In this article, we introduce the application of rigorous analysis procedures to goal models to provide several benefits beyond the initial act of modeling. Such analysis can allow modelers to assess the satisfaction of goals, facilitate evaluation of high-level design alternatives, help analysts decide on the high-level requirements and design of the system, test the sanity of a model, and support communication and learning. The analysis of goal models can be done in very different ways depending on the nature of the model and the purpose of the analysis. In our work, we use the Goal-oriented Requirement Language (GRL), which is part of the User Requirements Notation (URN). URN, a new Recommendation of the International Telecommunications Union, provides the first standard goal-oriented language. Using GRL, we develop an approach to analysis that can be done by evaluating qualitative or quantitative satisfaction levels of the actors and intentional elements (e.g., goals and tasks) composing the model. Initial satisfaction levels for some of the intentional elements are provided in a strategy and then propagated to the other intentional elements of the model through the various links that connect them. The results allow for an assessment of the relative effectiveness of design alternatives at the requirements level. Although no specific propagation algorithm is imposed in the URN standard, different criteria for defining evaluation mechanisms are described. We provide three algorithms (quantitative, qualitative, and hybrid) as examples, which satisfy the constraints imposed by the standard. These algorithms have been implemented in the open-source jUCMNav tool, an Eclipse-based editor for URN models. The algorithms are presented and compared with the help of a telecommunication system example. © 2010 Wiley Periodicals, Inc.

As information systems are increasingly expected to work with humans cooperatively in complex organizational contexts, conceptual modelling techniques need to be extended to relate information structures and processes to business and organizational objectives. We propose a framework which focuses on the modelling of strategic actor relationships (“A-R”) for a richer conceptual model of business processes in their organizational settings. Organizations are viewed as being made up of social actors who are intentional — have motivations, wants, and beliefs — and strategic — they evaluate their relationships to each other in terms of opportunities and vulnerabilities. The framework supports formal modelling of the network of dependency relationships among actors, and the systematic exploration and assessment of alternative process designs in reengineering. The semantics of the modelling concepts are axiomatically characterized. By embedding the framework in the Telos language, the framework can also potentially serve as an early-requirements phase tool in a comprehensive information system development environment.