Zhiyuan Peng, Xin Yin, Pu Zhao, Fangkai Yang, Lu Wang, Ran Jia, Xu Chen, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2026.

ChenZhuo Zhao, Xinda Wang, Pu Zhao, Yue Huang, Junting Lu, Ziqian Liu, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2026.

Huawen Feng, Pu Zhao, Qingfeng Sun, Can Xu, Fangkai Yang, Lu Wang, Qianli Ma, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang, Qi Zhang. Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2025.

Kaikai An, Fangkai Yang, Liqun Li, Junting Lu, Sitao Cheng, Shuzheng Si, Lu Wang, Pu Zhao, Lele Cao, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang, Baobao Chang. Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing. 2025.

Minghua He, Yue Chen, Fangkai Yang, Pu Zhao, Wenjie Yin, Yu Kang, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang. Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing. 2025.

Yichen Ouyang, Lu Wang, Fangkai Yang, Pu Zhao, Chenghua Huang, Jianfeng Liu, Bochen Pang, Yaming Yang, Yuefeng Zhan, Hao Sun, Qingwei Lin, Saravan Rajmohan, Weiwei Deng, Dongmei Zhang, Feng Sun. Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing. 2025.

Reinforcement Learning from Human Feedback (RLHF) is a crucial technique for aligning language models with human preferences and is a key factor in the success of modern conversational models like GPT-4, ChatGPT, and Llama 2. A significant challenge in employing RLHF lies in training a reliable RM, which relies on high-quality labels. Typically, these labels are provided by human experts or a stronger AI, both of which can be costly and introduce bias that may affect the language model's responses. As models improve, human input may become less effective in enhancing their performance. This paper explores the potential of using the RM itself to generate additional training data for a more robust RM. Our experiments demonstrate that reinforcement learning from self-feedback outperforms baseline approaches. We conducted extensive experiments with our approach on multiple datasets, such as HH-RLHF and UltraFeedback, and models including Mistral and Llama 3, comparing it against various baselines. Our results indicate that, even with a limited amount of human-labeled data, learning from self-feedback can robustly enhance the performance of the RM, thereby improving the capabilities of large language models.

Large language models (LLMs), such as GPT-4, have shown remarkable performance in natural language processing (NLP) tasks, including challenging mathematical reasoning. However, most existing open-source models are only pre-trained on large-scale internet data and without math-related optimization. In this paper, we present WizardMath, which enhances the mathematical reasoning abilities of LLMs, by applying our proposed Reinforcement Learning from Evol-Instruct Feedback (RLEIF) method to the domain of math. Through extensive experiments on two mathematical reasoning benchmarks, namely GSM8k and MATH, we reveal the extraordinary capabilities of our model. Remarkably, WizardMath-Mistral 7B surpasses all other open-source LLMs by a substantial margin. Furthermore, WizardMath 70B even outperforms ChatGPT-3.5, Claude Instant, Gemini Pro and Mistral Medium. Additionally, our preliminary exploration highlights the pivotal role of instruction evolution and process supervision in achieving exceptional math performance.

User profiling is pivotal for recommendation systems, as it transforms raw user interaction data into concise and structured representations that drive personalized recommendations. While traditional embedding-based profiles lack interpretability and adaptability, recent advances with large language models (LLMs) enable text-based profiles that are semantically richer and more transparent. However, existing methods often adhere to fixed formats that limit their ability to capture the full diversity of user behaviors. In this paper, we introduce LettinGo, a novel framework for generating diverse and adaptive user profiles. By leveraging the expressive power of LLMs and incorporating direct feedback from downstream recommendation tasks, our approach avoids the rigid constraints imposed by supervised fine-tuning (SFT). Instead, we employ Direct Preference Optimization (DPO) to align the profile generator with task-specific performance, ensuring that the profiles remain adaptive and effective. LettinGo operates in three stages: (1) exploring diverse user profiles via multiple LLMs(2) evaluating profile quality based on their impact in recommendation systems, and (3) aligning the profile generation through pairwise preference data derived from task performance. Experimental results demonstrate that our framework significantly enhances recommendation accuracy, flexibility, and contextual awareness. This work enhances profile generation as a key innovation for next-generation recommendation systems.

Effective incident management is pivotal for the smooth operation of Microsoft cloud services. In order to expedite incident mitigation, service teams gather troubleshooting knowledge into Troubleshooting Guides (TSGs) accessible to On-Call Engineers (OCEs). While automated pipelines are enabled to resolve the most frequent and easy incidents, there still exist complex incidents that require OCEs’ intervention. In addition, TSGs are often unstructured and incomplete, which requires manual interpretation by OCEs, leading to on-call fatigue and decreased productivity, especially among new-hire OCEs. In this work, we propose Nissist which leverages unstructured TSGs and incident mitigation history to provide proactive incident mitigation suggestions, reducing human intervention. Leveraging Large Language Models (LLM), Nissist extracts knowledge from unstructured TSGs and incident mitigation history, forming a comprehensive knowledge base. Its multi-agent system design enhances proficiency in precisely discerning OCE intents, retrieving relevant information, and delivering systematic plans consecutively. Through our user experiments, we demonstrate that Nissist significantly reduce Time to Mitigate (TTM) in incident mitigation, alleviating operational burdens on OCEs and improving service reliability. Our webpage is available at https://aka.ms/nissist.

Code Large Language Models (Code LLMs), such as StarCoder, have demonstrated remarkable performance in various code-related tasks. However, different from their counterparts in the general language modeling field, the technique of instruction fine-tuning remains relatively under-researched in this domain. In this paper, we present Code Evol-Instruct, a novel approach that adapts the Evol-Instruct method to the realm of code, enhancing Code LLMs to create novel models, WizardCoder. Through comprehensive experiments on five prominent code generation benchmarks, namely HumanEval, HumanEval+, MBPP, DS-1000, and MultiPL-E, our models showcase outstanding performance. They consistently outperform all other open-source Code LLMs by a significant margin. Remarkably, WizardCoder 15B even surpasses the well-known closed-source LLMs, including Anthropic's Claude and Google's Bard, on the HumanEval and HumanEval+ benchmarks. Additionally, WizardCoder 34B not only achieves a HumanEval score comparable to GPT3.5 (ChatGPT) but also surpasses it on the HumanEval+ benchmark. Furthermore, our preliminary exploration highlights the pivotal role of instruction complexity in achieving exceptional coding performance.

Training large language models (LLMs) with open-domain instruction following data brings colossal success. However, manually creating such instruction data is very time-consuming and labor-intensive. Moreover, humans may struggle to produce high-complexity instructions. In this paper, we show an avenue for creating large amounts of instruction data with varying levels of complexity using LLM instead of humans. Starting with an initial set of instructions, we use our proposed Evol-Instruct to rewrite them step by step into more complex instructions. Then, we mix all generated instruction data to fine-tune LLaMA. We call the resulting model WizardLM. Both automatic and human evaluations consistently indicate that WizardLM outperforms baselines such as Alpaca (trained from Self-Instruct) and Vicuna (trained from human-created instructions). The experimental results demonstrate that the quality of instruction-following dataset crafted by Evol-Instruct can significantly improve the performance of LLMs.

In the rapidly expanding domain of cloud computing, a variety of software services have been deployed in the cloud. To ensure the reliability of cloud services, prior studies focus on the prediction of failure instances, such as disks, nodes, switches, etc. The mitigation actions are initiated to resolve the underlying issue once the prediction output is positive. However, our real-world practice in Microsoft Azure revealed a decline in prediction accuracy, approximate 9%, after model retraining. The decrease is attributed to the mitigation actions, which can result in uncertain positive instances. Since these instances cannot be verified after mitigation, they may introduce additional noise into the model updating process. To the best of our knowledge, we are the first to identify this Uncertain Positive Learning (UPLearning) issue in the real-world cloud failure prediction scenario, and we design an Uncertain Positive Learning Risk Estimator (Uptake) approach to address this problem. By utilizing two real-world datasets for disk failure prediction and conducting node prediction experiments in Azure, which is a top-tier cloud provider serving millions of users. We demonstrate that our Uptake method can significantly enhance failure prediction accuracy by an average of 5%.

Zezhong Wang, Fangkai Yang, Lu Wang, Pu Zhao, Hongru Wang, Liang Chen, Qingwei Lin, Kam-Fai Wong. Proceedings of the 2024 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers). 2024.

Recent work demonstrates that, post-training large language models with open-domain instruction following data have achieved colossal success. Simultaneously, human Chatbot Arena has emerged as one of the most reasonable benchmarks for model evaluation and developmental guidance. However, the processes of manually curating high-quality training data and utilizing online human evaluation platforms are both expensive and limited. To mitigate the manual and temporal costs associated with post-training, this paper introduces a Simulated Chatbot Arena named WizardArena, which is fully based on and powered by open-source LLMs. For evaluation scenario, WizardArena can efficiently predict accurate performance rankings among different models based on offline test set. For training scenario, we simulate arena battles among various state-of-the-art models on a large scale of instruction data, subsequently leveraging the battle results to constantly enhance target model in both the supervised fine-tuning and reinforcement learning . Experimental results demonstrate that our WizardArena aligns closely with the online human arena rankings, and our models trained on offline extensive battle data exhibit significant performance improvements during SFT, DPO, and PPO stages.

Jiazhan Feng, Qingfeng Sun, Can Xu, Pu Zhao, Yaming Yang, Chongyang Tao, Dongyan Zhao, Qingwei Lin. Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2023.

Image-text retrieval (ITR) aims to retrieve images or texts that match a query originating from the other modality. The conventional dense retrieval paradigm relies on encoding images and texts into dense representations with dual-stream encoders. However, this approach is limited by slow retrieval speeds in large-scale scenarios. To address this issue, we propose a novel sparse retrieval paradigm for ITR that exploits sparse representations in the vocabulary space for images and texts. This paradigm enables us to leverage bag-of-words models and efficient inverted indexes, significantly reducing retrieval latency. A critical gap emerges from representing continuous image data in a sparse vocabulary space. To bridge this gap, we introduce a novel pre-training framework, Lexicon-Bottlenecked Language-Image Pre-Training (LexLIP), that learns importance-aware lexicon representations. By using lexicon-bottlenecked modules between the dual-stream encoders and weakened text decoders, we are able to construct continuous bag-of-words bottlenecks and learn lexicon-importance distributions. Upon pre-training with same-scale data, our LexLIP achieves state-of-the-art performance on two ITR benchmarks, MSCOCO and Flickr30k. Furthermore, in large-scale retrieval scenarios, LexLIP outperforms CLIP with 5.8× faster retrieval speed and 19.1× less index storage memory. Beyond this, LexLIP surpasses CLIP across 8 out of 10 zero-shot image classification tasks.

Learning from positive and unlabeled data is known as positive-unlabeled (PU) learning in literature and has attracted much attention in recent years. One common approach in PU learning is to sample a set of pseudo-negatives from the unlabeled data using ad-hoc thresholds so that conventional supervised methods can be applied with both positive and negative samples. Owing to the label uncertainty among the unlabeled data, errors of misclassifying unlabeled positive samples as negative samples inevitably appear and may even accumulate during the training processes. Those errors often lead to performance degradation and model instability. To mitigate the impact of label uncertainty and improve the robustness of learning with positive and unlabeled data, we propose a new robust PU learning method with a training strategy motivated by the nature of human learning: easy cases should be learned first. Similar intuition has been utilized in curriculum learning to only use easier cases in the early stage of training before introducing more complex cases. Specifically, we utilize a novel ''hardness'' measure to distinguish unlabeled samples with a high chance of being negative from unlabeled samples with large label noise. An iterative training strategy is then implemented to fine-tune the selection of negative samples during the training process in an iterative manner to include more ''easy'' samples in the early stage of training. Extensive experimental validations over a wide range of learning tasks show that this approach can effectively improve the accuracy and stability of learning with positive and unlabeled data. Our code is available at https://github.com/woriazzc/Robust-PU.

Cloud systems have become increasingly popular in recent years due to their flexibility and scalability. Each time cloud computing applications and services hosted on the cloud are affected by a cloud outage, users can experience slow response times, connection issues or total service disruption, resulting in a significant negative business impact. Outages are usually comprised of several concurring events/source causes, and therefore understanding the context of outages is a very challenging yet crucial first step toward mitigating and resolving outages. In current practice, on-call engineers with in-depth domain knowledge, have to manually assess and summarize outages when they happen, which is time-consuming and labor-intensive. In this paper, we first present a large-scale empirical study investigating the way on-call engineers currently deal with cloud outages at Microsoft, and then present and empirically validate a novel approach (dubbed Oasis) to help the engineers in this task. Oasis is able to automatically assess the impact scope of outages as well as to produce human-readable summarization. Specifically, Oasis first assesses the impact scope of an outage by aggregating relevant incidents via multiple techniques. Then, it generates a human-readable summary by leveraging fine-tuned large language models like GPT-3.x. The impact assessment component of Oasis was introduced in Microsoft over three years ago, and it is now widely adopted, while the outage summarization component has been recently introduced, and in this article we present the results of an empirical evaluation we carried out on 18 real-world cloud systems as well as a human-based evaluation with outage owners. The results obtained show that Oasis can effectively and efficiently summarize outages, and lead Microsoft to deploy its first prototype which is currently under experimental adoption by some of the incident teams.

Ensuring reliability in large-scale cloud systems like Microsoft 365 is crucial. Cloud failures, such as disk and node failure, threaten service reliability, causing service interruptions and financial loss. Existing works focus on failure prediction and proactively taking action before failures happen. However, they suffer from poor data quality, like data missing in model training and prediction, which limits performance. In this paper, we focus on enhancing data quality through data imputation by the proposed Diffusion+, a sample-efficient diffusion model, to impute the missing data efficiently conditioned on the observed data. Experiments with industrial datasets and application practice show that our model contributes to improving the performance of downstream failure prediction.

Time series classification is a popular and important topic in machine learning, and it suffers from the class imbalance problem in many real-world applications. In this paper, to address the class imbalance problem, we propose a novel and practical oversampling method named T-SMOTE, which can make full use of the temporal information of time-series data. In particular, for each sample of minority class, T-SMOTE generates multiple samples that are close to class border. Then, based on those samples near class border, T-SMOTE synthesizes more samples. Finally, a weighted sampling method is called on both generated samples near class border and synthetic samples. Extensive experiments on a diverse set of both univariate and multivariate time-series datasets demonstrate that T-SMOTE consistently outperforms the current state-of-the-art methods on imbalanced time series classification. More encouragingly, our empirical evaluations show that T-SMOTE performs better in the scenario of early prediction, an important application scenario in industry, which indicates that T-SMOTE could bring benefits in practice.

One of the most common threats to online service system's reliability is disk failure. Many disk failure prediction techniques have been developed to predict failures before they actually occur, allowing proactive steps to be taken to minimize service disruption and increase service reliability. Existing approaches for disk failure prediction do not differentiate among various types of disk failure. In industrial practice, however, different product teams treat distinct types of disk failures as different prediction tasks in large-scale online service systems like Microsoft 365. For example, hardware operation team is concerned with physical disk errors, while database service team focuses on I/O delay. In this paper, we propose MTHC (Multi-Task Hierarchical Classification) to enhance the performance of disk failure prediction for each task via multi-task learning. In addition, MTHC introduces a novel hierarchy-aware mechanism to deal with the data imbalance problem, which is a severe issue in the area of disk failure prediction. We show that MTHC can be easily utilized to enhance most state-of-the-art disk failure prediction models. Our experiments on both industrial and public datasets demonstrate that such disk failure prediction models enhanced by MTHC performs much better than those models working without MTHC. Furthermore, our experiments also present that the hierarchical-aware mechanism underlying MTHC can alleviate the data imbalance problem and thus improve the practical performance of various disk failure prediction models. More encouragingly, the proposed MTHC has been successfully applied to Microsoft 365 online service systems, and averagely reduces the number of virtual machine interruptions by 10% per month.

Large-scale distributed systems, such as Microsoft 365's database system, require timely mitigation solutions to address failures and improve service availability and reliability. Still, mitigation actions can be costly as they may cause temporal performance degradation and even incur monetary expenses. Mitigation actions can be either administrated in a reactive fashion to contain detected failures or a proactive fashion to reduce potential failures. The proactive mitigation approach typically relies on a two-stage strategy: the prediction model will firstly identify instances (such as databases or disks) with high failure risk, then appropriate mitigation actions chosen by engineers or an automatic bandit learning model can be applied. As information is not fully shared across those two stages, important factors such as mitigation costs and states of instances are often ignored in one of those two stages. To address these issues, we propose NENYA, an end-to-end mitigation solution for a large-scale database system powered by a novel cascade reinforcement learning model. By taking the states of databases as input, NENYA directly outputs mitigation actions and is optimized based on jointly cumulative feedback on mitigation costs and failure rates. As the overwhelming majority of databases do not require mitigation actions, NENYA utilizes a novel cascade decision structure to firstly reliably filter out such databases and then focus on choosing appropriate mitigation actions for the rest. Extensive offline and online experiments have shown that our methods can outperform existing practices in reducing both failure rates of databases and mitigation costs. NENYA has been integrated into Microsoft 365, a productive platform, with sounding success.

Cloud computing systems have become increasingly popular in recent years. A typical cloud system utilizes millions of computing nodes as the basic infrastructure. Node failure has been identified as one of the most prevalent causes of cloud system downtime. To improve the reliability of cloud systems, many previous studies collected monitoring metrics from nodes and built models to predict node failures before the failures happen. However, based on our experience with large-scale real-world cloud systems in Microsoft, we find that the task of predicting node failure is severely hampered by missing data. There is a large amount of missing data, and the online latest data utilized for prediction is even worse. As a result, the real-time performance of the node prediction model is limited. In this paper, we first characterize the missing data problem for node failure prediction. Then, we evaluate several existing data interpolation approaches, and find that node dimension interpolation approaches outperform time dimension ones and deep learning based interpolation is the best for early prediction. Our findings can help academics and engineers address the missing data problem in cloud node failure prediction and other data-driven software engineering scenarios.

The optimization of resource is crucial for the operation of public cloud systems such as Microsoft Azure, as well as servers dedicated to the workloads of large customers such as Microsoft 365. Those optimization tasks often need to take unknown parameters into consideration and can be formulated as Prediction+Optimization problems. This paper proposes a new Prediction+Optimization method named Correlation-Aware Heuristic Search (CAHS) that is capable of accounting for the uncertainty in unknown parameters and delivering effective solutions to difficult optimization problems. We apply this method to solving the predictive virtual machine (VM) provisioning (PreVMP) problem, where the VM provisioning plans are optimized based on the predicted demands of different VM types, to ensure rapid provisions upon customers' requests and to pursue high resource utilization. Unlike the current state-of-the-art PreVMP approaches that assume independence among the demands for different VM types, CAHS incorporates demand correlation when conducting prediction and optimization in a novel and effective way. Our experiments on two public benchmarks and one industrial benchmark demonstrate that CAHS can achieve better performance than its nine state-of-the-art competitors. CAHS has been successfully deployed in Microsoft Azure and significantly improved its performance. The main ideas of CAHS have also been leveraged to improve the efficiency and the reliability of the cloud services provided by Microsoft 365.

Positive-unlabeled learning (PU learning) is an important case of binary classification where the training data only contains positive and unlabeled samples. The current state-of-the-art approach for PU learning is the cost-sensitive approach, which casts PU learning as a cost-sensitive classification problem and relies on unbiased risk estimator for correcting the bias introduced by the unlabeled samples. However, this approach requires the knowledge of class prior and is subject to the potential label noise. In this paper, we propose a novel PU learning approach dubbed PULNS, equipped with an effective negative sample selector, which is optimized by reinforcement learning. Our PULNS approach employs an effective negative sample selector as the agent responsible for selecting negative samples from the unlabeled data. While the selected, likely negative samples can be used to improve the classifier, the performance of classifier is also used as the reward to improve the selector through the REINFORCE algorithm. By alternating the updates of the selector and the classifier, the performance of both is improved. Extensive experimental studies on 7 real-world application benchmarks demonstrate that PULNS consistently outperforms the current state-of-the-art methods in PU learning, and our experimental results also confirm the effectiveness of the negative sample selector underlying PULNS.

Combinatorial interaction testing (CIT) is an important technique for testing highly configurable software systems with demonstrated effectiveness in practice. The goal of CIT is to generate test cases covering the interactions of configuration options, under certain hard constraints. In this context, constrained covering arrays (CCAs) are frequently used as test cases in CIT. Constrained Covering Array Generation (CCAG) is an NP-hard combinatorial optimization problem, solving which requires an effective method for generating small CCAs. In particular, effectively solving t-way CCAG with t>=4 is even more challenging. Inspired by the success of automated algorithm configuration and automated algorithm selection in solving combinatorial optimization problems, in this paper, we investigate the efficacy of automated algorithm configuration and automated algorithm selection for the CCAG problem, and propose a novel, automated CCAG approach called AutoCCAG. Extensive experiments on public benchmarks show that AutoCCAG can find much smaller-sized CCAs than current state-of-the-art approaches, indicating the effectiveness of AutoCCAG. More encouragingly, to our best knowledge, our paper reports the first results for CCAG with a high coverage strength (i.e., 5-way CCAG) on public benchmarks. Our results demonstrate that AutoCCAG can bring considerable benefits in testing highly configurable software systems.

Cloud-based services are surging into popularity in recent years. However, outages, i.e., severe incidents that always impact multiple services, can dramatically affect user experience and incur severe economic losses. Locating the root-cause service, i.e., the service that contains the root cause of the outage, is a crucial step to mitigate the impact of the outage. In current industrial practice, this is generally performed in a bootstrap manner and largely depends on human efforts: the service that directly causes the outage is identified first, and the suspected root cause is traced back manually from service to service during diagnosis until the actual root cause is found. Unfortunately, production cloud systems typically contain a large number of interdependent services. Such a manual root cause analysis is often time-consuming and labor-intensive. In this work, we propose COT, the first outage triage approach that considers the global view of service correlations. COT mines the correlations among services from outage diagnosis data. After learning from historical outages, COT can infer the root cause of emerging ones accurately. We implement COT and evaluate it on a real-world dataset containing one year of data collected from Microsoft Azure, one of the representative cloud computing platforms in the world. Our experimental results show that COT can reach a triage accuracy of 82.1%-83.5%, which outperforms the state-of-the-art triage approach by 28.0%-29.7%.

Online service systems may encounter a large number of incidents, which should be mitigated as soon as possible to minimize the service disruption time and ensure high service availability. The ability to predict TTM (Time To Mitigation) of incidents can help service teams better organize the mainte-nance efforts. Although there are many traditional bug-fixing time prediction methods, we find that there are not readily available for incident- TTM prediction due to the characteristics of incidents. To better understand how incidents are mitigated, we conduct the first empirical study of incident TTM on 20 large-scale online service systems in Microsoft. We investigate the time distribution in the main stages of the incident life cycle and explore factors affecting TTM. Based on our empirical findings, we propose TTMPred, a deep-learning-based approach for incident- TTM prediction in a continuous triage scenario. Our model designs a two-level attention-based bidirectional GRU model to capture both the semantic information in text data and the temporal information in incremental discussions. And based on a novel continuous loss function, it builds a regression model to achieve accurate TTM prediction as much as possible at each time point of prediction. Our experiments on four large-scale online service systems in Microsoft show that TTMPred is effective and significantly outperforms the compared approaches. For example, TTMPred improves the state-of-the-art regression-based approach by 25.66% on average in terms of MAE (Mean Absolute Error).

Click-through rate (CTR) prediction aims to recall the advertisements that users are interested in and to lead users to click, which is of critical importance for a variety of online advertising systems. In practice, CTR prediction is generally formulated as a conventional binary classification problem, where the clicked advertisements are positive samples and the others are negative samples. However, directly treating unclicked advertisements as negative samples would suffer from the severe label noise issue, since there exist many reasons why users are interested in a few advertisements but do not click. To address such serious issue, we propose a reinforcement learning based noise filtering approach, dubbed RLNF, which employs a noise filter to select effective negative samples. In RLNF, such selected, effective negative samples can be used to enhance the CTR prediction model, and meanwhile the effectiveness of the noise filter can be enhanced through reinforcement learning using the performance of CTR prediction model as reward. Actually, by alternating the enhancements of the noise filter and the CTR prediction model, the performance of both the noise filter and the CTR prediction model is improved. In our experiments, we equip 7 state-of-the-art CTR prediction models with RLNF. Extensive experiments on a public dataset and an industrial dataset present that RLNF significantly improves the performance of all these 7 CTR prediction models, which indicates both the effectiveness and the generality of RLNF.

In cloud systems, an accurate capacity planning is very important for cloud provider to improve service availability. Traditional methods simply predicting "when the available resources is exhausted" are not effective due to customer demand fragmentation and platform allocation constraints. In this paper, we propose a novel prediction approach which proactively predicts the level of resource allocation failures from the perspective of low capacity status. By jointly considering the data from different sources in both time series form and static form, the proposed approach can make accurate LCS predictions in a complex and dynamic cloud environment, and thereby improve the service availability of cloud systems. The proposed approach is evaluated by real-world datasets collected from a large scale public cloud platform, and the results confirm its effectiveness.

With the rapid deployment of cloud platforms, high service reliability is of critical importance. An industrial cloud platform contains a huge number of disks, and disk failure is a common cause of service unreliability. In recent years, many machine learning based disk failure prediction approaches have been proposed, and they can predict disk failures based on disk status data before the failures actually happen. In this way, proactive actions can be taken in advance to improve service reliability. However, existing approaches treat each disk individually and do not explore the influence of the neighboring disks. In this paper, we propose Neighborhood-Temporal Attention Model (NTAM), a novel deep learning based approach to disk failure prediction. When predicting whether or not a disk will fail in near future, NTAM is a novel approach that not only utilizes a disk’s own status data, but also considers its neighbors’ status data. Moreover, NTAM includes a novel attention-based temporal component to capture the temporal nature of the disk status data. Besides, we propose a data enhancement method, called Temporal Progressive Sampling (TPS), to handle the extreme data imbalance issue. We evaluate NTAM on a public dataset as well as two industrial datasets collected from millions of disks in Microsoft Azure. Our experimental results show that NTAM significantly outperforms state-of-the-art competitors. Also, our empirical evaluations indicate the effectiveness of the neighborhood-ware component and the temporal component underlying NTAM as well as the effectiveness of TPS. More encouragingly, we have successfully applied NTAM and TPS to Microsoft cloud platforms (including Microsoft Azure and Microsoft 365) and obtained benefits in industrial practice.

Virtual machine (VM) provisioning is a common and critical problem in cloud computing. In industrial cloud platforms, there are a huge number of VMs provisioned per day. Due to the complexity and resource constraints, it needs to be carefully optimized to make cloud platforms effectively utilize the resources. Moreover, in practice, provisioning a VM from scratch requires fairly long time, which would degrade the customer experience. Hence, it is advisable to provision VMs ahead for upcoming demands. In this work, we formulate the practical scenario as the predictive VM provisioning (PreVMP) problem, where upcoming demands are unknown and need to be predicted in advance, and then the VM provisioning plan is optimized based on the predicted demands. Further, we propose Uncertainty-Aware Heuristic Search (UAHS) for solving the PreVMP problem. UAHS first models the prediction uncertainty, and then utilizes the prediction uncertainty in optimization. Moreover, UAHS leverages Bayesian optimization to interact prediction and optimization to improve its practical performance. Extensive experiments show that UAHS performs much better than state-of-the-art competitors on two public datasets and an industrial dataset. UAHS has been successfully applied in Microsoft Azure and brought practical benefits in real-world applications.

The management of cloud service incidents (unplanned interruptions or outages of a service/product) greatly affects customer satisfaction and business revenue. After years of efforts, cloud enterprises are able to solve most incidents automatically and timely. However, in practice, we still observe critical service incidents that occurred in an unexpected manner and orchestrated diagnosis workflow failed to mitigate them. In order to accelerate the understanding of unprecedented incidents and provide actionable recommendations, modern incident management system employs the strategy of AIOps (Artificial Intelligence for IT Operations). In this paper, to provide a broad view of industrial incident management and understand the modern incident management system, we conduct a comprehensive empirical study spanning over two years of incident management practices at Microsoft. Particularly, we identify two critical challenges (namely, incomplete service/resource dependencies and imprecise resource health assessment) and investigate the underlying reasons from the perspective of cloud system design and operations. We also present IcM BRAIN, our AIOps framework towards intelligent incident management, and show its practical benefits conveyed to the cloud services of Microsoft.

In large-scale online service systems, incidents occur frequently due to a variety of causes, from updates of software and hardware to changes in operation environment. These incidents could significantly degrade system’s availability and customers’ satisfaction. Some incidents are linked because they are duplicate or inter-related. The linked incidents can greatly help on-call engineers find mitigation solutions and identify the root causes. In this work, we investigate the incidents and their links in a representative real-world incident management (IcM) system. Based on the identified indicators of linked incidents, we further propose LiDAR (Linked Incident identification with DAta-driven Representation), a deep learning based approach to incident linking. More specifically, we incorporate the textual description of incidents and structural information extracted from historical linked incidents to identify possible links among a large number of incidents. To show the effectiveness of our method, we apply our method to a real-world IcM system and find that our method outperforms other state-of-the-art methods.

In cloud service systems, customers will report the service issues they have encountered to cloud service providers. Despite many issues can be handled by the support team, sometimes the customer issues can not be easily solved, thus raising customer incidents. Quick troubleshooting of a customer incident is critical. To this end, a customer incident should be assigned to its responsible team accurately in a timely manner.

In recent years, more and more traditional shrink-wrapped software is provided as 7x24 online services. Incidents (events that lead to service disruptions or outages) could affect service availability and cause great financial loss. Therefore, mitigating the incidents is important and time critical. In practice, a document describing a mitigation process, called a troubleshooting guide (TSG), is usually used to reduce the Time To Mitigate (TTM). To investigate the usage of TSGs in real-world online services, we conduct the first empirical study on 18 real-world, large-scale online service systems in Microsoft. We analyze the distribution and characteristics of TSGs among all incident records in the past two years. According to our study, 27.2% incidents have TSG records and 36.2% of them occurred at least twice. Besides, on average developers spend around 36.3% of the entire mitigation time on locating the desired TSGs.