Paulina Toro Isaza

dblp:214/7832 · DBLP profile ↗
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2ranked-venue papers in the field
2as first author
2since 2021 · last 2025
—ORCID · none

Domains — venue-derived; a paper can count in several

Big Data, Cloud & Distributed Data Systems · 2 (2 first)
YearPublicationVenuePosition
2025 Automated Single-Turn Solution Recommendation System for Software IT Support Tickets
Paulina Toro Isaza, Michael Nidd, Noah Zheutlin, Jae-wook Ahn, Chidansh Amitkumar Bhatt, Yu Deng 0004, Ruchi Mahindru, Martin Franz, Hans Florian, Salim Roukos
IEEE Big Data1
2022 Improving Model Performance Using Metric-Guided Data Selection Framework
abstract
The noisiness and low quality of IT operations management data is a major challenge in using machine learning to assist IT operations management. Our system mitigates this challenge by automatically measuring data quality, and then using the results to select data subsets that generate improved model performance. Based on a set of metrics that quantify the quality of a corpus with both structured and unstructured data, we are proposing a framework to automatically identify "well behaved" subsets in the corpus. By streaming input data to separate models for these subsets, we can achieve better performance when compared with a model trained on the full dataset. We present a motivating example that inspired our approach as well as a deployment case study of our system based on engagements with two clients which demonstrate that the proposed methodology is effective for detecting such subsets to improve model performance.
Paulina Toro Isaza, Yu Deng 0004, Michael Nidd, Amar Prakash Azad, Larisa Shwartz
IEEE Big Data1