Personalized product search provides significant benefits to e-commerce platforms by extracting more accurate user preferences from historical behaviors. Previous studies largely focused on the user factors when personalizing the search query, while ignoring the item perspective, which leads to the following two challenges that we summarize in this paper: First, previous approaches relying only on co-occurrence frequency tend to overestimate the conversion rates for popular items and underestimate those for long-tail items, resulting in inaccurate item similarities; Second, user purchasing propensity is highly heterogeneous according to the popularity of the target item: it is less correlated with the user's historical behavior for a popular item and more correlated for a long-tail item. To address these challenges, in this paper we propose NAM, a Normalization Attention Model, which optimizes ''when to personalize'' by utilizing Inverse Item Frequency (IIF) and employing a gating mechanism, as well as optimizes ''how to personalize'' by normalizing the attention mechanism from a global perspective. Through comprehensive experiments, we demonstrate that our proposed NAM model significantly outperforms state-of-the-art baseline models. Furthermore, we conducted an online A/B test at Fliggy, and obtained a significant improvement of 0.8% over the latest production system in conversion rate.

Train transfer plan ranking has become the core business of online travel platforms (OTPs), due to the flourish development of high- speed rail technology and convenience of booking trains online. Currently, mainstream OTPs adopt rule-based or simple preference- based strategies to rank train transfer plans. However, the insuf- ficient emphasis on the costs of plans and the negligence of con- sidering reference transfer plans make these existing strategies less effective in solving the personalized ranking problem of train transfer plans. To this end, a novel personalized deep network (Plan- Ranker) is presented in this paper to better address the problem. In PlanRanker, a personalized learning component is first proposed to capture both of the query semantics and the target transfer plan- relevant personalized interests of a user over the user's behavior log data. Then, we present a cost learning component, where both of the price cost and the time cost of a target transfer plan are emphasized and learned. Finally, a reference transfer plan learning component is designed to enable the whole framework of PlanRanker to learn from reference transfer plans which are pieced together by plat- form users and thus reflect the wisdom of crowd. PlanRanker is now successfully deployed at Alibaba Fliggy, one of the largest OTPs in China, serving millions of users every day for train ticket reservation. Offline experiments on two production datasets and a country-scale online A/B test at Fliggy both demonstrate the superiority of the proposed PlanRanker over baselines.

In light of the success of the pre-trained language models (PLMs), continual pre-training of generic PLMs has been the paradigm of domain adaption. In this paper, we propose QUERT, A Continual Pre-trained Language Model for QUERy Understanding in Travel Domain Search. QUERT is jointly trained on four tailored pre-training tasks to the characteristics of query in travel domain search: Geography-aware Mask Prediction, Geohash Code Prediction, User Click Behavior Learning, and Phrase and Token Order Prediction. Performance improvement of downstream tasks and ablation experiment demonstrate the effectiveness of our proposed pre-training tasks. To be specific, the average performance of downstream tasks increases by 2.02% and 30.93% in supervised and unsupervised settings, respectively. To check on the improvement of QUERT to online business, we deploy QUERT and perform A/B testing on Fliggy APP. The feedback results show that QUERT increases the Unique Click-Through Rate and Page Click-Through Rate by 0.89% and 1.03% when applying QUERT as the encoder. Resources are available at https://github.com/hsaest/QUERT

POI tagging aims to annotate a point of interest (POI) with some informative tags, which facilitates many services related to POIs, including search, recommendation, and so on. Most of the existing solutions neglect the significance of POI images and seldom fuse the textual and visual features of POIs, resulting in suboptimal tagging performance. In this paper, we propose a novel M ulti-M odal M odel for P OI T agging, namely M3PT, which achieves enhanced POI tagging through fusing the target POI's textual and visual features, and the precise matching between the multi-modal representations. Specifically, we first devise a domain-adaptive image encoder (DIE) to obtain the image embeddings aligned to their gold tags' semantics. Then, in M3PT's text-image fusion module (TIF), the textual and visual representations are fully fused into the POIs' content embeddings for the subsequent matching. In addition, we adopt a contrastive learning strategy to further bridge the gap between the representations of different modalities. To evaluate the tagging models' performance, we have constructed two high-quality POI tagging datasets from the real-world business scenario of Ali Fliggy. Upon the datasets, we conducted the extensive experiments to demonstrate our model's advantage over the baselines of uni-modality and multi-modality, and verify the effectiveness of important components in M3PT, including DIE, TIF and the contrastive learning strategy.

Sequential matching, which aims to predict the item a user will next interact with in the sequential context of the user's historical behaviors, is widely adopted in recommender systems. Existing works mainly characterize the sequential context as the dependencies of user interactions, which is less effective for online travel recommendation where users' behaviors are highly correlated with theirstages in the travel life cycle. Specifically, users on an online travel platform (OTP) usually go through different stages (e.g., exploring a destination, planning an itinerary), and make several correlated interactions (e.g., booking a flight, reserving a hotel, renting a car) at each stage. In this paper, we propose to capture the deep sequential context by modeling the evolving of user stages, and develop a novel stage-aware deep sequential matching network (SASNet) that incorporates inter-stage and intra-stage dependencies over stage-augmented interaction sequence for more accurate and interpretable recommendation. Extensive experiments on real-world datasets validate the superiority of our model for both online travel recommendation and general next-item recommendation. Our model has been successfully deployed at Fliggy, one of the most popular OTPs in China, and shows good performance in serving online traffic.

In this paper, we propose a novel elastic demand function that captures the price elasticity of demand in hotel occupancy prediction. We develop a price elasticity prediction model (PEM) with a competitive representation module and a multi-sequence fusion model to learn the dynamic price elasticity from a complex set of affecting factors. Moreover, a multi-task framework consisting of room- and hotel-level occupancy prediction tasks is introduced to PEM to alleviate the data sparsity issue. Extensive experiments on real-world datasets show that PEM outperforms other state-of-the-art methods for both occupancy prediction and dynamic pricing. PEM model has been successfully deployed at Fliggy and shown good performance in online hotel booking services.