We describe a method for identifying the speakers of quoted speech in natural-language textual stories. We have assembled a corpus of more than 3,000 quotations, whose speakers (if any) are manually identified, from a collection of 19th and 20th century literature by six authors. Using rule-based and statistical learning, our method identifies candidate characters, determines their genders, and attributes each quote to the most likely speaker. We divide the quotes into syntactic classes in order to leverage common discourse patterns, which enable rapid attribution for many quotes. We apply learning algorithms to the remainder and achieve an overall accuracy of 83%.

We describe a task-based evaluation to determine whether multi-document summaries measurably improve user performance whe using online news browsing systems for directed research. We evaluated the multi-document summaries generated by Newsblaster, a robust news browsing system that clusters online news articles and summarizes multiple articles on each event. Four groups of subjects were asked to perform the same time-restricted fact-gathering tasks, reading news under different conditions: no summaries at all, single sentence summaries drawn from one of the articles, Newsblaster multi-document summaries, and human summaries. Our results show that, in comparison to source documents only, the quality of reports assembled using Newsblaster summaries was significantly better and user satisfaction was higher with both Newsblaster and human summaries.