Jiyeon Kim, Hyunji Lee, Dylan Zhou, Sue Hyun Park, Seunghyun Yoon, Trung Bui, Franck Dernoncourt, Sungmin Cha, Minjoon Seo. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2026.

Yu Xia, Subhojyoti Mukherjee, Zhouhang Xie, Junda Wu, Xintong Li, Ryan Aponte, Hanjia Lyu, Joe Barrow, Hongjie Chen, Franck Dernoncourt, Branislav Kveton, Tong Yu, Ruiyi Zhang, Jiuxiang Gu, Nesreen K. Ahmed, Yu Wang, Xiang Chen, Hanieh Deilamsalehy, Sungchul Kim, Zhengmian Hu, Yue Zhao, Nedim Lipka, Seunghyun Yoon, Ting-Hao Kenneth Huang, Zichao Wang, Puneet Mathur, Soumyabrata Pal, Koyel Mukherjee, Zhehao Zhang, Namyong Park, Thien Huu Nguyen, Jiebo Luo, Ryan A. Rossi, Julian McAuley. Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2025.

Various studies have attempted to remove sensitive or private knowledge from a language model to prevent its unauthorized exposure.However, prior studies have overlooked the inherent complexity and interconnectedness of knowledge, which requires careful examination.To resolve this problem, we first define a new concept called superficial unlearning, which refers to the phenomenon where an unlearning method either fails to erase the interconnected knowledge it should remove or unintentionally erases irrelevant knowledge.Based on the definition, we introduce a novel benchmark, FAITHUN, to analyze and evaluate the faithfulness of unlearning in real-world knowledge QA settings.Furthermore, we propose a novel unlearning method, KLUE, which updates only knowledge-related neurons to achieve faithful unlearning.KLUE leverages a regularized explainability method to localize contextual knowledge neurons, updating only these neurons using carefully selected unforgotten samples.Experimental results demonstrate that existing unlearning methods fail to ensure faithful unlearning, while our method shows significant effectiveness in real-world QA unlearning.

Multimodal large language models (MLLMs) excel at generating highly detailed captions but often produce hallucinations. Our analysis reveals that existing hallucination detection methods struggle with detailed captions. We attribute this to the increasing reliance of MLLMs on their generated text, rather than the input image, as the sequence length grows. To address this issue, we propose a multiagent approach that leverages LLM-MLLM collaboration to correct given captions. Additionally, we introduce an evaluation framework and a benchmark dataset to facilitate the systematic analysis of detailed captions. Our experiments demonstrate that the proposed evaluation method aligns better with human judgments of factuality than existing metrics. Moreover, we show that current approaches for enhancing MLLM factuality often fail in hyper-detailed image captioning tasks. In contrast, our approach significantly enhances the factual accuracy of captions, even improving those generated by GPT-4V. Finally, we highlight a limitation of VQA-centric benchmarking by demonstrating that an MLLM’s performance on VQA benchmarks may not correlate with its ability to generate detailed image captions.

Recent large language models (LLMs) support long contexts ranging from 128K to 1M tokens. A popular method for evaluating these capabilities is the needle-in-a-haystack (NIAH) test, which involves retrieving a "needle" (relevant information) from a "haystack" (long irrelevant context). Extensions of this approach include increasing distractors, fact chaining, and in-context reasoning. However, in these benchmarks, models can exploit existing literal matches between the needle and haystack to simplify the task. To address this, we introduce NoLiMa, a benchmark extending NIAH with a carefully designed needle set, where questions and needles have minimal lexical overlap, requiring models to infer latent associations to locate the needle within the haystack. We evaluate 13 popular LLMs that claim to support contexts of at least 128K tokens. While they perform well in short contexts ($<$1K), performance degrades significantly as context length increases. At 32K, for instance, 11 models drop below 50% of their strong short-length baselines. Even GPT-4o, one of the top-performing exceptions, experiences a reduction from an almost-perfect baseline of 99.3% to 69.7%. Our analysis suggests these declines stem from the increased difficulty the attention mechanism faces in longer contexts when literal matches are absent, making it harder to retrieve relevant information. Even models enhanced with reasoning capabilities or CoT prompting struggle to maintain performance in long contexts. We publicly release the dataset and evaluation code at https://github.com/adobe-research/NoLiMa.

Hyunji Lee, Franck Dernoncourt, Trung Bui, Seunghyun Yoon. Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers). 2025.

Offline reinforcement learning (RL) is a variant of RL where the policy is learned from a previously collected dataset of trajectories and rewards. In our work, we propose a practical approach to offline RL with large language models (LLMs). We recast the problem as reward-weighted fine-tuning, which can be solved using similar techniques to supervised fine-tuning (SFT). To showcase the value of our approach, we apply it to learning short-horizon question-answering policies of a fixed length, where the agent reasons about potential answers or asks clarifying questions. Our work stands in a stark contrast to state-of-the-art methods in this domain, based on SFT and direct preference optimization, which have additional hyper-parameters and do not directly optimize for rewards. We compare to them empirically, and report major gains in both optimized rewards and language quality.

With the explosion of multimedia content, video moment retrieval (VMR), which aims to detect a video moment that matches a given text query from a video, has been studied intensively as a critical problem. However, the existing VMR framework evaluates video moment retrieval performance, assuming that a video is given, which may not reveal whether the models exhibit overconfidence in the falsely given video. In this paper, we propose the MVMR (Massive Videos Moment Retrieval for Faithfulness Evaluation) task that aims to retrieve video moments within a massive video set, including multiple distractors, to evaluate the faithfulness of VMR models. For this task, we suggest an automated massive video pool construction framework to categorize negative (distractors) and positive (false-negative) video sets using textual and visual semantic distance verification methods. We extend existing VMR datasets using these methods and newly construct three practical MVMR datasets. To solve the task, we further propose a strong informative sample-weighted learning method, CroCs, which employs two contrastive learning mechanisms: (1) weakly-supervised potential negative learning and (2) cross-directional hard-negative learning. Experimental results on the MVMR datasets reveal that existing VMR models are easily distracted by the misinformation (distractors), whereas our model shows significantly robust performance, demonstrating that CroCs is essential to distinguishing positive moments against distractors.

Long-form video content constitutes a significant portion of internet traffic, making automated video summarization an essential research problem. However, existing video summarization datasets are notably limited in their size, constraining the effectiveness of state-of-the-art methods for generalization. Our work aims to overcome this limitation by capitalizing on the abundance of long-form videos with dense speech-to-video alignment and the remarkable capabilities of recent large language models (LLMs) in summarizing long text. We introduce an automated and scalable pipeline for generating a large-scale video summarization dataset using LLMs as Oracle summarizers. By leveraging the generated dataset, we analyze the limitations of existing approaches and propose a new video summarization model that effectively addresses them. To facilitate further research in the field, our work also presents a new benchmark dataset that contains 1200 long videos each with high-quality summaries annotated by professionals. Extensive experiments clearly indicate that our proposed approach sets a new state-of-the-art in video summarization across several benchmarks.

Extractive summarization plays a pivotal role in natural language processing due to its widerange applications in summarizing diverse content efficiently, while also being faithful to the original content.Despite significant advancement achieved in extractive summarization by Large Language Models (LLMs), these summaries frequently exhibit incoherence.An important aspect of the coherent summary is its readability for intended users.Although there have been many datasets and benchmarks proposed for creating coherent extractive summaries, none of them currently incorporate user intent to improve coherence in extractive summarization.Motivated by this, we propose a systematically created human-annotated dataset consisting of coherent summaries for five publicly available datasets and natural language user feedback, offering valuable insights into how to improve coherence in extractive summaries.We utilize this dataset for aligning LLMs through supervised fine-tuning with natural language human feedback to enhance the coherence of their generated summaries.Preliminary experiments with Falcon-40B and Llama-2-13B show significant performance improvements (∼ 10% Rouge-L) in terms of producing coherent summaries.We further utilize human feedback to benchmark results over instruction-tuned models such as FLAN-T5 which resulted in several interesting findings 1 .

Through the advent of pre-trained language models, there have been notable advancements in abstractive summarization systems.Simultaneously, a considerable number of novel methods for evaluating factual consistency in abstractive summarization systems has been developed.But these evaluation approaches incorporate substantial limitations, especially on refinement and interpretability.In this work, we propose highly effective and interpretable factual inconsistency detection method FIZZ (Factual Inconsistency Detection by Zoom-in Summary and Zoom-out Document) for abstractive summarization systems that is based on fine-grained atomic facts decomposition.Moreover, we align atomic facts decomposed from the summary with the source document through adaptive granularity expansion.These atomic facts represent a more fine-grained unit of information, facilitating detailed understanding and interpretability of the summary's factual inconsistency.Experimental results demonstrate that our proposed factual consistency checking system significantly outperforms existing systems.We release the code at https://github.com/plm3332/FIZZ.

Multilingual semantic retrieval involves retrieving semantically relevant content to a query irrespective of the language. Compared to monolingual and bilingual semantic retrieval, multilingual semantic retrieval requires a stronger alignment approach to pull the contents to be retrieved close to the representation of their corresponding queries, no matter their language combinations. Traditionally, this is achieved through more supervision in the form of multilingual parallel resources, which are expensive to obtain, especially for low-resource languages. In this work, on top of an optimization-based Model-Agnostic Meta-Learner (MAML), we propose a data-efficient meta-distillation approach: MAML-Align,1 specifically for low-resource multilingual semantic retrieval. Our approach simulates a gradual feedback loop from monolingual to bilingual and from bilingual to multilingual semantic retrieval. We systematically compare multilingual meta-distillation learning to different baselines and conduct ablation studies on the role of different sampling approaches in the meta-task construction. We show that MAML-Align's gradual feedback loop boosts the generalization to different languages, including zero-shot ones, better than naive fine-tuning and vanilla MAML.

Most weakly supervised named entity recognition (NER) models rely on domain-specific dictionaries provided by experts.This approach is infeasible in many domains where dictionaries do not exist.While a phrase retrieval model was used to construct pseudo-dictionaries with entities retrieved from Wikipedia automatically in a recent study, these dictionaries often have limited coverage because the retriever is likely to retrieve popular entities rather than rare ones.In this study, we present a novel framework, HighGEN, that generates NER datasets with high-coverage pseudo-dictionaries.Specifically, we create entity-rich dictionaries with a novel search method, called phrase embedding search, which encourages the retriever to search a space densely populated with various entities.In addition, we use a new verification process based on the embedding distance between candidate entity mentions and entity types to reduce the false-positive noise in weak labels generated by high-coverage dictionaries.We demonstrate that HighGEN outperforms the previous best model by an average F1 score of 4.7 across five NER benchmark datasets.

Archiki Prasad, Trung Bui, Seunghyun Yoon, Hanieh Deilamsalehy, Franck Dernoncourt, Mohit Bansal. Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2023.

Aspect-based meeting transcript summarization aims to produce multiple summaries, each focusing on one aspect of content in a meeting transcript. It is challenging as sentences related to different aspects can mingle together, and those relevant to a specific aspect can be scattered throughout the long transcript of a meeting. The traditional summarization methods produce one summary mixing information of all aspects, which cannot deal with the above challenges of aspect-based meeting transcript summarization. In this paper, we propose a two-stage method for aspect-based meeting transcript summarization. To select the input content related to specific aspects, we train a sentence classifier on a dataset constructed from the AMI corpus with pseudo-labeling. Then we merge the sentences selected for a specific aspect as the input for the summarizer to produce the aspect-based summary. Experimental results on the AMI corpus outperform many strong baselines, which verifies the effectiveness of our proposed method.

While contextualized word embeddings have been a de-facto standard, learning contextualized phrase embeddings is less explored and being hindered by the lack of a human-annotated benchmark that tests machine understanding of phrase semantics given a context sentence or paragraph (instead of phrases alone).To fill this gap, we propose PiC-a dataset of ∼28K of noun phrases accompanied by their contextual Wikipedia pages and a suite of three tasks for training and evaluating phrase embeddings.Training on PiC improves ranking-models' accuracy and remarkably pushes span-selection (SS) models (i.e., predicting the start and end index of the target phrase) near human-accuracy, which is 95% Exact Match (EM) on semantic search given a query phrase and a passage.Interestingly, we find evidence that such impressive performance is because the SS models learn to better capture the common meaning of a phrase regardless of its actual context.SotA models perform poorly in distinguishing two senses of the same phrase in two contexts (∼60% EM) and in estimating the similarity between two different phrases in the same context (∼70% EM).PR-pass PR-page PSD SQuAD 1.1 HotpotQA All instances 28,147 28,098 4,858 98,169 105,257 Unique queries/questions 27,055 27,016 4,812 97,888 105,249 Unique answers 13,458 13,423 2,314 72,469 57,259

Tutorial videos play an increasingly important role in professional development and self-directed education. For users to realise the full benefits of this medium, tutorial videos must be efficiently searchable. In this work, we focus on the task of moment detection, in which the goal is to localise the temporal window where a given event occurs within a given tutorial video. Prior work on moment detection has focused primarily on short videos (typically on videos shorter than three minutes). However, many tutorial videos are substantially longer (stretching to hours in duration), presenting significant challenges for existing moment detection approaches.To study this problem, we propose the first dataset of untrimmed, long-form tutorial videos for the task of Moment Detection called the Behance Moment Detection (BMD) dataset. BMD videos have an average duration of over one hour and are characterised by slowly evolving visual content and wide-ranging dialogue. To meet the unique challenges of this dataset, we propose a new framework, LongMoment-Detr, and demonstrate that it outperforms strong baselines. Additionally, we introduce a variation of the dataset that contains YouTube Chapter annotations and show that the features obtained by our framework can be successfully used to boost the performance on the task of chapter detection. Code and data can be found at https://github.com/ioanacroi/longmoment-detr.

Demand for image editing has been increasing as users' desire for expression is also increasing. However, for most users, image editing tools are not easy to use since the tools require certain expertise in photo effects and have complex interfaces. Hence, users might need someone to help edit their images, but having a personal dedicated human assistant for every user is impossible to scale. For that reason, an automated assistant system for image editing is desirable. Additionally, users want more image sources for diverse image editing works, and integrating an image search functionality into the editing tool is a potential remedy for this demand. Thus, we propose a dataset of an automated Conversational Agent for Image Search and Editing (CAISE). To our knowledge, this is the first dataset that provides conversational image search and editing annotations, where the agent holds a grounded conversation with users and helps them to search and edit images according to their requests. To build such a system, we first collect image search and editing conversations between pairs of annotators. The assistant-annotators are equipped with a customized image search and editing tool to address the requests from the user-annotators. The functions that the assistant-annotators conduct with the tool are recorded as executable commands, allowing the trained system to be useful for real-world application execution. We also introduce a generator-extractor baseline model for this task, which can adaptively select the source of the next token (i.e., from the vocabulary or from textual/visual contexts) for the executable command. This serves as a strong starting point while still leaving a large human-machine performance gap for useful future work. Data and code are available: https://github.com/hyounghk/CAISE.

Current medical question answering systems have difficulty processing long, detailed and informally worded questions submitted by patients, called Consumer Health Questions (CHQs). To address this issue, we introduce a medical question understanding and answering system with knowledge grounding and semantic self-supervision. Our system is a pipeline that first summarizes a long, medical, user-written question, using a supervised summarization loss. Then, our system performs a two-step retrieval to return answers. The system first matches the summarized user question with an FAQ from a trusted medical knowledge base, and then retrieves a fixed number of relevant sentences from the corresponding answer document. In the absence of labels for question matching or answer relevance, we design 3 novel, self-supervised and semantically-guided losses. We evaluate our model against two strong retrieval-based question answering baselines. Evaluators ask their own questions and rate the answers retrieved by our baselines and own system according to their relevance. They find that our system retrieves more relevant answers, while achieving speeds 20 times faster. Our self-supervised losses also help the summarizer achieve higher scores in ROUGE, as well as in human evaluation metrics.

The prevalent use of offensive content in social media has become an important reason for concern for online platforms (customer service chat-boxes, social media platforms, etc). Classifying offensive and hate-speech content in online settings is an essential task in many applications that needs to be addressed accordingly. However, online text from online platforms can contain code-switching, a combination of more than one language. The non-availability of labeled code-switched data for low-resourced code-switching combinations adds difficulty to this problem. To overcome this, we release a real-world dataset containing around 10k samples for testing for three language combinations en-fr, en-es, and en-de, and a synthetic code-switched textual dataset containing ~30k samples for training In this paper, we describe the process for gathering the human-generated data and our algorithm for creating synthetic code-switched offensive content data. We also introduce the results of a keyword classification baseline and a multi-lingual transformer-based classification model.

Domain-specific documents cover terminologies and specialized knowledge. This has been the main challenge of domain-specific document retrieval systems. Previous approaches propose domain-adaptation and transfer learning methods to alleviate this problem. However, these approaches still follow the same document representation method in previous approaches; a document is embedded into a single vector. In this study, we propose VKGDR. VKGDR represents a given corpus into a graph of entities and their relations (known as a virtual knowledge graph) and computes the relevance between queries and documents based on the graph representation. We conduct three experiments 1) domain-specific document retrieval, 2) comparison of our virtual knowledge graph construction method with previous approaches, and 3) ablation study on each component of our virtual knowledge graph. From the results, we see that unsupervised VKGDR outperforms baselines in a zero-shot setting and even outperforms fully-supervised bi-encoder. We also verify that our virtual knowledge graph construction method results in better retrieval performance than previous approaches.

Acronym extraction is the task of identifying acronyms and their expanded forms in texts that is necessary for various NLP applications. Despite major progress for this task in recent years, one limitation of existing AE research is that they are limited to the English language and certain domains (i.e., scientific and biomedical). Challenges of AE in other languages and domains are mainly unexplored. As such, lacking annotated datasets in multiple languages and domains has been a major issue to prevent research in this direction. To address this limitation, we propose a new dataset for multilingual and multi-domain AE. Specifically, 27,200 sentences in 6 different languages and 2 new domains, i.e., legal and scientific, are manually annotated for AE. Our experiments on the dataset show that AE in different languages and learning settings has unique challenges, emphasizing the necessity of further research on multilingual and multi-domain AE.

Keyphrase Prediction (KP) is an established NLP task, aiming to yield representative phrases to summarize the main content of a given document. Despite major progress in recent years, existing works on KP have mainly focused on formal texts such as scientific papers or weblogs. The challenges of KP in informal-text domains are not yet fully studied. To this end, this work studies new challenges of KP in transcripts of videos, an understudied domain for KP that involves informal texts and non-cohesive presentation styles. A bottleneck for KP research in this domain involves the lack of high-quality and large-scale annotated data that hinders the development of advanced KP models. To address this issue, we introduce a large-scale manually-annotated KP dataset in the domain of live-stream video transcripts obtained by automatic speech recognition tools. Concretely, transcripts of 500+ hours of videos streamed on the behance.net platform are manually labeled with important keyphrases. Our analysis of the dataset reveals the challenging nature of KP in transcripts. Moreover, for the first time in KP, we demonstrate the idea of improving KP for long documents (i.e., transcripts) by feeding models with paragraph-level keyphrases, i.e., hierarchical extraction. To foster future research, we will publicly release the dataset and code.

Recent named entity recognition (NER) models often rely on human-annotated datasets, requiring the significant engagement of professional knowledge on the target domain and entities.This research introduces an ask-to-generate approach that automatically generates NER datasets by asking questions in simple natural language to an open-domain question answering system (e.g., "Which disease?").Despite using fewer in-domain resources, our models, solely trained on the generated datasets, largely outperform strong low-resource models by an average F1 score of 19.4 for six popular NER benchmarks.Furthermore, our models provide competitive performance with rich-resource models that additionally leverage in-domain dictionaries provided by domain experts.In few-shot NER, we outperform the previous best model by an F1 score of 5.2 on three benchmarks and achieve new state-of-the-art performance.The code and datasets are available at https://github.com/dmis-lab/GeNER.

Khalil Mrini, Franck Dernoncourt, Seunghyun Yoon, Trung Bui, Walter Chang, Emilia Farcas, Ndapa Nakashole. Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers). 2021.

Jianguo Zhang, Trung Bui, Seunghyun Yoon, Xiang Chen, Zhiwei Liu, Congying Xia, Quan Hung Tran, Walter Chang, Philip Yu. Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing. 2021.

Hwanhee Lee, Seunghyun Yoon, Franck Dernoncourt, Doo Soon Kim, Trung Bui, Joongbo Shin, Kyomin Jung. Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies. 2021.

Even though BERT has achieved successful performance improvements in various supervised learning tasks, BERT is still limited by repetitive inferences on unsupervised tasks for the computation of contextual language representations.To resolve this limitation, we propose a novel deep bidirectional language model called a Transformer-based Text Autoencoder (T-TA).The T-TA computes contextual language representations without repetition and displays the benefits of a deep bidirectional architecture, such as that of BERT.In computation time experiments in a CPU environment, the proposed T-TA performs over six times faster than the BERT-like model on a reranking task and twelve times faster on a semantic similarity task.Furthermore, the T-TA shows competitive or even better accuracies than those of BERT on the above tasks.Code is available at https://github.com/joongbo/tta.

In this work, we explore the impact of visual modality in addition to speech and text for improving the accuracy of the emotion detection system. The traditional approaches tackle this task by independently fusing the knowledge from the various modalities for performing emotion classification. In contrast to these approaches, we tackle the problem by introducing an attention mechanism to combine the information. In this regard, we first apply a neural network to obtain hidden representations of the modalities. Then, the attention mechanism is defined to select and aggregate important parts of the video data by conditioning on the audio and text data. Furthermore, the attention mechanism is again applied to attend the essential parts of speech and textual data by considering other modalities. Experiments are performed on the standard IEMOCAP dataset using all three modalities (audio, text, and video). The achieved results show a significant improvement of 3.65% in terms of weighted accuracy compared to the baseline system.

In this paper, we propose a novel speech emotion recognition model called Cross Attention Network (CAN) that uses aligned audio and text signals as inputs. It is inspired by the fact that humans recognize speech as a combination of simultaneously produced acoustic and textual signals. First, our method segments the audio and the underlying text signals into equal number of steps in an aligned way so that the same time steps of the sequential signals cover the same time span in the signals. Together with this technique, we apply the cross attention to aggregate the sequential information from the aligned signals. In the cross attention, each modality is aggregated independently by applying the global attention mechanism onto each modality. Then, the attention weights of each modality are applied directly to the other modality in a crossed way, so that the CAN gathers the audio and text information from the same time steps based on each modality. In the experiments conducted on the standard IEMOCAP dataset, our model outperforms the state-of-the-art systems by 2.66% and 3.18% relatively in terms of the weighted and unweighted accuracy.

In this study, we propose a novel graph neural network called propagate-selector (PS), which propagates information over sentences to understand information that cannot be inferred when considering sentences in isolation. First, we design a graph structure in which each node represents an individual sentence, and some pairs of nodes are selectively connected based on the text structure. Then, we develop an iterative attentive aggregation and a skip-combine method in which a node interacts with its neighborhood nodes to accumulate the necessary information. To evaluate the performance of the proposed approaches, we conduct experiments with the standard HotpotQA dataset. The empirical results demonstrate the superiority of our proposed approach, which obtains the best performances, compared to the widely used answer-selection models that do not consider the intersentential relationship.

Some news headlines mislead readers with overrated or false information, and identifying them in advance will better assist readers in choosing proper news stories to consume. This research introduces million-scale pairs of news headline and body text dataset with incongruity label, which can uniquely be utilized for detecting news stories with misleading headlines. On this dataset, we develop two neural networks with hierarchical architectures that model a complex textual representation of news articles and measure the incongruity between the headline and the body text. We also present a data augmentation method that dramatically reduces the text input size a model handles by independently investigating each paragraph of news stories, which further boosts the performance. Our experiments and qualitative evaluations demonstrate that the proposed methods outperform existing approaches and efficiently detect news stories with misleading headlines in the real world.

In this paper, we propose a novel method for a sentence-level answer-selection task that is a fundamental problem in natural language processing. First, we explore the effect of additional information by adopting a pretrained language model to compute the vector representation of the input text and by applying transfer learning from a large-scale corpus. Second, we enhance the compare-aggregate model by proposing a novel latent clustering method to compute additional information within the target corpus and by changing the objective function from listwise to pointwise. To evaluate the performance of the proposed approaches, experiments are performed with the WikiQA and TREC-QA datasets. The empirical results demonstrate the superiority of our proposed approach, which achieve state-of-the-art performance for both datasets.

In this paper, we are interested in exploiting textual and acoustic data of an utterance for the speech emotion classification task. The baseline approach models the information from audio and text independently using two deep neural networks (DNNs). The outputs from both the DNNs are then fused for classification. As opposed to using knowledge from both the modalities separately, we propose a framework to exploit acoustic information in tandem with lexical data. The proposed framework uses two bi-directional long short-term memory (BLSTM) for obtaining hidden representations of the utterance. Furthermore, we propose an attention mechanism, referred to as the multi-hop, which is trained to automatically infer the correlation between the modalities. The multi-hop attention first computes the relevant segments of the textual data corresponding to the audio signal. The relevant textual data is then applied to attend parts of the audio signal. To evaluate the performance of the proposed system, experiments are performed in the IEMOCAP dataset. Experimental results show that the proposed technique outperforms the state-of-the-art system by 6.5% relative improvement in terms of weighted accuracy.

Seunghyun Yoon, Joongbo Shin, Kyomin Jung. Proceedings of the 2018 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long Papers). 2018.

Speech emotion recognition is a challenging task, and extensive reliance has been placed on models that use audio features in building well-performing classifiers. In this paper, we propose a novel deep dual recurrent encoder model that utilizes text data and audio signals simultaneously to obtain a better understanding of speech data. As emotional dialogue is composed of sound and spoken content, our model encodes the information from audio and text sequences using dual recurrent neural networks (RNNs) and then combines the information from these sources to predict the emotion class. This architecture analyzes speech data from the signal level to the language level, and it thus utilizes the information within the data more comprehensively than models that focus on audio features. Extensive experiments are conducted to investigate the efficacy and properties of the proposed model. Our proposed model outperforms previous state-of-the-art methods in assigning data to one of four emotion categories (i.e., angry, happy, sad and neutral) when the model is applied to the IEMOCAP dataset, as reflected by accuracies ranging from 68.8% to 71.8%.

This study investigates factors that may determine satisfaction in customer service operations. We utilized more than 170,000 online chat sessions between customers and agents to identify characteristics of chat sessions that incurred dissatisfying experience. Quantitative data analysis suggests that sentiments or moods conveyed in online conversation are the most predictive factor of perceived satisfaction. Conversely, other session related meta data (such as that length, time of day, and response time) has a weaker correlation with user satisfaction. Knowing in advance what can predict satisfaction allows customer service staffs to identify potential weaknesses and improve the quality of service for better customer experience.