Abstract Value co‐creation as a research topic has been a critical proposition of interest to a wide range of disciplines. In recent years, the field of cultural heritage has also developed a range of information practices to promote different forms of value co‐creation. While the body of literature has begun to accumulate, we still lack a comprehensive understanding of conceptual foundations and how value co‐creation is implemented in cultural heritage information practices. This paper conducted a hermeneutic literature review to understand and conceptualize the core aspects of value co‐creation in various cultural heritage information works. In particular, this paper provides a research mapping of the genres of co‐creation in cultural heritage information practices, the actors, and the roles played by the stakeholders. Further, this review provides an overview of the dominant value co‐creation models in the cultural heritage field. It distills the drivers of value co‐creation and the core value consequences that arise from a process perspective. Finally, this paper puts forward a thematic, theoretical, and methodological agenda for future work based on these findings. The review contributes to the literature by proposing an integrated conceptual framework that summarizes the core elements of value co‐creation in cultural heritage information practices. The framework also serves as a call for action, providing a general understanding of the conceptual foundation for future research.

Abstract Evaluating the quality of online health information (OHI) is a major challenge facing consumers. We designed PageGraph, an interface that displays quality indicators and associated values for a webpage, based on credibility evaluation models, the nudge theory, and existing empirical research concerning professionals' and consumers' evaluation of OHI quality. A qualitative evaluation of the interface with 16 participants revealed that PageGraph rendered the information and presentation nudges as intended. It provided the participants with easier access to quality indicators, encouraged fresh angles to assess information credibility, provided an evaluation framework, and encouraged validation of initial judgments. We then conducted a quantitative evaluation of the interface involving 60 participants using a between‐subject experimental design. The control group used a regular web browser and evaluated the credibility of 12 preselected webpages, whereas the experimental group evaluated the same webpages with the assistance of PageGraph. PageGraph did not significantly influence participants' evaluation results. The results may be attributed to the insufficiency of the saliency and structure of the nudges implemented and the webpage stimuli's lack of sensitivity to the intervention. Future directions for applying nudges to support OHI evaluation were discussed.

The library's information practices on immersive technologies help to enhance the scenario-based user experience. However, there has been limited research on user engagement with immersive technologies in the medical library setting. In this exploratory study, we conducted interviews and on-site observations with 17 medical students who had experience with immersive technologies at the medical library. The affordance lens was used to explore how the relationship between immersive technologies and medical students enables and constrains their information practices. The preliminary results suggest that users’ perceived affordances of immersive technologies are not a solid outcome but a dynamic process. In our case, users’ perceptions of technology affordances can be categorized into perceived entertainment affordances, perceived learning affordances, perceived instrumental affordances, and perceived socializing affordances. We also identified three perceived constraints in medical students’ experiences with immersive technologies in the library setting. The study contributes to the literature on user engagement from an affordance perspective, and yield practical implications for medical training and education by leveraging the immersive technologies in the library context.

COVID-19 has brought a great impact on people's lives around the world. This paper aims to study the influencing factors of people's fear of missing out (FOMO) toward personal ICT use and its further impact on life satisfaction during the pandemic. A sample consisting of 318 participants was obtained by an online survey in China. Partial least squares structural equation modeling (PLS-SEM) was used for data analysis. The results suggested that people's anxiety and boredom brought by the pandemic are positively correlated with their FOMO. People with higher FOMO used personal ICTs more frequently for both social and process purposes. Furthermore, the social use of ICTs promoted people's life satisfaction, while the process use of ICTs had no significant effect on life satisfaction. Several theoretical and practical implications were discussed based on the results.

Evaluating the quality of online health information is one of the most significant challenges that older adults face in using the internet to inform their healthcare. In this exploratory study, we observed four older adults with distinctive backgrounds to evaluate a set of preselected webpages in response to hypothetical tasks and interviewed them based on the recording of their eye- and mouse-movements during their evaluation. Results revealed that older adults consistently relied on a set of limited number of webpage or language indicators to evaluate webpages. They had misconceptions concerning some quality indicators such as references and website types. The results suggest that future interventions to improve older adults' ability to evaluate online health information quality should consider their unique behavioral patterns and preconceptions of internet technologies.

More and more social Q&A platforms are launching a new business model to monetize online knowledge. This monetizing process introduces a more complicated cost and benefit tradeoff to users, especially for askers' concerns. Much of the previous research was conducted in the context of free‐based Q&A platform, which hardly explains the triggers that motivate askers' pay intention. Based on the theories of social exchange and social capital, this study aims to identify and examine the antecedents of askers' pay intention from the perspective of benefit and cost. We empirically test our predictions based on survey data collected from 322 actual askers in a well‐known trilateral payment‐based social Q&A platform in China. The results by partial least squares (PLS) analysis indicate that besides noneconomic benefits including self‐enhancement, social support, and entertainment, financial factors such as cost and benefit have significant influences on the perceived value of using trilateral payment‐based Q&A platforms. More important, we further identify that the effect of financial benefit is moderated by perceived reciprocity belief, and the effect of perceived value is moderated by perceived trust in answerers. Our findings contribute to the previous literature by proposing a theoretical model that explains askers' behavioral intention, and the practical implications for payment‐based Q&A service providers and participants.

Understanding the factors and mechanism that affect the users’ abandon behaviors is necessary for the sustained use of Social Networking Sites (SNSs). This study focuses on a special SNS discontinuance phenomenon—user exodus. Compared to individual discontinuance behavior studied in prior research, the SNS user exodus possesses its own characteristics: a huge magnitude of users abandon a given SNS product in a very short time. Given the fatal blow of exodus to SNS providers, this exploratory research seeks to unravel why and how the SNS user exodus occurs. Specifically, we conducted a mixed‐method research combining laddering interview and network analysis. Drawing on the means‐end chain theory, laddering interviews were first used to collect data from discontinuers of a Chinese SNS, Kaixin001, which has experienced a severe user dropout. Then we identified various factors triggering user exodus by content analysis. Last, network analysis was employed to establish the connections between various attributes, consequences, and values. The results showed that user exodus in SNS is strongly related to three types of value: functional, affective, and social value. More important, we also emphasized the dynamics process of exodus by highlighting the role of lurking. Possible contributions and implications of our findings are discussed.