The bandit paradigm provides a unified modeling framework for problems that require decision-making under uncertainty. Because many business metrics can be viewed as rewards (a.k.a. utilities) that result from actions, bandit algorithms have seen a large and growing interest from industrial applications, such as search, recommendation and advertising. Indeed, with the bandit lens comes the promise of direct optimisation for the metrics we care about.

Calibration in recommender systems has recently gained significant attention. In the recommended list of items, calibration ensures that the various (past) areas of interest of a user are reflected with their corresponding proportions. For instance, if a user has watched, say, 80 romance movies and 20 action movies, then it is reasonable to expect the recommended list of movies to be comprised of about 80% romance and 20% action movies as well. Calibration is particularly important given that optimizing towards accuracy often leads to the user's minority interests being dominated by their main interests, or by a few overall popular items, in the recommendations they receive. In this paper, we propose a novel approach based on the max flow problem for generating calibrated recommendations. In a series of experiments using two publicly available datasets, we demonstrate the superior performance of our proposed approach compared to the state-of-the-art in generating relevant and calibrated recommendation lists.

Recommender Systems are becoming an inherent part of today’s Internet. They can be found anywhere from e-commerce platforms (eBay, Amazon) to music or movie streaming (Spotify, Netflix), social media (Facebook, Instagram, TikTok), travel platforms (Booking.com, Expedia), and much more. Whether a recommendation is successful or not can rely on multiple objectives such as user satisfaction, business value, and societal issues. In addition, the long-term happiness (along with short-term excitements and delight) of the users is critical for a recommender system to be considered successful. MORS workshop brings together researchers and practitioners to discuss the importance of these aspects of recommender systems and find ways to develop algorithms to build multi-objective recommenders and also evaluation metrics to assess their success.

Sequential recommendation models the dynamics of a user’s previous behaviors in order to forecast the next item, and has drawn a lot of attention. Transformer-based approaches, which embed items as vectors and use dot-product self-attention to measure the relationship between items, demonstrate superior capabilities among existing sequential methods. However, users’ real-world sequential behaviors are uncertain rather than deterministic, posing a significant challenge to present techniques. We further suggest that dot-product-based approaches cannot fully capture collaborative transitivity, which can be derived in item-item transitions inside sequences and is beneficial for cold start items. We further argue that BPR loss has no constraint on positive and sampled negative items, which misleads the optimization.

Recommender systems are modulating what billions of people are exposed to on a daily basis. Typically, these systems are optimized for user engagement signals such as clicks, streams, likes, or a weighted combination of such sets. Despite the pervasiveness of this practice, little research has been done to explore the downstream impacts of optimization choice on users, creators and the ecosystem they are offered in. We used a platform that caters recommendations to millions of people and show in practice what you optimize for can have a large impact on the content users are exposed to, as well as what they end up consuming.

Historically, the main criterion for a successful recommender system was the relevance of the recommended items to the user. In other words, the only objective for the recommendation algorithm was to learn user’s preferences for different items and generate recommendations accordingly. However, real-world recommender systems are well beyond a simple objective and often need to take into account multiple objectives simultaneously. These objectives can be either from the users’ perspective or they could come from other stakeholders such as item providers or any party that could be impacted by the recommendations. Such multi-objective and multi-stakeholder recommenders present unique challenges and these challenges were the focus of the MORS workshop.

Podcasts have continued to experience rapid growth in both cultural relevance as well as research attention. Coming off the success of the first PodRecs Workshop for Podcast Recommendations at RecSys in 2020, as well as to build upon the research datasets and prior work released in the last year, the second PodRecs Workshop for Podcast Recommendations was held at RecSys 2021 to further develop the community of researchers and practitioners interested in the recommendation of podcasts.

Podcasts are spoken documents across a wide-range of genres and styles, with growing listenership across the world, and a rapidly lowering barrier to entry for both listeners and creators. The great strides in search and recommendation in research and industry have yet to see impact in the podcast space, where recommendations are still largely driven by word of mouth. In this perspective paper, we highlight the many differences between podcasts and other media, and discuss our perspective on challenges and future research directions in the domain of podcast information access.

Recommender systems are increasingly used to predict and serve content that aligns with user taste, yet the task of matching new users with relevant content remains a challenge. We consider podcasting to be an emerging medium with rapid growth in adoption, and discuss challenges that arise when applying traditional recommendation approaches to address the cold-start problem. Using music consumption behavior, we examine two main techniques in inferring Spotify users preferences over more than 200k podcasts. Our results show significant improvements in consumption of up to 50% for both offline and online experiments. We provide extensive analysis on model performance and examine the degree to which music data as an input source introduces bias in recommendations.

Over the past decade, podcasts have been one of the fastest growing online streaming media. Many online audio streaming platforms such as Pandora, Spotify, etc. that traditionally focused on music content have started to incorporate services related to podcasts. Although incorporating new media types such as podcasts has created tremendous opportunities for these streaming platforms to expand their content offering, it also introduces new challenges. Since the functional use of podcasts and music may largely overlap for many people, the two types of content may compete with one another for the finite amount of time that users may allocate for audio streaming. As a result, incorporating podcast listening may influence and change the way users have originally consumed music. Adopting quasi-experimental techniques, the current study assesses the causal influence of adding a new class of content on user listening behavior by using large scale observational data collected from a widely used audio streaming platform. Our results demonstrate that podcast and music consumption compete slightly but do not replace one another – users open another time window to listen to podcasts. In addition, users who have added podcasts to their music listening demonstrate significantly different consumption habits for podcasts vs. music in terms of the streaming time, duration and frequency. Taking all the differences as input features to a machine learning model, we demonstrate that a podcast listening session is predictable at the start of a new listening session. Our study provides a novel contribution for online audio streaming and consumption services to understand their potential consumers and to best support their current users with an improved recommendation system.

We study the use and evaluation of a system for supporting music discovery, the experience of finding and listening to content previously unknown to the user. We adopt a mixed methods approach, including interviews, unsupervised learning, survey research, and statistical modeling, to understand and evaluate user satisfaction in the context of discovery. User interviews and survey data show that users' behaviors change according to their goals, such as listening to recommended tracks in the moment, or using recommendations as a starting point for exploration. We use these findings to develop a statistical model of user satisfaction at scale from interactions with a music streaming platform. We show that capturing users' goals, their deviations from their usual behavior, and their peak interactions on individual tracks are informative for estimating user satisfaction. Finally, we present and validate heuristic metrics that are grounded in user experience for online evaluation of recommendation performance. Our findings, supported with evidence from both qualitative and quantitative studies, reveal new insights about user expectations with discovery and their behavioral responses to satisfying and dissatisfying systems.