Data analytics is essential for extracting valuable insights from data that can assist organizations in making effective decisions. We introduce InsightBench, a benchmark dataset with three key features. First, it consists of 100 datasets representing diverse business use cases such as finance and incident management, each accompanied by a carefully curated set of insights planted in the datasets. Second, unlike existing benchmarks focusing on answering single queries, InsightBench evaluates agents based on their ability to perform end-to-end data analytics, including formulating questions, interpreting answers, and generating a summary of insights and actionable steps. Third, we conducted comprehensive quality assurance to ensure that each dataset in the benchmark had clear goals and included relevant and meaningful questions and analysis. Furthermore, we implement a two-way evaluation mechanism using LLaMA-3 as an effective, open-source evaluator to assess agents’ ability to extract insights. We also propose AgentPoirot, our baseline data analysis agent capable of performing end-to-end data analytics. Our evaluation on InsightBench shows that AgentPoirot outperforms existing approaches (such as Pandas Agent) that focus on resolving single queries. We also compare the performance of open- and closed-source LLMs and various evaluation strategies. Overall, this benchmark serves as a testbed to motivate further development in comprehensive automated data analytics and can be accessed here: https://github.com/ServiceNow/insight-bench.

Autonomous agents that navigate Graphical User Interfaces (GUIs) to automate tasks like document editing and file management can greatly enhance computer workflows. While existing research focuses on online settings, desktop environments, critical for many professional and everyday tasks, remain underexplored due to data collection challenges and licensing issues. We introduce UI-Vision, the first comprehensive, license-permissive benchmark for offline, fine-grained evaluation of computer use agents in real-world desktop environments. Unlike online benchmarks, UI-Vision provides: (i) dense, high-quality annotations of human demonstrations, including bounding boxes, UI labels, and action trajectories (clicks, drags, and keyboard inputs) across 83 software applications, and (ii) three fine-to-coarse grained tasks—Element Grounding, Layout Grounding, and Action Prediction—with well-defined metrics to rigorously evaluate agents’ performance in desktop environments. Our evaluation reveals critical limitations in state-of-the-art models like UI-TARS-72B, including issues with understanding professional software, spatial reasoning, and complex actions like drag-and-drop. These findings highlight the challenges in developing fully autonomous computer-use agents. With UI-Vision, we aim to advance the development of more capable agents for real-world desktop tasks.

Forecasting is a critical task in decision-making across numerous domains. While historical numerical data provide a start, they fail to convey the complete context for reliable and accurate predictions. Human forecasters frequently rely on additional information, such as background knowledge and constraints, which can efficiently be communicated through natural language. However, in spite of recent progress with LLM-based forecasters, their ability to effectively integrate this textual information remains an open question. To address this, we introduce "Context is Key" (CiK), a time-series forecasting benchmark that pairs numerical data with diverse types of carefully crafted textual context, requiring models to integrate both modalities; crucially, every task in CiK requires understanding textual context to be solved successfully. We evaluate a range of approaches, including statistical models, time series foundation models, and LLM-based forecasters, and propose a simple yet effective LLM prompting method that outperforms all other tested methods on our benchmark. Our experiments highlight the importance of incorporating contextual information, demonstrate surprising performance when using LLM-based forecasting models, and also reveal some of their critical shortcomings. This benchmark aims to advance multimodal forecasting by promoting models that are both accurate and accessible to decision-makers with varied technical expertise. The benchmark can be visualized at https://servicenow.github.io/context-is-key-forecasting/v0.

Aligning visual features with language embeddings is a key challenge in vision-language models (VLMs). The performance of such models hinges on having a good connector that maps visual features generated by a vision encoder to a shared embedding space with the LLM while preserving semantic similarity. Existing connectors, such as multilayer perceptrons (MLPs), lack inductive bias to constrain visual features within the linguistic structure of the LLM’s embedding space, making them data-hungry and prone to cross-modal misalignment. In this work, we propose a novel vision-text alignment method, AlignVLM, that maps visual features to a weighted average of LLM text embeddings. Our approach leverages the linguistic priors encoded by the LLM to ensure that visual features are mapped to regions of the space that the LLM can effectively interpret. AlignVLM is particularly effective for document understanding tasks, where visual and textual modalities are highly correlated. Our extensive experiments show that AlignVLM achieves state-of-the-art performance compared to prior alignment methods, with larger gains on document understanding and under low-resource setups. We provide further analysis demonstrating its efficiency and robustness to noise.

We introduce a new model for multivariate probabilistic time series prediction, designed to flexibly address a range of tasks including forecasting, interpolation, and their combinations. Building on copula theory, we propose a simplified objective for the recently-introduced transformer-based attentional copulas (TACTiS), wherein the number of distributional parameters now scales linearly with the number of variables instead of factorially. The new objective requires the introduction of a training curriculum, which goes hand-in-hand with necessary changes to the original architecture. We show that the resulting model has significantly better training dynamics and achieves state-of-the-art performance across diverse real-world forecasting tasks, while maintaining the flexibility of prior work, such as seamless handling of unaligned and unevenly-sampled time series. Code is made available at https://github.com/ServiceNow/TACTiS.

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents’ ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 33 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

Large Language Models (LLMs) are trained on vast amounts of data, most of which is automatically scraped from the internet. This data includes encyclopedic documents that harbor a vast amount of general knowledge (e.g., Wikipedia) but also potentially overlap with benchmark datasets used for evaluating LLMs. Consequently, evaluating models on test splits that might have leaked into the training set is prone to misleading conclusions. To foster sound evaluation of language models, we introduce a new test dataset named RepLiQA, suited for question-answering and topic retrieval tasks. RepLiQA is a collection of five splits of test sets, four of which have not been released to the internet or exposed to LLM APIs prior to this publication. Each sample in RepLiQA comprises (1) a reference document crafted by a human annotator and depicting an imaginary scenario (e.g., a news article) absent from the internet; (2) a question about the document’s topic; (3) a ground-truth answer derived directly from the information in the document; and (4) the paragraph extracted from the reference document containing the answer. As such, accurate answers can only be generated if a model can find relevant content within the provided document. We run a large-scale benchmark comprising several state-of-the-art LLMs to uncover differences in performance across models of various types and sizes in a context-conditional language modeling setting. Released splits of RepLiQA can be found here: https://huggingface.co/datasets/ServiceNow/repliqa.

The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though recent LLMs seem capable of planning and reasoning given user instructions, their effectiveness in applying these capabilities for autonomous task solving remains underexplored. This is especially true in enterprise settings, where automated agents hold the promise of a high impact. To fill this gap, we propose WorkArena++, a novel benchmark consisting of 682 tasks corresponding to realistic workflows routinely performed by knowledge workers. WorkArena++ is designed to evaluate the planning, problem-solving, logical/arithmetic reasoning, retrieval, and contextual understanding abilities of web agents. Our empirical studies across state-of-the-art LLMs and vision-language models (VLMs), as well as human workers, reveal several challenges for such models to serve as useful assistants in the workplace. In addition to the benchmark, we provide a mechanism to effortlessly generate thousands of ground-truth observation/action traces, which can be used for fine-tuning existing models. Overall, we expect this work to serve as a useful resource to help the community progress towards capable autonomous agents. The benchmark can be found at https://github.com/ServiceNow/WorkArena.

Multivariate probabilistic time series forecasts are commonly evaluated via proper scoring rules, i.e., functions that are minimal in expectation for the ground-truth distribution. However, this property is not sufficient to guarantee good discrimination in the non-asymptotic regime. In this paper, we provide the first systematic finite-sample study of proper scoring rules for time series forecasting evaluation. Through a power analysis, we identify the “region of reliability” of a scoring rule, i.e., the set of practical conditions where it can be relied on to identify forecasting errors. We carry out our analysis on a comprehensive synthetic benchmark, specifically designed to test several key discrepancies between ground-truth and forecast distributions, and we gauge the generalizability of our findings to real-world tasks with an application to an electricity production problem. Our results reveal critical shortcomings in the evaluation of multivariate probabilistic forecasts as commonly performed in the literature.

The estimation of time-varying quantities is a fundamental component of decision making in fields such as healthcare and finance. However, the practical utility of such estimates is limited by how accurately they quantify predictive uncertainty. In this work, we address the problem of estimating the joint predictive distribution of high-dimensional multivariate time series. We propose a versatile method, based on the transformer architecture, that estimates joint distributions using an attention-based decoder that provably learns to mimic the properties of non-parametric copulas. The resulting model has several desirable properties: it can scale to hundreds of time series, supports both forecasting and interpolation, can handle unaligned and non-uniformly sampled data, and can seamlessly adapt to missing data during training. We demonstrate these properties empirically and show that our model produces state-of-the-art predictions on multiple real-world datasets.

Can meta-learning discover generic ways of processing time series (TS) from a diverse dataset so as to greatly improve generalization on new TS coming from different datasets? This work provides positive evidence to this using a broad meta-learning framework which we show subsumes many existing meta-learning algorithms. Our theoretical analysis suggests that residual connections act as a meta-learning adaptation mechanism, generating a subset of task-specific parameters based on a given TS input, thus gradually expanding the expressive power of the architecture on-the-fly. The same mechanism is shown via linearization analysis to have the interpretation of a sequential update of the final linear layer. Our empirical results on a wide range of data emphasize the importance of the identified meta-learning mechanisms for successful zero-shot univariate forecasting, suggesting that it is viable to train a neural network on a source TS dataset and deploy it on a different target TS dataset without retraining, resulting in performance that is at least as good as that of state-of-practice univariate forecasting models.

Time series of counts arise in a variety of forecasting applications, for which traditional models are generally inappropriate. This paper introduces a hierarchical Bayesian formulation applicable to count time series that can easily account for explanatory variables and share statistical strength across groups of related time series. We derive an efficient approximate inference technique, and illustrate its performance on a number of datasets from supply chain planning.

We compare the recently proposed Discriminative Restricted Boltzmann Machine (DRBM) to the classical Support Vector Machine (SVM) on a challenging classification task consisting in identifying weapon classes from audio signals. The three weapon classes considered in this work (mortar, rocket, and rocket‐propelled grenade), are difficult to reliably classify with standard techniques because they tend to have similar acoustic signatures. In addition, specificities of the data available in this study make it challenging to rigorously compare classifiers, and we address methodological issues arising from this situation. Experiments show good classification accuracy that could make these techniques suitable for fielding on autonomous devices. DRBMs appear to yield better accuracy than SVMs, and are less sensitive to the choice of signal preprocessing and model hyperparameters. This last property is especially appealing in such a task where the lack of data makes model validation difficult.

We introduce a functional representation of time series which allows forecasts to be performed over an unspecified horizon with progressively-revealed informa- tion sets. By virtue of using Gaussian processes, a complete covariance matrix between forecasts at several time-steps is available. This information is put to use in an application to actively trade price spreads between commodity futures con- tracts. The approach delivers impressive out-of-sample risk-adjusted returns after transaction costs on a portfolio of 30 spreads.

Estimating insurance premia from data is a difficult regression problem for several reasons: the large number of variables, many of which are .discrete, and the very peculiar shape of the noise distri(cid:173) bution, asymmetric with fat tails, with a large majority zeros and a few unreliable and very large values. We compare several machine learning methods for estimating insurance premia, and test them on a large data base of car insurance policies. We find that func(cid:173) tion approximation methods that do not optimize a squared loss, like Support Vector Machines regression, do not work well in this context. Compared methods include decision trees and generalized linear models. The best results are obtained with a mixture of experts, which better identifies the least and most risky contracts, and allows to reduce the median premium by charging more to the most risky customers.

We introduce an asset-allocation framework based on the active control of the value-at-risk of the portfolio. Within this framework, we compare two paradigms for making the allocation using neural networks. The first one uses the network to make a forecast of asset behavior, in conjunction with a traditional mean-variance allocator for constructing the portfolio. The second paradigm uses the network to directly make the portfolio allocation decisions. We consider a method for performing soft input variable selection, and show its considerable utility. We use model combination (committee) methods to systematize the choice of hyperparameters during training. We show that committees using both paradigms are significantly outperforming the benchmark market performance.