Retrieval Augmented Generation (RAG) works as a backbone for interacting with an enterprise's own data via Conversational Question Answering (ConvQA).In a RAG system, a retriever fetches passages from a collection in response to a question, which are then included in the prompt of a large language model (LLM) for generating a natural language (NL) answer.However, several RAG systems today suffer from two shortcomings: (i) retrieved passages usually contain their raw text and lack appropriate document context, negatively impacting both retrieval and answering quality; and (ii) attribution strategies that explain answer generation typically rely only on similarity between the answer and the retrieved passages, thereby only generating plausible but not causal explanations.In this work, we demonstrate RAGonite, a RAG system that remedies the above concerns by: (i) contextualizing evidence with source metadata and surrounding text; and (ii) computing counterfactual attribution, a causal explanation approach where the contribution of an evidence to an answer is determined by the similarity of the original response to the answer obtained by removing that evidence.To evaluate our proposals, we release a new benchmark ConfQuestions: it has 300 hand-created conversational questions, each in English and German, coupled with ground truth URLs, completed questions, and answers from 215 public Confluence pages.These documents are typical of enterprise wiki spaces with heterogeneous elements.Experiments with RAGonite on ConfQuestions show the viability of our ideas: contextualization improves RAG performance, and counterfactual explanations outperform standard attribution.

Models for conversational question answering (ConvQA) over knowledge graphs (KGs) are usually trained and tested on benchmarks of gold QA pairs. This implies that training is limited to surface forms seen in the respective datasets, and evaluation is on a small set of held-out questions. Through our proposed framework REIGN, we take several steps to remedy this restricted learning setup. First, we systematically generate reformulations of training questions to increase robustness of models to surface form variations. This is a particularly challenging problem, given the incomplete nature of such questions. Second, we guide ConvQA models towards higher performance by feeding it only those reformulations that help improve their answering quality, using deep reinforcement learning. Third, we demonstrate the viability of training major model components on one benchmark and applying them zero-shot to another. Finally, for a rigorous evaluation of robustness for trained models, we use and release large numbers of diverse reformulations generated by prompting ChatGPT for benchmark test sets (resulting in 20x increase in sizes). Our findings show that ConvQA models with robust training via reformulations significantly outperform those with standard training from gold QA pairs only.

Question answering over RDF data like knowledge graphs has been greatly advanced, with a number of good systems providing crisp answers for natural language questions or telegraphic queries. Some of these systems incorporate textual sources as additional evidence for the answering process, but cannot compute answers that are present in text alone. Conversely, the IR and NLP communities have addressed QA over text, but such systems barely utilize semantic data and knowledge. This paper presents a method for complex questions that can seamlessly operate over a mixture of RDF datasets and text corpora, or individual sources, in a unified framework. Our method, called Uniqorn , builds a context graph on-the-fly, by retrieving question-relevant evidences from the RDF data and/or a text corpus, using fine-tuned BERT models. The resulting graph typically contains all question-relevant evidences but also a lot of noise. Uniqorn copes with this input by a graph algorithm for Group Steiner Trees, that identifies the best answer candidates in the context graph. Experimental results on several benchmarks of complex questions with multiple entities and relations, show that Uniqorn significantly outperforms state-of-the-art methods for heterogeneous QA – in a full training mode, as well as in zero-shot settings. The graph-based methodology provides user-interpretable evidence for the complete answering process. • Unified method for answering complex questions over heterogeneous knowledge sources. • Two-stage pipeline where the first phase is supervised, and the second unsupervised. • Extensive evaluation with six benchmarks and ten baselines. • Zero-shot QA setup where pre-trained models must compete on held-out benchmarks. • Large-scale crowdsourced human evaluation with 86k annotations on answer correctness.

In conversational question answering, users express their information needs through a series of utterances with incomplete context. Typical ConvQA methods rely on a single source (a knowledge base (KB), or a text corpus, or a set of tables), thus being unable to benefit from increased answer coverage and redundancy of multiple sources. Our method EXPLAIGNN overcomes these limitations by integrating information from a mixture of sources with user-comprehensible explanations for answers. It constructs a heterogeneous graph from entities and evidence snippets retrieved from a KB, a text corpus, web tables, and infoboxes. This large graph is then iteratively reduced via graph neural networks that incorporate question-level attention, until the best answers and their explanations are distilled. Experiments show that EXPLAIGNN improves performance over state-of-the-art baselines. A user study demonstrates that derived answers are understandable by end users.

Conversational question answering (ConvQA) tackles sequential information needs where contexts in follow-up questions are left implicit. Current ConvQA systems operate over homogeneous sources of information: either a knowledge base (KB), or a text corpus, or a collection of tables. This paper addresses the novel issue of jointly tapping into all of these together, this way boosting answer coverage and confidence. We present CONVINSE, an end-to-end pipeline for ConvQA over heterogeneous sources, operating in three stages: i) learning an explicit structured representation of an incoming question and its conversational context, ii) harnessing this frame-like representation to uniformly capture relevant evidences from KB, text, and tables, and iii) running a fusion-in-decoder model to generate the answer. We construct and release the first benchmark, ConvMix, for ConvQA over heterogeneous sources, comprising 3000 real-user conversations with 16000 questions, along with entity annotations, completed question utterances, and question paraphrases. Experiments demonstrate the viability and advantages of our method, compared to state-of-the-art baselines.

Answering complex questions over knowledge bases (KB-QA) faces huge input data with billions of facts, involving millions of entities and thousands of predicates. For efficiency, QA systems first reduce the answer search space by identifying a set of facts that is likely to contain all answers and relevant cues. The most common technique for doing this is to apply named entity disambiguation (NED) on the question, and retrieve KB facts for the disambiguated entities. This work presents CLOCQ, an efficient method that prunes irrelevant parts of the search space using KB-aware signals. CLOCQ uses a top-k query processor over score-ordered lists of KB items that combine signals about lexical matching, relevance to the question, coherence among candidate items, and connectivity in the KB graph. Experiments with two recent QA benchmarks for complex questions demonstrate the superiority of CLOCQ over state-of-the-art baselines with respect to answer presence, size of the search space, and runtimes.

Question answering over knowledge graphs (KG-QA) is a vital topic in IR. Questions with temporal intent are a special class of practical importance, but have not received much attention in research. This work presents EXAQT, the first end-to-end system for answering complex temporal questions that have multiple entities and predicates, and associated temporal conditions. EXAQT answers natural language questions over KGs in two stages, one geared towards high recall, the other towards precision at top ranks. The first step computes question-relevant compact subgraphs within the KG, and judiciously enhances them with pertinent temporal facts, using Group Steiner Trees and fine-tuned BERT models. The second step constructs relational graph convolutional networks (R-GCNs) from the first step's output, and enhances the R-GCNs with time-aware entity embeddings and attention over temporal relations. We evaluate EXAQT on TimeQuestions, a large dataset of 16k temporal questions we compiled from a variety of general purpose KG-QA benchmarks. Results show that EXAQT outperforms three state-of-the-art systems for answering complex questions over KGs, thereby justifying specialized treatment of temporal QA.

The rise of personal assistants has made conversational question answering (ConvQA) a very popular mechanism for user-system interaction. State-of-the-art methods for ConvQA over knowledge graphs (KGs) can only learn from crisp question-answer pairs found in popular benchmarks. In reality, however, such training data is hard to come by: users would rarely mark answers explicitly as correct or wrong. In this work, we take a step towards a more natural learning paradigm - from noisy and implicit feedback via question reformulations. A reformulation is likely to be triggered by an incorrect system response, whereas a new follow-up question could be a positive signal on the previous turn's answer. We present a reinforcement learning model, termed CONQUER, that can learn from a conversational stream of questions and reformulations. CONQUER models the answering process as multiple agents walking in parallel on the KG, where the walks are determined by actions sampled using a policy network. This policy network takes the question along with the conversational context as inputs and is trained via noisy rewards obtained from the reformulation likelihood. To evaluate CONQUER, we create and release ConvRef, a benchmark with about 11k natural conversations containing around 205k reformulations. Experiments show that CONQUER successfully learns from noisy reward signals, significantly improving over a state-of-the-art baseline.

While neural recommenders have become the state-of-the-art in recent years, the complexity of deep models still makes the generation of tangible explanations for end users a challenging problem. Existing methods are usually based on attention distributions over a variety of features, which are still questionable regarding their suitability as explanations, and rather unwieldy to grasp for an end user. Counterfactual explanations based on a small set of the user's own actions have been shown to be an acceptable solution to the tangibility problem. However, current work on such counterfactuals cannot be readily applied to neural models. In this work, we propose ACCENT, the first general framework for finding counterfactual explanations for neural recommenders. It extends recently-proposed influence functions for identifying training points most relevant to a recommendation, from a single to a pair of items, while deducing a counterfactual set in an iterative process. We use ACCENT to generate counterfactual explanations for two popular neural models, Neural Collaborative Filtering (NCF) and Relational Collaborative Filtering (RCF), and demonstrate its feasibility on a sample of the popular MovieLens 100K dataset.

System-provided explanations for recommendations are an important component towards transparent and trustworthy AI. In state-of-the-art research, this is a one-way signal, though, to improve user acceptance. In this paper, we turn the role of explanations around and investigate how they can contribute to enhancing the quality of generated recommendations themselves. We devise a human-in-the-loop framework, called Elixir, where user feedback on explanations is leveraged for pairwise learning of user preferences. Elixir leverages feedback on pairs of recommendations and explanations to learn user-specific latent preference vectors, overcoming sparseness by label propagation with item-similarity-based neighborhoods. Our framework is instantiated using generalized graph recommendation via Random Walk with Restart. Insightful experiments with a real user study show significant improvements in movie and book recommendations over item-level feedback.

Question answering (QA) over text passages is a problem of longstanding interest in information retrieval. Recently, the conversational setting has attracted attention, where a user asks a sequence of questions to satisfy her information needs around a topic. While this setup is a natural one and similar to humans conversing with each other, it introduces a key research challenge: understanding the context left implicit by the user in follow-up questions. In this work, we demonstrate CROWN (Conversational passage ranking by Reasoning Over Word Networks): an unsupervised yet effective system for conversational QA with passage responses, that supports several modes of context propagation over multiple turns. To this end, CROWN first builds a word proximity network (WPN) from large corpora to store statistically significant term co-occurrences. At answering time, passages are ranked by a combination of their similarity to the question, and coherence of query terms within: these factors are measured by reading off node and edge weights from the WPN. CROWN provides an interface that is both intuitive for end-users, and insightful for experts for reconfiguration to individual setups. CROWN was evaluated on TREC CAsT data, where it achieved above-median performance in a pool of neural methods.

The last few years have seen an explosion of research on the topic of automated question answering (QA), spanning the communities of information retrieval, natural language processing, and artificial intelligence. This tutorial would cover the highlights of this really active period of growth for QA to give the audience a grasp over the families of algorithms that are currently being used. We partition research contributions by the underlying source from where answers are retrieved: curated knowledge graphs, unstructured text, or hybrid corpora. We choose this dimension of partitioning as it is the most discriminative when it comes to algorithm design. Other key dimensions are covered within each sub-topic: like the complexity of questions addressed, and degrees of explainability and interactivity introduced in the systems. We would conclude the tutorial with the most promising emerging trends in the expanse of QA, that would help new entrants into this field make the best decisions to take the community forward. Much has changed in the community since the last tutorial on QA in SIGIR 2016, and we believe that this timely overview will indeed benefit a large number of conference participants.

Interpretable explanations for recommender systems and other machine learning models are crucial to gain user trust. Prior works that have focused on paths connecting users and items in a heterogeneous network have several limitations, such as discovering relationships rather than true explanations, or disregarding other users' privacy. In this work, we take a fresh perspective, and present PRINCE: a provider-side mechanism to produce tangible explanations for end-users, where an explanation is defined to be a set of minimal actions performed by the user that, if removed, changes the recommendation to a different item. Given a recommendation, PRINCE uses a polynomial-time optimal algorithm for finding this minimal set of a user's actions from an exponential search space, based on random walks over dynamic graphs. Experiments on two real-world datasets show that PRINCE provides more compact explanations than intuitive baselines, and insights from a crowdsourced user-study demonstrate the viability of such action-based explanations. We thus posit that PRINCE produces scrutable, actionable, and concise explanations, owing to its use of counterfactual evidence, a user's own actions, and minimal sets, respectively.

Fact-centric information needs are rarely one-shot; users typically ask follow-up questions to explore a topic. In such a conversational setting, the user's inputs are often incomplete, with entities or predicates left out, and ungrammatical phrases. This poses a huge challenge to question answering (QA) systems that typically rely on cues in full-fledged interrogative sentences. As a solution, we develop CONVEX, an unsupervised method that can answer incomplete questions over a knowledge graph (KG) by maintaining conversation context using entities and predicates seen so far and automatically inferring missing or ambiguous pieces for follow-up questions. The core of our method is a graph exploration algorithm that judiciously expands a frontier to find candidate answers for the current question. To evaluate CONVEX, we release ConvQuestions, a crowdsourced benchmark with 11,200 distinct conversations from five different domains. We show that CONVEX: (i) adds conversational support to any stand-alone QA system, and (ii) outperforms state-of-the-art baselines and question completion strategies.

Direct answering of questions that involve multiple entities and relations is a challenge for text-based QA. This problem is most pronounced when answers can be found only by joining evidence from multiple documents. Curated knowledge graphs (KGs) may yield good answers, but are limited by their inherent incompleteness and potential staleness. This paper presents QUEST, a method that can answer complex questions directly from textual sources on-the-fly, by computing similarity joins over partial results from different documents. Our method is completely unsupervised, avoiding training-data bottlenecks and being able to cope with rapidly evolving ad hoc topics and formulation style in user questions. QUEST builds a noisy quasi KG with node and edge weights, consisting of dynamically retrieved entity names and relational phrases. It augments this graph with types and semantic alignments, and computes the best answers by an algorithm for Group Steiner Trees. We evaluate QUEST on benchmarks of complex questions, and show that it substantially outperforms state-of-the-art baselines.

Users increasingly rely on social media feeds for consuming daily information. The items in a feed, such as news, questions, songs, etc., usually result from the complex interplay of a user's social contacts, her interests and her actions on the platform. The relationship of the user's own behavior and the received feed is often puzzling, and many users would like to have a clear explanation on why certain items were shown to them. Transparency and explainability are key concerns in the modern world of cognitive overload, filter bubbles, user tracking, and privacy risks. This paper presents FAIRY, a framework that systematically discovers, ranks, and explains relationships between users' actions and items in their social media feeds. We model the user's local neighborhood on the platform as an interaction graph, a form of heterogeneous information network constructed solely from information that is easily accessible to the concerned user. We posit that paths in this interaction graph connecting the user and her feed items can act as pertinent explanations for the user. These paths are scored with a learning-to-rank model that captures relevance and surprisal. User studies on two social platforms demonstrate the practical viability and user benefits of the FAIRY method.

Question answering over knowledge bases (KB-QA) poses challenges in handling complex questions that need to be decomposed into sub-questions. An important case, addressed here, is that of temporal questions, where cues for temporal relations need to be discovered and handled. We present TEQUILA, an enabler method for temporal QA that can run on top of any KB-QA engine. TEQUILA has four stages. It detects if a question has temporal intent. It decomposes and rewrites the question into non-temporal sub-questions and temporal constraints. Answers to sub-questions are then retrieved from the underlying KB-QA engine. Finally, TEQUILA uses constraint reasoning on temporal intervals to compute final answers to the full question. Comparisons against state-of-the-art baselines show the viability of our method.

Translating natural language questions to semantic representations such as SPARQL is a core challenge in open-domain question answering over knowledge bases (KB-QA). Existing methods rely on a clear separation between an offline training phase, where a model is learned, and an online phase where this model is deployed. Two major shortcomings of such methods are that (i) they require access to a large annotated training set that is not always readily available and (ii) they fail on questions from before-unseen domains. To overcome these limitations, this paper presents NEQA, a continuous learning paradigm for KB-QA. Offline, NEQA automatically learns templates mapping syntactic structures to semantic ones from a small number of training question-answer pairs. Once deployed, continuous learning is triggered on cases where templates are insufficient. Using a semantic similarity function between questions and by judicious invocation of non-expert user feedback, NEQA learns new templates that capture previously-unseen syntactic structures. This way, NEQA gradually extends its template repository. NEQA periodically re-trains its underlying models, allowing it to adapt to the language used after deployment. Our experiments demonstrate NEQA's viability, with steady improvement in answering quality over time, and the ability to answer questions from new domains.

Users who wish to leave an online forum often do not have the freedom to erase their data completely from the service providers' (SP) system. The primary reason behind this is that analytics on such user data form a core component of many online providers' business models. On the other hand, if the profiles reside in the SP's system in an unchanged form, major privacy violations may occur if the infrastructure is compromised, or the SP is acquired by another organization. In this work, we investigate an alternative solution to standard profile removal, where posts of different users are split and merged into synthetic mediator profiles. The goal of our framework is to preserve the SP's data mining utility as far as possible, while minimizing users' privacy risks. We present several mechanisms of assigning user posts to such mediator accounts and show the effectiveness of our framework using data from StackExchange and various health forums.

Several computer users neither assign names to their documents systematically nor organize them into suitable folders, making it difficult to search for relevant files when needed. While this problem can be addressed in several ways, we explore the novel approach of automated assignment of topical icons to documents in order to cue memory for faster navigation. Specifically, we overlay the currently available generic software-oriented file association icons like Acrobat, Word or Powerpoint on documents with algorithmically assigned icons that are specific to the topical content of the documents. Our pipeline method uses document clustering, significant-phrase extraction, phrase generalization and phrase vector matching for assigning icons to documents. Experimental results show that topical iconification significantly speeds up document navigation time vis-á-vis content-based file naming, in both a controlled laboratory setup as well as in a crowdsourced study. Icons assigned by our algorithm are observed to have satisfactory inter-annotator agreement with respect to their meanings.

Online service providers gather vast amounts of data to build user profiles. Such profiles improve service quality through personalization, but may also intrude on user privacy and incur discrimination risks. In this work, we propose a framework which leverages solidarity in a large community to scramble user interaction histories. While this is beneficial for anti-profiling, the potential downside is that individual user utility, in terms of the quality of search results or recommendations, may severely degrade. To reconcile privacy and user utility and control their trade-off, we develop quantitative models for these dimensions and effective strategies for assigning user interactions to Mediator Accounts. We demonstrate the viability of our framework by experiments in two different application areas (search and recommender systems), using two large datasets.

We present a generic method for augmenting unsupervised query segmentation by incorporating Parts-of-Speech (POS) sequence information to detect meaningful but rare n-grams. Our initial experiments with an existing English POS tagger employing two different POS tagsets and an unsupervised POS induction technique specifically adapted for queries show that POS information can significantly improve query segmentation performance in all these cases.

This paper presents the first evaluation framework for Web search query segmentation based directly on IR performance. In the past, segmentation strategies were mainly validated against manual annotations. Our work shows that the goodness of a segmentation algorithm as judged through evaluation against a handful of human annotated segmentations hardly reflects its effectiveness in an IR-based setup. In fact, state-of the-art algorithms are shown to perform as good as, and sometimes even better than human annotations a fact masked by previous validations. The proposed framework also provides us an objective understanding of the gap between the present best and the best possible segmentation algorithm. We draw these conclusions based on an extensive evaluation of six segmentation strategies, including three most recent algorithms, vis-a-vis segmentations from three human annotators. The evaluation framework also gives insights about which segments should be necessarily detected by an algorithm for achieving the best retrieval results. The meticulously constructed dataset used in our experiments has been made public for use by the research community.