Despite their powerful text generation capabilities, large language models (LLMs) still struggle to effectively utilize external tools to solve complex tasks, a challenge known as tool learning. Existing methods primarily rely on supervised fine-tuning, treating tool learning as a text generation problem while overlooking the decision-making complexities inherent in multi-step contexts. In this work, we propose modeling tool learning as a dynamic decision-making process and introduce StepTool, a novel step-grained reinforcement learning framework that enhances LLMs' capabilities in multi-step tool use. StepTool comprises two key components: Step-grained Reward Shaping, which assigns rewards to each tool interaction based on its invocation success and contribution to task completion; and Step-grained Optimization, which applies policy gradient methods to optimize the model across multiple decision steps. Extensive experiments across diverse benchmarks show that StepTool consistently outperforms both SFT-based and RL-based baselines in terms of task Pass Rate and Recall of relevant tools. Furthermore, our analysis suggests that StepTool helps models discover new tool-use strategies rather than merely re-weighting prior knowledge. These results highlight the importance of fine-grained decision modeling in tool learning and establish StepTool as a general and robust solution for enhancing multi-step tool use in LLMs. Code and data are available at https://github.com/yuyq18/StepTool.

Feature interaction modeling is crucial for deep recommendation models. A common and effective approach is to construct explicit feature combinations to enhance model performance. However, in practice, only a small fraction of these combinations are truly informative. Thus it is essential to select useful feature combinations to reduce noise and manage memory consumption. While feature selection methods have been extensively studied, they are typically limited to selecting individual features. Extending these methods for high-order feature combination selection presents a significant challenge due to the exponential growth in time complexity when evaluating feature combinations one by one. In this paper, we propose TayFCS, a lightweight feature combination selection method that significantly improves model performance. Specifically, we propose the Taylor Expansion Scorer (TayScorer) module for field-wise Taylor expansion on the base model. Instead of evaluating all potential feature combinations' importance by repeatedly running experiments with feature adding and removal, this scorer only needs to approximate them based on their sub-components' gradients. They can be simply computed with one backward pass based on a trained recommendation model. To further reduce information redundancy between feature combinations and their sub-components, we introduce Logistic Regression Elimination (LRE) that estimates the information gain of feature combinations over their sub-components based on the above importance scores. Experimental results on three benchmark datasets validate both the effectiveness and efficiency of our approach. Furthermore, online A/B test results demonstrate its practical applicability and commercial value.

With the rapid development of Large Language Models (LLMs), recent studies employed LLMs as recommenders to provide personalized information services for distinct users. Despite efforts to improve the accuracy of LLM-based recommendation models, relatively little attention is paid to beyond-utility dimensions. Moreover, there are unique evaluation aspects of LLM-based recommendation models, which have been largely ignored. To bridge this gap, we explore four new evaluation dimensions and propose a multidimensional evaluation framework. The new evaluation dimensions include: 1) history length sensitivity, 2) candidate position bias, 3) generation-involved performance, and 4) hallucinations. All four dimensions have the potential to impact performance, but are largely unnecessary for consideration in traditional systems. Using this multidimensional evaluation framework, along with traditional aspects, we evaluate the performance of seven LLM-based recommenders, with three prompting strategies, comparing them with six traditional models on both ranking and re-ranking tasks on four datasets. We find that LLMs excel at handling tasks with prior knowledge and shorter input histories in the ranking setting, and perform better in the re-ranking setting, beating traditional models across multiple dimensions. However, LLMs exhibit substantial candidate position bias issues, and some models hallucinate nonexistent items much more often than others. We intend our evaluation framework and observations to benefit future research on the use of LLMs as recommenders. The code and data are available at https://github.com/JiangDeccc/EvaLLMasRecommender.

Multi-Domain Click-Through Rate (MDCTR) prediction is crucial for online recommendation platforms, which involves providing personalized recommendation services to users in different domains. However, current MDCTR models are confronted with the following limitations. Firstly, due to varying data sparsity in different domains, models can easily be dominated by some specific domains, which leads to significant performance degradation in other domains (i.e., the “seesaw phenomenon”). Secondly, when new domain emerges, the scalability of existing methods is limited, making it difficult to adapt to the dynamic growth of the domain. Traditional MDCTR models usually use one-hot encoding for semantic information such as product titles, thus losing rich semantic information and leading to insufficient generalization of the model. In this article, we propose a novel solution Uni-CTR to address these challenges. Uni-CTR leverages Large Language Model (LLM) to extract layer-wise semantic representations that capture domain commonalities, mitigating the seesaw phenomenon and enhancing generalization. Besides, it incorporates a pluggable domain-specific network to capture domain characteristics, ensuring scalability to dynamic domain growth. Experimental results on public datasets and industrial scenarios show that Uni-CTR significantly outperforms state-of-the-art (SOTA) models. In addition, Uni-CTR shows significant results in zero shot prediction. Code is available at Applied Machine Learning Lab (Pytorch), GitHub (Pytorch) and Gitee (MindSpore).

With the rapid development of online services and web applications, recommender systems (RS) have become increasingly indispensable for mitigating information overload and matching users’ information needs by providing personalized suggestions over items. Although the RS research community has made remarkable progress over the past decades, conventional recommendation models (CRM) still have some limitations, e.g., lacking open-domain world knowledge, and difficulties in comprehending users’ underlying preferences and motivations. Meanwhile, large language models (LLM) have shown impressive general intelligence and human-like capabilities for various natural language processing (NLP) tasks, which mainly stem from their extensive open-world knowledge, logical and commonsense reasoning abilities, as well as their comprehension of human culture and society. Consequently, the emergence of LLM is inspiring the design of RS and pointing out a promising research direction, i.e., whether we can incorporate LLM and benefit from their common knowledge and capabilities to compensate for the limitations of CRM. In this article, we conduct a comprehensive survey on this research direction, and draw a bird’s-eye view from the perspective of the whole pipeline in real-world RS. Specifically, we summarize existing research works from two orthogonal aspects: where and how to adapt LLM to RS. For the “ WHERE ” question, we discuss the roles that LLM could play in different stages of the recommendation pipeline, i.e., feature engineering, feature encoder, scoring/ranking function, user interaction, and pipeline controller. For the “ HOW ” question, we investigate the training and inference strategies, resulting in two fine-grained taxonomy criteria, i.e., whether to tune LLM or not during training, and whether to involve CRM for inference. Detailed analysis and general development paths are provided for both “WHERE” and “HOW” questions, respectively. Then, we highlight the key challenges in adapting LLM to RS from three aspects, i.e., efficiency, effectiveness, and ethics. Finally, we summarize the survey and discuss the future prospects.

Recommender systems are widely employed to mitigate information overload by tailoring online content to individual preferences. Existing recommendation methods typically focus on optimizing the relevance between candidate item content and user historical behaviors. However, these methods often neglect the quality of recommended content, which can negatively affect user experience and hinder the long-term growth of platforms. In fact, addressing this issue is particularly challenging, as signal on content quality feedback is typically sparse in the user interaction data (e.g., clicks) commonly used for model training. In this article, we propose a human feedback alignment framework for recommender system (HFAR), which leverages well-aligned large language models to simulate human feedback on content quality to enhance recommendation. Specifically, we propose a multi-task learning-based knowledge transfer framework to infuse recommendation models with an awareness of fine-grained feedback on content quality from targeted perspectives. Furthermore, we develop a contrastive learning-based feedback integration mechanism to embed targeted human feedback into the ranking strategy to enable quality-aware recommendation decision-making. Besides, we propose a multi-objective joint training framework to optimize the model jointly under utility and quality objectives. Experiments show that HFAR achieves a maximum improvement of 84.78% in recommendation quality, while maintaining both recommendation accuracy and efficiency.

Accurately predicting the probabilities of user feedback, such as clicks and conversions, is critical for advertisement ranking and bidding. However, there often exist unwanted mismatches between predicted probabilities and true likelihoods due to the rapid shift of data distributions and intrinsic model biases. Calibration aims to address this issue by post-processing model predictions, and field-aware calibration can adjust model output on different feature field values to satisfy fine-grained advertising demands. Unfortunately, the observed samples corresponding to certain field values can be seriously limited to make confident calibrations, which may yield bias amplification and online disturbance. In this paper, we propose a confidence-aware multi-field calibration method, which adaptively adjusts the calibration intensity based on confidence levels derived from sample statistics. It also utilizes multiple fields for joint model calibration according to their importance to mitigate the impact of data sparsity on a single field. Extensive offline and online experiments show the superiority of our method in boosting advertising performance and reducing prediction deviations.

Data-driven techniques have greatly empowered recommender systems in different scenarios. However, many mainstream algorithms rely on black-box models, making them difficult to interpret, debug, and evolve. Therefore, effectively and efficiently interpreting the behaviors and impacts of features in different stages of recommendation pipelines is essential in industrial recommender systems to master a clear picture of the features they use and bring new insights to system improvement and product design. In this tutorial, we present a systematic overview of feature interpretation technologies in the recommendation field from various aspects including algorithms, applications, and challenges. We first provide a systematic taxonomy of previous feature interpretation methods based on their interpretation perspectives, then introduce the experience and lessons of feature interpretation in large-scale and real-time industrial recommender systems. Finally, we summarize several remaining theoretical and practical challenges in feature interpretation and present corresponding future directions to help feature interpretation better empower recommender systems. From this tutorial, the RecSys community can obtain insights into the methodology and real-world applications of feature interpretation to make more transparent, targeted, and intelligent system optimization.

Estimating the post-click conversion rate (CVR) accurately in ranking systems is crucial in industrial applications. However, this task is often challenged by data sparsity and selection bias, which hinder accurate ranking. Previous approaches to address these challenges have typically focused on either modeling CVR across the entire exposure space which includes all exposure events, or providing unbiased CVR estimation separately. However, the lack of integration between these objectives has limited the overall performance of CVR estimation. Therefore, there is a pressing need for a method that can simultaneously provide unbiased CVR estimates across the entire exposure space. To achieve it, we formulate the CVR estimation task as an Area Under the Curve (AUC) optimization problem and propose the Entire-space Weighted AUC (EWAUC) framework. EWAUC utilizes sample reweighting techniques to handle selection bias and employs pairwise AUC risk, which incorporates more information from limited clicked data, to handle data sparsity. In order to model CVR across the entire exposure space unbiasedly, EWAUC treats the exposure data as both conversion data and non-conversion data to calculate the loss. The properties of AUC risk guarantee the unbiased nature of the entire space modeling. We provide comprehensive theoretical analysis to validate the unbiased nature of our approach. Additionally, extensive experiments conducted on real-world datasets demonstrate that our approach outperforms state-of-the-art methods in terms of ranking performance for the CVR estimation task.

The ultimate goal of recommender systems is satisfying users’ information needs in the long term. Despite the success of current recommendation techniques in targeting user interest, optimizing long-term user engagement and platform revenue is still challenging due to the restriction of optimization objectives such as clicks, ratings, and dwell time. Customer lifetime value (LTV) reflects the total monetary value of a customer to a business over the course of their relationship. Accurate LTV prediction can guide personalized service providers to optimize their marketing, sales, and service strategies to maximize customer retention, satisfaction, and profitability. However, the extreme sparsity, volatility, and randomness of consumption behaviors make LTV prediction rather intricate and challenging. In this tutorial, we give a detailed introduction to the key technologies and problems in LTV prediction. We present a systematic technique chronicle of LTV prediction over decades, including probabilistic models, traditional machine learning methods, and deep learning techniques. Based on this overview, we introduce several critical challenges in algorithm design, performance evaluation and system deployment from an industrial perspective, from which we derive potential directions for future exploration. From this tutorial, the RecSys community can gain a better understanding of the unique characteristics and challenges of LTV prediction, and it may serve as a catalyst to shift the focus of recommender systems from short-term targets to long-term ones.

Algorithmic fairness has become an important machine learning problem, especially for mission-critical Web applications. This work presents a self-supervised model, called DualFair, that can debias sensitive attributes like gender and race from learned representations. Unlike existing models that target a single type of fairness, our model jointly optimizes for two fairness criteria—group fairness and counterfactual fairness—and hence makes fairer predictions at both the group and individual levels. Our model uses contrastive loss to generate embeddings that are indistinguishable for each protected group, while forcing the embeddings of counterfactual pairs to be similar. It then uses a self-knowledge distillation method to maintain the quality of representation for the downstream tasks. Extensive analysis over multiple datasets confirms the model’s validity and further shows the synergy of jointly addressing two fairness criteria, suggesting the model’s potential value in fair intelligent Web applications.

Personalized news recommendation is important for users to find interesting news information and alleviate information overload. Although it has been extensively studied over decades and has achieved notable success in improving user experience, there are still many problems and challenges that need to be further studied. To help researchers master the advances in personalized news recommendation, in this article, we present a comprehensive overview of personalized news recommendation. Instead of following the conventional taxonomy of news recommendation methods, in this article, we propose a novel perspective to understand personalized news recommendation based on its core problems and the associated techniques and challenges. We first review the techniques for tackling each core problem in a personalized news recommender system and the challenges they face. Next, we introduce the public datasets and evaluation methods for personalized news recommendation. We then discuss the key points on improving the responsibility of personalized news recommender systems. Finally, we raise several research directions that are worth investigating in the future. This article can provide up-to-date and comprehensive views on personalized news recommendation. We hope this article can facilitate research on personalized news recommendation as well as related fields in natural language processing and data mining.

Federated learning (FL) is an important paradigm for training global models from decentralized data in a privacy-preserving way. Existing FL methods usually assume the global model can be trained on any participating client. However, in real applications, the devices of clients are usually heterogeneous, and have different computing power. Although big models like BERT have achieved huge success in AI, it is difficult to apply them to heterogeneous FL with weak clients. The straightforward solutions like removing the weak clients or using a small model to fit all clients will lead to some problems, such as under-representation of dropped clients and inferior accuracy due to data loss or limited model representation ability. In this work, we propose InclusiveFL, a client-inclusive federated learning method to handle this problem. The core idea of InclusiveFL is to assign models of different sizes to clients with different computing capabilities, bigger models for powerful clients and smaller ones for weak clients. We also propose an effective method to share the knowledge among local models with different sizes. In this way, all the clients can participate in FL training, and the final model can be big and powerful enough. Besides, we propose a momentum knowledge distillation method to better transfer knowledge in big models on powerful clients to the small models on weak clients. Extensive experiments on many real-world benchmark datasets demonstrate the effectiveness of InclusiveFL in learning accurate models from clients with heterogeneous devices under the FL framework.

Federated learning (FL) is a feasible technique to learn personalized recommendation models from decentralized user data. Unfortunately, federated recommender systems are vulnerable to poisoning attacks by malicious clients. Existing recommender system poisoning methods mainly focus on promoting the recommendation chances of target items due to financial incentives. In fact, in real-world scenarios, the attacker may also attempt to degrade the overall performance of recommender systems. However, existing general FL poisoning methods for degrading model performance are either ineffective or not concealed in poisoning federated recommender systems. In this paper, we propose a simple yet effective and covert poisoning attack method on federated recommendation, named FedAttack. Its core idea is using globally hardest samples to subvert model training. More specifically, the malicious clients first infer user embeddings based on local user profiles. Next, they choose the candidate items that are most relevant to the user embeddings as hardest negative samples, and find the candidates farthest from the user embeddings as hardest positive samples. The model gradients inferred from these poisoned samples are then uploaded for aggregation. Extensive experiments on two benchmark datasets show that FedAttack can effectively degrade the performance of various federated recommender systems, meanwhile cannot be effectively detected nor defended by many existing methods.

News recommendation aims to match news with personalized user interest. Existing methods for news recommendation usually model user interest from historical clicked news without the consideration of candidate news. However, each user usually has multiple interests, and it is difficult for these methods to accurately match a candidate news with a specific user interest. In this paper, we present a candidate-aware user modeling method for personalized news recommendation, which can incorporate candidate news into user modeling for better matching between candidate news and user interest. We propose a candidate-aware self-attention network that uses candidate news as clue to model candidate-aware global user interest. In addition, we propose a candidate-aware CNN network to incorporate candidate news into local behavior context modeling and learn candidate-aware short-term user interest. Besides, we use a candidate-aware attention network to aggregate previously clicked news weighted by their relevance with candidate news to build candidate-aware user representation. Experiments on real-world datasets show the effectiveness of our method in improving news recommendation performance.

User modeling is important for news recommendation. Existing methods usually first encode user's clicked news into news embeddings independently and then aggregate them into user embedding. However, the word-level interactions across different clicked news from the same user, which contain rich detailed clues to infer user interest, are ignored by these methods. In this paper, we propose a fine-grained and fast user modeling framework (FUM) to model user interest from fine-grained behavior interactions for news recommendation. The core idea of FUM is to concatenate the clicked news into a long document and transform user modeling into a document modeling task with both intra-news and inter-news word-level interactions. Since vanilla transformer cannot efficiently handle long document, we apply an efficient transformer named Fastformer to model fine-grained behavior interactions. Extensive experiments on two real-world datasets verify that FUM can effectively and efficiently model user interest for news recommendation.

News recommendation aims to help online news platform users find their preferred news articles. Existing news recommendation methods usually learn models from historical user behaviors on news. However, these behaviors are usually biased on news providers. Models trained on biased user data may capture and even amplify the biases on news providers, and are unfair for some minority news providers. In this paper, we propose a provider fairness-aware news recommendation framework (named ProFairRec), which can learn news recommendation models fair for different news providers from biased user data. The core idea of ProFairRec is to learn provider-fair news representations and provider-fair user representations to achieve provider fairness. To learn provider-fair representations from biased data, we employ provider-biased representations to inherit provider bias from data. Provider-fair and -biased news representations are learned from news content and provider IDs respectively, which are further aggregated to build fair and biased user representations based on user click history. All of these representations are used in model training while only fair representations are used for user-news matching to achieve fair news recommendation. Besides, we propose an adversarial learning task on news provider discrimination to prevent provider-fair news representation from encoding provider bias. We also propose an orthogonal regularization on provider-fair and -biased representations to better reduce provider bias in provider-fair representations. Moreover, ProFairRec is a general framework and can be applied to different news recommendation methods. Extensive experiments on a public dataset verify that our ProFairRec approach can effectively improve the provider fairness of many existing methods and meanwhile maintain their recommendation accuracy.

User modeling is critical for personalization. Existing methods usually train user models from task-specific labeled data, which may be insufficient. In fact, there are usually abundant unlabeled user behavior data that encode rich universal user information, and pre-training user models on them can empower user modeling in many downstream tasks. In this paper, we propose a user model pre-training method named UserBERT to learn universal user models on unlabeled user behavior data with two contrastive self-supervision tasks. The first one is masked behavior prediction and discrimination, aiming to model the contexts of user behaviors. The second one is behavior sequence matching, aiming to capture user interest stable in different periods. Besides, we propose a medium-hard negative sampling framework to select informative negative samples for better contrastive pre-training. Extensive experiments validate the effectiveness of UserBERT in user model pre-training.

News recommendation is often modeled as a sequential recommendation task, assuming there are rich short-term dependencies over historical clicked news. However, users usually have strong preferences on the temporal diversity of news information and may not tend to click similar news successively, which is very different from many sequential recommendation scenarios such as e-commerce recommendation. In this paper, we study whether news recommendation can be regarded as a standard sequential recommendation problem. Through extensive experiments on two real-world datasets, we find it suboptimal to model news recommendation as a conventional sequential recommendation problem. To handle this issue, we further propose a temporal diversity-aware sequential news recommendation method that can promote candidate news that are diverse from recently clicked news to help predict future clicks more accurately. Experiments show that our method can empower various news recommendation methods.

News representation is critical for news recommendation. Most existing methods learn news representations only from news texts while ignoring the visual information of news. In fact, users may click news not only due to the interest in news titles but also the attraction of news images. Thus, images are useful for representing news and predicting news clicks. Pretrained visiolinguistic models are powerful in multi-modal understanding, which can represent news from both textual and visual contents. In this paper, we propose a multimodal news recommendation method that can incorporate both textual and visual information of news to learn multimodal news representations. We first extract region-of-interests (ROIs) from news images via object detection. We then use a pre-trained visiolinguistic model to encode both news texts and image ROIs and model their inherent relatedness using co-attentional Transformers. In addition, we propose a crossmodal candidate-aware attention network to select relevant historical clicked news for the accurate modeling of user interest in candidate news. Experiments validate that incorporating multimodal news information can effectively improve the performance of news recommendation.

Accurate user interest modeling is important for news recommendation. Most existing methods for news recommendation rely on implicit feedbacks like click for inferring user interests and model training. However, click behaviors usually contain heavy noise, and cannot help infer complicated user interest such as dislike. Besides, the feed recommendation models trained solely on click behaviors cannot optimize other objectives such as user engagement. In this paper, we present a news feed recommendation method that can exploit various kinds of user feedbacks to enhance both user interest modeling and model training. We propose a unified user modeling framework to incorporate various explicit and implicit user feedbacks to infer both positive and negative user interests. In addition, we propose a strong-to-weak attention network that uses the representations of stronger feedbacks to distill positive and negative user interests from implicit weak feedbacks for accurate user interest modeling. Besides, we propose a multi-feedback model training framework to learn an engagement-aware feed recommendation model. Extensive experiments on a real-world dataset show that our approach can effectively improve the model performance in terms of both news clicks and user engagement.

Native ad is a popular type of online advertisement that has similar forms with the native content displayed on websites. Native ad click-through rate (CTR) prediction is useful for improving user experience and platform revenue. However, it is challenging due to the lack of explicit user intent, and user behaviors on the platform with native ads may be insufficient to infer users’ interest in ads. Fortunately, user behaviors exist on many online platforms that can provide complementary information for user-interest mining. Thus, leveraging multi-platform user behaviors is useful for native ad CTR prediction. However, user behaviors are highly privacy-sensitive, and the behavior data on different platforms cannot be directly aggregated due to user privacy concerns and data protection regulations. Existing CTR prediction methods usually require centralized storage of user behavior data for user modeling, which cannot be directly applied to the CTR prediction task with multi-platform user behaviors. In this article, we propose a federated native ad CTR prediction method named FedCTR, which can learn user-interest representations from cross-platform user behaviors in a privacy-preserving way. On each platform a local user model learns user embeddings from the local user behaviors on that platform. The local user embeddings from different platforms are uploaded to a server for aggregation, and the aggregated ones are sent to the ad platform for CTR prediction. Besides, we apply local differential privacy and differential privacy to the local and aggregated user embeddings, respectively, for better privacy protection. Moreover, we propose a federated framework for collaborative model training with distributed models and user behaviors. Extensive experiments on real-world dataset show that FedCTR can effectively leverage multi-platform user behaviors for native ad CTR prediction in a privacy-preserving manner.

The most important task in personalized news recommendation is accurate matching between candidate news and user interest. Most of existing news recommendation methods model candidate news from its textual content and user interest from their clicked news in an independent way. However, a news article may cover multiple aspects and entities, and a user usually has different kinds of interest. Independent modeling of candidate news and user interest may lead to inferior matching between news and users. In this paper, we propose a knowledge-aware interactive matching method for news recommendation. Our method interactively models candidate news and user interest to facilitate their accurate matching. We design a knowledge-aware news co-encoder to interactively learn representations for both clicked news and candidate news by capturing their relatedness in both semantic and entities with the help of knowledge graphs. We also design a user-news co-encoder to learn candidate news-aware user interest representation and user-aware candidate news representation for better interest matching. Experiments on two real-world datasets validate that our method can effectively improve the performance of news recommendation.

Personalized news recommendation is an essential technique for online news services. News articles usually contain rich textual content, and accurate news modeling is important for personalized news recommendation.

With the explosion of online news, personalized news recommendation becomes increasingly important for online news platforms to help their users find interesting information. Existing news recommendation methods achieve personalization by building accurate news representations from news content and user representations from their direct interactions with news (e.g., click), while ignoring the high-order relatedness between users and news. Here we propose a news recommendation method which can enhance the representation learning of users and news by modeling their relatedness in a graph setting. In our method, users and news are both viewed as nodes in a bipartite graph constructed from historical user click behaviors. For news representations, a transformer architecture is first exploited to build news semantic representations. Then we combine it with the information from neighbor news in the graph via a graph attention network. For user representations, we not only represent users from their historically clicked news, but also attentively incorporate the representations of their neighbor users in the graph. Improved performances on a large-scale real-world dataset validate the effectiveness of our proposed method.

Estimating in-hospital costs from medical records is an important task with many applications such as accountable care. Existing methods for this task usually rely on manual feature engineering which needs massive domain knowledge, and do not exploit the textual information in medical records, e.g., diagnosis and operation texts. In this paper, we propose a neural in-hospital cost estimation (NICE) approach to estimate the in-hospital costs of patients from their admission records. Our approach can exploit the heterogeneous information in records, such as patient features, diagnosis/operation texts, and the diagnosis/operation IDs, via a multi-view learning framework. In addition, since different words, diagnoses and operations have different importance for cost estimation, we propose a hierarchical attention network to select important words, diagnoses and operations for learning informative record representations. Extensive experiments on a real-world medical dataset validate the effectiveness of our approach.

Sentiment classification is an important task in the sentiment analysis field. Many deep learning based sentiment classification methods have been proposed in recent years. However, these methods usually rely on massive labeled texts to train sentiment classifiers, which are expensive and time-consuming to annotate. Luckily, many high-quality sentiment lexicons have been constructed and can cover a large number of sentiment words. Since sentiment words are the basic units to convey sentiments in texts, these sentiment lexicons have the potential to improve the performance of neural sentiment classification. In this paper, we propose two approaches to exploit sentiment lexicons to enhance neural sentiment classification. In our first approach we use sentiment lexicons to learn sentiment-aware attentions. We propose a word sentiment classification task to classify the sentiments of words in a sentence based on their hidden representations in the attention network of neural sentiment classification models. We jointly train this task with neural sentiment classifier to facilitate the attention network to recognize and highlight sentiment-bearing words. In our second approach we use sentiment lexicons to learn sentiment-aware word embeddings. We design an auxiliary task to classify the sentiments of words in sentiment lexicons based on their word embeddings, and jointly train this task with neural sentiment classifier to encode sentiment information in sentiment lexicons to word embeddings. Extensive experiments on three benchmark datasets validate the effectiveness of our approach.

Review rating prediction is an important task in data mining and natural language processing fields, and has wide applications. Users usually express opinions towards many aspects in their reviews, and the overall review rating is a synthesis of these opinions. However, most existing review rating prediction methods ignore users' opinions on aspects, which is insufficient. In this paper, we propose a neural aspect-aware rating prediction approach for Chinese reviews. In our approach we propose a collaborative learning framework to jointly train review-level rating predictor and multiple aspect-level rating predictors. In our framework different rating predictors share the same review encoder model to exploit the inherent relatedness between them, but have different attention networks to focus on different informative texts for each task. The final review representation for rating prediction is a concatenation of the review representations from all predictors. Since word segmentation of Chinese reviews is usually inaccurate, we propose a multi-view learning model to learn review representations from both words and characters. Extensive experiments on real-world dataset validate the effectiveness of our approach.

Demographics of social media users such as gender are very important for personalized online services. However, the gender information of many users is usually not available. Luckily, the messages posted by social media users can provide rich clues for inferring their genders, since male and female users usually have differences in their message content. In addition, users with different genders often have different patterns in expressing emotions. In this paper, we propose a neural approach for gender prediction in social media based on both content and emotion of messages posted by users. The core of our approach is an emotion-aware hierarchical user representation model. Our model first learns message representations from words using message encoder and then learns user representations from messages using user encoder with hierarchical attention networks selecting important words and messages to learn informative user representations. In addition, we propose two methods to incorporate emotion information in messages into user representation learning. The first one is to incorporate emotion-aware message representations generated by a pre-trained emotion classifier into message representations. The second one is to train emotion-aware message encoders via jointly training our model with an auxiliary emotion classification task. Extensive experiments on two real-world datasets validate the effectiveness of our approach.

Neural network methods have achieved great success in sentiment classification. Recent studies have found that incorporating user and product information can effectively improve the performance of review sentiment classification. However, most of these studies only concentrate on the influence of users and products, ignoring the inherent correlation between users or products. This information is important for users or products since they can obtain more information from similar users or products. In this paper, we propose a novel framework for review rating prediction with user and product memory. First, besides the original user or product representations, we construct inferred representations from representative users or products which are stored in memory slots. These memory units can be viewed as refined knowledge representations of users or products learned from the data. Then, we employ two hierarchical networks with user attention and product attention using both the original and inferred representations. Experiments on benchmark datasets show that our method can achieve state-of-the-art performance. Besides, our approach performs much more better in cold-start scenarios where the training data is scarce.

News recommendation is very important to help users find interested news and alleviate information overload. Different users usually have different interests and the same user may have various interests. Thus, different users may click the same news article with attention on different aspects. In this paper, we propose a neural news recommendation model with personalized attention (NPA). The core of our approach is a news representation model and a user representation model. In the news representation model we use a CNN network to learn hidden representations of news articles based on their titles. In the user representation model we learn the representations of users based on the representations of their clicked news articles. Since different words and different news articles may have different informativeness for representing news and users, we propose to apply both word- and news-level attention mechanism to help our model attend to important words and news articles. In addition, the same news article and the same word may have different informativeness for different users. Thus, we propose a personalized attention network which exploits the embedding of user ID to generate the query vector for the word- and news-level attentions. Extensive experiments are conducted on a real-world news recommendation dataset collected from MSN news, and the results validate the effectiveness of our approach on news recommendation.

Existing review-based recommendation methods usually use the same model to learn the representations of all users/items from reviews posted by users towards items. However, different users have different preference and different items have different characteristics. Thus, the same word or the similar reviews may have different informativeness for different users and items. In this paper we propose a neural recommendation approach with personalized attention to learn personalized representations of users and items from reviews. We use a review encoder to learn representations of reviews from words, and a user/item encoder to learn representations of users or items from reviews. We propose a personalized attention model, and apply it to both review and user/item encoders to select different important words and reviews for different users/items. Experiments on five datasets validate our approach can effectively improve the performance of neural recommendation.

Demographics of online users such as age and gender play an important role in personalized web applications. However, it is difficult to directly obtain the demographic information of online users. Luckily, search queries can cover many online users and the search queries from users with different demographics usually have some difference in contents and writing styles. Thus, search queries can provide useful clues for demographic prediction. In this paper, we study predicting users' demographics based on their search queries, and propose a neural approach for this task. Since search queries can be very noisy and many of them are not useful, instead of combining all queries together for user representation, in our approach we propose a hierarchical user representation with attention (HURA) model to learn informative user representations from their search queries. Our HURA model first learns representations for search queries from words using a word encoder, which consists of a CNN network and a word-level attention network to select important words. Then we learn representations of users based on the representations of their search queries using a query encoder, which contains a CNN network to capture the local contexts of search queries and a query-level attention network to select informative search queries for demographic prediction. Experiments on two real-world datasets validate that our approach can effectively improve the performance of search query based age and gender prediction and consistently outperform many baseline methods.

Twitter is a popular social media platform for information sharing and dissemination. Many Twitter users post tweets to share their experiences about drugs and adverse drug reactions. Automatic detection of tweets mentioning drug names and adverse drug reactions at a large scale has important applications such as pharmacovigilance. However, detecting drug name and adverse drug reaction mentioning tweets is very challenging, because tweets are usually very noisy and informal, and there are massive misspellings and user-created abbreviations for these mentions. In addition, these mentions are usually context dependent. In this paper, we propose a neural approach with hierarchical tweet representation and multi-head self-attention mechanism to jointly detect tweets mentioning drug names and adverse drug reactions. In order to alleviate the influence of massive misspellings and user-created abbreviations in tweets, we propose to use a hierarchical tweet representation model to first learn word representations from characters and then learn tweet representations from words. In addition, we propose to use multi-head self-attention mechanism to capture the interactions between words to fully model the contexts of tweets. Besides, we use additive attention mechanism to select the informative words to learn more informative tweet representations. Experimental results validate the effectiveness of our approach.

Chinese word segmentation (CWS) is very important for Chinese text processing. Existing methods for CWS usually rely on a large number of labeled sentences to train word segmentation models, which are expensive and time-consuming to annotate. Luckily, the unlabeled data is usually easy to collect and many high-quality Chinese lexicons are off-the-shelf, both of which can provide useful information for CWS. In this paper, we propose a neural approach for Chinese word segmentation which can exploit both lexicon and unlabeled data. Our approach is based on a variant of posterior regularization algorithm, and the unlabeled data and lexicon are incorporated into model training as indirect supervision by regularizing the prediction space of CWS models. Extensive experiments on multiple benchmark datasets in both in-domain and cross-domain scenarios validate the effectiveness of our approach.

Chinese named entity recognition (CNER) is an important task in Chinese natural language processing field. However, CNER is very challenging since Chinese entity names are highly context-dependent. In addition, Chinese texts lack delimiters to separate words, making it difficult to identify the boundary of entities. Besides, the training data for CNER in many domains is usually insufficient, and annotating enough training data for CNER is very expensive and time-consuming. In this paper, we propose a neural approach for CNER. First, we introduce a CNN-LSTM-CRF neural architecture to capture both local and long-distance contexts for CNER. Second, we propose a unified framework to jointly train CNER and word segmentation models in order to enhance the ability of CNER model in identifying entity boundaries. Third, we introduce an automatic method to generate pseudo labeled samples from existing labeled data which can enrich the training data. Experiments on two benchmark datasets show that our approach can effectively improve the performance of Chinese named entity recognition, especially when training data is insufficient.

Supervised learning methods are widely used in sentiment classification. However, when sentiment distribution is imbalanced, the performance of these methods declines. In this paper, we propose an effective approach for imbalanced sentiment classification. In our approach, multiple balanced subsets are sampled from the imbalanced training data and a multi-task learning based framework is proposed to learn robust sentiment classifier from these subsets collaboratively. In addition, we incorporate prior knowledge of sentiment expressions extracted from both existing sentiment lexicons and massive unlabeled data into our approach to enhance the learning of sentiment classifier in imbalanced scenario. Experimental results on benchmark datasets validate the effectiveness of our approach in improving imbalanced sentiment classification.

It is important to detect social spammers and spam messages in microblogging platforms. Existing methods usually handle the detection of social spammers and spam messages as two separate tasks using supervised learning techniques. However, labeled samples are usually scarce and manual annotation is expensive. In this paper, we propose a semi-supervised collaborative learning approach to jointly detect social spammers and spam messages in microblogging platforms. In our approach, the social spammer classifier and spam message classifier are collaboratively trained by exploiting the inherent relatedness between these tasks. In addition, unlabeled samples are incorporated into model training with the help of social contexts of users and messages. Experiments on real-world dataset show our approach can effectively improve the performance of both social spammer detection and spam message detection.

Sentence-level sentiment classification aims to mine fine-grained sentiment information from texts. Existing methods for this task are usually based on supervised learning and rely on massive labeled sentences for model training. However, annotating sufficient sentences is expensive and time-consuming. In this paper, we propose a neural sentence-level sentiment classification approach which can exploit heterogeneous sentiment supervision and reduce the dependence on labeled sentences. Besides the sentence-level supervision from labeled sentences, our approach can also incorporate the word-level supervision extracted from sentiment lexicons, document-level supervision extracted from labeled documents and sentiment relations between sentences extracted from unlabeled documents. A unified neural framework is proposed to fuse heterogeneous sentiment supervision to train sentence-level sentiment classification model. Experiments on benchmark datasets validate the effectiveness of our approach.