In recent years, many methods have been proposed to alleviate the biases in recommender systems by combining biased data and unbiased data. Among these methods, data imputation method is effective, but previous works only employ a straightforward model to generate imputed data, which can not fully characterize the data. In this paper, we propose a novel data imputation approach that combines an unbiased model and a debiasing model with adaptively learnt weights. We conduct extensive experiments on two public recommendation datasets and one production dataset to demonstrate the effectiveness and robustness of the proposed method.

In this paper, we present a framework to deal with the fraud detection task with extremely few labeled frauds. We involve human intelligence in the loop in a labor-saving manner and introduce several ingenious designs to the model construction process. Namely, a rule mining module is introduced, and the learned rules will be refined with expert knowledge. The refined rules will be used to relabel the unlabeled samples and get the potential frauds. We further present a model to learn with the reliable frauds, the potential frauds, and the rest normal samples. Note that the label noise problem, class imbalance problem, and confirmation bias problem are all addressed with specific strategies when building the model. Experimental results are reported to demonstrate the effectiveness of the framework.

Benefiting from the message passing mechanism, Graph Neural Networks (GNNs) have been successful on flourish tasks over graph data. However, recent studies have shown that attackers can catastrophically degrade the performance of GNNs by maliciously modifying the graph structure. A straightforward solution to remedy this issue is to model the edge weights by learning a metric function between pairwise representations of two end nodes, which attempts to assign low weights to adversarial edges. The existing methods use either raw features or representations learned by supervised GNNs to model the edge weights. However, both strategies are faced with some immediate problems: raw features cannot represent various properties of nodes (e.g., structure information), and representations learned by supervised GNN may suffer from the poor performance of the classifier on the poisoned graph. We need representations that carry both feature information and as mush correct structure information as possible and are insensitive to structural perturbations. To this end, we propose an unsupervised pipeline, named STABLE, to optimize the graph structure. Finally, we input the well-refined graph into a downstream classifier. For this part, we design an advanced GCN that significantly enhances the robustness of vanilla GCN [24] without increasing the time complexity. Extensive experiments on four real-world graph benchmarks demonstrate that STABLE outperforms the state-of-the-art methods and successfully defends against various attacks.

The outbreak of COVID-19 burgeons newborn services on online platforms and simultaneously buoys multifarious online fraud activities. Due to the rapid technological and commercial innovation that opens up an ever-expanding set of products, the insufficient labeling data renders existing supervised or semi-supervised fraud detection models ineffective in these emerging services. However, the ever accumulated user behavioral data on online platforms might be helpful in improving the performance of fraud detection on newborn services. To this end, in this paper, we propose to pre-train user behavior sequences, which consist of orderly arranged actions, from the large-scale unlabeled data sources for online fraud detection. Recent studies illustrate accurate extraction of user intentions~(formed by consecutive actions) in behavioral sequences can propel improvements in the performance of online fraud detection. By anatomizing the characteristic of online fraud activities, we devise a model named UB-PTM that learns knowledge of fraud activities by three agent tasks at different granularities, i.e., action, intention, and sequence levels, from large-scale unlabeled data. Extensive experiments on three downstream transaction and user-level online fraud detection tasks demonstrate that our UB-PTM is able to outperform the state-of-the-art designing for specific tasks.

Though Graph Neural Networks (GNNs) have been successful for fraud detection tasks, they suffer from imbalanced labels due to limited fraud compared to the overall userbase. This paper attempts to resolve this label-imbalance problem for GNNs by maximizing the AUC (Area Under ROC Curve) metric since it is unbiased with label distribution. However, maximizing AUC on GNN for fraud detection tasks is intractable due to the potential polluted topological structure caused by intentional noisy edges generated by fraudsters. To alleviate this problem, we propose to decouple the AUC maximization process on GNN into a classifier parameter searching and an edge pruning policy searching, respectively. We propose a model named AO-GNN (Short for AUC-oriented GNN), to achieve AUC maximization on GNN under the aforementioned framework. In the proposed model, an AUC-oriented stochastic gradient is applied for classifier parameter searching, and an AUC-oriented reinforcement learning module supervised by a surrogate reward of AUC is devised for edge pruning policy searching. Experiments on three real-world datasets demonstrate that the proposed AO-GNN patently outperforms state-of-the-art baselines in not only AUC but also other general metrics, e.g. F1-macro, G-means.

Fraud transactions have been the major threats to the healthy development of e-commerce platforms, which not only damage the user experience but also disrupt the orderly operation of the market. User behavioral data is widely used to detect fraud transactions, and recent works show that accurate modeling of user intentions in behavioral sequences can propel further improvements on the performances. However, most existing methods treat each transaction as an independent data instance without considering the transaction-level interactions accessed by transaction attributes, e.g., information on remark, logistics, payment, device and etc., which may fail to achieve satisfactory results in more complex scenarios. In this paper, a novel heterogeneous transaction-intention network is devised to leverage the cross-interaction information over transactions and intentions, which consists of two types of nodes, namely transaction and intention nodes, and two types of edges, i.e., transaction-intention and transaction-transaction edges. Then we propose a graph neural method coined IHGAT(Intention-aware Heterogeneous Graph ATtention networks) that not only perceives sequence-like intentions, but also encodes the relationship among transactions. Extensive experiments on a real-world dataset of Alibaba platform show that our proposed algorithm outperforms state-of-the-art methods in both offline and online modes.

Consumer lending service is escalating in E-Commerce platforms due to its capability in enhancing buyers' purchasing power, improving average order value, and increasing revenue of the platforms. Credit risk forecasting and credit limits setting are two fundamental problems in E-Commerce/online consumer lending services. Currently, the majority of institutes rely on two-separate-step methods to resolve. First, build a rating model to evaluate credit risk, and then design heuristic strategies to set credit limits, which requires a large amount of prior knowledge and lacks theoretical justifications. In this paper, we propose an end-to-end multi-view and multi-task learning based approach named MvMoE (Multi-view-aware Mixture-of-Experts network) to solve these two problems simultaneously. First, a multi-view network with a hierarchical attention mechanism is constructed to distill users' heterogeneous financial information into shared hidden representations. Then, we jointly train these two tasks with a view-aware multi-gate mixture-of-experts network and a subsequent progressive network to improve their performances. With the real-world dataset contained 5.44 million users, we investigate the effectiveness of MvMoE. Experimental results exhibit that the proposed model is able to improve AP over 5.60% on credit risk forecasting and MAE over 9.52% on credit limits setting compared with conventional methods. Meanwhile, MvMoE has good interpretability, which better underpins the imperative demands in financial industries.

Graph-based fraud detection approaches have escalated lots of attention recently due to the abundant relational information of graph-structured data, which may be beneficial for the detection of fraudsters. However, the GNN-based algorithms could fare poorly when the label distribution of nodes is heavily skewed, and it is common in sensitive areas such as financial fraud, etc. To remedy the class imbalance problem of graph-based fraud detection, we propose a Pick and Choose Graph Neural Network (PC-GNN for short) for imbalanced supervised learning on graphs. First, nodes and edges are picked with a devised label-balanced sampler to construct sub-graphs for mini-batch training. Next, for each node in the sub-graph, the neighbor candidates are chosen by a proposed neighborhood sampler. Finally, information from the selected neighbors and different relations are aggregated to obtain the final representation of a target node. Experiments on both benchmark and real-world graph-based fraud detection tasks demonstrate that PC-GNN apparently outperforms state-of-the-art baselines.

Financial credit risk assessment serves as the impetus to evaluate the credit admission or potential business failure of customers in order to make early actions prior to the actual financial crisis. It aims to predict the probability that a customer may belong to a high-risk group, which is usually formulated as a binary classification problem. However, due to the lack of high-risk samples, the prevailing models suffer from the severe class-imbalance problem. Oversampling those high-risk users could alleviate this problem but the effect of noise examples is also amplified. In this paper, we propose a novel adversarial data augmentation method to solve the class imbalance problem in financial credit risk assessment. We train a generator for synthetic sample generation with a discriminator to identify real or fake instances. Besides, an auxiliary risk discriminator is trained cooperatively with the generator to assess the credit risk. Experimental results on three real-world datasets demonstrate the effectiveness of the proposed

Credit risk forecasting generally aims to evaluate the default probability of users in financial service. It is usually regarded as a binary classification problem, which suffers from the severe class-imbalance problem due to the extremely limited throngs and the concept drift problem brought by the delayed verification. In this paper, we investigate these problems in credit risk forecasting and propose a semi-supervised meta-learning based approach called TRUST (TRainable Undersampling with Self Training) to resolve. First, it decides whether to sample the data through meta-learning based reinforcement learning. Secondly, it learns the distribution of the data that have not yet shown financial performance via self-training and updates the model trained in the first step. Finally, the updated model is evaluated on the validation dataset, the result of which will be fed back through the evaluator. These three steps will be iterated until the model converges. With the real-world industrial dataset containing 1.75 million users, we investigate the effectiveness of our method. Experimental results exhibit that the proposed method is able to improve AP over 5.94% on credit risk forecasting task compared with the recent methods.

Fraud transactions obtain the rights and interests of e-commerce platforms by illegal ways, and have been the emerging threats to the healthy development of these platforms. Recently, user behavioral data is extensively exploited to detect fraud transactions, and it is usually processed as a sequence consisting of individual actions. However, such sequence-like user behaviors have logical patterns associated with user intentions, which motivates a fine-grained management strategy that binds and cuts off these actions into intention-related segments. In this paper, we devise a tree-like structure named behavior tree to reorganize the user behavioral data, in which a group of successive sequential actions denoting a specific user intention are represented as a branch on the tree. We then propose a novel neural method coined LIC Tree-LSTM(Local Intention Calibrated Tree-LSTM) to utilize the behavior tree for fraud transactions detection. In our LIC Tree-LSTM, the global user intention is captured by an attentional method applied on different branches. Then, we calibrate the entire tree by attentions within tree branches to pinpoint the balance between global and local user intentions. We investigate the effectiveness of LIC Tree-LSTM on a real-world dataset of Alibaba platform, and the experimental results show that our proposed algorithm outperforms state-of-the-art methods in both offline and online modes. Furthermore, our model provides good interpretability which helps us better understand user behaviors.

Default user detection plays one of the backbones in credit risk forecasting and management. It aims at, given a set of corresponding features, e.g., patterns extracted from trading behaviors, predicting the polarity indicating whether a user will fail to make required payments in the future. Recent efforts attempted to incorporate attributed heterogeneous information network (AHIN) for extracting complex interactive features of users and achieved remarkable success on discovering specific default users such as fraud, cash-out users, etc. In this paper, we consider default users, a more general concept in credit risk, and propose a multi-view attributed heterogeneous information network based approach coined MAHINDER to remedy the special challenges. First, multiple views of user behaviors are adopted to learn personal profile due to the endogenous aspect of financial default. Second, local behavioral patterns are specifically modeled since financial default is adversarial and accumulated. With the real datasets contained 1.38 million users on Alibaba platform, we investigate the effectiveness of MAHINDER, and the experimental results exhibit the proposed approach is able to improve AUC over 2.8% and [email protected]=0.1 over 13.1% compared with the state-of-the-art methods. Meanwhile, MAHINDER has as good interpretability as tree-based methods like GBDT, which buoys the deployment in online platforms.

Inquiry performs one of the backbones in current E-commerce websites. Detecting spams in inquiries is essential for these platforms but is surprisingly underexplored by current research. In this paper, we propose a system coined ISTBEL to detect spam inquiries. Motivated by the observations on both behavioral and linguistic differences between spammers and benign users, ISTBEL jointly utilizes the temporal-categorical behavioral sequence and text sequence to accomplish its purpose. At its heart, a variant of LSTM equipped interactive attentions is devised to strengthen the coherence between the categorical and temporal behaviors. A character-level CNN is adopted to capture the capricious linguistic patterns. These two modules are integrated and collaboratively contribute to the final predictions. Our system is trained through an end-to-end manner and can directly utilize raw data as input without tedious feature engineering. We have applied the system to inquiry spam detection on Alibaba.com, and results show ISTBEL is promising in detection spammers and outperforms baselines by a large margin. Meanwhile, ISTBEL can be easily applied to other applications which contain both behavioral and linguistic information.