Generative recommendation provides a novel paradigm in which each item is represented by a discrete semantic ID (SID) learned from rich content. Most methods treat SIDs as predefined and train recommenders under static indexing. In practice, SIDs are optimized only for content reconstruction rather than recommendation accuracy. This leads to an objective mismatch : the system optimizes an indexing loss to learn the SID, and a recommendation loss for interaction prediction, but because the tokenizer is trained independently, the recommendation loss cannot update it. A natural approach is to make semantic indexing differentiable so recommendation gradients can directly influence SID learning, but this often causes codebook collapse with only a few codes used. We attribute this to early deterministic assignments that limit codebook exploration, leading to imbalance and unstable optimization. In this paper, we therefore propose DIGER (Differentiable Semantic ID for GEnerative Recommendation). DIGER is a first step towards an effective differentiable semantic ID for generative recommendation. The Gumbel noise explicitly encourages early-stage exploration over codes, mitigating collapse and improving code utilization. To better balance exploration and convergence, we introduce two uncertainty decay strategies that reduce the Gumbel noise, enabling a gradual shift from early-stage exploration to the exploitation of learned SIDs. Extensive experiments across multiple public datasets demonstrate consistent improvements from differentiable semantic ID. These results confirm the effectiveness of aligning indexing and recommendation objectives through differentiable SIDs. This identifies differentiable SID as a promising area of study. Our code is released under https://github.com/junchen-fu/DIGER.

Search and recommendation (S&R) are two integral components of modern online platforms, both aiming to model and satisfy user information needs. This shared objective motivates a unified modeling paradigm that enables richer user modeling and improves the effectiveness of both tasks. Recent attempts to unify S&R formulate item ranking in both tasks as conditional generation. While this paradigm is promising, existing methods rely on full fine-tuning, which is computationally expensive and limits scalability. Parameter-efficient fine-tuning (PEFT) offers a more practical alternative but faces two critical challenges in unifying S&R: (1) gradient conflicts across tasks due to divergent optimization objectives, and (2) shifts in user intent understanding caused by overfitting to fine-tuning data, which distort general-domain knowledge and weaken LLM reasoning. To address these issues, we propose Gradient Multi-Subspace Tuning (GEMS), a novel framework that unifies S&R with LLMs while alleviating gradient conflicts and preserving general-domain knowledge. GEMS introduces (1) Multi-Subspace Decomposition, which disentangles shared and task-specific optimization signals into complementary low-rank subspaces, thereby reducing destructive gradient interference, and (2) Null-Space Projection, which constrains parameter updates to a subspace orthogonal to the general-domain knowledge space, mitigating shifts in user intent understanding. Extensive experiments on benchmark datasets show that GEMS consistently outperforms the state-of-the-art baselines across both search and recommendation tasks, and the gains remain consistent when scaling to billion-parameter LLMs.

Collaborative information serves as the cornerstone of recommender systems which typically focus on capturing it from user-item interactions to deliver personalized services. However, current understanding of this crucial resource remains limited. Specifically, a quantitative definition of collaborative information is missing, its manifestation within user-item interactions remains unclear, and its impact on recommendation performance is largely unknown. To bridge this gap, this work conducts a systematic investigation of collaborative information. We begin by clarifying collaborative information in terms of item co-occurrence patterns, identifying its main characteristics, and presenting a quantitative definition. We then estimate the distribution of collaborative information from several aspects, shedding light on how collaborative information is structured in practice. Furthermore, we evaluate the impact of collaborative information on the performance of various recommendation algorithms. Finally, we highlight challenges in effectively capturing collaborative information and outlook promising directions for future research. By establishing an empirical framework, we uncover many insightful observations that advance our understanding of collaborative information and offer valuable guidelines for developing more effective recommender systems.

Generative retrieval (GR) reformulates the Information Retrieval (IR) task as the generation of document identifiers (docIDs). Despite its promise, existing GR models exhibit poor generalization to newly added documents, often failing to generate the correct docIDs. While incremental training offers a straightforward remedy, it is computationally expensive, resource-intensive, and prone to catastrophic forgetting, thereby limiting the scalability and practicality of GR.

Retrieval-augmented Generation (RAG) integrates Large Language Models (LLMs) with retrievers to access external knowledge, improving the factuality of LLM generation in knowledge-grounded tasks. To optimize the RAG performance, most previous work independently fine-tunes the retriever to adapt to frozen LLMs or trains the LLMs to use documents retrieved by off-the-shelf retrievers, lacking end-to-end training supervision. Recent work addresses this limitation by jointly training these two components but relies on overly simplifying assumptions of document independence, which has been criticized for being far from real-world scenarios. Thus, effectively optimizing the overall RAG performance remains a critical challenge. We propose a Direct Retrieval-augmented Optimization ( DRO ) framework that enables end-to-end training of two key components: (i) a generative knowledge selection model and (ii) an LLM generator. DRO alternates between two phases: (i) document permutation estimation and (ii) re-weighted maximization, progressively improving RAG components through a variational approach. In the estimation step, we treat document permutation as a latent variable and directly estimate its distribution from the selection model by applying an importance sampling strategy. In the maximization step, we calibrate the optimization expectation using importance weights and jointly train the selection model and LLM generator. Our theoretical analysis reveals that DRO is analogous to policy-gradient methods in reinforcement learning. Extensive experiments conducted on five datasets illustrate that DRO outperforms the best baseline with 5–15% improvements in EM and F1. We also qualitatively analyze the stability, convergence, and variance of DRO. (Code is available on DRO GitHub ).

Large Language Models (LLMs) have transformed information access by enabling human-like text understanding and generation. This workshop explores the next step for conversational AI: building proactive information-seeking assistants that go beyond reactive question answering. We aim to investigate how LLMs can anticipate user needs, model complex context, support mixed-initiative interactions, integrate retrieval and external tools, personalize responses, adapt through feedback, and ensure fairness, transparency, and cognitive grounding. Bringing together experts from NLP, IR, HCI, and cognitive science, the workshop will serve as a timely forum for advancing intelligent, proactive dialogue systems. It will also foster interdisciplinary collaboration.

Fine-grained emotion recognition aims to identify the emotional type in queries through reasoning and decision-making processes, playing a crucial role in various systems. Recent methods use In-Context Learning (ICL), enhancing the representation of queries in the reasoning process through semantically similar examples, while further improving emotion recognition by explaining the reasoning mechanisms. However, these methods enhance the reasoning process but overlook the decision-making process. This paper investigates decision-making in fine-grained emotion recognition through prototype theory. We show that ICL relies on similarity matching between query representations and emotional prototypes within the model, where emotion-accurate representations are critical. However, semantically similar examples often introduce emotional discrepancies, hindering accurate representations and causing errors. To address this, we propose Emotion In-Context Learning (EICL), which introduces emotionally similar examples and uses a dynamic soft-label strategy to improve query representations in the emotion reasoning process. A two-stage exclusion strategy is then employed to assess similarity from multiple angles, further optimizing the decision-making process. Extensive experiments show that EICL significantly outperforms ICL on multiple datasets.

Social simulation has long played a crucial role in exploring the mechanisms underlying human behavior and societal structures. Traditional social simulation relies on rule-based or statistical models, which makes it difficult to capture the complexity and variability of the real world. With the emergence and rapid development of large language model (LLM), new frontiers have been opened toward leveraging LLMs as agent to model human behavior and interactions. This cutting-edge direction has gained significant attention and demonstrated promising results, not only advancing research across a wide range of social science disciplines, but also enabling practical applications in role-playing scenarios. However, this field still faces multiple challenges, such as capturing real-world social phenomena, eliminating bias or ethical considerations, and ensuring usability and reliability. This workshop on LLM Agent for Social Simulation (LASS) aims to bring together researchers and practitioners from diverse backgrounds to foster interdisciplinary collaboration, address key challenges, explore new technologies, and chart promising future directions in this rapidly evolving field.

The exponential growth of online content and increasingly diverse user needs have underscored the necessity for ranking models that go beyond traditional relevance assessments. Although several open-source benchmarks have significantly advanced academic research in Learning-to-Rank (LTR), these datasets predominantly focus on either text-based relevance or user behavior (click-through or dwell time) signals separately. This separation has inadvertently burdened academic progress by limiting the exploration of multifaceted, satisfaction-oriented ranking models. In contrast, industry research has begun to delve into integrated approaches that fuse prior (relevance, authority, recency, and quality) with posterior (user interaction such as clicks and dwell time) signals, thereby better capturing true user satisfaction. In this paper, we introduce FULTR-a large-scale, prior-posterior FUsion LTR dataset. FULTR comprises over 224M queries and 683M documents from Baidu Search, combining both: (1) a rich prior-attribute set with detailed textual relevance, authority, recency, and quality features, and (2) a comprehensive posterior-attribute set enriched by user click data, dwell time, and positional information. By unifying these dual perspectives, FULTR establishes a robust, reproducible benchmark for satisfaction-oriented ranking, enabling researchers to develop models that better capture real-world search behaviors and user satisfaction. In addition, we propose a strong LTR baseline that merges a satisfaction ranker that leverages pre-trained language models to integrate diverse satisfaction signals, with a behavior ranker that captures user interactions using a dual-tower approach. Their outputs are combined via a fusion layer, yielding significant performance gains in multiple evaluation metrics, as confirmed by extensive experiments and ablation studies. We are confident that our contribution not only democratizes access to industrial-grade fusion data for the research community but also paves the way for more effective and holistic LTR model design. FULTR is available to the research community at https://github.com/zhanghao731/FULTR.

Offline reinforcement learning (RL) aims to learn policies without online explorations. To enlarge the training data, model-based offline RL learns a dynamics model which is utilized as a virtual environment to generate simulation data and enhance policy learning. However, existing data augmentation methods for offline RL suffer from (i) trivial improvement from short-horizon simulation; and (ii) the lack of evaluation and correction for generated data, leading to low-qualified augmentation.

Computer Systems, Imagery and Media

Generative retrieval seeks to replace traditional search index data structures with a single large-scale neural network, offering the potential for improved efficiency and seamless integration with generative large language models. As an end-to-end paradigm, generative retrieval adopts a learned differentiable search index to conduct retrieval by directly generating document identifiers through corpus-specific constrained decoding. The generalization capabilities of generative retrieval on out-of-distribution corpora have gathered significant attention. Recent advances primarily focus on the problems arising from training strategies, and addressing them through various learning techniques. However, the fundamental challenges of generalization arising from constrained auto-regressive decoding still remain unexplored and systematically understudied. In this paper, we examine the inherent limitations of constrained auto-regressive generation from two essential perspectives: constraints and beam search. We begin with the Bayes-optimal setting where the generative retrieval model exactly captures the underlying relevance distribution of all possible documents. Then we apply the model to specific corpora by simply adding corpus-specific constraints. Our main findings are two-fold: (i) For the effect of constraints, we derive a lower bound of the error, in terms of the KL divergence between the ground-truth and the model-predicted step-wise marginal distributions. This error arises due to the unawareness of future constraints during generation and is shown to depend on the average Simpson diversity index of the relevance distribution. (ii) For the beam search algorithm used during generation, we reveal that the usage of marginal distributions may not be an ideal approach. Specifically, we prove that for sparse relevance distributions, beam search can achieve perfect top-1 precision but suffer from poor top-k recall performance. To support our theoretical findings, we conduct experiments on synthetic and real-world datasets, validating the existence of the error from adding constraints and the recall performance drop due to beam search. This paper aims to improve our theoretical understanding of the generalization capabilities of the auto-regressive decoding retrieval paradigm, laying a foundation for its limitations and inspiring future advancements toward more robust and generalizable generative retrieval.

Generative retrieval (GR) has emerged as a promising paradigm in information retrieval (IR). However, most existing GR models are developed and evaluated using a static document collection, and their performance in dynamic corpora where document collections evolve continuously is rarely studied. In this paper, we first reproduce and systematically evaluate various representative GR approaches over dynamic corpora. Through extensive experiments, we reveal that existing GR models with text-based docids show superior generalization to unseen documents. We observe that the more fine-grained the docid design in the GR model, the better its performance over dynamic corpora, surpassing BM25 and even being comparable to dense retrieval methods. While GR models with numeric-based docids show high efficiency, their performance drops significantly over dynamic corpora. Furthermore, our experiments find that the underperformance of numeric-based docids is partly due to their excessive tendency toward the initial document set, which likely results from overfitting on the training set. We then conduct an in-depth analysis of the best-performing GR methods. We identify three critical advantages of text-based docids in dynamic corpora: (i) Semantic alignment with language models' pretrained knowledge (ii) Fine-grained docid design, and (iii) High lexical diversity. Building on these insights, we finally propose a novel multi-docid design that leverages both the efficiency of numeric-based docids and the effectiveness of text-based docids, achieving improved performance in dynamic corpus without requiring additional retraining. Our work offers empirical evidence for advancing GR methods over dynamic corpora and paves the way for developing more generalized yet efficient GR models in real-world search engines.

In sequential recommendation, system exposure refers to items that are exposed to the user. Typically, the user only interactions with a few of the exposed items. Although sequential recommendation has achieved great success in predicting future user interests, existing sequential recommendation methods do not fully exploit system exposure data. Most methods only model items that have been interacted with, while the large volume of exposed but non-interacted items is overlooked. Even methods that consider system exposure typically train the recommender using only the logged historical system exposure, without exploring unseen user interests.

Augmenting large language models (LLMs) with external tools has emerged as a promising approach to extend their utility, enabling them to solve practical tasks.Previous methods manually parse tool documentation and create in-context demonstrations, transforming tools into structured formats for LLMs to use in their step-by-step reasoning.However, this manual process requires domain expertise and struggles to scale to large toolsets.Additionally, these methods rely heavily on ad-hoc inference techniques or special tokens to integrate free-form LLM generation with tool-calling actions, limiting the LLM's flexibility in handling diverse tool specifications and integrating multiple tools.In this work, we propose AutoTools, a framework that enables LLMs to automate the tool-use workflow.Specifically, the LLM automatically transforms tool documentation into callable functions, verifying syntax and runtime correctness.Then, the LLM integrates these functions into executable programs to solve practical tasks, flexibly grounding tool-use actions into its reasoning processes.Extensive experiments on existing and newly collected, more challenging benchmarks illustrate the superiority of our framework.Inspired by these promising results, we further investigate how to improve the expertise of LLMs, especially opensource LLMs with fewer parameters, within AutoTools.Thus, we propose the AutoTools-Learning approach, training the LLMs with three learning tasks on 34k instances of high-quality synthetic data, including documentation understanding, relevance learning, and function programming.Fine-grained results validate the effectiveness of our overall training approach and each individual task.

Zero-shot named entity recognition (NER) aims to develop entity recognition systems from unannotated text corpora. This task presents substantial challenges due to minimal human intervention. Recent work has adapted large language models (LLMs) for zero-shot NER by crafting specialized prompt templates. And it advances models' self-learning abilities by incorporating self-annotated demonstrations. Two important challenges persist: (i) Correlations between contexts surrounding entities are overlooked, leading to wrong type predictions or entity omissions. (ii) The indiscriminate use of task demonstrations, retrieved through shallow similarity-based strategies, severely misleads LLMs during inference.

Summarization quality evaluation is a non-trivial task in text summarization. Contemporary methods can be mainly categorized into two scenarios: (1)reference-based:evaluating with human-labeled reference summary; (2)reference-free:evaluating the summary consistency of the document. Recent studies mainly focus on one of these scenarios and explore training neural models to align with human criteria and finally give a numeric score. However, the models from different scenarios are optimized individually, which may result in sub-optimal performance since they neglect the shared knowledge across different scenarios. Besides, designing individual models for each scenario caused inconvenience to the user. Moreover, only providing the numeric quality evaluation score for users cannot help users to improve the summarization model, since they do not know why the score is low. Inspired by this, we proposeUnifiedMulti-scenarioSummarizationEvaluator (UMSE) andMulti-AgentSummarizationEvaluationExplainer (MASEE). More specifically, we propose a perturbed prefix tuning method to share cross-scenario knowledge between scenarios and use a self-supervised training paradigm to optimize the model without extra human labeling. Our UMSE is the first unified summarization evaluation framework engaged with the ability to be used in three evaluation scenarios. We propose a multi-agent summary evaluation explanation method MASEE, which employs several LLM-based agents to generate detailed natural language explanations in four different aspects. Experimental results across three typical scenarios on the benchmark dataset SummEval indicate that our UMSE can achieve comparable performance with several existing strong methods that are specifically designed for each scenario. And intensive quantitative and qualitative experiments also demonstrate the effectiveness of our proposed explanation method, which can generate consistent and accurate explanations.

Cross-domain contract element extraction (CEE) aims to transfer knowledge from a source domain to facilitate the extraction of legally relevant elements (e.g., contract dates or payments) from contracts in a target domain. To achieve this goal, recent studies encode the domain-invariant relations between elements and legal clause types and enhance performance through bidirectional supervision between the CEE task and the clause classification task. However, two challenges remain unresolved—(i) data sparsity due to expensive annotation costs and a large number of element types, and (ii) label discrepancies among element types across domains, both of which severely impede effective knowledge transfer from the source to the target domain. Recent developments in prompt learning have shown promising performance in low-resource settings. Drawing inspiration from these advances, we propose a novel framework, graph-enhanced prompt learning (GEPL), for the cross-domain CEE task to address these challenges. GEPL includes two kinds of prompt: (i) instance-oriented prompts and (ii) label-oriented prompts. Given the input instances, instance-oriented prompts are automatically generated by retrieving relevant examples in the training data, providing auxiliary supervision to enhance the transfer process in low-resource scenarios. To mitigate label discrepancies across different domains, we identify relations among element types using mutual-information criteria and transform these into label-oriented prompt templates. On this basis, a multi-task training strategy is designed to simultaneously optimize the representations of the original input sentence and prompts, enabling GEPL to better understand the tasks and capture label relations in both source and target domains. Empirical results on cross-domain CEE datasets indicate that GEPL significantly outperforms state-of-the-art baselines. Moreover, extensive experiments reveal that GEPL achieves the state-of-the-art performance on cross-domain named entity recognition datasets and demonstrates a high level of generalizability. Our code is released at https://github.com/WZH-NLP/GEPL .

Sequential recommenders that are trained on implicit feedback are usually learned as a multi-class classification task through softmax-based loss functions on one-hot class labels. However, one-hot training labels are sparse and may lead to biased training and sub-optimal performance. Dense, soft labels have been shown to help improve recommendation performance. However, how to generate high-quality and confident soft labels from noisy sequential interactions between users and items is still an open question. We propose a new learning framework for sequential recommenders, CSRec, which introduces confident soft labels to provide robust guidance when learning from user–item interactions. CSRec contains a teacher module that generates high-quality and confident soft labels and a student module that acts as the target recommender and is trained on the combination of dense, soft labels and sparse, one-hot labels. We propose and compare three approaches to constructing the teacher module: (i) model-level, (ii) data-level, and (iii) training-level. To evaluate the effectiveness and generalization ability of CSRec, we conduct experiments using various state-of-the-art sequential recommendation models as the target student module on four benchmark datasets. Our experimental results demonstrate that CSRec is effective in training better-performing sequential recommenders.

Generative models have emerged as a promising utility to enhance recommender systems. It is essential to model both item content and user-item collaborative interactions in a unified generative framework for better recommendation. Although some existing large language model (LLM)-based methods contribute to fusing content information and collaborative signals, they fundamentally rely on textual language generation, which is not fully aligned with the recommendation task. How to integrate content knowledge and collaborative interaction signals in a generative framework tailored for item recommendation is still an open research challenge.

Conversational recommender systems (CRSs) are able to elicit user preferences through multi-turn dialogues. They typically incorporate external knowledge and pre-trained language models to capture the dialogue context. Most CRS approaches, trained on benchmark datasets, assume that the standard items and responses in these benchmarks are optimal. However, they overlook that users may express negative emotions with the standard items and may not feel emotionally engaged by the standard responses. This issue leads to a tendency to replicate the logic of recommenders in the dataset instead of aligning with user needs. To remedy this misalignment, we introduce empathy within a CRS. With empathy we refer to a system’s ability to capture and express emotions. We propose an empathetic conversational recommender (ECR) framework.

Computer Systems, Imagery and Media

Generative retrieval (GR) has witnessed significant growth recently in the area of information retrieval. Compared to the traditional "index-retrieve-then-rank'' pipeline, the GR paradigm aims to consolidate all information within a corpus into a single model. Typically, a sequence-to-sequence model is trained to directly map a query to its relevant document identifiers (i.e., docids). This tutorial offers an introduction to the core concepts of the GR paradigm and a comprehensive overview of recent advances in its foundations and applications. We start by providing preliminary information covering foundational aspects and problem formulations of GR. Then, our focus shifts towards recent progress in docid design, training approaches, inference strategies, and applications of GR. We end by outlining challenges and issuing a call for future GR research. Throughout the tutorial we highlight the availability of relevant resources so as to enable a broad audience to contribute to this topic. This tutorial is intended to be beneficial to both researchers and industry practitioners interested in developing novel GR solutions or applying them in real-world scenarios.

Session-based recommendation aims to predict intents of anonymous users based on their limited behaviors. Modeling user behaviors involves two distinct rationales: co-occurrence patterns reflected by item IDs, and fine-grained preferences represented by item modalities (e.g., text and images). However, existing methods typically entangle these causes, leading to their failure in achieving accurate and explainable recommendations. To this end, we propose a novel framework DIMO to disentangle the effects of ID and modality in the task. DIMO aims to disentangle these causes at both item and session levels. At the item level, we introduce a co-occurrence representation schema to explicitly incorporate co-occurrence patterns into ID representations. Simultaneously, DIMO aligns different modalities into a unified semantic space to represent them uniformly. At the session level, we present a multi-view self-supervised disentanglement, including proxy mechanism and counterfactual inference, to disentangle ID and modality effects without supervised signals. Leveraging these disentangled causes, DIMO provides recommendations via causal inference and further creates two templates for generating explanations. Extensive experiments on multiple real-world datasets demonstrate the consistent superiority of DIMO over existing methods. Further analysis also confirms DIMO's effectiveness in generating explanations.

Session-based recommendation predicts users' future interests from previous interactions in a session. Despite the memorizing of historical samples, the request of unlearning, i.e., to remove the effect of certain training samples, also occurs for reasons such as user privacy or model fidelity. However, existing studies on unlearning are not tailored for the session-based recommendation. On the one hand, these approaches cannot achieve satisfying unlearning effects due to the collaborative correlations and sequential connections between the unlearning item and the remaining items in the session. On the other hand, seldom work has conducted the research to verify the unlearning effectiveness in the session-based recommendation scenario.

Sequential recommendation (SR) models are typically trained on user-item interactions which are affected by the system exposure bias, leading to the user preference learned from the biased SR model not being fully consistent with the true user preference. Exposure bias refers to the fact that user interactions are dependent upon the partial items exposed to the user. Existing debiasing methods do not make full use of the system exposure data and suffer from sub-optimal recommendation performance and high variance.

Most existing news recommendation methods tackle this task by conducting semantic matching between candidate news and user representation produced by historical clicked news. However, they overlook the high-level connections among different news articles and also ignore the profound relationship between these news articles and users. And the definition of these methods dictates that they can only deliver news articles as-is. On the contrary, integrating several relevant news articles into a coherent narrative would assist users in gaining a quicker and more comprehensive understanding of events. In this paper, we propose a novel generative news recommendation paradigm that includes two steps: (1) Leveraging the internal knowledge and reasoning capabilities of the Large Language Model (LLM) to perform high-level matching between candidate news and user representation; (2) Generating a coherent and logically structured narrative based on the associations between related news and user interests, thus engaging users in further reading of the news. Specifically, we propose GNR to implement the generative news recommendation paradigm. First, we compose the dual-level representation of news and users by leveraging LLM to generate theme-level representations and combine them with semantic-level representations. Next, in order to generate a coherent narrative, we explore the news relation and filter the related news according to the user preference. Finally, we propose a novel training method named UIFT to train the LLM to fuse multiple news articles in a coherent narrative. Extensive experiments show that GNR can improve recommendation accuracy and eventually generate more personalized and factually consistent narratives.

Knowledge tracing aims to trace students’ evolving knowledge states by predicting their future performance on concept-related exercises. Recently, some graph-based models have been developed to incorporate the relationships between exercises to improve knowledge tracing, but only a single type of relationship information is generally explored. In this article, we present a novel Dual Graph Ensemble learning method for Knowledge Tracing (DGEKT), which establishes a dual graph structure of students’ learning interactions to capture the heterogeneous exercise–concept associations and interaction transitions by hypergraph modeling and directed graph modeling, respectively. To combine the dual graph models, we introduce the technique of online knowledge distillation. This choice arises from the observation that, while the knowledge tracing model is designed to predict students’ responses to the exercises related to different concepts, it is optimized merely with respect to the prediction accuracy on a single exercise at each step. With online knowledge distillation, the dual graph models are adaptively combined to form a stronger ensemble teacher model, which provides its predictions on all exercises as extra supervision for better modeling ability. In the experiments, we compare DGEKT against eight knowledge tracing baselines on three benchmark datasets, and the results demonstrate that DGEKT achieves state-of-the-art performance.

Previous studies on sequential recommendation (SR) have predominantly concentrated on optimizing recommendation accuracy. However, there remains a significant gap in enhancing recommendation diversity, particularly for short interaction sequences. The limited availability of interaction information in short sequences hampers the recommender’s ability to comprehensively model users’ intents, consequently affecting both the diversity and accuracy of recommendation. In light of the above challenge, we propose reTrospective and pRospective Transformers for dIversified sEquential Recommendation (TRIER) . The TRIER addresses the issue of insufficient information in short interaction sequences by first retrospectively learning to predict users’ potential historical interactions, thereby introducing additional information and expanding short interaction sequences, and then capturing users’ potential intents from multiple augmented sequences. Finally, the TRIER learns to generate diverse recommendation lists by covering as many potential intents as possible. To evaluate the effectiveness of TRIER, we conduct extensive experiments on three benchmark datasets. The experimental results demonstrate that TRIER significantly outperforms state-of-the-art methods, exhibiting diversity improvement of up to 11.36% in terms of intra-list distance (ILD@5) on the Steam dataset, 3.43% ILD@5 on the Yelp dataset and 3.77% in terms of category coverage (CC@5) on the Beauty dataset. As for accuracy, on the Yelp dataset, we observe notable improvement of 7.62% and 8.63% in HR@5 and NDCG@5, respectively. Moreover, we found that TRIER reveals more significant accuracy and diversity improvement for short interaction sequences.

Task-oriented dialogue systems (TDSs) are assessed mainly in an offline setting or through human evaluation. The evaluation is often limited to single-turn or is very time-intensive. As an alternative, user simulators that mimic user behavior allow us to consider a broad set of user goals to generate human-like conversations for simulated evaluation. Employing existing user simulators to evaluate TDSs is challenging as user simulators are primarily designed to optimize dialogue policies for TDSs and have limited evaluation capabilities. Moreover, the evaluation of user simulators is an open challenge. In this work, we propose a metaphorical user simulator for end-to-end TDS evaluation, where we define a simulator to be metaphorical if it simulates a user’s analogical thinking in interactions with systems. We also propose a tester-based evaluation framework to generate variants, i.e., dialogue systems with different capabilities. Our user simulator constructs a metaphorical user model that assists the simulator in reasoning by referring to prior knowledge when encountering new items. We estimate the quality of simulators by checking the simulated interactions between simulators and variants. Our experiments are conducted using three TDS datasets. The proposed user simulator demonstrates better consistency with manual evaluation than an agenda-based simulator and a seq2seq model on three datasets; our tester framework demonstrates efficiency and has been tested on multiple tasks, such as conversational recommendation and e-commerce dialogues.

Recent work on knowledge graph completion (KGC) focuses on acquiring embeddings of entities and relations in knowledge graphs. These embedding methods necessitate that all test entities be present during the training phase, resulting in a time-consuming retraining process for out-of-knowledge-graph (OOKG) entities. To tackle this predicament, current inductive methods employ graph neural networks (GNNs) to represent unseen entities by aggregating information of the known neighbors, and enhance the performance with additional information, such as attention mechanisms or logic rules. Nonetheless, Two key challenges continue to persist: (i) identifying inter-rule correlations to further facilitate the inference process, and (ii) capturing interactions among rule mining, rule inference, and embedding to enhance both rule and embedding learning.

The trade-off between privacy and accuracy presents a challenge for current federated learning (FL) frameworks, hindering their progress from theory to application. The main issues with existing FL frameworks stem from a lack of interpretability and targeted privacy protections. To cope with these, we proposed Disentangled Federated Learning for Privacy (DFLP) which employes disentanglement, one of interpretability techniques, in private FL frameworks. Since sensitive properties are client-specific in nature, our main idea is to turn this feature into a tool that strikes the balance between data privacy and FL model performance, enabling the sensitive attributes to be private. DFLP disentangles the client-specific and class-invariant attributes to mask the sensitive attributes precisely. To our knowledge, this is the first work that successfully integrates disentanglement and the nature of sensitive attributes to achieve privacy protection while ensuring high FL model performance. Extensive experiments validate that disentanglement is an effective method for accuracy-aware privacy protection in FL frameworks.

Recommender systems that learn from implicit feedback often use large volumes of a single type of implicit user feedback, such as clicks, to enhance the prediction of sparse target behavior such as purchases. Using multiple types of implicit user feedback for such target behavior prediction purposes is still an open question. Existing studies that attempted to learn from multiple types of user behavior often fail to: (i) learn universal and accurate user preferences from different behavioral data distributions, and (ii) overcome the noise and bias in observed implicit user feedback.

Explanations in conventional recommender systems have demonstrated benefits in helping the user understand the rationality of the recommendations and improving the system's efficiency, transparency, and trustworthiness. In the conversational environment, multiple contextualized explanations need to be generated, which poses further challenges for explanations. To better measure explainability in CRS, we propose ten evaluation perspectives based on the concepts from conventional recommender systems together with the characteristics of CRS. We assess five existing CRS benchmark datasets using these metrics and observe the necessity of improving the explanation quality of CRS. To achieve this, we conduct manual and automatic approaches to extend these dialogues and construct a new CRS dataset, namely Explainable Recommendation Dialogues (E-ReDial). It includes 756 dialogues with over 2,000 high-quality rewritten explanations. We compare two baseline approaches to perform explanation generation based on E-ReDial. Experimental results suggest that models trained on E-ReDial can significantly improve explainability while introducing knowledge into the models can further improve the performance. GPT-3 in the in-context learning setting can generate more realistic and diverse movie descriptions. In contrast, T5 training on E-Redial can better generate clear reasons for recommendations based on user preferences. E-ReDial is available at https://github.com/Superbooming/E-ReDial.

Learning reinforcement learning (RL)-based recommenders from historical user-item interaction sequences is vital to generate high-reward recommendations and improve long-term cumulative benefits. However, existing RL recommendation methods encounter difficulties (i) to estimate the value functions for states which are not contained in the offline training data, and (ii) to learn effective state representations from user implicit feedback due to the lack of contrastive signals.

Conversational recommender systems (CRSs) often utilize external knowledge graphs (KGs) to introduce rich semantic information and recommend relevant items through natural language dialogues. However, original KGs employed in existing CRSs are often incomplete and sparse, which limits the reasoning capability in recommendation. Moreover, only few of existing studies exploit the dialogue context to dynamically refine knowledge from KGs for better recommendation. To address the above issues, we propose the Variational Reasoning over Incomplete KGs Conversational Recommender (VRICR). Our key idea is to incorporate the large dialogue corpus naturally accompanied with CRSs to enhance the incomplete KGs; and perform dynamic knowledge reasoning conditioned on the dialogue context. Specifically, we denote the dialogue-specific subgraphs of KGs as latent variables with categorical priors for adaptive knowledge graphs refactor. We propose a variational Bayesian method to approximate posterior distributions over dialogue-specific subgraphs, which not only leverages the dialogue corpus for restructuring missing entity relations but also dynamically selects knowledge based on the dialogue context. Finally, we infuse the dialogue-specific subgraphs to decode the recommendation and responses. We conduct experiments on two benchmark CRSs datasets. Experimental results confirm the effectiveness of our proposed method.

Sequential recommendations aim to capture users’ preferences from their historical interactions so as to predict the next item that they will interact with. Sequential recommendation methods usually assume that all items in a user’s historical interactions reflect her/his preferences and transition patterns between items. However, real-world interaction data is imperfect in that (i) users might erroneously click on items, i.e., so-called misclicks on irrelevant items, and (ii) users might miss items, i.e., unexposed relevant items due to inaccurate recommendations.

Dialogue structure discovery is essential in dialogue generation. Well-structured topic flow can leverage background information and predict future topics to help generate controllable and explainable responses. However, most previous work focused on dialogue structure learning in task-oriented dialogue other than open-domain dialogue which is more complicated and challenging. In this paper, we present a new framework CTRLStruct for dialogue structure learning to effectively explore topic-level dialogue clusters as well as their transitions with unlabelled information. Precisely, dialogue utterances encoded by bi-directional Transformer are further trained through a special designed contrastive learning task to improve representation. Then we perform clustering to utterance-level representations and form topic-level clusters that can be considered as vertices in dialogue structure graph. The edges in the graph indicating transition probability between vertices are calculated by mimicking expert behavior in datasets. Finally, dialogue structure graph is integrated into dialogue model to perform controlled response generation. Experiments on two popular open-domain dialogue datasets show our model can generate more coherent responses compared to some excellent dialogue models, as well as outperform some typical sentence embedding methods in dialogue utterance representation. Code is available in GitHub1.

Sequential recommendation is a task in which one models and uses sequential information about user behavior for recommendation purposes. We study sequential recommendation in a context in which multiple individual users share a single account (i.e., they have a shared account) and in which user behavior is available in multiple domains (i.e., recommendations are cross-domain). These two characteristics bring new challenges on top of those of the traditional sequential recommendation task. First, we need to identify the behavior associated with different users and different user roles under the same account in order to recommend the right item to the right user role at the right time. Second, we need to identify behavior in one domain that might be helpful to improve recommendations in other domains. We studyshared account cross-domain sequential recommendationand propose aparallelsplit-joinNetwork (Parallel Split-Join Network (PSJNet)), a parallel modeling network to address the two challenges above. We use “split” to address the challenge raised by shared accounts; PSJNet learns role-specific representations and uses a gating mechanism to filter out, from mixed user behavior, information of user roles that might be useful for another domain. In addition, “join” is used to address the challenge raised by the cross-domain setting; PSJNet learns cross-domain representations by combining the information from “split” and then transforms it to another domain. We present two variants of PSJNet: PSJNet-I and PSJNet-II. PSJNet-I is a “split-by-join” framework that splits the mixed representations to get role-specific representations and joins them to obtain cross-domain representations at each timestamp simultaneously. PSJNet-II is a “split-and-join” framework that first splits role-specific representations at each timestamp, and then the representations from all timestamps and all roles are joined to obtain cross-domain representations. We concatenate the in-domain and cross-domain representations to compute a recommendation score for each item. Both PSJNet-I and PSJNet-II can simultaneously generate recommendations for two domains where user behavior in two domains is synchronously shared at each timestamp. We use two datasets to assess the effectiveness of PSJNet. The first dataset is a simulated shared account cross-domain sequential recommendation dataset obtained by randomly merging the Amazon logs from different users in the movie and book domains. The second dataset is a real-world shared account cross-domain sequential recommendation dataset built from smart TV watching logs of a commercial organization. Our experimental results demonstrate that PSJNet outperforms state-of-the-art sequential recommendation baselines in terms of MRR and Recall.

Modern recommender systems are trained to predict users’ potential future interactions from users’ historical behavior data. During the interaction process, despite the data coming from the user side, recommender systems also generate exposure data to provide users with personalized recommendation slates. Compared with the sparse user behavior data, the system exposure data are much larger in volume since only very few exposed items would be clicked by the user. In addition, user historical behavior data are privacy sensitive and commonly protected with careful access authorization. However, the large volume of recommender exposure data generated by the service provider itself usually receives less attention and could be accessed within a relatively larger scope of various information seekers or even potential adversaries. In this article, we investigate the problem of user behavior data leakage in the field of recommender systems. We show that the privacy-sensitive user past behavior data can be inferred through the modeling of system exposure. In other words, one can infer which items the user has clicked just from the observation of current system exposure for this user . Given the fact that system exposure data could be widely accessed from a relatively larger scope, we believe that user past behavior privacy has a high risk of leakage in recommender systems. More precisely, we conduct an attack model whose input is the current recommended item slate (i.e., system exposure) for the user while the output is the user’s historical behavior. Specifically, we exploit an encoder-decoder structure to construct the attack model and apply different encoding and decoding strategies to verify attack performance. Experimental results on two real-world datasets indicate a great danger of user behavior data leakage. To address the risk, we propose a two-stage privacy-protection mechanism that first selects a subset of items from the exposure slate and then replaces the selected items with uniform or popularity-based exposure. Experimental evaluation reveals a trade-off effect between the recommendation accuracy and the privacy disclosure risk, which is an interesting and important topic for privacy concerns in recommender systems.

One of the key challenges in sequential recommendation is how to extract and represent user preferences. Traditional methods rely solely on predicting the next item. But user behavior may be driven by complex preferences. Therefore, these methods cannot make accurate recommendations when the available information user behavior is limited. To explore multiple user preferences, we propose a transformer-based sequential recommendation model, named MrTransformer ( M ulti-p r eference Transformer ). For training MrTransformer, we devise a preference-editing -based self-supervised learning (SSL) mechanism that explores extra supervision signals based on relations with other sequences. The idea is to force the sequential recommendation model to discriminate between common and unique preferences in different sequences of interactions. By doing so, the sequential recommendation model is able to disentangle user preferences into multiple independent preference representations so as to improve user preference extraction and representation. We carry out extensive experiments on five benchmark datasets. MrTransformer with preference editing significantly outperforms state-of-the-art sequential recommendation methods in terms of Recall, MRR, and NDCG. We find that long sequences of interactions from which user preferences are harder to extract and represent benefit most from preference editing.

Online shopping platforms, such as Amazon and AliExpress, are increasingly prevalent in society, helping customers purchase products conveniently. With recent progress in natural language processing, researchers and practitioners shift their focus from traditional product search to conversational product search. Conversational product search enables user-machine conversations and through them collects explicit user feedback that allows to actively clarify the users’ product preferences. Therefore, prospective research on an intelligent shopping assistant via conversations is indispensable. Existing publications on conversational product search either model conversations independently from users, queries, and products or lead to a vocabulary mismatch. In this work, we propose a new conversational product search model, ConvPS, to assist users in locating desirable items. The model is first trained to jointly learn the semantic representations of user, query, item, and conversation via a unified generative framework. After learning these representations, they are integrated to retrieve the target items in the latent semantic space. Meanwhile, we propose a set of greedy and explore-exploit strategies to learn to ask the user a sequence of high-performance questions for conversations. Our proposed ConvPS model can naturally integrate the representation learning of the user, query, item, and conversation into a unified generative framework, which provides a promising avenue for constructing accurate and robust conversational product search systems that are flexible and adaptive. Experimental results demonstrate that our ConvPS model significantly outperforms state-of-the-art baselines.

Learned recommender systems may inadvertently leak information about their training data, leading to privacy violations. We investigate privacy threats faced by recommender systems through the lens of membership inference. In such attacks, an adversary aims to infer whether a user's data is used to train the target recommender. To achieve this, previous work has used a shadow recommender to derive training data for the attack model, and then predicts the membership by calculating difference vectors between users' historical interactions and recommended items. State-of-the-art methods face two challenging problems: (i) training data for the attack model is biased due to the gap between shadow and target recommenders, and (ii) hidden states in recommenders are not observational, resulting in inaccurate estimations of difference vectors.

Conversational recommender systems (CRSs) provide recommendations through interactive conversations. CRSs typically provide recommendations through relatively straightforward interactions, where the system continuously inquires about a user's explicit attribute-aware preferences and then decides which items to recommend. In addition, topic tracking is often used to provide naturally sounding responses. However, merely tracking topics is not enough to recognize a user's real preferences in a dialogue.

Modern recommender systems aim to improve user experience. As reinforcement learning (RL) naturally fits this objective---maximizing an user's reward per session---it has become an emerging topic in recommender systems. Developing RL-based recommendation methods, however, is not trivial due to the offline training challenge. Specifically, the keystone of traditional RL is to train an agent with large amounts of online exploration making lots of 'errors' in the process. In the recommendation setting, though, we cannot afford the price of making 'errors' online. As a result, the agent needs to be trained through offline historical implicit feedback, collected under different recommendation policies; traditional RL algorithms may lead to sub-optimal policies under these offline training settings.

\AcpMDS aim to assist doctors and patients with a range of professional medical services, i.e., diagnosis, treatment and consultation. The development of \acpMDS is hindered because of a lack of resources. In particular. \beginenumerate* [label=(\arabic*) ] \item there is no dataset with large-scale medical dialogues that covers multiple medical services and contains fine-grained medical labels (i.e., intents, actions, slots, values), and \item there is no set of established benchmarks for \acpMDS for multi-domain, multi-service medical dialogues. \endenumerate*

An opinion tag is a sequence of words on a specific aspect of a product or service. Opinion tags reflect key characteristics of product reviews and help users quickly understand their content in e-commerce portals. The task of abstractive opinion tagging has previously been proposed to automatically generate a ranked list of opinion tags for a given review. However, current models for opinion tagging are not personalized, even though personalization is an essential ingredient of engaging user interactions, especially in e-commerce. In this paper, we focus on the task of personalized abstractive opinion tagging. There are two main challenges when developing models for the end-to-end generation of personalized opinion tags: sparseness of reviews and difficulty to integrate multi-type signals, i.e., explicit review signals and implicit behavioral signals. To address these challenges, we propose an end-to-end model, named POT, that consists of three main components: (1) a review-based explicit preference tracker component based on a hierarchical heterogeneous review graph to track user preferences from reviews; (2)a behavior-based implicit preference tracker component using a heterogeneous behavior graph to track the user preferences from implicit behaviors; and (3) a personalized rank-aware tagging component to generate a ranked sequence of personalized opinion tags. In our experiments, we evaluate POT on a real-world dataset collected from e-commerce platforms and the results demonstrate that it significantly outperforms strong baselines.

In Conversational Recommender Systems (CRSs), conversations usually involve a set of related items and entities e.g., attributes of items. These items and entities are mentioned in order following the development of a dialogue. In other words, potential sequential dependencies exist in conversations. However, most of the existing CRSs neglect these potential sequential dependencies. In this paper, we propose a Transformer-based sequential conversational recommendation method, named TSCR, which models the sequential dependencies in the conversations to improve CRS. We represent conversations by items and entities, and construct user sequences to discover user preferences by considering both mentioned items and entities. Based on the constructed sequences, we deploy a Cloze task to predict the recommended items along a sequence. Experimental results demonstrate that our TSCR model significantly outperforms state-of-the-art baselines.

Cross-domain sequential recommendation is the task of predict the next item that the user is most likely to interact with based on past sequential behavior from multiple domains. One of the key challenges in cross-domain sequential recommendation is to grasp and transfer the flow of information from multiple domains so as to promote recommendations in all domains. Previous studies have investigated the flow of behavioral information by exploring the connection between items from different domains. The flow of knowledge (i.e., the connection between knowledge from different domains) has so far been neglected. In this article, we propose a mixed information flow network for cross-domain sequential recommendation to consider both the flow of behavioral information and the flow of knowledge by incorporating a behavior transfer unit and a knowledge transfer unit . The proposed mixed information flow network is able to decide when cross-domain information should be used and, if so, which cross-domain information should be used to enrich the sequence representation according to users’ current preferences. Extensive experiments conducted on four e-commerce datasets demonstrate that the proposed mixed information flow network is able to improve recommendation performance in different domains by modeling mixed information flow. In this article, we focus on the application of mixed information flow network s to a scenario with two domains, but the method can easily be extended to multiple domains.

introduction Share on Graph Technologies for User Modeling and Recommendation: Introduction to the Special Issue - Part 1 Authors: Xiangnan He University of Science and Technology of China, He Fei, China University of Science and Technology of China, He Fei, ChinaSearch about this author , Zhaochun Ren Shandong University, Qingdao, China Shandong University, Qingdao, ChinaSearch about this author , Emine Yilmaz University College London, United Kingdom University College London, United KingdomSearch about this author , Marc Najork Google Research, Mountain View, CA, United States Google Research, Mountain View, CA, United StatesSearch about this author , Tat-Seng Chua National University of Singapore, Republic of Singapore, Singapore National University of Singapore, Republic of Singapore, SingaporeSearch about this author Authors Info & Claims ACM Transactions on Information SystemsVolume 40Issue 2April 2022 Article No.: 21pp 1–5https://doi.org/10.1145/3477596Online:27 September 2021Publication History 0citation282DownloadsMetricsTotal Citations0Total Downloads282Last 12 Months282Last 6 weeks7 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my Alerts New Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteGet Access

introduction Share on Introduction to the Special Section on Graph Technologies for User Modeling and Recommendation, Part 2 Authors: Xiangnan He University of Science and Technology of China, Hefei, China University of Science and Technology of China, Hefei, ChinaSearch about this author , Zhaochun Ren Shandong University, Qingdao, China Shandong University, Qingdao, ChinaSearch about this author , Emine Yilmaz Department of Computer Science, University College London, London, United Kingdom Department of Computer Science, University College London, London, United KingdomSearch about this author , Marc Najork Google Research, Mountain View, CA, United States Google Research, Mountain View, CA, United StatesSearch about this author , Tat-Seng Chua National University of Singapore, Singapore, Republic of Singapore National University of Singapore, Singapore, Republic of SingaporeSearch about this author Authors Info & Claims ACM Transactions on Information SystemsVolume 40Issue 3July 2022 Article No.: 42pp 1–5https://doi.org/10.1145/3490180Published:14 December 2021Publication History 0citation385DownloadsMetricsTotal Citations0Total Downloads385Last 12 Months385Last 6 weeks27 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my Alerts New Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteGet Access

With the increasing prevalence of portable devices and the popularity of community Question Answering (cQA) sites, users can seamlessly post and answer many questions. To effectively organize the information for precise recommendation and easy searching, these platforms require users to select topics for their raised questions. However, due to the limited experience, certain users fail to select appropriate topics for their questions. Thereby, automatic question tagging becomes an urgent and vital problem for the cQA sites, yet it is non-trivial due to the following challenges. On the one hand, vast and meaningful topics are available yet not utilized in the cQA sites; how to model and tag them to relevant questions is a highly challenging problem. On the other hand, related topics in the cQA sites may be organized into a directed acyclic graph. In light of this, how to exploit relations among topics to enhance their representations is critical. To settle these challenges, we devise a graph-guided topic ranking model to tag questions in the cQA sites appropriately. In particular, we first design a topic information fusion module to learn the topic representation by jointly considering the name and description of the topic. Afterwards, regarding the special structure of topics, we propose an information propagation module to enhance the topic representation. As the comprehension of questions plays a vital role in question tagging, we design a multi-level context-modeling-based question encoder to obtain the enhanced question representation. Moreover, we introduce an interaction module to extract topic-aware question information and capture the interactive information between questions and topics. Finally, we utilize the interactive information to estimate the ranking scores for topics. Extensive experiments on three Chinese cQA datasets have demonstrated that our proposed model outperforms several state-of-the-art competitors.

Description of Points of Interest (POIs) plays an important role to enhance the quality of many location-based services, such as displaying concentrated information of POIs for user-friendly experience and leading to successful POI recommendation. However, only a few popular POIs have enough description on the web. Collecting or writing high-quality descriptions for many unpopular or long-tail POIs remains a huge challenge for online map services, especially considering there are numerous new appeared POIs every day. Unlike existing studies about automatic product description generation, the POI description is quite diverse across different locations over a country, and requires high expert knowledge. To address this issue, we first study the POI description generation problem by proposing a novel model, named as Multi Mode Description Generator (MMDG), to automatically generate description based on POIs' reviews and other features. To extract key information for POI description generation, MMDG is equipped with a multi-mode encoder and a transformer-based decoder. Besides user reviews, the multi-mode encoder also considers the category and spatial context information of target POIs, and integrate them with a fusion function. We have conducted an extensive experimental evaluation on a large-scale real-world dataset to demonstrate its effectiveness and superiority over state-of-the-art baselines in terms of various metrics.

By reading reviews and product attributes, e-commerce question-answering task aims to automatically generate natural-sounding answers for product-related questions. Existing methods, however, typically assume that each review and each product attribute are semantically independent, ignoring the relation among all these multi-type texts. In this paper, we propose a review-attribute heterogeneous graph neural network (abbreviated as RAHGNN) to model the logical relation of all multi-type text. RAHGNN consists of four components: a review-attribute heterogeneous graph constructor, a question-aware input encoder, a heterogeneous graph relation analyzer, and a context-based answer decoder. Specifically, after constructing the heterogeneous graph with reviews and product attributes, we derive the initial representation of each review node and attribute node based on question attention network and key-value memory network respectively. RAHGNN analyzes the relation according to the subgraph structure and subgraph semantic meaning using node-level attention and semantic-level attention. Finally, the answer is generated by the recurrent neural network with the relation representation as context input. Extensive experimental results on a large-scale real-world e-commerce dataset not only show the superior performance of RAHGNN over state-of-the-art baselines, but also demonstrate its potentially good interpretability for multi-type text relation in product-aware answer generation.

Medical dialogue generation aims to provide automatic and accurate responses to assist physicians to obtain diagnosis and treatment suggestions in an efficient manner. In medical dialogues, two key characteristics are relevant for response generation: patient states (such as symptoms, medication) and physician actions (such as diagnosis, treatments). In medical scenarios large-scale human annotations are usually not available, due to the high costs and privacy requirements. Hence, current approaches to medical dialogue generation typically do not explicitly account for patient states and physician actions, and focus on implicit representation instead. We propose an end-to-end variational reasoning approach to medical dialogue generation. To be able to deal with a limited amount of labeled data, we introduce both patient state and physician action as latent variables with categorical priors for explicit patient state tracking and physician policy learning, respectively. We propose a variational Bayesian generative approach to approximate posterior distributions over patient states and physician actions. We use an efficient stochastic gradient variational Bayes estimator to optimize the derived evidence lower bound, where a 2-stage collapsed inference method is proposed to reduce the bias during model training. A physician policy network composed of an action-classifier and two reasoning detectors is proposed for augmented reasoning ability. We conduct experiments on three datasets collected from medical platforms. Our experimental results show that the proposed method outperforms state-of-the-art baselines in terms of objective and subjective evaluation metrics. Our experiments also indicate that our proposed semi-supervised reasoning method achieves a comparable performance as state-of-the-art fully supervised learning baselines for physician policy learning.

In the knowledge-grounded conversation (KGC) task systems aim to produce more informative responses by leveraging external knowledge. KGC includes a vital part, knowledge selection, where conversational agents select the appropriate knowledge to be incorporated in the next response. Mixed initiative is an intrinsic feature of conversations where the user and the system can both take the initiative in suggesting new conversational directions. Knowledge selection can be driven by the user's initiative or by the system's initiative. For the former, the system usually selects knowledge according to the current user utterance that contains new topics or questions posed by the user; for the latter, the system usually selects knowledge according to the previously selected knowledge. No previous study has considered the mixed-initiative characteristics of knowledge selection to improve its performance.

Conversational information seeking (CIS) is playing an increasingly important role in connecting people to information. Due to a lackof suitable resources, previous studies on CIS are limited to thestudy of conceptual frameworks, laboratory-based user studies, or a particular aspect of CIS (e.g., asking clarifying questions). In this work, we make three main contributions to facilitate research into CIS: (1) We formulate a pipeline for CIS with six subtasks: intent detection, keyphrase extraction, action prediction, query selection, passage selection, and response generation. (2) We release a benchmark dataset, called wizard of search engine (WISE), which allows for comprehensive and in-depth research on all aspects of CIS. (3) We design a neural architecture capable of training and evaluating both jointly and separately on the six sub-tasks, and devise a pre-train/fine-tune learning scheme, that can reduce the requirements of WISE in scale by making full use of available data. We report useful characteristics of the CIS task based on statistics of the WISE dataset. We also show that our best performing model variant is able to achieve effective CIS. We release the dataset, code as well as evaluation scripts to facilitate future research by measuring further improvements in this important research direction.

Evaluation is crucial in the development process of task-oriented dialogue systems. As an evaluation method, user simulation allows us to tackle issues such as scalability and cost-efficiency, making it a viable choice for large-scale automatic evaluation. To help build a human-like user simulator that can measure the quality of a dialogue, we propose the following task: simulating user satisfaction for the evaluation of task-oriented dialogue systems. The purpose of the task is to increase the evaluation power of user simulations and to make the simulation more human-like. To overcome a lack of annotated data, we propose a user satisfaction annotation dataset, USS, that includes 6,800 dialogues sampled from multiple domains, spanning real-world e-commerce dialogues, task-oriented dialogues constructed through Wizard-of-Oz experiments, and movie recommendation dialogues. All user utterances in those dialogues, as well as the dialogues themselves, have been labeled based on a 5-level satisfaction scale. We also share three baseline methods for user satisfaction prediction and action prediction tasks. Experiments conducted on the USS dataset suggest that distributed representations outperform feature-based methods. A model based on hierarchical GRUs achieves the best performance in in-domain user satisfaction prediction, while a BERT-based model has better cross-domain generalization ability.

Today's open-domain conversational agents increase the informativeness of generated responses by leveraging external knowledge. Most of the existing approaches work only for scenarios with a massive amount of monolingual knowledge sources. For languages with limited availability of knowledge sources, it is not effective to use knowledge in the same language to generate informative responses. To address this problem, we propose the task of cross-lingual knowledge grounded conversation (CKGC), where we leverage large-scale knowledge sources in another language to generate informative responses. Two main challenges come with the task of cross-lingual knowledge grounded conversation: (1) knowledge selection and response generation in a cross-lingual setting; and (2) the lack of a test dataset for evaluation. To tackle the first challenge, we propose the curriculum self-knowledge distillation (CSKD) scheme, which utilizes a large-scale dialogue corpus in an auxiliary language to improve cross-lingual knowledge selection and knowledge expression in the target language via knowledge distillation. To tackle the second challenge, we collect a cross-lingual knowledge grounded conversation test dataset to facilitate relevant research in the future. Extensive experiments on the newly created dataset verify the effectiveness of our proposed curriculum self-knowledge distillation method for cross-lingual knowledge grounded conversation. In addition, we find that our proposed unsupervised method significantly outperforms the state-of-the-art baselines in cross-lingual knowledge selection.

Contract element extraction (CEE) is the novel task of automatically identifying and extracting legally relevant elements such as contract dates, payments, and legislation references from contracts. Automatic methods for this task view it as a sequence labeling problem and dramatically reduce human labor. However, as contract genres and element types may vary widely, a significant challenge for this sequence labeling task is how to transfer knowledge from one domain to another, i.e., cross-domain CEE. Cross-domain CEE differs from cross-domain named entity recognition (NER) in two important ways. First, contract elements are far more fine-grained than named entities, which hinders the transfer of extractors. Second, the extraction zones for cross-domain CEE are much larger than for cross-domain NER. As a result, the contexts of elements from different domains can be more diverse. We propose a framework, the Bi-directional Feedback cLause-Element relaTion network (Bi-FLEET), for the cross-domain CEE task that addresses the above challenges. Bi-FLEET has three main components: (1) a context encoder, (2) a clause-element relation encoder, and (3) an inference layer. To incorporate invariant knowledge about element and clause types, a clause-element graph is constructed across domains and a hierarchical graph neural network is adopted in the clause-element relation encoder. To reduce the influence of context variations, a multi-task framework with a bi-directional feedback scheme is designed in the inference layer, conducting both clause classification and element extraction. The experimental results over both cross-domain NER and CEE tasks show that Bi-FLEET significantly outperforms state-of-the-art baselines.

In e-commerce, opinion tags refer to a ranked list of tags provided by the e-commerce platform that reflect characteristics of reviews of an item. To assist consumers to quickly grasp a large number of reviews about an item, opinion tags are increasingly being applied by e-commerce platforms. Current mechanisms for generating opinion tags rely on either manual labelling or heuristic methods, which is time-consuming and ineffective. In this paper, we propose the abstractive opinion tagging task, where systems have to automatically generate a ranked list of opinion tags that are based on, but need not occur in, a given set of user-generated reviews. The abstractive opinion tagging task comes with three main challenges: the noisy nature of reviews; the formal nature of opinion tags vs. the colloquial language usage in reviews; and the need to distinguish between different items with very similar aspects. To address these challenges, we propose an abstractive opinion tagging framework, named AOT-Net, to generate a ranked list of opinion tags given a large number of reviews. First, a sentence-level salience estimation component estimates each review's salience score. Next, a review clustering and ranking component ranks reviews in two steps: first, reviews are grouped into clusters and ranked by cluster size; then, reviews within each cluster are ranked by their distance to the cluster center. Finally, given the ranked reviews, a rank-aware opinion tagging component incorporates an alignment feature and alignment loss to generate a ranked list of opinion tags. To facilitate the study of this task, we create and release a large-scale dataset, called eComTag, crawled from real-world e-commerce websites. Extensive experiments conducted on the eComTag dataset verify the effectiveness of the proposed AOT-Net in terms of various evaluation metrics.

Test collection has been a crucial factor for developing information retrieval systems. Constructing a test collection requires annotators to assess the relevance of massive query-document pairs. Relevance annotations acquired through crowdsourcing platforms alleviate the enormous cost of this process but they are often noisy. Existing models to denoise crowd annotations mostly assume that annotations are generated independently, based on which a probabilistic graphical model is designed to model the annotation generation process. However, tasks are often correlated with each other in reality. It is an understudied problem whether and how task correlation helps in denoising crowd annotations.

DR and next query prediction (NQP) are two core tasks in session search. They are often driven by the same search intent and, hence, it is natural to jointly optimize both tasks. So far, most models proposed for jointly optimizing document reranking (DR) and NQP have focused on users’ short-term intent in an ongoing search session. Because of this limitation, these models fail to account for users’ long-term intent as captured in their historical search sessions. In contrast, we consider a personalized mechanism for learning a user’s profile from their long-term and short-term behavior to simultaneously enhance the performance of DR and NQP in an ongoing search session.

In e-commerce portals, generating answers for product-related questions has become a crucial task. In this article, we focus on the task ofproduct-aware answer generation, which learns to generate an accurate and complete answer from large-scale unlabeled e-commerce reviews and product attributes. However,safe answer problems(i.e., neural models tend to generate meaningless and universal answers) pose significant challenges to text generation tasks, and e-commerce question-answering task is no exception. To generate more meaningful answers, in this article, we propose a novel generative neural model, called theMeaningful Product Answer Generator(MPAG), which alleviates the safe answer problem by taking product reviews, product attributes, and a prototype answer into consideration. Product reviews and product attributes are used to provide meaningful content, while the prototype answer can yield a more diverse answer pattern. To this end, we propose a novel answer generator with a review reasoning module and a prototype answer reader. Our key idea is to obtain the correct question-aware information from a large-scale collection of reviews and learn how to write a coherent and meaningful answer from an existing prototype answer. To be more specific, we propose a read-and-write memory consisting of selective writing units to conductreasoning among these reviews. We then employ a prototype reader consisting of comprehensive matching to extract theanswer skeletonfrom the prototype answer. Finally, we propose an answer editor to generate the final answer by taking the question and the above parts as input. Conducted on a real-world dataset collected from an e-commerce platform, extensive experimental results show that our model achieves state-of-the-art performance in terms of both automatic metrics and human evaluations. Human evaluation also demonstrates that our model can consistently generate specific and proper answers.

In this article, we address the problem of answering complex information needs by conducting conversations with search engines , in the sense that users can express their queries in natural language and directly receive the information they need from a short system response in a conversational manner. Recently, there have been some attempts towards a similar goal, e.g., studies on Conversational Agent s (CAs) and Conversational Search (CS). However, they either do not address complex information needs in search scenarios or they are limited to the development of conceptual frameworks and/or laboratory-based user studies. We pursue two goals in this article: (1) the creation of a suitable dataset, the Search as a Conversation (SaaC) dataset, for the development of pipelines for conversations with search engines, and (2) the development of a state-of-the-art pipeline for conversations with search engines, Conversations with Search Engines (CaSE), using this dataset. SaaC is built based on a multi-turn conversational search dataset, where we further employ workers from a crowdsourcing platform to summarize each relevant passage into a short, conversational response. CaSE enhances the state-of-the-art by introducing a supporting token identification module and a prior-aware pointer generator, which enables us to generate more accurate responses. We carry out experiments to show that CaSE is able to outperform strong baselines. We also conduct extensive analyses on the SaaC dataset to show where there is room for further improvement beyond CaSE. Finally, we release the SaaC dataset and the code for CaSE and all models used for comparison to facilitate future research on this topic.

Embedding entities and relations into continuous vector spaces has attracted a surge of interest in recent years. Most embedding methods assume that all test entities are available during training, which makes it time-consuming to retrain embeddings for newly emerging entities. To address this issue, recent works apply the graph neural network on the existing neighbors of the unseen entities. In this paper, we propose a novel framework, namely Virtual Neighbor (VN) network, to address three key challenges. Firstly, to reduce the neighbor sparsity problem, we introduce the concept of the virtual neighbors inferred by rules. And we assign soft labels to these neighbors by solving a rule-constrained problem, rather than simply regarding them as unquestionably true. Secondly, many existing methods only use one-hop or two-hop neighbors for aggregation and ignore the distant information that may be helpful. Instead, we identify both logic and symmetric path rules to capture complex patterns. Finally, instead of one-time injection of rules, we employ an iterative learning scheme between the embedding method and virtual neighbor prediction to capture the interactions within. Experimental results on two knowledge graph completion tasks demonstrate that our VN network significantly outperforms state-of-the-art baselines. Furthermore, results on Subject/Object-R show that our proposed VN network is highly robust to the neighbor sparsity problem.

Graphs are used to model pairwise relations between entities in many real-world scenarios such as social networks. Graph Neural Networks(GNNs) have shown their superior ability in learning representations for graph structured data, which leads to performance improvements in many graph related tasks such as link prediction, node classification and graph classification. Most of the existing graph neural networks models are designed for static graphs while many real-world graphs are inherently dynamic with new nodes and edges constantly emerging. Existing graph neural network models cannot utilize the dynamic information, which has been shown to enhance the performance of many graph analytic tasks such as community detection. Hence, in this paper, we propose DyGNN, a Dynamic Graph Neural Network model, which can model the dynamic information as the graph evolving. In particular, the proposed framework keeps updating node information by capturing the sequential information of edges (interactions), the time intervals between edges and information propagation coherently. Experimental results on various dynamic graphs demonstrate the effectiveness of the proposed framework.

Nowadays, intelligent information systems, especially the interactive information systems (e.g., conversational interaction systems like Siri, and Cortana; news feed recommender systems, and interactive search engines, etc.), are ubiquitous in real-world applications. These systems either converse with users explicitly through natural languages, or mine users interests and respond to users requests implicitly. Interactivity has become a crucial element towards intelligent information systems. Despite the fact that interactive information systems have gained significant progress, there are still many challenges to be addressed when applying these models to real-world scenarios. This half day workshop explores challenges and potential research, development, and application directions in applied interactive information systems. We aim to discuss the issues of applying interactive information models to production systems, as well as to shed some light on the fundamental characteristics, i.e., interactivity and applicability, of different interactive tasks. We welcome practical, theoretical, experimental, and methodological studies that advances the interactivity towards intelligent information systems. The workshop aims to bring together a diverse set of practitioners and researchers interested in investigating the interaction between human and information systems to develop more intelligent information systems.

With distinct privacy protection advantages, federated recommendation is becoming increasingly feasible to store data locally in devices and federally train recommender models. However, previous work on federated recommender systems does not take full account of the limitations of storage, RAM, energy and communication bandwidth in the mobile environment. Their model scales are too big to run easily in mobile devices. Moreover, existing federated recommenders need to fine-tune recommendation models in each device, which makes them hard to effectively exploit collaborative filtering (CF) information among users/devices.

Today's conversational agents often generate responses that not sufficiently informative. One way of making them more informative is through the use of of external knowledge sources with so-called Knowledge-Grounded Conversations (KGCs). In this paper, we target the Knowledge Selection (KS) task, a key ingredient in KGC, that is aimed at selecting the appropriate knowledge to be used in the next response. Existing approaches to Knowledge Selection (KS) based on learned representations of the conversation context, that is previous conversation turns, and use Maximum Likelihood Estimation (MLE) to optimize KS. Such approaches have two main limitations. First, they do not explicitly track what knowledge has been used in the conversation nor how topics have shifted during the conversation. Second, MLE often relies on a limited set of example conversations for training, from which it is hard to infer that facts retrieved from the knowledge source can be re-used in multiple conversation contexts, and vice versa.

Electronic Health Record (EHR) coding is the task of assigning one or more International Classification of Diseases (ICD) codes to every EHR. Most previous work either ignores the hierarchical nature of the ICD codes or only focuses on parent-child relations. Moreover, existing EHR coding methods predict ICD codes from the leaf level with the greatest ICD number and the most fine-grained categories, which makes it difficult for models to make correct decisions. In order to address these problems, we model EHR coding as a path generation task. For this approach, we need to address two main challenges: (1) How to model relations between EHR and ICD codes, and relations between ICD codes? (2) How to evaluate the quality of generated ICD paths in order to obtain a signal that can be used to supervise the learning? We propose a coarse-to-fine ICD path generation framework, named Reinforcement Path Generation Network (RPGNet), that implements EHR coding with a Path Generator (PG) and a Path Discriminator (PD). We address challenge (1) by introducing a Path Message Passing (PMP) module in the PG to encode three types of relation: between EHRs and ICD codes, between parent-child ICD codes, and between sibling ICD codes. To address challgenge (2), we propose a PD component that estimates the reward for each ICD code in a generated path. RPGNet is trained with Reinforcement Learning (RL) in an adversarial manner. Experiments on the MIMIC-III benchmark dataset show that RPGNet significantly outperforms state-of-the-art methods in terms of micro-averaged F1 and micro-averaged AUC.

Natural language processing is becoming more and more important in recommender systems. This half day workshop explores challenges and potential research directions in Recommender Systems (RSs) combining Natural Language Processing (NLP). The focus will be on stimulating discussions around how to combine natural language processing technologies with recommendation. We welcome theoretical, experimental, and methodological studies that leverage NLP technologies to advance recommender systems, as well as emphasize the applicability in practical applications. The workshop aims to bring together a diverse set of researchers and practitioners interested in investigating the interaction between NLP and RSs to develop more intelligent RSs.

Recommending new items in real-world e-commerce portals is a challenging problem as the cold start phenomenon, i.e., lacks of user-item interactions. To address this problem, we propose a novel recommendation model, i.e., adversarial neural network with multiple generators, to generate users from multiple perspectives of items' attributes. Namely, the generated users are represented by attribute-level features. As both users and items are attribute-level representations, we can implicitly obtain user-item attribute-level interaction information. In light of this, the new item can be recommended to users based on attribute-level similarity. Extensive experimental results on two item cold-start scenarios, movie and goods recommendation, verify the effectiveness of our proposed model as compared to state-of-the-art baselines.

By exploring fine-grained user behaviors, session-based recommendation predicts a user’s next action from short-term behavior sessions. Most of previous work learns about a user’s implicit behavior by merely taking the last click action as the supervision signal. However, in e-commerce scenarios, large-scale products with elusive click behaviors make such task challenging because of the low inclusiveness problem, i.e., many relevant products that satisfy the user’s shopping intention are neglected by recommenders. Since similar products with different IDs may share the same intention, we argue that the textual information (e.g., keywords of product titles) from sessions can be used as additional supervision signals to tackle above problem through learning more shared intention within similar products. Therefore, to improve the performance of e-commerce session-based recommendation, we explicitly infer the user’s intention by generating keywords entirely from the click sequence in the current session.

Most previous work on outfit recommendation focuses on designing visual features to enhance recommendations. Existing work neglects user comments of fashion items, which have been proven to be effective in generating explanations along with better recommendation results. We propose a novel neural network framework, neural outfit recommendation (NOR), that simultaneously provides outfit recommendations and generates abstractive comments. Neural outfit recommendation (NOR) consists of two parts: outfit matching and comment generation. For outfit matching, we propose a convolutional neural network with a mutual attention mechanism to extract visual features. The visual features are then decoded into a rating score for the matching prediction. For abstractive comment generation, we propose a gated recurrent neural network with a cross-modality attention mechanism to transform visual features into a concise sentence. The two parts are jointly trained based on a multi-task learning framework in an end-to-end back-propagation paradigm. Extensive experiments conducted on an existing dataset and a collected real-world dataset show NOR achieves significant improvements over state-of-the-art baselines for outfit recommendation. Meanwhile, our generated comments achieve impressive ROUGE and BLEU scores in comparison to human-written comments. The generated comments can be regarded as explanations for the recommendation results. We release the dataset and code to facilitate future research.

Medicine Combination Prediction (MCP) based on Electronic Health Record (EHR) can assist doctors to prescribe medicines for complex patients. Previous studies on MCP either ignore the correlations between medicines (i.e., MCP is formulated as a binary classifcation task), or assume that there is a sequential correlation between medicines (i.e., MCP is formulated as a sequence prediction task). The latter is unreasonable because the correlations between medicines should be considered in an order-free way. Importantly, MCP must take additional medical knowledge (e.g., Drug-Drug Interaction (DDI)) into consideration to ensure the safety of medicine combinations. However, most previous methods for MCP incorporate DDI knowledge with a post-processing scheme, which might undermine the integrity of proposed medicine combinations. In this paper, we propose a graph convolutional reinforcement learning model for MCP, named Combined Order-free Medicine Prediction Network (CompNet), that addresses the issues listed above. CompNet casts the MCP task as an order-free Markov Decision Process (MDP) problem and designs a Deep Q Learning (DQL) mechanism to learn correlative and adverse interactions between medicines. Specifcally, we frst use a Dual Convolutional Neural Network (Dual-CNN) to obtain patient representations based on EHRs. Then, we introduce the medicine knowledge associated with predicted medicines to create a dynamic medicine knowledge graph, and use a Relational Graph Convolutional Network (R-GCN) to encode it. Finally, CompNet selects medicines by fusing the combination of patient information and the medicine knowledge graph. Experiments on a benchmark dataset, i.e., MIMIC-III, demonstrate that CompNet signifcantly outperforms state-of-the-art methods and improves a recently proposed model by 3.74%pt, 6.64%pt in terms of Jaccard and F1 metrics.

Matching between two information objects is the core of many different information retrieval (IR) applications including Web search, question answering, and recommendation. Recently, deep learning methods have yielded immense success in speech recognition, computer vision, and natural language processing, significantly advancing state-of-the-art of these areas. In the IR community, deep learning has also attracted much attention, and researchers have proposed a large number of deep matching models to tackle the matching problem for different IR applications. Despite the fact that deep matching models have gained significant progress in these areas, there are still many challenges to be addressed when applying these models to real IR scenarios. In this workshop, we focus on the applicability of deep matching models to practical applications. We aim to discuss the issues of applying deep matching models to production systems, as well as to shed some light on the fundamental characteristics of different matching tasks in IR. website : https://wsdm2019-dapa.github.io/index.html

In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we propose the task of product-aware answer generation, which tends to generate an accurate and complete answer from large-scale unlabeled e-commerce reviews and product attributes. Unlike existing question-answering problems, answer generation in e-commerce confronts three main challenges: (1) Reviews are informal and noisy; (2) joint modeling of reviews and key-value product attributes is challenging; (3) traditional methods easily generate meaningless answers. To tackle above challenges, we propose an adversarial learning based model, named PAAG, which is composed of three components: a question-aware review representation module, a key-value memory network encoding attributes, and a recurrent neural network as a sequence generator. Specifically, we employ a convolutional discriminator to distinguish whether our generated answer matches the facts. To extract the salience part of reviews, an attention-based review reader is proposed to capture the most relevant words given the question. Conducted on a large-scale real-world e-commerce dataset, our extensive experiments verify the effectiveness of each module in our proposed model. Moreover, our experiments show that our model achieves the state-of-the-art performance in terms of both automatic metrics and human evaluations.

In this paper, we focus on the task of sequential recommendation using taxonomy data. Existing sequential recommendation methods usually adopt a single vectorized representation for learning the overall sequential characteristics, and have a limited modeling capacity in capturing multi-grained sequential characteristics over context information. Besides, existing methods often directly take the feature vectors derived from context information as auxiliary input, which is difficult to fully exploit the structural patterns in context information for learning preference representations. To address above issues, we propose a novel Taxonomy-aware Multi-hop Reasoning Network, named TMRN, which integrates a basic GRU-based sequential recommender with an elaborately designed memory-based multi-hop reasoning architecture. For enhancing the reasoning capacity, we incorporate taxonomy data as structural knowledge to instruct the learning of our model. We associate the learning of user preference in sequential recommendation with the category hierarchy in the taxonomy. Given a user, for each recommendation, we learn a unique preference representation corresponding to each level in the taxonomy based on her/his overall sequential preference. In this way, the overall, coarse-grained preference representation can be gradually refined in different levels from general to specific, and we are able to capture the evolvement and refinement of user preference over the taxonomy, which makes our model highly explainable. Extensive experiments show that our proposed model is superior to state-of-the-art baselines in terms of both effectiveness and interpretability.

The task of fashion recommendation includes two main challenges: visual understanding and visual matching. Visual understanding aims to extract effective visual features. Visual matching aims to model a human notion of compatibility to compute a match between fashion items. Most previous studies rely on recommendation loss alone to guide visual understanding and matching. Although the features captured by these methods describe basic characteristics (e.g., color, texture, shape) of the input items, they are not directly related to the visual signals of the output items (to be recommended). This is problematic because the aesthetic characteristics (e.g., style, design), based on which we can directly infer the output items, are lacking. Features are learned under the recommendation loss alone, where the supervision signal is simply whether the given two items are matched or not.

Stance detection has gained increasing interest from the research community due to its importance for fake news detection. The goal of stance detection is to categorize an overall position of a subject towards an object into one of the four classes: agree, disagree, discuss, and unrelated. One of the major problems faced by current machine learning models used for stance detection is caused by a severe class imbalance among these classes. Hence, most models fail to correctly classify instances that fall into minority classes. In this paper, we address this problem by proposing a hierarchical representation of these classes, which combines the agree, disagree, and discuss classes under a new related class. Further, we propose a two-layer neural network that learns from this hierarchical representation and controls the error propagation between the two layers using the Maximum Mean Discrepancy regularizer. Compared with conventional four-way classifiers, this model has two advantages: (1) the hierarchical architecture mitigates the class imbalance problem; (2) the regularization makes the model to better discern between the related and unrelated stances. An extensive experimentation demonstrates state-of-the-art accuracy performance of the proposed model for stance detection.

The task of dialogue generation aims to automatically provide responses given previous utterances. Tracking dialogue states is an important ingredient in dialogue generation for estimating users' intention. However, the expensive nature of state labeling and the weak interpretability make the dialogue state tracking a challenging problem for both task-oriented and non-task-oriented dialogue generation: For generating responses in task-oriented dialogues, state tracking is usually learned from manually annotated corpora, where the human annotation is expensive for training; for generating responses in non-task-oriented dialogues, most of existing work neglects the explicit state tracking due to the unlimited number of dialogue states.

In this paper, we study the problem of dynamic user profiling in Twitter. We address the problem by proposing a dynamic user and word embedding model (DUWE), a scalable black-box variational inference algorithm, and a streaming keyword diversification model (SKDM). DUWE dynamically tracks the semantic representations of users and words over time and models their embeddings in the same space so that their similarities can be effectively measured. Our inference algorithm works with a convex objective function that ensures the robustness of the learnt embeddings. SKDM aims at retrieving top-K relevant and diversified keywords to profile users' dynamic interests. Experiments on a Twitter dataset demonstrate that our proposed embedding algorithms outperform state-of-the-art non-dynamic and dynamic embedding and topic models.

E-commerce (electronic commerce or EC) is the buying and selling of goods and services, or the transmitting of funds or data online. E-commerce platforms come in many kinds, with global players such as Amazon, Airbnb, Alibaba, eBay, JD.com and platforms targeting specific markets such as Bol.com and Booking.com. Information retrieval has a natural role to play in e-commerce, especially in connecting people to goods and services. Information discovery in e-commerce concerns different types of search (exploratory search vs. lookup tasks), recommender systems, and natural language processing in e-commerce portals. Recently, the explosive popularity of e-commerce sites has made research on information discovery in e-commerce more important and more popular. There is increased attention for e-commerce information discovery methods in the community as witnessed by an increase in publications and dedicated workshops in this space. Methods for information discovery in e-commerce largely focus on improving the performance of e-commerce search and recommender systems, on enriching and using knowledge graphs to support e-commerce, and on developing innovative question-answering and bot-based solutions that help to connect people to goods and services. Below we describe why we believe that the time is right for an introductory tutorial on information discovery in e-commerce, the objectives of the proposed tutorial, its relevance, as well as more practical details, such as the format, schedule and support materials.

Information networks are ubiquitous in many applications. A popular way to facilitate the information in a network is to embed the network structure into low-dimension spaces where each node is represented as a vector. The learned representations have been proven to advance various network analysis tasks such as link prediction and node classification. The majority of existing embedding algorithms are designed for the networks with one type of nodes and one dimension of relations among nodes. However, many networks in the real-world complex systems have multiple types of nodes and multiple dimensions of relations. For example, an e-commerce network can have users and items, and items can be viewed or purchased by users, corresponding to two dimensions of relations. In addition, some types of nodes can present hierarchical structure. For example, authors in publication networks are associated to affiliations; and items in e-commerce networks belong to categories. Most of existing methods cannot be naturally applicable to these networks. In this paper, we aim to learn representations for networks with multiple dimensions and hierarchical structure. In particular, we provide an approach to capture independent information from each dimension and dependent information across dimensions and propose a framework MINES, which performs Multi-dImension Network Embedding with hierarchical Structure. Experimental results on a network from a real-world e-commerce website demonstrate the effectiveness of the proposed framework.

In personalized recommendation, candidate generation plays an infrastructural role by retrieving candidates out of billions of items. During this process, substitutes and complements constitute two main classes of retrieved candidates: substitutable products are interchangeable, whereas complementary products might be purchased together by users. Discriminating substitutable and complementary products is playing an increasingly important role in e-commerce portals by affecting the performance of candidate generation, e.g., when a user has browsed a t-shirt, it is reasonable to retrieve similar t-shirts, i.e., substitutes; whereas if the user has already purchased one, it would be better to retrieve trousers, hats or shoes, as complements of t-shirts. In this paper, we propose a path-constrained framework (PMSC) for discriminating substitutes and complements. Specifically, for each product, we first learn its embedding representations in a general semantic space. Thereafter, we project the embedding vectors into two separate spaces via a novel mapping function. In the end, we incorporate each embedding with path-constraints to further boost the discriminative ability of the model. Extensive experiments conducted on two e-commerce datasets show the effectiveness of our proposed method.

Dialogue systems help various real applications interact with humans in an intelligent natural way. In dialogue systems, the task of dialogue generation aims to generate utterances given previous utterances as contexts. Among various spectrums of dialogue generation approaches, end-to-end neural generation models have received an increase of attention. These end-to-end neural generation models are capable of generating natural-sounding sentences with a unified neural encoder-decoder network structure. The end-to-end structure sequentially encodes each word in an input context and generates the response word-by-word deterministically during decoding. However, lack of variation and limited ability in capturing long-term dependencies between utterances still challenge existing approaches. In this paper, we propose a novel hierarchical variational memory network (HVMN), by adding the hierarchical structure and the variational memory network into a neural encoder-decoder network. By emulating human-to-human dialogues, our proposed method can capture both the high-level abstract variations and long-term memories during dialogue tracking, which enables the random access of relevant dialogue histories. Extensive experiments conducted on three large real-world datasets verify a significant improvement of our proposed model against state-of-the-art baselines for dialogue generation.

We address the task of fusing ranked lists of documents that are retrieved in response to a query. Past work on this task of rank aggregation often assumes that documents in the lists being fused are independent and that only the documents that are ranked high in many lists are likely to be relevant to a given topic. We propose manifold learning aggregation approaches, ManX and v-ManX, that build on the cluster hypothesis and exploit inter-document similarity information. ManX regularizes document fusion scores, so that documents that appear to be similar within a manifold, receive similar scores, whereas v-ManX first generates virtual adversarial documents and then regularizes the fusion scores of both original and virtual adversarial documents. Since aggregation methods built on the cluster hypothesis are computationally expensive, we adopt an optimization method that uses the top-k documents as anchors and considerably reduces the computational complexity of manifold-based methods, resulting in two efficient aggregation approaches, a-ManX and a-v-ManX. We assess the proposed approaches experimentally and show that they significantly outperform the state-of-the-art aggregation approaches, while a-ManX and a-v-ManX run faster than ManX, v-ManX, respectively.

Sentence regression is a type of extractive summarization that achieves state-of-the-art performance and is commonly used in practical systems. The most challenging task within the sentence regression framework is to identify discriminative features to represent each sentence. In this article, we study the use of sentence relations, e.g., Contextual Sentence Relations (CSR), Title Sentence Relations (TSR), and Query Sentence Relations (QSR), so as to improve the performance of sentence regression. CSR, TSR, and QSR refer to the relations between a main body sentence and its local context, its document title, and a given query, respectively. We propose a deep neural network model, Sentence Relation-based Summarization (SRSum), that consists of five sub-models, PriorSum, CSRSum, TSRSum, QSRSum, and SFSum. PriorSum encodes the latent semantic meaning of a sentence using a bi-gram convolutional neural network. SFSum encodes the surface information of a sentence, e.g., sentence length, sentence position, and so on. CSRSum, TSRSum, and QSRSum are three sentence relation sub-models corresponding to CSR, TSR, and QSR, respectively. CSRSum evaluates the ability of each sentence to summarize its local contexts. Specifically, CSRSum applies a CSR-based word-level and sentence-level attention mechanism to simulate the context-aware reading of a human reader, where words and sentences that have anaphoric relations or local summarization abilities are easily remembered and paid attention to. TSRSum evaluates the semantic closeness of each sentence with respect to its title, which usually reflects the main ideas of a document. TSRSum applies a TSR-based attention mechanism to simulate people’s reading ability with the main idea (title) in mind. QSRSum evaluates the relevance of each sentence with given queries for the query-focused summarization. QSRSum applies a QSR-based attention mechanism to simulate the attentive reading of a human reader with some queries in mind. The mechanism can recognize which parts of the given queries are more likely answered by a sentence under consideration. Finally as a whole, SRSum automatically learns useful latent features by jointly learning representations of query sentences, content sentences, and title sentences as well as their relations. We conduct extensive experiments on six benchmark datasets, including generic multi-document summarization and query-focused multi-document summarization. On both tasks, SRSum achieves comparable or superior performance compared with state-of-the-art approaches in terms of multiple ROUGE metrics.

Given e-commerce scenarios that user profiles are invisible, session-based recommendation is proposed to generate recommendation results from short sessions. Previous work only considers the user's sequential behavior in the current session, whereas the user's main purpose in the current session is not emphasized. In this paper, we propose a novel neural networks framework, i.e., Neural Attentive Recommendation Machine (NARM), to tackle this problem. Specifically, we explore a hybrid encoder with an attention mechanism to model the user's sequential behavior and capture the user's main purpose in the current session, which are combined as a unified session representation later. We then compute the recommendation scores for each candidate item with a bi-linear matching scheme based on this unified session representation. We train NARM by jointly learning the item and session representations as well as their matchings. We carried out extensive experiments on two benchmark datasets. Our experimental results show that NARM outperforms state-of-the-art baselines on both datasets. Furthermore, we also find that NARM achieves a significant improvement on long sessions, which demonstrates its advantages in modeling the user's sequential behavior and main purpose simultaneously.

Recently, some E-commerce sites launch a new interaction box called Tips on their mobile apps. Users can express their experience and feelings or provide suggestions using short texts typically several words or one sentence. In essence, writing some tips and giving a numerical rating are two facets of a user's product assessment action, expressing the user experience and feelings. Jointly modeling these two facets is helpful for designing a better recommendation system. While some existing models integrate text information such as item specifications or user reviews into user and item latent factors for improving the rating prediction, no existing works consider tips for improving recommendation quality. We propose a deep learning based framework named NRT which can simultaneously predict precise ratings and generate abstractive tips with good linguistic quality simulating user experience and feelings. For abstractive tips generation, gated recurrent neural networks are employed to "translate'' user and item latent representations into a concise sentence. Extensive experiments on benchmark datasets from different domains show that NRT achieves significant improvements over the state-of-the-art methods. Moreover, the generated tips can vividly predict the user experience and feelings.

As a framework for extractive summarization, sentence regression has achieved state-of-the-art performance in several widely-used practical systems. The most challenging task within the sentence regression framework is to identify discriminative features to encode a sentence into a feature vector. So far, sentence regression approaches have neglected to use features that capture contextual relations among sentences.

A recommendation is called explainable if it not only predicts a numerical rating for an item, but also generates explanations for users' preferences. Most existing methods for explainable recommendation apply topic models to analyze user reviews to provide descriptions along with the recommendations they produce. So far, such methods have neglected user opinions and influences from social relations as a source of information for recommendations, even though these are known to improve the rating prediction.

We aim at summarizing answers in community question-answering (CQA). While most previous work focuses on factoid question-answering, we focus on the non-factoid question-answering. Unlike factoid CQA, non-factoid question-answering usually requires passages as answers. The shortness, sparsity and diversity of answers form interesting challenges for summarization. To tackle these challenges, we propose a sparse coding-based summarization strategy that includes three core ingredients: short document expansion, sentence vectorization, and a sparse-coding optimization framework. Specifically, we extend each answer in a question-answering thread to a more comprehensive representation via entity linking and sentence ranking strategies. From answers extended in this manner, each sentence is represented as a feature vector trained from a short text convolutional neural network model. We then use these sentence representations to estimate the saliency of candidate sentences via a sparse-coding framework that jointly considers candidate sentences and Wikipedia sentences as reconstruction items. Given the saliency vectors for all candidate sentences, we extract sentences to generate an answer summary based on a maximal marginal relevance algorithm. Experimental results on a benchmark data collection confirm the effectiveness of our proposed method in answer summarization of non-factoid CQA, and moreover, its significant improvement compared to state-of-the-art baselines in terms of ROUGE metrics.

User clustering has been studied from different angles. In order to identify shared interests, behavior-based methods consider similar browsing or search patterns of users, whereas content-based methods use information from the contents of the documents visited by the users. So far, content-based user clustering has mostly focused on static sets of relatively long documents. Given the dynamic nature of social media, there is a need to dynamically cluster users in the context of streams of short texts. User clustering in this setting is more challenging than in the case of long documents, as it is difficult to capture the users’ dynamic topic distributions in sparse data settings. To address this problem, we propose a dynamic user clustering topic model (UCT). UCT adaptively tracks changes of each user’s time-varying topic distributions based both on the short texts the user posts during a given time period and on previously estimated distributions. To infer changes, we propose a Gibbs sampling algorithm where a set of word pairs from each user is constructed for sampling. UCT can be used in two ways: (1) as a short-term dependency model that infers a user’s current topic distribution based on the user’s topic distributions during the previous time period only, and (2) as a long-term dependency model that infers a user’s current topic distributions based on the user’s topic distributions during multiple time periods in the past. The clustering results are explainable and human-understandable, in contrast to many other clustering algorithms. For evaluation purposes, we work with a dataset consisting of users and tweets from each user. Experimental results demonstrate the effectiveness of our proposed short-term and long-term dependency user clustering models compared to state-of-the-art baselines.

A viewpoint is a triple consisting of an entity, a topic related to this entity and sentiment towards this topic. In time-aware multi-viewpoint summarization one monitors viewpoints for a running topic and selects a small set of informative documents. In this paper, we focus on time-aware multi-viewpoint summarization of multilingual social text streams. Viewpoint drift, ambiguous entities and multilingual text make this a challenging task. Our approach includes three core ingredients: dynamic viewpoint modeling, cross-language viewpoint alignment, and, finally, multi-viewpoint summarization. Specifically, we propose a dynamic latent factor model to explicitly characterize a set of viewpoints through which entities, topics and sentiment labels during a time interval are derived jointly; we connect viewpoints in different languages by using an entity-based semantic similarity measure; and we employ an update viewpoint summarization strategy to generate a time-aware summary to reflect viewpoints. Experiments conducted on a real-world dataset demonstrate the effectiveness of our proposed method for time-aware multi-viewpoint summarization of multilingual social text streams.

User clustering has been studied from different angles: behavior-based, to identify similar browsing or search patterns, and content-based, to identify shared interests. Once user clusters have been found, they can be used for recommendation and personalization. So far, content-based user clustering has mostly focused on static sets of relatively long documents. Given the dynamic nature of social media, there is a need to dynamically cluster users in the context of short text streams. User clustering in this setting is more challenging than in the case of long documents as it is difficult to capture the users' dynamic topic distributions in sparse data settings. To address this problem, we propose a dynamic user clustering topic model (or UCT for short). UCT adaptively tracks changes of each user's time-varying topic distribution based both on the short texts the user posts during a given time period and on the previously estimated distribution. To infer changes, we propose a Gibbs sampling algorithm where a set of word-pairs from each user is constructed for sampling. The clustering results are explainable and human-understandable, in contrast to many other clustering algorithms. For evaluation purposes, we work with a dataset consisting of users and tweets from each user. Experimental results demonstrate the effectiveness of our proposed clustering model compared to state-of-the-art baselines.

This paper is concerned with the problem of personalized diversification of search results, with the goal of enhancing the performance of both plain diversification and plain personalization algorithms. In previous work, the problem has mainly been tackled by means of unsupervised learning. To further enhance the performance, we propose a supervised learning strategy. Specifically, we set up a structured learning framework for conducting supervised personalized diversification, in which we add features extracted directly from tokens of documents and those utilized by unsupervised personalized diversification algorithms, and, importantly, those generated from our proposed user-interest latent Dirichlet topic model. We also define two constraints in our structured learning framework to ensure that search results are both diversified and consistent with a user's interest. To further boost the efficiency of training, we propose a fast training framework for our proposed method by adding additional multiple highly violated but also diversified constraints at every training iteration of the cutting-plane algorithm. We conduct experiments on an open dataset and find that our supervised learning strategy outperforms unsupervised personalized diversification methods as well as other plain personalization and plain diversification methods. Our fast training framework significantly saves training time while it maintains almost the same performance.

Given a topic of interest, a contrastive theme is a group of opposing pairs of viewpoints. We address the task of summarizing contrastive themes: given a set of opinionated documents, select meaningful sentences to represent contrastive themes present in those documents. Several factors make this a challenging problem: unknown numbers of topics, unknown relationships among topics, and the extraction of comparative sentences. Our approach has three core ingredients: contrastive theme modeling, diverse theme extraction, and contrastive theme summarization. Specifically, we present a hierarchical non-parametric model to describe hierarchical relations among topics; this model is used to infer threads of topics as themes from the nested Chinese restaurant process. We enhance the diversity of themes by using structured determinantal point processes for selecting a set of diverse themes with high quality. Finally, we pair contrastive themes and employ an iterative optimization algorithm to select sentences, explicitly considering contrast, relevance, and diversity. Experiments on three datasets demonstrate the effectiveness of our method.

We tackle the problem of searching microblog posts and frame it as a rank aggregation problem where we merge result lists generated by separate rankers so as to produce a final ranking to be returned to the user. We propose a rank aggregation method, TimeRA, that is able to infer the rank scores of documents via latent factor modeling. It is time-aware and rewards posts that are published in or near a burst of posts that are ranked highly in many of the lists being aggregated. Our experimental results show that it significantly outperforms state-of-the-art rank aggregation and time-sensitive microblog search algorithms.

This paper is concerned with the problem of personalized diversification of search results, with the goal of enhancing the performance of both plain diversification and plain personalization algorithms. In previous work, the problem has mainly been tackled by means of unsupervised learning. To further enhance the performance, we propose a supervised learning strategy. Specifically, we set up a structured learning framework for conducting supervised personalized diversification, in which we add features extracted directly from the tokens of documents and those utilized by unsupervised personalized diversification algorithms, and, importantly, those generated from our proposed user-interest latent Dirichlet topic model. Based on our proposed topic model whether a document can cater to a user's interest can be estimated in our learning strategy. We also define two constraints in our structured learning framework to ensure that search results are both diversified and consistent with a user's interest. We conduct experiments on an open personalized diversification dataset and find that our supervised learning strategy outperforms unsupervised personalized diversification methods as well as other plain personalization and plain diversification methods.

A popular strategy for search result diversification is to first retrieve a set of documents utilizing a standard retrieval method and then rerank the results. We adopt a different perspective on the problem, based on data fusion. Starting from the hypothesis that data fusion can improve performance in terms of diversity metrics, we examine the impact of standard data fusion methods on result diversification. We take the output of a set of rankers, optimized for diversity or not, and find that data fusion can significantly improve state-of-the art diversification methods. We also introduce a new data fusion method, called diversified data fusion, which infers latent topics of a query using topic modeling, without leveraging outside information. Our experiments show that data fusion methods can enhance the performance of diversification and DDF significantly outperforms existing data fusion methods in terms of diversity metrics.

Hierarchical multi-label classification assigns a document to multiple hierarchical classes. In this paper we focus on hierarchical multi-label classification of social text streams. Concept drift, complicated relations among classes, and the limited length of documents in social text streams make this a challenging problem. Our approach includes three core ingredients: short document expansion, time-aware topic tracking, and chunk-based structural learning. We extend each short document in social text streams to a more comprehensive representation via state-of-the-art entity linking and sentence ranking strategies. From documents extended in this manner, we infer dynamic probabilistic distributions over topics by dividing topics into dynamic "global" topics and "local" topics. For the third and final phase we propose a chunk-based structural optimization strategy to classify each document into multiple classes. Extensive experiments conducted on a large real-world dataset show the effectiveness of our proposed method for hierarchical multi-label classification of social text streams.

Automatic image annotation plays a critical role in keyword-based image retrieval systems. Recently, the nearest-neighbor based scheme has been proposed and achieved good performance for image annotation. Given a new image, the scheme is to first find its most similar neighbors from labeled images, and then propagate the keywords associated with the neighbors to it. Many studies focused on designing a suitable distance metric between images so that all labeled images can be ranked by their distance to the given image. However, higher accuracy in distance prediction does not necessarily lead to better ordering of labeled images. In this paper, we propose a ranking-oriented neighbor search mechanism to rank labeled images directly without going through the intermediate step of distance prediction. In particular, a new learning to rank algorithm is developed, which exploits the implicit preference information of labeled images and underlines the accuracy of the top-ranked results. Experiments on two benchmark datasets demonstrate the effectiveness of our approach for image annotation.

We focus on the problem of selecting meaningful tweets given a user's interests; the dynamic nature of user interests, the sheer volume, and the sparseness of individual messages make this an challenging problem. Specifically, we consider the task of time-aware tweets summarization, based on a user's history and collaborative social influences from ``social circles.'' We propose a time-aware user behavior model, the Tweet Propagation Model (TPM), in which we infer dynamic probabilistic distributions over interests and topics. We then explicitly consider novelty, coverage, and diversity to arrive at an iterative optimization algorithm for selecting tweets. Experimental results validate the effectiveness of our personalized time-aware tweets summarization method based on TPM.

Acquiring high-quality (temporal) facts for knowledge bases is a labor-intensive process. Although there has been recent progress in the area of semi-supervised fact extraction, these approaches still have limitations, including a restricted corpus, a fixed set of relations to be extracted or a lack of assessment capabilities. In this paper we introduce PRAVDA-live, a framework that overcomes these limitations and supports the entire pipeline of interactive knowledge harvesting. To this end, our demo exhibits fact extraction from ad-hoc corpus creation, via relation specification, labeling and assessment all the way to ready-to-use RDF exports.

With an increasingly amount of information in web forums, quick comprehension of threads in web forums has become a challenging research problem. To handle this issue, this paper investigates the task of Web Forum Thread Summarization (WFTS), aiming to give a brief statement of each thread that involving multiple dynamic topics. When applied to the task of WFTS, traditional summarization methods are cramped by topic dependencies, topic drifting and text sparseness. Consequently, we explore an unsupervised topic propagation model in this paper, the Post Propagation Model (PPM), to burst through these problems by simultaneously modeling the semantics and the reply relationship existing in each thread. Each post in PPM is considered as a mixture of topics, and a product of Dirichlet distributions in previous posts is employed to model each topic dependencies during the asynchronous discussion. Based on this model, the task of WFTS is accomplished by extracting most significant sentences in a thread. The experimental results on two different forum data sets show that WFTS based on the PPM outperforms several state-of-the-art summarization methods in terms of ROUGE metrics.

The huge amount of knowledge in web forums has motivated great research interests in recent years. However, tracking semantic dependencies in each thread in web forums has posed a challenging problem for researchers. In this paper, we explore an unsupervised topic model to burst through this issue by simultaneously modeling the semantics and the reply relationship in a thread. The proposed model is a dynamic extension of Latent Dirichlet Allocation (LDA) for the structure of web forum threads, where each post is considered as a mixture of topics that vary along the asynchronous conversation. The experimental results on two different forum data sets show encouraging performance of our proposed PPM in ranking the influence of posts.