Journaling can potentially serve as an effective method for autistic adolescents to improve narrative skills. However, its text-centric nature and high executive functioning demands present barriers to practice. We present Autiverse, an AI-guided multimodal journaling app for tablets that scaffolds daily narratives through conversational prompts and visual supports. Autiverse elicits key details of an adolescent-selected event through a stepwise dialogue with peer-like, customizable AI and composes them into an editable four-panel comic strip. Through a two-week deployment study with 10 autistic adolescent-parent dyads, we examine how Autiverse supports autistic adolescents to organize their daily experience and emotion. Our findings show Autiverse scaffolded adolescents’ coherent narratives, while enabling parents to learn additional details of their child’s events and emotions. Moreover, the customized AI peer created a comfortable space for sharing, fostering enjoyment and a strong sense of agency. Drawing on these results, we discuss implications for adaptive scaffolding across autism profiles, socio-emotionally appropriate AI peer design, and balancing autonomy with parental involvement.

Recent large language models (LLMs) offer the potential to support public health monitoring by facilitating health disclosure through open-ended conversations but rarely preserve the knowledge gained about individuals across repeated interactions. Augmenting LLMs with long-term memory (LTM) presents an opportunity to improve engagement and self-disclosure, but we lack an understanding of how LTM impacts people’s interaction with LLM-driven chatbots in public health interventions. We examine the case of CareCall—an LLM-driven voice chatbot with LTM—through the analysis of 1,252 call logs and interviews with nine users. We found that LTM enhanced health disclosure and fostered positive perceptions of the chatbot by offering familiarity. However, we also observed challenges in promoting self-disclosure through LTM, particularly around addressing chronic health conditions and privacy concerns. We discuss considerations for LTM integration in LLM-driven chatbots for public health monitoring, including carefully deciding what topics need to be remembered in light of public health goals.

Writing about experiences of trauma and other challenges in life is known to provide measurable health benefits. Though writing for an audience may ensure better benefits, confiding one's most troubled memories in others risks a social stigma. Conversational agents can provide a virtual audience that ensures privacy and allows social disclosure. To understand the writing experience with an agent, we created Diarybot, a chatbot assistant for expressive writing. We designed two versions, Basic and Responsive, to explore the writing experience with and without bot follow-up interactions compared to a Google doc baseline. Findings from a 4-day user study with 30 participants reveal that social disclosure with Diarybot can encourage narrative writing, with relative ease and emotional expression in Basic chat. Responsive chat can mediate social acceptance of the bot and provide guidance for self-reflection in the process. We discuss design reflections on social disclosure with agents in pursuit of wellbeing.

Automated journalism refers to the generation of news articles using computer programs. Although it is widely used in practice, its user experience and interface design remain largely unexplored. To understand the user perception of an automated news system, we designed NewsRobot, a research prototype that automatically generated news on major events of the PyeongChang 2018 Winter Olympic Games in real-time. It produces six types of news by combining two kinds of content (general/individualized) and three styles (text, text+image, text+image+sound). A total of 30 users participated in using NewsRobot, completing surveys and interviews on their experience. Our findings are as follows: (1) Users preferred individualized news yet considered it less credible, (2) more presentation elements were appreciated but only if their quality was assured, and (3) NewsRobot was considered factual and accurate yet shallow in depth. Based on our findings, we discuss implications for designing automated journalism user interfaces.

In this paper, we present Touch+Finger, a new interaction technique that augments touch input with multi-finger gestures for rich and expressive interaction. The main idea is that while one finger is engaged in a touch event, a user can leverage the remaining fingers, the "idle" fingers, to perform a variety of hand poses or in-air gestures to extend touch-based user interface capabilities. To fully understand the use of these idle fingers, we constructed a design space based on conventional touch gestures (i.e., single- and multi-touch gestures) and inter- action period (i.e., before and during touch). Considering the design space, we investigated the possible movement of the idle fingers and developed a total of 20 Touch+Finger gestures. Using ring-like devices to track the motion of the idle fingers in the air, we evaluated the Touch+Finger gestures on both recognition accuracy and ease of use. They were classified with a recognition accuracy of over 99% and received positive and negative comments from 8 participants. We suggested 8 interaction techniques with Touch+Finger gestures that demonstrate extended touch-based user interface capabilities.

Various forms of artificial intelligence (AI), such as Apple's Siri and Google Now, have permeated our everyday lives. However, the advent of such "human-like" technology has stirred both awe and a great deal of fear. Many consider it a woe to have an unimaginable future where human intelligence is exceeded by AI. This paper investigates how people perceive and understand AI with a case study of the Google DeepMind Challenge Match, a Go match between Lee Sedol and AlphaGo, in March 2016. This study explores the underlying and changing perspectives toward AI as users experienced this historic event. Interviews with 22 participants show that users tacitly refer to AlphaGo as an "other" as if it were comparable to a human, while dreading that it would come back to them as a potential existential threat. Our work illustrates a confrontational relationship between users and AI, and suggests the need to prepare for a new kind of user experience in this nascent socio- technological change. It calls for a collaborative research effort from the HCI community to study and accommodate users for a future where they interact with algorithms, not just interfaces.