Most existing LTR approaches follow a supervised learning paradigm from offline data collected from the online system. However, it has been noticed that previous LTR models can have good performances over offline validation data but have poor online performances, which implies a possible large inconsistency between the offline and online evaluation. We investigate and confirm in this paper that such inconsistency exists and can have a significant impact on AliExpress Search. Reasons for the inconsistency include the ignorance of item context. Therefore, this paper proposes an evaluator-generator framework for LTR with item context. The framework consists of an evaluator that generalizes to evaluate recommendations involving the context, and a generator that maximizes the evaluator score by reinforcement learning, and a discriminator that ensures the generalization of the evaluator. Extensive experiments in simulation environments and AliExpress Search online system show that, firstly, the classic data-based metrics on the offline dataset can show significant inconsistency with online performance. Secondly, the proposed evaluator score is significantly more consistent with the online performance than common ranking metrics. Finally, as the consequence, our method achieves a significant improvement in terms of Conversion Rate over the industrial-level fine-tuned model in online A/B tests.

Sequential recommendation predicts users' next behaviors with their historical interactions. Recommending with longer sequences improves recommendation accuracy and increases the degree of personalization. As sequences get longer, existing works have not yet addressed the following two main challenges. Firstly, modeling long-range intra-sequence dependency is difficult with increasing sequence lengths. Secondly, it requires efficient memory and computational speeds. In this paper, we propose a Sparse Attentive Memory (SAM) network for long sequential user behavior modeling. SAM supports efficient training and real-time inference for user behavior sequences with lengths on the scale of thousands. In SAM, we model the target item as the query and the long sequence as the knowledge database, where the former continuously elicits relevant information from the latter. SAM simultaneously models target-sequence dependencies and long-range intra-sequence dependencies with O(L) complexity and O(1) number of sequential updates, which can only be achieved by the self-attention mechanism with O(L2) complexity. Extensive empirical results demonstrate that our proposed solution is effective not only in long user behavior modeling but also on short sequences modeling. Implemented on sequences of length 1000, SAM is successfully deployed on one of the largest international E-commerce platforms. This inference time is within 30ms, with a substantial 7.30% click-through rate improvement for the online A/B test. To the best of our knowledge, it is the first end-to-end long user sequence modeling framework that models intra-sequence and target-sequence dependencies with the aforementioned degree of efficiency and successfully deployed on a large-scale real-time industrial recommender system.

For years, machine learning has become the dominant approach to a variety of information retrieval tasks. The performance of machine learning algorithms heavily depends on their hyperparameters. It is hence critical to identity the optimal hyperparameter configuration when applying machine learning algorithms. Most of existing hyperparameter optimization methods assume a static relationship between hyperparameter configuration and algorithmic performance and are thus not suitable for many information retrieval applications with non-stationary environments such as e-commerce recommendation and online advertising. To address this limitation, we study online hyperparameter optimization, where the hyperparameter configuration is optimized on the fly. We formulate online hyperparameter optimization as a non-stationary continuum-armed bandits problem in which each arm corresponds to a hyperparameter configuration and the algorithmic performance is viewed as reward. For this problem, we develop principled methods with strong theoretical guarantees in terms of dynamic regret. The key idea is to adaptively discretize the continuous arm set and estimate the mean reward of each arm via weighted averaging. As a case application, we show how our methods can be applied to optimize the hyperparameter of vector-based candidate generation algorithm and empirically demonstrate the effectiveness and efficiency of our methods on public advertising dataset and online A/B testing. Furthermore, to the best of our knowledge, our methods are the first to achieve sub-linear dynamic regret bounds for continuum-armed bandits, which may be of independent interest.

Ensemble models in E-commerce combine predictions from multiple sub-models for ranking and revenue improvement. Industrial ensemble models are typically deep neural networks, following the supervised learning paradigm to infer conversion rate given inputs from sub-models. However, this process has the following two problems. Firstly, the point-wise scoring approach disregards the relationships between items and leads to homogeneous displayed results, while diversified display benefits user experience and revenue. Secondly, the learning paradigm focuses on the ranking metrics and does not directly optimize the revenue. In our work, we propose a new Learning-To-Ensemble (LTE) framework RA-EGO, which replaces the ensemble model with a contextual Rank Aggregator (RA) and explores the best weights of sub-models by the Evaluator-Generator Optimization (EGO). To achieve the best online performance, we propose a new rank aggregation algorithm TournamentGreedy as a refinement of classic rank aggregators, which also produces the best average weighted Kendall Tau Distance (KTD) amongst all the considered algorithms with quadratic time complexity. Under the assumption that the best output list should be Pareto Optimal on the KTD metric for sub-models, we show that our RA algorithm has higher efficiency and coverage in exploring the optimal weights. Combined with the idea of Bayesian Optimization and gradient descent, we solve the online contextual Black-Box Optimization task that finds the optimal weights for sub-models given a chosen RA model. RA-EGO has been deployed in our online system and has improved the revenue significantly.

Traditional Learning to Rank (LTR) models in E-commerce are usually trained on logged data from a single domain. However, data may come from multiple domains, such as hundreds of countries in international E-commerce platforms. Learning a single ranking function obscures domain differences, while learning multiple functions for each domain may also be inferior due to ignoring the correlations between domains. It can be formulated as a multi-task learning problem where multiple tasks share the same feature and label space. To solve the above problem, which we name Multi-Scenario Learning to Rank, we propose the Hybrid of implicit and explicit Mixture-of-Experts (HMoE) approach. Our proposed solution takes advantage of Multi-task Mixture-of-Experts to implicitly identify distinctions and commonalities between tasks in the feature space, and improves the performance with a stacked model learning task relationships in the label space explicitly. Furthermore, to enhance the flexibility, we propose an end-to-end optimization method with a task-constrained back-propagation strategy. We empirically verify that the optimization method is more effective than two-stage optimization required by the stacked approach. Experiments on real-world industrial datasets demonstrate that HMoE significantly outperforms the popular multi-task learning methods. HMoE is in-use in the search system of AliExpress and achieved 1.92% revenue gain in the period of one-week online A/B testing. We also release a sampled version of our dataset to facilitate future research.

Deep reinforcement learning has shown great potential in improving system performance autonomously, by learning from iterations with the environment. However, traditional reinforcement learning approaches are designed to work in static environments. In many real-world problems, the environments are commonly dynamic, in which the performance of reinforcement learning approaches can degrade drastically. A direct cause of the performance degradation is the high-variance and biased estimation of the reward, due to the distribution shifting in dynamic environments. In this paper, we propose two techniques to alleviate the unstable reward estimation problem in dynamic environments, the stratified sampling replay strategy and the approximate regretted reward, which address the problem from the sample aspect and the reward aspect, respectively. Integrating the two techniques with Double DQN, we propose the Robust DQN method. We apply Robust DQN in the tip recommendation system in Taobao online retail trading platform. We firstly disclose the highly dynamic property of the recommendation application. We then carried out online A/B test to examine Robust DQN. The results show that Robust DQN can effectively stabilize the value estimation and, therefore, improves the performance in this real-world dynamic environment.

In E-commerce platforms such as Amazon and TaoBao , ranking items in a search session is a typical multi-step decision-making problem. Learning to rank (LTR) methods have been widely applied to ranking problems. However, such methods often consider different ranking steps in a session to be independent, which conversely may be highly correlated to each other. For better utilizing the correlation between different ranking steps, in this paper, we propose to use reinforcement learning (RL) to learn an optimal ranking policy which maximizes the expected accumulative rewards in a search session. Firstly, we formally define the concept of search session Markov decision process (SSMDP) to formulate the multi-step ranking problem. Secondly, we analyze the property of SSMDP and theoretically prove the necessity of maximizing accumulative rewards. Lastly, we propose a novel policy gradient algorithm for learning an optimal ranking policy, which is able to deal with the problem of high reward variance and unbalanced reward distribution of an SSMDP. Experiments are conducted in simulation and TaoBao search engine. The results demonstrate that our algorithm performs much better than the state-of-the-art LTR methods, with more than 40% and 30% growth of total transaction amount in the simulation and the real application, respectively.