In this paper, we examine the socio-cultural, technical, and organisational contexts surrounding Gender-Based Violence (GBV) prevention and response as a basis for designing interactive digital systems that facilitate multi-agency collaboration and strengthen GBV service delivery in resource-constrained environments. We address two research questions: (i) What socio-technical factors shape the design of digital systems that support multi-agency collaboration and GBV service delivery? and (ii) What design solutions can be developed from these factors to strengthen coordination and interaction among GBV service providers? We draw on the Socially Aware Design (SAwD) framework to conceptualise and situate the study within Human Computer Interaction (HCI) research. Using SAwD, we examine design both as a process of developing interactive systems and as a means of advancing social and developmental goals in GBV prevention and response. Empirical data from the socio-technical research are analysed at three levels – informal, formal, and technical information levels – as conceptualised in the SAwD framework. Based on this analysis, we identify design requirements, co-develop design mock-ups, and conduct stakeholder reviews along with research participants. Our findings show that integrating situated informal and formal design contexts with technical information in HCI research increases the likelihood of designing systems that support effective human-technology interaction and potentially generate meaningful social impact. Overall, the study highlights the importance of aligning design principles with the potential developmental impact of interactive systems for multi-agency collaboration, addressing a gap in existing research that has focused primarily on survivors or perpetrators.

Online threats to children, in the form of cyberbullying, grooming, and sexting, have reached unprecedented and alarming levels. Support is still lacking despite endless efforts by child safety organisations and online safety educational programmes. This is mainly due to children feeling apprehensive in such situations, ashamed of revealing their distressing encounter to an adult or even for not having anyone to approach with their concerns. This paper investigates how children envision the potential support of a chatbot in such contexts. We captured design requirements for such a chatbot through a participatory design approach involving 110 schoolchildren in the UK. Using LEGO figures, they elaborated and performed stories featuring the interaction of a child under threat with a chatbot. The analysis of the dialogues in their performances and their reflections resulted in a set of expected tasks for the chatbot, a conversation flow, and novel socio-technical requirements addressing potential users’ main concerns and expectations.

TV is an artifact present in 90% of Brazilian homes and it is the main source of information for a major part of the population. The moment of definition and consolidation of an interactive digital TV technology in Brazil provides us with a unique opportunity to cope with the digital divide issues. Making sure that iDTV contents and devices are flexible enough so that people are able to perceive, understand and interact with them is an essential requirement for the democratization of information via TV broadcasting. This paper investigates the basis for setting an interactive digital TV in Brazil by analyzing the Brazilian scenario and by proposing recommendations for the design of accessible user interfaces for iDTV applications; this basis is illustrated with the design of ciT-goV, a t-gov application prototype.