Abstract This study explored users' criteria for citation decisions and investigated the effects on users' intention to cite using a mixed‐method approach. A qualitative study was conducted first, where 16 citing criteria were identified based on interviews and inductive analysis. The findings were then used to develop hypotheses and extend the information adoption model. A questionnaire was designed to collect data from users in Chinese universities to test the research model. The findings indicated that pleasure, topicality, and functionality significantly increased users' perceived information usefulness, while familiarity and accessibility significantly enhanced users' perceived ease of use. Information usefulness and information ease of use further contributed to users' intention to cite with adjusted R2 equaling 44.6%. It is also found that perceived academic quality based on 5 antecedents (i.e., reliability, comprehensiveness, novelty, author credibility, and source reputation) significantly increased users' pleasure. Implications and limitations were provided.

Live chat, which is embedded in some shopping websites, allows a retailer to communicate with its shoppers directly and respond to their inquiries promptly. We extended the Speech Act Theory (SAT) to this context by developing the Dialog Conversion Model (DCM) that elucidates the characteristics of online dialog between shoppers and retailers. We validated the DCM using quantitative and qualitative data. The quantitative analyses of 1,185 communication sessions and related purchase records reflect that shoppers' cognitive, rather than affective, expressions tend to indicate their purchase intentions, and retailers should emphasize cognitive expressions to the extent possible while being strategic in their choice of expressions. Furthermore, the affective expressions (in positive and negative forms) articulated by retailers have a considerable influence on purchase conversion. However, the same is not true for shoppers. Post‐hoc interviews were conducted with shoppers to gain additional insights.

One challenge to the success of online knowledge-sharing communities relates to the participants' longtime participation. Literature has explored the determinants of initial participation rather than longtime participation despite significant differences between them. To fill this research gap, this article conceptualizes involvement and continuous commitment regarding longtime participation and examines their antecedents in the Chinese context. Extending the expectancy-value theory, knowledge-sharing expectancy, knowledge-sharing value, and knowledge-sharing affect are identified as antecedents of involvement and continuous commitment. This article further suggests that interpersonal trust and the norm of reciprocity are important contextual factors in the Chinese context that enhance the positive impacts of these antecedents on involvement and continuous commitment. Empirical results confirm most hypotheses. Interestingly, the impact of knowledge-sharing affect is not influenced by interpersonal trust or the norm of reciprocity. Both theoretical and practical implications are discussed.