In this work, we share our experience on tele-knowledge pre-training for fault analysis, a crucial task in telecommunication applications that requires a wide range of knowledge normally found in both machine log data and product documents. To organize this knowledge from experts uniformly, we propose to create a Tele-KG (tele-knowledge graph). Using this valuable data, we further propose a tele-domain language pre-training model TeleBERT and its knowledge-enhanced version, a tele-knowledge re-training model KTeleBERT. which includes effective prompt hints, adaptive numerical data encoding, and two knowledge injection paradigms. Concretely, our proposal includes two stages: first, pre-training TeleBERT on 20 million tele-related corpora, and then re-training it on 1 million causal and machine-related corpora to obtain KTeleBERT. Our evaluation on multiple tasks related to fault analysis in tele-applications, including root-cause analysis, event association prediction, and fault chain tracing, shows that pretraining a language model with tele-domain data is beneficial for downstream tasks. Moreover, the KTeleBERT re-training further improves the performance of task models, highlighting the effectiveness of incorporating diverse tele-knowledge into the model.

Knowledge graphs (KG) are essential background knowledge providers in many tasks. When designing models for KG-related tasks, one of the key tasks is to devise the Knowledge Representation and Fusion (KRF) module that learns the representation of elements from KGs and fuses them with task representations. While due to the difference of KGs and perspectives to be considered during fusion across tasks, duplicate and ad hoc KRF modules design are conducted among tasks. In this paper, we propose a novel knowledge graph pretraining model KGTransformer that could serve as a uniform KRF module in diverse KG-related tasks. We pretrain KGTransformer with three self-supervised tasks with sampled sub-graphs as input. For utilization, we propose a general prompt-tuning mechanism regarding task data as a triple prompt to allow flexible interactions between task KGs and task data. We evaluate pretrained KGTransformer on three tasks, triple classification, zero-shot image classification, and question answering. KGTransformer consistently achieves better results than specifically designed task models. Through experiments, we justify that the pretrained KGTransformer could be used off the shelf as a general and effective KRF module across KG-related tasks. The code and datasets are available at https://github.com/zjukg/KGTransformer.