Large language models (LLMs) chatbots like ChatGPT are increasingly used for mental health support. They offer accessible, therapeutic support but also raise concerns about misinformation, over-reliance, and risks in high-stakes contexts of mental health. We crowdsource large-scale users' posts from six major social media platforms to examine how people discuss their interactions with LLM chatbots across different mental health conditions. Through an LLM-assisted pipeline grounded in Value-Sensitive Design (VSD), we mapped the relationships across user-reported sentiments, mental health conditions, perspectives, and values. Our results reveal that the use of LLM chatbots is condition-specific. Users with neurodivergent conditions (e.g., ADHD, ASD) report strong positive sentiments and instrumental or appraisal support, whereas higher-risk disorders (e.g., schizophrenia, bipolar disorder) show more negative sentiments. We further uncover how user perspectives co-occur with underlying values, such as identity, autonomy, and privacy. Finally, we discuss shifting from "one-size-fits-all" chatbot design toward condition-specific, value-sensitive LLM design.

Fund allocation has been an increasingly important problem in the financial domain. In reality, we aim to allocate the funds to buy certain assets within a certain future period. Naive solutions such as prediction-only or Predict-then-Optimize approaches suffer from goal mismatch. Additionally, the introduction of the SOTA time series forecasting model inevitably introduces additional uncertainty in the predicted result. To solve both problems mentioned above, we introduce a Risk-aware Time-Series Predict-and-Allocate (RTS-PnO) framework, which holds no prior assumption on the forecasting models. Such a framework contains three features: (i) end-to-end training with objective alignment measurement(ii) adaptive forecasting uncertainty calibration, and (iii) agnostic towards forecasting models. The evaluation of RTS-PnO is conducted over both online and offline experiments. For offline experiments, eight datasets from three categories of financial applications are used: Currency, Stock, and Cryptos. RTS-PnO consistently outperforms other competitive baselines. The online experiment is conducted on the Cross-Border Payment business at FiT, Tencent, and an 8.4% decrease in regret is witnessed when compared with the product-line approach. The code for the offline experiment is available.

Traditional recommender systems rely on high-dimensional (latent) embeddings for modeling user-item interactions, often resulting in opaque representations that lack interpretability.Moreover, these systems offer limited control to users over their recommendations.Inspired by recent work, we introduce TExtuAl Representations for Scrutable recommendations (TEARS) to address these challenges.Instead of representing a user's interests through a latent embedding, TEARS encodes them in natural text, providing transparency and allowing users to edit them.To do so, TEARS uses a modern LLM to generate user summaries based on user preferences.Using these summaries, we take a hybrid approach where we use an optimal transport procedure to align the summaries' representation with the learned representation of a standard VAE for collaborative filtering.We find this approach can surpass the performance of popular VAE models while providing user-controllable recommendations.We also analyze the controllability of TEARS through three simulated user tasks to evaluate the effectiveness of a user editing its summary.A more detailed version of this manuscript with more experiments, baselines and detail is provided on arXiv.

Contrastive learning has been effectively utilized to enhance the training of sequential recommendation models by leveraging informative self-supervised signals. Most existing approaches generate augmented views of the same user sequence through random augmentation and subsequently maximize their agreement in the representation space. However, these methods often neglect the rationality of the augmented samples. Due to significant uncertainty, random augmentation can disrupt the semantic information and interest evolution patterns inherent in the original user sequences. Moreover, pulling semantically inconsistent sequences closer in the representation space can render the user sequence embeddings insensitive to variations in user preferences, which contradicts the primary objective of sequential recommendation. To address these limitations, we propose the Context-aware Diffusion-based Contrastive Learning for Sequential Recommendation, named CaDiRec. The core idea is to leverage context information to generate more reasonable augmented views. Specifically, CaDiRec employs a context-aware diffusion model to generate alternative items for the given positions within a sequence. These generated items are aligned with their respective context information and can effectively replace the corresponding original items, thereby generating a positive view of the original sequence. By considering two different augmentations of the same user sequence, we can construct a pair of positive samples for contrastive learning. To ensure representation cohesion, we train the entire framework in an end-to-end manner, with shared item embeddings between the diffusion model and the recommendation model. Extensive experiments on five benchmark datasets demonstrate the advantages of our proposed method over existing baselines.

Diversifying return results is an important research topic in retrieval systems in order to satisfy both the various interests of customers and the equal market exposure of providers. There has been growing attention on diversity-aware research during recent years, accompanied by a proliferation of literature on methods to promote diversity in search and recommendation. However, diversity-aware studies in retrieval systems lack a systematic organization and are rather fragmented. In this survey, we are the first to propose a unified taxonomy for classifying the metrics and approaches of diversification in both search and recommendation, which are two of the most extensively researched fields of retrieval systems. We begin the survey with a brief discussion of why diversity is important in retrieval systems, followed by a summary of the various diversity concerns in search and recommendation, highlighting their relationship and differences. For the survey's main body, we present a unified taxonomy of diversification metrics and approaches in retrieval systems, from both the search and recommendation perspectives. In the later part of the survey, we discuss the open research questions of diversity-aware research in search and recommendation in an effort to inspire future innovations and encourage the implementation of diversity in real-world systems.

Multi-types of behaviors (e.g., clicking, carting, purchasing, etc.) widely exist in most real-world recommendation scenarios, which are beneficial to learn users’ multi-faceted preferences. As dependencies are explicitly exhibited by the multiple types of behaviors, effectively modeling complex behavior dependencies is crucial for multi-behavior prediction. The state-of-the-art multi-behavior models learn behavior dependencies indistinguishably with all historical interactions as input. However, different behaviors may reflect different aspects of user preference, which means that some irrelevant interactions may play as noises to the target behavior to be predicted. To address the aforementioned limitations, we introduce multi-interest learning to the multi-behavior recommendation. More specifically, we propose a novel Coarse-to-fine Knowledge-enhanced Multi-interest Learning (CKML) framework to learn shared and behavior-specific interests for different behaviors. CKML introduces two advanced modules, namely Coarse-grained Interest Extracting (CIE) and Fine-grained Behavioral Correlation (FBC) , which work jointly to capture fine-grained behavioral dependencies. CIE uses knowledge-aware information to extract initial representations of each interest. FBC incorporates a dynamic routing scheme to further assign each behavior among interests. Empirical results on three real-world datasets verify the effectiveness and efficiency of our model in exploiting multi-behavior data.

To offer accurate and diverse recommendation services, recent methods use auxiliary information to foster the learning process of user and item representations. Many state-of-the-art (SOTA) methods fuse different sources of information (user, item, knowledge graph, tags, etc.) into a graph and use Graph Neural Networks (GNNs) to introduce the auxiliary information through the message passing paradigm. In this work, we seek an alternative framework that is light and effective through self-supervised learning across different sources of information, particularly for the commonly accessible item tag information. We use a self-supervision signal to pair users with the auxiliary information (tags) associated with the items they have interacted with before. To achieve the pairing, we create a proxy training task. For a given item, the model predicts which is the correct pairing between the representations obtained from the users that have interacted with this item and the tags assigned to it. This design provides an efficient solution, using the auxiliary information directly to enhance the quality of user and item embeddings. User behavior in recommendation systems is driven by the complex interactions of many factors behind the users’ decision-making processes. To make the pairing process more fine-grained and avoid embedding collapse, we propose a user intent-aware self-supervised pairing process where we split the user embeddings into multiple sub-embedding vectors. Each sub-embedding vector captures a specific user intent via self-supervised alignment with a particular cluster of tags. We integrate our designed framework with various recommendation models, demonstrating its flexibility and compatibility. Through comparison with numerous SOTA methods on seven real-world datasets, we show that our method can achieve better performance while requiring less training time. This indicates the potential of applying our approach on web-scale datasets.

Nowadays, most online services are hosted on multi-stakeholder marketplaces, where consumers and producers may have different objectives. Conventional recommendation systems, however, mainly focus on maximizing consumers’ satisfaction by recommending the most relevant items to each individual. This may result in unfair exposure of items, thus jeopardizing producer benefits. Additionally, they do not care whether consumers from diverse demographic groups are equally satisfied. To address these limitations, we propose a multi-objective optimization framework for fairness-aware recommendation,Multi-FR, that adaptively balances accuracy and fairness for various stakeholders with Pareto optimality guarantee. We first propose four fairness constraints on consumers and producers. In order to train the whole framework in an end-to-end way, we utilize the smooth rank and stochastic ranking policy to make these fairness criteria differentiable and friendly to back-propagation. Then, we adopt the multiple gradient descent algorithm to generate a Pareto set of solutions, from which the most appropriate one is selected by the Least Misery Strategy. The experimental results demonstrate thatMulti-FRlargely improves recommendation fairness on multiple stakeholders over the state-of-the-art approaches while maintaining almost the same recommendation accuracy. The training efficiency study confirms our model’s ability to simultaneously optimize different fairness constraints for many stakeholders efficiently.

Implicit feedback is frequently used for developing personalized recommendation services due to its ubiquity and accessibility in real-world systems. In order to effectively utilize such information, most research adopts the pairwise ranking method on constructed training triplets (user, positive item, negative item) and aims to distinguish between positive items and negative items for each user. However, most of these methods treat all the training triplets equally, which ignores the subtle difference between different positive or negative items. On the other hand, even though some other works make use of the auxiliary information (e.g., dwell time) of user behaviors to capture this subtle difference, such auxiliary information is hard to obtain. To mitigate the aforementioned problems, we propose a novel training framework named Triplet Importance Learning (TIL), which adaptively learns the importance score of training triplets. We devise two strategies for the importance score generation and formulate the whole procedure as a bilevel optimization, which does not require any rule-based design. We integrate the proposed training procedure with several Matrix Factorization (MF)- and Graph Neural Network (GNN)-based recommendation models, demonstrating the compatibility of our framework. Via a comparison using three real-world datasets with many state-of-the-art methods, we show that our proposed method outperforms the best existing models by 3-21% in terms of [email protected] for the top-k recommendation.

Prior research on exposure fairness in the context of recommender systems has focused mostly on disparities in the exposure of individual or groups of items to individual users of the system. The problem of how individual or groups of items may be systemically under or over exposed to groups of users, or even all users, has received relatively less attention. However, such systemic disparities in information exposure can result in observable social harms, such as withholding economic opportunities from historically marginalized groups (allocative harm) or amplifying gendered and racialized stereotypes (representational harm). Previously, Diaz et al. developed the expected exposure metric---that incorporates existing user browsing models that have previously been developed for information retrieval---to study fairness of content exposure to individual users. We extend their proposed framework to formalize a family of exposure fairness metrics that model the problem jointly from the perspective of both the consumers and producers. Specifically, we consider group attributes for both types of stakeholders to identify and mitigate fairness concerns that go beyond individual users and items towards more systemic biases in recommendation. Furthermore, we study and discuss the relationships between the different exposure fairness dimensions proposed in this paper, as well as demonstrate how stochastic ranking policies can be optimized towards said fairness goals.