Data governance is recognised as a new capability for organisations to maximize the value of data. Process mining is essential for the resilient growth of businesses, making process data a strategic asset for organisations. Even though the availability of reliable process data is vital for obtaining dependable insights into process mining techniques, there exists no framework that explains how to govern process data holistically. We address this gap by presenting the first data governance framework for process mining that was derived from a Delphi study conducted with a panel of academics and practitioners from around the world. The framework provides multiple avenues for future research.

Real-life event logs, reflecting the actual executions of complex business processes, are faced with numerous data quality issues. Extensive data sanity checks and pre-processing are usually needed before historical data can be used as input to obtain reliable data-driven insights. However, most of the existing algorithms in process mining, a field focusing on data-driven process analysis, do not take any data quality issues or the potential effects of data pre-processing into account explicitly. This can result in erroneous process mining results, leading to inaccurate, or misleading conclusions about the process under investigation. To address this gap, we propose data quality annotations for event logs, which can be used by process mining algorithms to generate quality-informed insights. Using a design science approach, requirements are formulated, which are leveraged to propose data quality annotations. Moreover, we present the “Quality-Informed visual Miner” plug-in to demonstrate the potential utility and impact of data quality annotations. Our experimental results, utilising both synthetic and real-life event logs, show how the use of data quality annotations by process mining techniques can assist in increasing the reliability of performance analysis results.

Process mining techniques aim to derive knowledge of the execution of processes, by means of automated analysis of behaviour recorded in event logs. A well-known challenge in process mining is to strike an adequate balance between the behavioural quality of a discovered model compared to the event log and the model's complexity as perceived by stakeholders. At the same time, events typically contain multiple attributes related to parts of the process at different levels of abstraction, which are often ignored by existing process mining techniques, resulting in either highly complex and/or incomprehensible process mining results. This paper addresses this problem by extending process mining to use event-level attributes readily available in event logs. We introduce (1) the concept of multi-level logs and generalise existing hierarchical process models, which support multiple modelling formalisms and notions of activities in a single model, (2) a framework, instantiation and implementation for process discovery of hierarchical models, and (3) a corresponding conformance checking technique. The resulting framework has been implemented as a plug-in of the open-source process mining framework ProM, and has been evaluated qualitatively and quantitatively using multiple real-life event logs.