on simulated evaluations in the field, while they point towards improvements in the evaluation framework and can inspire future interactive search/recommender system designs.

Conversational and question-based recommender systems have gained increasing attention in recent years, with users enabled to converse with the system and better control recommendations. Nevertheless, research in the field is still limited, compared to traditional recommender systems. In this work, we propose a novel Question-based recommendation method, Qrec, to assist users to find items interactively, by answering automatically constructed and algorithmically chosen questions. Previous conversational recommender systems ask users to express their preferences over items or item facets. Our model, instead, asks users to express their preferences over descriptive item features. The model is first trained offline by a novel matrix factorization algorithm, and then iteratively updates the user and item latent factors online by a closed-form solution based on the user answers. Meanwhile, our model infers the underlying user belief and preferences over items to learn an optimal question-asking strategy by using Generalized Binary Search, so as to ask a sequence of questions to the user. Our experimental results demonstrate that our proposed matrix factorization model outperforms the traditional Probabilistic Matrix Factorization model. Further, our proposed Qrec model can greatly improve the performance of state-of-the-art baselines, and it is also effective in the case of cold-start user and item recommendations.

Top- N recommendations have been studied extensively. Promising results have been achieved by recent item-based collaborative filtering (ICF) methods. The key to ICF lies in the estimation of item similarities. Observing the block-diagonal structure of the item similarities in practice, we propose a block-diagonal regularization (BDR) over item similarities for ICF. The intuitions behind BDR are as follows: (1) with BDR, item clustering is embedded into the learning of ICF methods; (2) BDR induces sparsity of item similarities, which guarantees recommendation efficiency; and (3) BDR captures in-block transitivity to overcome rating sparsity. By regularizing the item similarity matrix of item similarity models with BDR, we obtain a block-aware item similarity model. Our experimental evaluations on a large number of datasets show that the block-diagonal structure is crucial to the performance of top- N recommendation.

While continuous active learning algorithms have proven effective in finding most of the relevant documents in a collection, the cost for locating the last few remains high for applications such as Technology-assisted Reviews (TAR). To locate these last few but significant documents efficiently, Zou et al. [2018] have proposed a novel interactive algorithm. The algorithm is based on constructing questions about the presence or absence of entities in the missing relevant documents. The hypothesis made is that entities play a central role in documents carrying key information and that the users are able to answer questions about the presence or absence of an entity in the missing relevance documents. Based on this, a Sequential Bayesian Search-based approach that selects the optimal sequence of questions to ask was devised. In this work, we extend Zou et al. [2018] by (a) investigating the noise tolerance of the proposed algorithm; (b) proposing an alternative objective function to optimize, which accounts for user “erroneous” answers; (c) proposing a method that sequentially decides the best point to stop asking questions to the user; and (d) conducting a small user study to validate some of the assumptions made by Zou et al. [2018]. Furthermore, all experiments are extended to demonstrate the effectiveness of the proposed algorithms not only in the phase of abstract appraisal (i.e., finding the abstracts of potentially relevant documents in a collection) but also finding the documents to be included in the review (i.e., finding the subset of those relevant abstracts for which the article remains relevant). The experimental results demonstrate that the proposed algorithms can greatly improve performance, requiring reviewing fewer irrelevant documents to find the last relevant ones compared to state-of-the-art methods, even in the case of noisy answers. Further, they show that our algorithm learns to stop asking questions at the right time. Last, we conduct a small user study involving an expert reviewer. The user study validates some of the assumptions made in this work regarding the user’s willingness to answer the system questions and the extent of it, as well as the ability of the user to answer these questions.

Product search is generally recognized as the first and foremost stage of online shopping and thus significant for users and retailers of e-commerce. Most of the traditional retrieval methods use some similarity functions to match the user's query and the document that describes a product, either directly or in a latent vector space. However, user queries are often too general to capture the minute details of the specific product that a user is looking for. In this paper, we propose a novel interactive method to effectively locate the best matching product. The method is based on the assumption that there is a set of candidate questions for each product to be asked. In this work, we instantiate this candidate set by making the hypothesis that products can be discriminated by the entities that appear in the documents associated with them. We propose a Question-based Sequential Bayesian Product Search method, QSBPS, which directly queries users on the expected presence of entities in the relevant product documents. The method learns the product relevance as well as the reward of the potential questions to be asked to the user by being trained on the search history and purchase behavior of a specific user together with that of other users. The experimental results show that the proposed method can greatly improve the performance of product search compared to the state-of-the-art baselines.

The goal of a technology-assisted review is to achieve high recall with low human effort. Continuous active learning algorithms have demonstrated good performance in locating the majority of relevant documents in a collection, however their performance is reaching a plateau when 80%-90% of them has been found. Finding the last few relevant documents typically requires exhaustively reviewing the collection. In this paper, we propose a novel method to identify these last few, but significant, documents efficiently. Our method makes the hypothesis that entities carry vital information in documents, and that reviewers can answer questions about the presence or absence of an entity in the missing relevance documents. Based on this we devise a sequential Bayesian search method that selects the optimal sequence of questions to ask. The experimental results show that our proposed method can greatly improve performance requiring less reviewing effort.

Programming question and answer (Q&A) websites, such as Stack Overflow, gathered knowledge and expertise of developers from all over the world, this knowledge reflects some insight into the development activities. To comprehend the actual thoughts and needs of the developers, we analyzed the non-functional requirements (NFRs) on Stack Overflow. In this paper, we acquired the textual content of Stack Overflow discussions, utilized the topic model, latent Dirichlet allocation (LDA), to discover the main topics of Stack Overflow discussions, and we used the wordlists to find the relationship between the discussions and NFRs. We focus on the hot and unresolved NFRs, the evolutions and trends of the NFRs in their discussions. We found that the most frequent topics the developers discuss are about usability and reliability while they concern few about maintainability and efficiency. The most unresolved problems also occurred in usability and reliability. Moreover, from the visualization of the NFR evolutions over time, we can find the trend for each NFR.