Root cause analysis (RCA) of network device failures is critical to cloud reliability. While monitoring can identify which device has failed, diagnosing why remains a slow, manual process, increasing the risk of recurring failures and cascading service disruptions. Existing automated methods are inadequate: traditional methods lack precision, while prior machine learning (ML) and large language model (LLM) approaches are often too coarse-grained, require heavy manual configuration, or fail to produce verifiable reasoning essential for operator trust. This paper presents AIDA, the first system to deliver automated, fine-grained RCA of network device failures, deployed at scale in Alibaba Cloud's production network. AIDA's contributions include: (1) fine-tuning an LLM with reinforcement learning to distill expert logic into interpretable reasoning chains; (2) synthesizing these chains into an evolving knowledge graph (KG) to support retrieval-augmented generation (RAG); and (3) employing RAG-driven multi-step inference wherein the LLM is sequentially guided by the KG to construct robust, verifiable reasoning. Deployed for over a year, AIDA has achieved 95.4% precision with interpretable output and reduced the median RCA time from 72.6 hours to 1.6 minutes. Notably, it curtails the 90th-percentile diagnosis latency from 329.9 hours to 19.4 hours.

Root causing and failure localization are critical to maintain reliability in cloud network operations. When an incident is reported, network operators must review massive volumes of monitoring data and identify the root cause (i.e., error device) as fast as possible, making it extremely challenging even for experienced operators. Large language models (LLMs) have shown great potential in text understanding and reasoning. In this paper, we present BiAn, an LLM-based framework designed to assist operators in efficient incident investigation. BiAn processes monitoring data and generates error device rankings with detailed explanations. To date, BiAn has been deployed in our network infrastructure for 10 months and it has successfully assisted operators in identifying error devices more quickly, reducing time to root causing by 20.5% (55.2% for high-risk incidents). Extensive performance evaluations based on 17 months of real cases further demonstrate that BiAn achieves accurate and fast failure localization. It improves accuracy by 9.2% compared to the baseline approach.

The escalating need for live video streaming has emerged as a significant catalyst for the business expansion of today’s content delivery networks (CDN). Selecting the right CDN live streaming architecture is fundamentally important in achieving the objective of enhancing users’ quality of experience (QoE) while reducing bandwidth costs. Regrettably, a limited number of studies have been conducted to systematically measure and compare the current typical solutions at production scale. Consequently, the performance and costs of different streaming architectures remain myths. This paper aims to address the existing research gap by undertaking a large-scale measurement study of three representative CDN live streaming architectures, defined by streaming protocol and overlay topology choices, currently running on Alibaba Cloud’s production video delivery network. By analyzing the results of over 500 million video plays over two months on a large live streaming platform hosted on Alibaba Cloud’s CDN, we reveal the impact of architectural compositions and operational factors on live streaming performance and bandwidth costs. In particular, our study reveals the trade-offs between QoE metrics and bandwidth costs for operational streaming architectures. Drawing upon the insights of this study, we further develop and deploy pragmatic strategies that yield remarkable real-world impact—our design saves over 17% bandwidth costs while maintaining the QoE.

With the widespread adoption of video streaming applications, effective video delivery solutions are crucial for providing seamless user experiences. Recent studies have revealed that multipath transmissions are beneficial to video streaming applications, given their potential of better load balancing and fault tolerance, relative to single path settings. However, the necessity of cross-layer co-design of multipath routing and video frame scheduling is overlooked. This work identifies that preset or path-oblivious frame scheduling used in existing works cannot adapt to network dynamics and fail to enhance the quality of experiences (QoE) in multipath transmissions. Therefore, we propose MPVSched, a novel framework that unifies the design of multipath routing and application-layer frame scheduling, with a particular focus on improving the rebuffer rate for short video delivery. At the network layer, we propose to use network-assisted routing that selects the optimal paths for each video transmission, with per-hop per-frame latency prediction. We implement an end-to-end QUIC-based video streaming system by integrating our routing strategy and application-layer frame scheduler, which effectively improves streaming efficiency and prevents user-side freezes. Our testbed experiments with real-world short video request traces demonstrate that MPVSched can achieve reductions of up to 28.58% in rebuffer ratio, compared to representative baseline methods.

This paper presents CellFusion, a system designed for high-quality, real-time video streaming from vehicles to the cloud. It leverages an innovative blend of multipath QUIC transport and network coding. Surpassing the limitations of individual cellular carriers, CellFusion uses a unique last-mile overlay that integrates multiple cellular networks into a single, unified cloud connection. This integration is made possible through the use of in-vehicle Customer Premises Equipment (CPEs) and edge-cloud proxy servers.

Mobility has become a basic premise of network communications, thereby requiring a native integration into 5G networks. Despite numerous efforts to propose and standardize effective mobility-management models for IP, the result is a complex, poorly flexible set of mechanisms. The natural support for mobility offered by information centric networking (ICN) makes it a good candidate to define a radically new solution relieving limitations of the traditional approaches. If consumer mobility is supported in ICN by design, in virtue of its connectionless pull-based communication model, producer mobility is still an open challenge. In this paper, we look at two prominent ICN architectures, content centric networking (CCN) and named data networking (NDN) and we propose MAP-Me, an anchor-less solution to manage micro-mobility of content producers via a name-based CCN/NDN data plane, with support for latency-sensitive streaming applications. We analyze MAP-Me performance and provide guarantees of correctness, stability, and bounded stretch, which we verify on real ISP topologies. Finally, we set up a comprehensive simulation environment in NDNSim 2.1 for MAP-Me evaluation and comparison against the existing classes of solutions, including a realistic trace-driven car-mobility pattern under a 802.11n radio access. The results are encouraging and highlight the superiority of MAP-Me in terms of user performance and network cost metrics. All the code is available as open-source.