In the realm of e-commerce search, semantic matching has consistently been a core issue, as it directly affects user experience and company revenue. However, users' queries often fail to effectively retrieve relevant products due to discrepancies between the user's expression habits and product names written by merchants. Even existing large language model (LLM) based query rewriting methods can bridge the semantic gap for most queries, they are still ineffective for long-tail queries with complicated semantic. In this paper, we propose Complicated Semantic Alignment Query Rewrite(CSA-QR) framework, which mitigates the semantic differences in long-tail queries with complicated semantics. CSA-QR comprises three stages: high-quality supervised fine-tuning (SFT) dataset generation, multi-dimensional alignment dataset generation, and binary feedback Proximal Policy Optimization (PPO) for reinforcement alignment. Initially, we utilize general large language models to generate rewrite candidates, followed by manual annotation to discriminate the candidates, then use the retrieval augmentation generation (RAG) based on existing annotations to produce a higher quality SFT dataset. Subsequently, we decouple the feedback data into user semantic consistency and merchant expression consistency dimensions to collect multi-dimensional alignment data. Finally, we introduce a binary feedback method to train the reward model, enabling it to better guide alignment training within our context. We also identify a set of more appropriate reward model evaluation metrics to guide our iterations. Offline experiments demonstrate the effectiveness of this method in improving retrieval performance. Online A/B tests reveal that our method significantly boosts critical metrics such as product click-through rate (CTR), gross merchandise volume (GMV) and number of transaction (#Trans) for long-tail complicated queries. CSA-QR has been deployed on Taobao, one of China's most popular online shopping platforms, since September 2024.

Recommender systems (RSs) often suffer from the feedback loop phenomenon, i.e., RSs are trained on data biased by their recommendations. This leads to the filter bubble effect that reinforces homogeneous content and reduces user satisfaction. To this end, serendipity recommendations, which offer unexpected yet relevant items, are proposed. Recently, large language models (LLMs) have shown potential in serendipity prediction due to their extensive world knowledge and reasoning capabilities. However, they still face challenges in aligning serendipity judgments with human assessments, handling long user behavior sequences, and meeting the latency requirements of industrial RSs. To address these issues, we propose SERAL (Serendipity Recommendations with Aligned Large Language Models), a framework comprising three stages: (1) Cognition Profile Generation to compress user behavior into multi-level profiles; (2) SerenGPT Alignment to align serendipity judgments with human preferences using enriched training data; and (3) Nearline Adaptation to integrate SerenGPT into industrial RSs pipelines efficiently. Online experiments demonstrate that SERAL improves exposure ratio (PVR), clicks, and transactions of serendipitous items by 5.7%, 29.56%, and 27.6%, enhancing user experience without much impact on overall revenue. Now, it has been fully deployed in ''Guess What You Like'' on the Taobao App homepage.

Ranking models play an important role in industrial recommendation systems. However, most ranking models are trained only with the observed items but used to retrieve all items in the entire space, which may suffer from the sample selection bias and the exposure bias. Inspired by the entire space learning framework, we carry out detailed data analyses on large-scale unobserved items and find that they contain quite a few "potentially-positive" samples. In this paper, we propose an "Extract and Transfer" (EAT) framework, utilizing quantities of unobserved items and other domains' data to construct more training data for ranking models. Specifically, we first extract "potentially-positive" samples and negative ones according to their ranking scores from the unobserved data, and then design an Entire Space Transfer Learning (ESTL) model to transfer knowledge between observed and unobserved samples, instead of directly mixing them together to avoid negative transfer. Experiments on production data collected from Taobao validate the proposed method's superiority. Besides, we have deployed EAT on the Taobao recommendation system, obtaining 6.22% IPV (Item Page View) and 3.77% CTR improvement. The code is available at https://github.com/Recommender1/EAT.git1.

E-commerce search engines comprise a retrieval phase and a ranking phase, where the first one returns a candidate product set given user queries. Recently, vision-language pre-training, combining textual information with visual clues, has been popular in the application of retrieval tasks. In this paper, we propose a novel V+L pre-training method to solve the retrieval problem in Taobao Search. We design a visual pre-training task based on contrastive learning, outperforming common regression-based visual pre-training tasks. In addition, we adopt two negative sampling schemes, tailored for the large-scale retrieval task. Besides, we introduce the details of the online deployment of our proposed method in real-world situations. Extensive offline/online experiments demonstrate the superior performance of our method on the retrieval task. Our proposed method is employed as one retrieval channel of Taobao Search and serves hundreds of millions of users in real time.

Short video has witnessed rapid growth in the past few years in e-commerce platforms like Taobao. To ensure the freshness of the content, platforms need to release a large number of new videos every day, making conventional click-through rate (CTR) prediction methods suffer from the item cold-start problem. In this paper, we propose GIFT, an efficient Graph-guIded Feature Transfer system, to fully take advantages of the rich information of warmed-up videos to compensate for the cold-start ones. Specifically, we establish a heterogeneous graph that contains physical and semantic linkages to guide the feature transfer process from warmed-up video to cold-start videos.Specifically, we establish a heterogeneous graph that contains physical and semantic linkages to guide the feature transfer process. The physical linkages consist of the explicit relationships (e.g., produced by the same author, or showcasing the same product etc.), and the semantic linkages measure the proximity of multi-modal representations of two videos. We elaborately design the feature transfer function to make aware of different parts of transferred features (e.g., id representations and historical statistics) from different types of nodes and edges along the metapath on the graph. We conduct extensive experiments on a large real-world dataset, and the results show that our GIFT system outperforms SOTA methods significantly and brings a 6.82% lift on CTR in the homepage of Taobao App.

In e-commerce search engines, query rewriting (QR) is a crucial technique that improves shopping experience by reducing the vocabulary gap between user queries and product catalog. Recent works have mainly adopted the generative paradigm. However, they hardly ensure high-quality generated rewrites and do not consider personalization, which leads to degraded search relevance. In this work, we present Contrastive Learning Enhanced Query Rewriting (CLE-QR), the solution used in Taobao product search. It uses a novel contrastive learning enhanced architecture based on "query retrieval-semantic relevance ranking-online ranking". It finds the rewrites from hundreds of millions of historical queries while considering relevance and personalization. Specifically, we first alleviate the representation degeneration problem during the query retrieval stage by using an unsupervised contrastive loss, and then further propose an interaction-aware matching method to find the beneficial and incremental candidates, thus improving the quality and relevance of candidate queries. We then present a relevance-oriented contrastive pre-training paradigm on the noisy user feedback data to improve semantic ranking performance. Finally, we rank these candidates online with the user profile to model personalization for the retrieval of more relevant products. We evaluate CLE-QR on Taobao Product Search, one of the largest e-commerce platforms in China. Significant metrics gains are observed in online A/B tests. CLE-QR has been deployed to our large-scale commercial retrieval system and serviced hundreds of millions of users since December 2021. We also introduce its online deployment scheme, and share practical lessons and optimization tricks of our lexical match system.

Waterfall Recommender System (RS), a popular form of RS in mobile applications, is a stream of recommended items consisting of successive pages that can be browsed by scrolling. In waterfall RS, when a user finishes browsing a page, the edge (e.g., mobile phones) would send a request to the cloud server to get a new page of recommendations, known as the paging request mechanism. RSs typically put a large number of items into one page to reduce excessive resource consumption from numerous paging requests, which, however, would diminish the RSs' ability to timely renew the recommendations according to users' real-time interest and lead to a poor user experience. Intuitively, inserting additional requests inside pages to update the recommendations with a higher frequency can alleviate the problem. However, previous attempts, including only non-adaptive strategies (e.g., insert requests uniformly), would eventually lead to resource overconsumption. To this end, we envision a new learning task of edge intelligence named Intelligent Request Strategy Design (IRSD). It aims to improve the effectiveness of waterfall RSs by determining the appropriate occasions of request insertion based on users' real-time intention. Moreover, we propose a new paradigm of adaptive request insertion strategy named Uplift-based On-edge Smart Request Framework (AdaRequest). AdaRequest 1) captures the dynamic change of users' intentions by matching their real-time behaviors with their historical interests based on attention-based neural networks. 2) estimates the counterfactual uplift of user purchase brought by an inserted request based on causal inference. 3) determines the final request insertion strategy by maximizing the utility function under online resource constraints. We conduct extensive experiments on both offline dataset and online A/B test to verify the effectiveness of AdaRequest. Remarkably, AdaRequest has been deployed on the Waterfall RS of Taobao and brought over 3% lift on Gross Merchandise Value (GMV).

Modeling user's historical feedback is essential for Click-Through Rate Prediction in personalized search and recommendation. Existing methods usually only model users' positive feedback information such as click sequences which neglects the context information of the feedback. In this paper, we propose a new perspective for context-aware users' behavior modeling by including the whole page-wisely exposed products and the corresponding feedback as contextualized page-wise feedback sequence. The intra-page context information and inter-page interest evolution can be captured to learn more specific user preference. We design a novel neural ranking model RACP(Recurrent Attention over Contextualized Page sequence), which utilizes page-context aware attention to model the intra-page context. A recurrent attention process is used to model the cross-page interest convergence evolution as denoising the interest in the previous pages. Experiments on public and real-world industrial datasets verify our model's effectiveness.

Multi-scenario Learning to Rank is essential for Recommender Systems, Search Engines and Online Advertising in e-commerce portals where the ranking models are usually applied in many scenarios. However, existing works mainly focus on learning the ranking model for a single scenario, and pay less attention to learning ranking models for multiple scenarios. We identify two practical challenges in industrial multi-scenario ranking systems: (1) The Feedback Loop problem that the model is always trained on the items chosen by the ranker itself. (2) Insufficient training data for small and new scenarios. To address the above issues, we present ZEUS, a novel framework that learns a Zoo of ranking modEls for mUltiple Scenarios based on pre-training on users' spontaneous behaviors (e.g. queries which are directly searched in the search box and not recommended by the ranking system). ZEUS decomposes the training process into two stages: self-supervised learning based pre-training and fine-tuning. Firstly, ZEUS performs self-supervised learning on users' spontaneous behaviors and generates a pre-trained model. Secondly, ZEUS fine-tunes the pre-trained model on users' implicit feedback in multiple scenarios. Extensive experiments on Alibaba's production dataset demonstrate the effectiveness of ZEUS, which significantly outperforms state-of-the-art methods. ZEUS averagely achieves 6.0%, 9.7%, 11.7% improvement in CTR, CVR and GMV respectively than state-of-the-art method.

Click-through rate (CTR) prediction is a critical task for many industrial systems, such as display advertising and recommender systems. Recently, modeling user behavior sequences attracts much attention and shows great improvements in the CTR field. Existing works mainly exploit attention mechanism based on embedding product when considering relations between user behaviors and target item. However, this methodology lacks of concrete semantics and overlooks the underlying reasons driving a user to click on a target item. In this paper, we propose a new framework named Multiplex Target-Behavior Relation enhanced Network (MTBRN) to leverage multiplex relations between user behaviors and target item to enhance CTR prediction. Multiplex relations consist of meaningful semantics, which can bring a better understanding on users' interests from different perspectives. To explore and model multiplex relations, we propose to incorporate various graphs (e.g., knowledge graph and item-item similarity graph) to construct multiple relational paths between user behaviors and target item. Then Bi-LSTM is applied to encode each path in the path extractor layer. A path fusion network and a path activation network are devised to adaptively aggregate and finally learn the representation of all paths for CTR prediction. Extensive offline and online experiments clearly verify the effectiveness of our framework.

Recommender system (RS) has become a crucial module in most web-scale applications. Recently, most RSs are in the waterfall form based on the cloud-to-edge framework, where recommended results are transmitted to edge (e.g., user mobile) by computing in advance in the cloud server. Despite effectiveness, network bandwidth and latency between cloud server and edge may cause the delay for system feedback and user perception. Hence, real-time computing on edge could help capture user preferences more preciously and thus make more satisfactory recommendations. Our work, to our best knowledge, is the first attempt to design and implement the novel Recommender System on Edge (EdgeRec), which achieves Real-time User Perception and Real-time System Feedback. Moreover, we propose Heterogeneous User Behavior Sequence Modeling and Context-aware Reranking with Behavior Attention Networks to capture user's diverse interests and adjust recommendation results accordingly. Experimental results on both the offline evaluation and online performance in Taobao home-page feeds demonstrate the effectiveness of EdgeRec.

Recommender system (RS) devotes to predicting user preference to a given item and has been widely deployed in most web-scale applications. Recently, knowledge graph (KG) attracts much attention in RS due to its abundant connective information. Existing methods either explore independent meta-paths for user-item pairs over KG, or employ graph neural network (GNN) on whole KG to produce representations for users and items separately. Despite effectiveness, the former type of methods fails to fully capture structural information implied in KG, while the latter ignores the mutual effect between target user and item during the embedding propagation. In this work, we propose a new framework named Adaptive Target-Behavior Relational Graph network (ATBRG for short) to effectively capture structural relations of target user-item pairs over KG. Specifically, to associate the given target item with user behaviors over KG, we propose the graph connect and graph prune techniques to construct adaptive target-behavior relational graph. To fully distill structural information from the sub-graph connected by rich relations in an end-to-end fashion, we elaborate on the model design of ATBRG, equipped with relation-aware extractor layer and representation activation layer. We perform extensive experiments on both industrial and benchmark datasets. Empirical results show that ATBRG consistently and significantly outperforms state-of-the-art methods. Moreover, ATBRG has also achieved a performance improvement of 5.1% on CTR metric after successful deployment in one popular recommendation scenario of Taobao APP.

Recently, interactive recommender systems are becoming increasingly popular. The insight is that, with the interaction between users and the system, (1) users can actively intervene the recommendation results rather than passively receive them, and (2) the system learns more about users so as to provide better recommendation.

This paper targets to a novel but practical recommendation problem named exact-K recommendation. It is different from traditional top-K recommendation, as it focuses more on (constrained) combinatorial optimization which will optimize to recommend a whole set of K items called card, rather than ranking optimization which assumes that "better" items should be put into top positions. Thus we take the first step to give a formal problem definition, and innovatively reduce it to Maximum Clique Optimization based on graph. To tackle this specific combinatorial optimization problem which is NP-hard, we propose Graph Attention Networks (GAttN) with a Multi-head Self-attention encoder and a decoder with attention mechanism. It can end-to-end learn the joint distribution of the K items and generate an optimal card rather than rank individual items by prediction scores. Then we propose Reinforcement Learning from Demonstrations (RLfD) which combines the advantages in behavior cloning and reinforcement learning, making it sufficient-and-efficient to train the model. Extensive experiments on three datasets demonstrate the effectiveness of our proposed GAttN with RLfD method, it outperforms several strong baselines with a relative improvement of 7.7% and 4.7% on average in Precision and Hit Ratio respectively, and achieves state-of-the-art (SOTA) performance for the exact-K recommendation problem.