Many studies have investigated the burnout model in Western societies but have ignored it in the Arab region. They have also found that the burnout model does not have clear cut dimensions. To fill this gap, the authors applied a modified version of the burnout model to college students in Kuwait to measure their satisfaction with an e-learning system during the Coronavirus pandemic. They survey 573 college-level students in Kuwait on their preference of online learning. The results indicated that the perceived workload and exhaustion (as a burnout variable) had more of an effect on dissatisfaction with e-learning than system quality. Further, they also found that dissatisfaction was negatively associated with e-learning acceptance.

Many studies have focused on the adoption of social commerce (s-commerce) by customers but not by businesses or by microbusinesses. Further, they have investigated this adoption from a researcher's perspective while using quantitative approaches. To fill this gap, the study sheds light on the success of Instagram for microbusinesses (IMB) in an Arab country and highlights the need for more investigation in order to understand this complex phenomenon. In this study, the authors use a qualitative approach to 27 microbusiness cases that adopted Instagram for s-commerce. They use technological innovation theories to successfully identify and classify the drivers and inhibitors of success under different contexts. Hence, they find that the success of IMB in Kuwait is contingent on addressing different technological, organizational, and environmental challenges. Further, they find that Instagram initiatives are still evolving and still need assistance from different stakeholders to overcome several hurdles. This study provides different recommendations that advance the theory and practice.

Despite the plethora of studies investigating different impacting factors on intention to re-use (IR) e-government services, they suffer from two limitations. First, initial studies provide mixed results on the effect of risk perception (PR) on IR. Second, although e-commerce studies have considered PR as a complex construct that encompasses several dimensions to date, none have considered exploring the effect of this complex construct on IR e-government websites. Thus, this study attempts to extend surrogates to such gaps by integrating PR and user trust (UT) in IR e-government using mixed-methods. It involved both a qualitative study (n = 81) to identify perceive risk antecedents and quantitative study (369 users) to build and test the proposed model. Results show that of eight PR factors, only privacy, time, psychological, and overall emerged as negative influencers and as such indirectly affect the IR government, through the mediating role of perceived value and user’s trust. System quality also has an indirect effect on IR through perceived value mediation.

The influence of eWoM use for s-commerce in the context of Arab region remains unexplored. To bridge this gap, this study develops a model for eWoM use for s-commerce post adoption. This model link three antecedents-factors (trust towards other people, trust of internet/Instagram, and perceived risks) to eWoM use for s-commerce through the mediation of perceived enjoyment, perceived value, and customer satisfaction. The model is validated with a large sample of 843 Instagram users using LISREL tool. Research findings revealed that propensity to trust, trust of internet, perceived risk, and perceived value affect use of eWoM through the indirect effect of perceived enjoyment and satisfaction, while perceived value has no direct effect on eWoM. Customer satisfaction was a predominant predictor of eWoM use. The model has relevant contributions and implications for both research and practice.

Many studies have investigated technology adoption in western countries and ignored the Arab region. The available Arab studies focused on the technology adoption model (TAM) and its subsequent variations while leaving important factors such as information quality, user involvement, availability of training and top management support on the success of information systems (IS). Despite that these factors were studied scantly in some past studies, this research attempts to fill this gap and develop a more integrative model of IS success. Results indicated the existence of four critical success factors, three organizational factors (management support, training, user involvement), and an information system factor (information quality), that affect IS success (use and satisfaction). Results found that information quality for the first time mediates the effect of the three organizational factors on IS success, while TAM components (perceived usefulness and perceived ease of use) have no effect.

While many studies focused on what is management information system (MIS) major, how it attracts potential students, and describes needed skills, the perceptions of fresh MIS graduates' continuous intention to stay working in the field, especially in developing countries has not yet been studied empirically. In addition, there seems to be minimal effort investigating the issue from the Arab perspective. This article is the first that develops a continuous model and is built upon the expectation confirmation model and other subsequent efforts. This model links three external variables, among them two new ones: skill-job fit, Wasta, and computer self-efficacy. This model was validated using a sample of 105 graduates in Kuwait. Results reveal that the new cultural variable “Wasta” has impact on continuous intention through the mediation of satisfaction, while skill job and computer self-efficacy affect continuous intention through the mediation of expectation and confirmation, and the skill-job fit exert the strongest impact on intention. This research is expected to advance both theory and practice.

Decline of student enrollment in MIS major is still an issue. In order to reverse the trend, this study highlights the drivers toward the management information system (MIS) major in an Arab country based on the Theory of Reasoned Action (TRA) and the Network Externalities Theory. This is the first study that integrates the perceived number of enrolled students (PNES) with TRA in addition to other variables (reputation of the instructor, job availability, financial considerations, computer self-efficacy, easiness of the major, and IT anxiety) with intention to enroll in MIS. The model was tested with 499 undergraduate students and analyzed with LISREL. Results indicate that, unlike western culture, the subjective norms and PNES (and not attitude) are important drivers toward the major. This study is relevant for practitioners who can learn strategies to attract more students to the MIS major.

An extensive body of research has tested the information systems success model in many contexts. Surprisingly, few of these studies have applied it to e-commerce. A study by represents one such initiative, but it is crucial to address several remaining gaps associated with that study. Moreover, no e-commerce success model has considered the Arab world, which exhibits unique cultural factors influencing e-commerce. The authors' study proposes an improved IS success model for e-commerce in the Arab world. This model, based on that of , adds several enhancements to the validity and generalisability of his efforts, uses the latest SEM techniques, including both monetary and nonmonetary value conceptualisations, uses a multidimensional conceptualisation of system quality, and proposes specific factors of e-commerce service quality. The authors tested the proposed research model with a truly randomised sampling approach using 288 experienced business-to-consumer (B2C) consumers in the Arab world. The results largely support our hypothesised model. The most important difference between our results and those of previous studies is our finding that although service quality influences value, it has no bearing on user satisfaction in an Arab context. This study will be useful for practitioners and researchers seeking to improve the understanding of B2C e-commerce success in the Arab world.

Instant messaging (IM) technology has received extensive focus in the West while there is lack of knowledge of it in the Arab world. This study aims to shed light on factors affecting IM usage and user satisfaction in an Arab country (Kuwait). To achieve this objective, this study develops a theoretical model that is based on three well-known models. This model includes curiosity (from the theory of flow), compatibility (from the innovation diffusion theory), perceived usefulness and perceived ease of use (from the technology acceptance model), and individual characteristics in the form of prior similar experience. The proposed model was tested using survey data from 609 students, with the results lending support for the proposed model. Importantly, results highlight the impact of social effect on curiosity as a new mediator of technology adoption and satisfaction. This study contributes to the literature on technology adoption in the Arab word and aids educational institutions and companies to understand the social and technical nature of users’ attitudes with regard to ICT adoption and satisfaction.