Digital transformation (DT) and automation technologies have significantly impacted logistics and supply chain management (LSCM), enhancing business performance. Efforts to automate processes alongside machine and robotic automation aim to improve reliability, consistency, efficiency, and cost-effectiveness. While existing research has explored specific aspects of DT and robotic process automation (RPA), the deployment and implementation of RPA as a service (RPAaaS) in LSCM are under-explored. This study focuses on RPA in LSCM and aims to improve organisational processes associated with DT. A systematic review identifies five knowledge clusters regarding RPA deployment for DT in LSCM. Real-life RPA implementation cases in a third-party logistics company highlight challenges and opportunities related to RPA deployment. Insights on the timing and choice of the RPAaaS platform to facilitate DT in enterprises are discussed. This paper provides extensive theoretical insights into RPA for DT in LSCM and offers practical guidance for streamlined implementation.

Recently, global e-commerce businesses have been blooming due to the convenience they offer, their product range, and the individualized products and services they offer. To maintain an entire ecosystem, effective platform-vendor relationships should be considered, through which e-commerce platforms can provide collaborative packages to vendors. E-vendor relationship management (eVRM) should then be developed to identify, attract, retain, and develop existing and new vendors so that groups of loyal vendors can be managed. However, eVRM in e-commerce is an area that has received less attention. This paper proposes an adaptive e-vendor relationship-management system (AVRMS) to provide decision-making support for the formulation of vendor management strategies. The contribution of this study is that it addresses the missing link of platform-vendor relationship management in global e-commerce environments, while integrating data-driven approaches and artificial intelligence techniques to generate a new synergy for the facilitation of eVRM.