Different from prior IS business value literature that has largely taken rational decision-making for granted, this paper investigated the impacts of management emotion on firms’ propensity of strategic IT investment. Based on 191 annual reports of 32 companies from three industries in a 6-year period (i.e. 2010–2015 fiscal year), we applied sentiment analysis to retrieve emotion tunes embedded in each report and analyzed their relationship with both the volume and the composition of three types of strategic IT investment signals (automate, informate, and transform) embedded in the annual report of the subsequent year. Results show that positive management emotion promotes firm’s propensity of all types of strategic IT investments and increases weights of informate and/or transform IT among all strategic IT investments. With positive management emotion, firms also show propensity of investing in strategic IT different from the industry’s dominant IT strategic role.

Drawing from the extant literature on consumer behaviors in the context of mobile commerce (m-commerce) and integrating expectation confirmation theory and motivation theory, this study develops an integrated model to explore factors affecting the continued usage of m-commerce applications (apps). Data is collected via an online survey distributed through Amazon Mechanical Turk and analyzed using PLS-SEM. Results reveal three major categories of motivators, each with multiple dimensions, that differentially affect utilitarian expectation confirmation and hedonic expectation confirmation. Specifically, extrinsic value (i.e., convenience, efficiency, and informativeness) positively affects utilitarian expectation confirmation; intrinsic value (i.e., value motivation, role motivation, adventure motivation, gratification motivation, and idea motivation) positively affects hedonic expectation confirmation; and social value (i.e., social motivation, subjective norm, and critical mass) positively affects both utilitarian expectation confirmation and hedonic expectation confirmation. Our results provide insights into both theory and practice.

Despite recognizing the importance of virtual brand community (VBC) and the existence of different types of electronic word-of-mouth (eWOM) behaviors (e.g., opinion giving, opinion passing and opinion seeking), the existing literature remains inadequate regarding the influences of VBC experiences and identification on eWOM. This study, incorporating stimulus–organism–response theory and related research, examines the influences of various VBC experiences (e.g., intellectual, sensory, entertainment, interactive, affective, and relational experiences) on the different types of eWOM behaviors, mediated via two different types of identification (i.e., brand identification and community identification). Data are collected using an online survey and analyzed using structural equation modeling. Results show that VBC experiences (with the exception of interactive experience) have a significant impact on brand identification and community identification. Moreover, community identification and brand identification distinctively affect the different types of eWOM behaviors. Theoretical and practical implications, limitations, and future research directions are discussed.