Online recommender systems (RS) aim to match user needs with the vast amount of resources available on various platforms. A key challenge is to model user preferences accurately under the condition of data sparsity. To address this challenge, some methods have leveraged external user behavior data from multiple platforms to enrich user representation. However, all of these methods require a consistent user ID across platforms and ignore the information from similar users. In this study, we propose RUEL, a novel retrieval-based sequential recommender that can effectively incorporate external anonymous user behavior data from Edge browser logs to enhance recommendation. We first collect and preprocess a large volume of Edge browser logs over a one-year period and link them to target entities that correspond to candidate items in recommendation datasets. We then design a contrastive learning framework with a momentum encoder and a memory bank to retrieve the most relevant and diverse browsing sequences from the full browsing log based on the semantic similarity between user representations. After retrieval, we apply an item-level attentive selector to filter out noisy items and generate refined sequence embeddings for the final predictor. RUEL is the first method that connects user browsing data with typical recommendation datasets and can be generalized to various recommendation scenarios and datasets. We conduct extensive experiments on four real datasets for sequential recommendation tasks and demonstrate that RUEL significantly outperforms state-of-the-art baselines. We also conduct ablation studies and qualitative analysis to validate the effectiveness of each component of RUEL and provide additional insights into our method.

Recommender systems play a significant role in online services and have attracted wide attention from both academia and industry. In this paper, we focus on an important, practical, but often overlooked task: domain-level zero-shot recommendation (DZSR). The challenge of DZSR mainly lies in the absence of collaborative behaviors in the target domain, which may be caused by various reasons, such as the domain being newly launched without existing user-item interactions, or users' behaviors being too sensitive to collect for training. To address this challenge, we propose a Transferable Interest Graph Embedding technique for Recommendations (Tiger). The key idea is to connect isolated collaborative filtering datasets with a knowledge graph tailored to recommendations, then propagate collaborative signals from public domains to the zero-shot target domain. The backbone of Tiger is the transferable interest extractor, which is a simple yet effective graph convolutional network (GCN) aggregating multiple hops of neighbors on a shared interest graph. We find that the bottom layers of GCN preserve more domain-specific information while the upper layers represent universal interest better. Thus, in Tiger, we discard the bottom layers of GCN to reconstruct user interest so that collaborative signals can be successfully propagated to other domains, and retain the bottom layers of GCN to include domain-specific information for items. Extensive experiments with four public datasets demonstrate that Tiger can effectively make recommendations for a zero-shot domain and outperform several alternative baselines.

Named entity recognition (NER) is a fundamental component in many applications, such as Web Search and Voice Assistants. Although deep neural networks greatly improve the performance of NER, due to the requirement of large amounts of training data, deep neural networks can hardly scale out to many languages in an industry setting. To tackle this challenge, cross-lingual NER transfers knowledge from a rich-resource language to languages with low resources through pre-trained multilingual language models. Instead of using training data in target languages, cross-lingual NER has to rely on only training data in source languages, and optionally adds the translated training data derived from source languages. However, the existing cross-lingual NER methods do not make good use of rich unlabeled data in target languages, which is relatively easy to collect in industry applications. To address the opportunities and challenges, in this paper we describe our novel practice in Microsoft to leverage such large amounts of unlabeled data in target languages in real production settings. To effectively extract weak supervision signals from the unlabeled data, we develop a novel approach based on the ideas of semi-supervised learning and reinforcement learning. The empirical study on three benchmark data sets verifies that our approach establishes the new state-of-the-art performance with clear edges. Now, the NER techniques reported in this paper are on their way to become a fundamental component for Web ranking, Entity Pane, Answers Triggering, and Question Answering in the Microsoft Bing search engine. Moreover, our techniques will also serve as part of the Spoken Language Understanding module for a commercial voice assistant. We plan to open source the code of the prototype framework after deployment.

Language scaling aims to deploy Natural Language Processing (NLP) applications economically across many countries/regions with different languages. Language scaling has been heavily invested by industry since many parties want to deploy their applications/services to global markets. At the same time, scaling out NLP applications to various languages, essentially a data science problem, remains a grand challenge due to the huge differences in the morphology, syntaxes, and pragmatics among different languages. We present a comprehensive survey and tutorial on language scaling. We start with a clear problem description for language scaling and an intuitive discussion on the overall challenges. Then, we outline two major categories of approaches to language scaling, namely, model transfer and data transfer. We present a taxonomy to summarize various methods in literature. A large part of the tutorial is organized to address various types of NLP applications. Finally, we discuss several important challenges in this area and future directions.

Lack of training data in low-resource languages presents huge challenges to sequence labeling tasks such as named entity recognition (NER) and machine reading comprehension (MRC). One major obstacle is the errors on the boundary of predicted answers. To tackle this problem, we propose CalibreNet, which predicts answers in two steps. In the first step, any existing sequence labeling method can be adopted as a base model to generate an initial answer. In the second step, CalibreNet refines the boundary of the initial answer. To tackle the challenge of lack of training data in low-resource languages, we dedicatedly develop a novel unsupervised phrase boundary recovery pre-training task to enhance the multilingual boundary detection capability of CalibreNet. Experiments on two cross-lingual benchmark datasets show that the proposed approach achieves SOTA results on zero-shot cross-lingual NER and MRC tasks.

Training and refreshing a web-scale Question Answering (QA) system for a multi-lingual commercial search engine often requires a huge amount of training examples. One principled idea is to mine implicit relevance feedback from user behavior recorded in search engine logs. All previous works on mining implicit relevance feedback target at relevance of web documents rather than passages. Due to several unique characteristics of QA tasks, the existing user behavior models for web documents cannot be applied to infer passage relevance. In this paper, we make the first study to explore the correlation between user behavior and passage relevance, and propose a novel approach for mining training data for Web QA. We conduct extensive experiments on four test datasets and the results show our approach significantly improves the accuracy of passage ranking without extra human labeled data. In practice, this work has proved effective to substantially reduce the human labeling cost for the QA service in a global commercial search engine, especially for languages with low resources. Our techniques have been deployed in multi-language services.

Deep pre-training and fine-tuning models (such as BERT and OpenAI GPT) have demonstrated excellent results in question answering areas. However, due to the sheer amount of model parameters, the inference speed of these models is very slow. How to apply these complex models to real business scenarios becomes a challenging but practical problem. Previous model compression methods usually suffer from information loss during the model compression procedure, leading to inferior models compared with the original one. To tackle this challenge, we propose a Two-stage Multi-teacher Knowledge Distillation (TMKD for short) method for web Question Answering system. We first develop a general Q&A distillation task for student model pre-training, and further fine-tune this pre-trained student model with multi-teacher knowledge distillation on downstream tasks (like Web Q&A task, MNLI, SNLI, RTE tasks from GLUE), which effectively reduces the overfitting bias in individual teacher models, and transfers more general knowledge to the student model. The experiment results show that our method can significantly outperform the baseline methods and even achieve comparable results with the original teacher models, along with substantial speedup of model inference.