Kristof Coussement

dblp:12/361 · DBLP profile ↗
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5ranked-venue papers in the field
1as first author
2since 2021 · last 2026
0000-0003-1346-9425ORCID · verified

Domains — venue-derived; a paper can count in several

Knowledge Engineering, Semantic Web & Information Systems · 4 (1 first)Data Mining & Knowledge Discovery · 1
YearPublicationVenuePosition
2026 Integrating e-commerce and social media metrics in prescriptive multichannel retail store efficiency analysis: A case study in do-it-yourself retailing
Koen W. De Bock, Kristof Coussement, Arno De Caigny, Cristina Ciobanu
Inf. Manag.2
2021 Targeting customers for profit: An ensemble learning framework to support marketing decision-making
Stefan Lessmann, Johannes Haupt, Kristof Coussement, Koen W. De Bock
Inf. Sci.3
2020 A survey and benchmarking study of multitreatment uplift modeling
abstract
Abstract Uplift modeling is an instrument used to estimate the change in outcome due to a treatment at the individual entity level. Uplift models assist decision-makers in optimally allocating scarce resources. This allows the selection of the subset of entities for which the effect of a treatment will be largest and, as such, the maximization of the overall returns. The literature on uplift modeling mostly focuses on queries concerning the effect of a single treatment and rarely considers situations where more than one treatment alternative is utilized. This article surveys the current literature on multitreatment uplift modeling and proposes two novel techniques: the naive uplift approach and the multitreatment modified outcome approach. Moreover, a benchmarking experiment is performed to contrast the performances of different multitreatment uplift modeling techniques across eight data sets from various domains. We verify and, if needed, correct the imbalance among the pretreatment characteristics of the treatment groups by means of optimal propensity score matching, which ensures a correct interpretation of the estimated uplift. Conventional and recently proposed evaluation metrics are adapted to the multitreatment scenario to assess performance. None of the evaluated techniques consistently outperforms other techniques. Hence, it is concluded that performance largely depends on the context and problem characteristics. The newly proposed techniques are found to offer similar performances compared to state-of-the-art approaches.
Diego Olaya, Kristof Coussement, Wouter Verbeke
Data Min. Knowl. Discov.2
2020 Acceptance of text-mining systems: The signaling role of information quality
Nathalie T. M. Demoulin, Kristof Coussement
Inf. Manag.2
2008 Integrating the voice of customers through call center emails into a decision support system for churn prediction
Kristof Coussement, Dirk Van den Poel
Inf. Manag.1