Abstract Context: Requirements Engineering (RE)-related activities are critical in developing quality software and one of the most human-dependent processes in software engineering (SE). Hence, identifying the impact of diverse human-related aspects on RE is crucial in the SE context. Objective: Our study explores the impact of one of the most influential human aspects, motivation on RE, aiming to deepen understanding and provide practical guidance. Method: By conducting semi-structured interviews with 21 RE-involved practitioners, we developed a theory using socio-technical grounded theory (STGT) that explains the contextual, causal, and intervening conditions influencing motivation in RE-related activities. Result: We identified strategies to enhance motivating situations or mitigate demotivating ones, and the consequences resulting from applying these strategies. Conclusion: Our findings offer actionable insights for software practitioners to manage the influence of motivation on RE and help researchers further investigate its role across various SE contexts in the future.

Empathy plays a crucial role in software engineering (SE), influencing collaboration, communication, and decision-making. While prior research has highlighted the importance of empathy in SE, there is limited understanding of how empathy manifests in SE practice, what motivates SE practitioners to demonstrate empathy, and the factors that influence empathy in SE work. Our study explores these aspects through 22 interviews and a large scale survey with 116 software practitioners. Our findings provide insights into the expression of empathy in SE, the drivers behind empathetic practices, SE activities where empathy is perceived as useful or less relevant, and the other factors that influence empathy. In addition, we offer practical implications for SE practitioners and researchers, offering a deeper understanding of how to effectively integrate empathy into SE processes.

Research on human aspects within the field of software engineering (SE) has been steadily gaining prominence in recent years. These human aspects have a significant impact on SE due to the inherently interactive and collaborative nature of the discipline. In this paper, we present a systematic literature review (SLR) on human aspects affecting developer-user interactions. The objective of this SLR is to plot the current landscape of primary studies by examining the human aspects that influence developer-user interactions, their implications, interrelationships, and how existing studies address these implications. We conducted this SLR following the guidelines proposed by Kitchenham et al. We performed a comprehensive search in six digital databases, and an exhaustive backward and forward snowballing process. We selected 46 primary studies for data extraction. We identified various human aspects affecting developer-user interactions in SE, assessed their interrelationships, identified their positive impacts and mitigation strategies for negative effects. We present specific recommendations derived from the identified research gaps. Our findings suggest the importance of leveraging positive effects and addressing negative effects in developer-user interactions through the implementation of effective mitigation strategies. These insights may benefit software practitioners for effective user interactions, and the recommendations proposed by this SLR may aid the research community in further human aspects related studies.

Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person’s ability to understand and share the feelings of another. However, empathy continues to be an under-researched human aspect in SE. We studied how empathy is practised between developers and end users using a mixed methods case study. We used an empathy test, observations, and interviews to collect data and socio-technical grounded theory and descriptive statistics to analyse data. We identified the nature of awareness required to trigger empathy and enablers of empathy. We discovered barriers to empathy and a set of potential strategies to overcome these barriers. We report insights on emerging relationships and present a set of recommendations and potential future works on empathy and SE for software practitioners and SE researchers.

One of the main reasons that cause seniors to face accessibility barriers when trying to use software applications is that the age-related user interface (UI) needs of seniors (e.g., physical and cognitive limitations) are not properly addressed in software user interfaces. The existing literature proposes model-driven engineering based UI adaptations as a prominent solution for this phenomenon. But in our exploration into the domain, we identified that the existing work lacks comprehensiveness when it comes to integrating accessibility into software modelling tools and methods when compared to a well-recognised accessibility standard such as the Web Content Accessibility Guidelines (WCAG). Thus in this paper, we outline a research roadmap that aims to use WCAG as a reference framework to design domain-specific languages that model the diverse accessibility scenarios of senior users via user context information and UI adaptation rules modelling so that they meet the accessibility standards specified in WCAG.

Requirements Engineering (RE)-related activities require high collaboration between various roles in software engineering (SE), such as requirements engineers, stakeholders, developers, and so on. Their demographics, views, understanding of technologies, working styles, communication and collaboration capabilities make RE highly human-dependent. Identifying how “human aspects” —such as motivation, domain knowledge, communication skills, personality, emotions, culture, and so on—might impact RE-related activities would help us improve RE and SE in general. This study aims at better understanding current industry perspectives on the influence of human aspects on RE-related activities, specifically focusing on motivation and personality, by targeting software practitioners involved in RE-related activities. Our findings indicate that software practitioners consider motivation, domain knowledge, attitude, communication skills and personality as highly important human aspects when involved in RE-related activities. A set of factors were identified as software practitioners’ key motivational factors when involved in RE-related activities, along with important personality characteristics to have when involved in RE. We also identified factors that made individuals less effective when involved in RE-related activities and obtained some feedback on measuring individuals’ performance when involved in RE. The findings from our study suggest various areas needing more investigation, and we summarise a set of key recommendations for further research.

The loss of control over information assets is a major security and privacy concern in the Cloud. Service consumers typically have no insights which controls protect their information assets and how effectively. To tackle this challenge, we propose an approach where service providers and consumers conjointly manage security requirements for a Cloud service following the ISO 27001 standard for information security management. We have developed a security management platform that provides tool support for service providers and consumers (i) to specify and consolidate security requirements and (ii) to collect, measure, analyse and report information about the effectiveness of implemented controls. By involving service consumers in management activities following an international standard, our approach helps service providers to increase transparency and traceability of their security measures whereas service consumers gain much-needed insights in the protection of their information assets. The applicability of our approach is demonstrated with an example scenario.

The ASAPM project aims at developing new techniques, mechanisms and software solutions for enablement of flexible, dynamic and robust management of serviceoriented application provision processes to ensure collective functionality, end-to-end QoS and stateful coordination of complex services.