As business of Alibaba expands across the world among various industries, higher standards are imposed on the service quality and reliability of big data cloud computing platforms which constitute the infrastructure of Alibaba Cloud. However, root cause analysis in these platforms is non-trivial due to the complicated system architecture. In this paper, we propose a root cause analysis framework called CloudRCA which makes use of heterogeneous multi-source data including Key Performance Indicators (KPIs), logs, as well as topology, and extracts important features via state-of-the-art anomaly detection and log analysis techniques. The engineered features are then utilized in a Knowledge-informed Hierarchical Bayesian Network (KHBN) model to infer root causes with high accuracy and efficiency. Ablation study and comprehensive experimental comparisons demonstrate that, compared to existing frameworks, CloudRCA 1) consistently outperforms existing approaches in f1-score across different cloud systems; 2) can handle novel types of root causes thanks to the hierarchical structure of KHBN; 3) performs more robustly with respect to algorithmic configurations; and 4) scales more favorably in the data and feature sizes. Experiments also show that a cross-platform transfer learning mechanism can be adopted to further improve the accuracy by more than 10%. CloudRCA has been integrated into the diagnosis system of Alibaba Cloud and employed in three typical cloud computing platforms including MaxCompute, Realtime Compute and Hologres. It saves Site Reliability Engineers (SREs) more than 20% in the time spent on resolving failures in the past twelve months and improves service reliability significantly.

Periodicity detection is a crucial step in time series tasks, including monitoring and forecasting of metrics in many areas, such as IoT applications and self-driving database management system. In many of these applications, multiple periodic components exist and are often interlaced with each other. Such dynamic and complicated periodic patterns make the accurate periodicity detection difficult. In addition, other components in the time series, such as trend, outliers and noises, also pose additional challenges for accurate periodicity detection. In this paper, we propose a robust and general framework for multiple periodicity detection. Our algorithm applies maximal overlap discrete wavelet transform to transform the time series into multiple temporal-frequency scales such that different periodic components can be isolated. We rank them by wavelet variance, and then at each scale detect single periodicity by our proposed Huber-periodogram and Huber-ACF robustly. We rigorously prove the theoretical properties of Huber-periodogram and justify the use of Fisher's test on Huber-periodogram for periodicity detection. To further refine the detected periods, we compute unbiased autocorrelation function based on Wiener-Khinchin theorem from Huber-periodogram for improved robustness and efficiency. Experiments on synthetic and real-world datasets show that our algorithm outperforms other popular ones for both single and multiple periodicity detection.

Hands-free browsers provide an effective tool for Web interaction and accessibility, overcoming the need for conventional input sources. Current approaches to hands-free interaction are primarily categorized in either voice or gaze-based modality. In this work, we investigate how these two modalities could be integrated to provide a better hands-free experience for end-users. We demonstrate a multimodal browsing approach combining eye gaze and voice inputs for optimized interaction, and to suffice user preferences with unimodal benefits. The initial assessment with five participants indicates improved performance for the multimodal prototype in comparison to single modalities for hands-free Web browsing.

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