Recommender systems, though widely used, often struggle to engage users effectively. While deep learning methods have enhanced connections between users and items, they often neglect the user’s perspective. Knowledge-based approaches, utilizing knowledge graphs, offer semantic insights and address issues like knowledge graph embeddings, hybrid recommendation, and interpretable recommendation. More recently, neural-symbolic systems, combining data-driven and symbolic techniques, show promise in recommendation systems, especially when used with knowledge graphs. Moreover, content features become vital in conversational recommender systems, which demand multi-turn dialogues. Recent literature highlights increasing interest in this area, particularly with the emergence of Large Language Models (LLMs), which excel in understanding user queries and generating recommendations in natural language. Sixth Knowledge-aware and Conversational Recommender Systems (KaRS) Workshop aims to disseminate advancements and discuss about challenges and opportunities.

Abstract Knowledge Graphs (KGs) have already proven their strength as a source of high-quality information for different tasks such as data integration, search, text summarization, and personalization. Another prominent research field that has been benefiting from the adoption of KGs is that of Recommender Systems (RSs). Feeding a RS with data coming from a KG improves recommendation accuracy, diversity, and novelty, and paves the way to the creation of interpretable models that can be used for explanations. This possibility of combining a KG with a RS raises the question whether such an addition can be performed in a plug-and-play fashion – also with respect to the recommendation domain – or whether each combination needs a careful evaluation. To investigate such a question, we consider all possible combinations of (i) three recommendation tasks (books, music, movies); (ii) three recommendation models fed with data from a KG (and in particular, a semantics-aware deep learning model, that we discuss in detail), compared with three baseline models without KG addition; (iii) two main encyclopedic KGs freely available on the Web: DBpedia and Wikidata. Supported by an extensive experimental evaluation, we show the final results in terms of accuracy and diversity of the various combinations, highlighting that the injection of knowledge does not always pay off. Moreover, we show how the choice of the KG, and the form of data in it, affect the results, depending on the recommendation domain and the learning model.

Recommender systems have become ubiquitous in daily life, but their limitations in interacting with human users have become evident. Deep learning approaches have led to the development of data-driven algorithms that identify connections between users and items, but they often miss a critical actor in the loop - the end-user. Knowledge-based approaches are gaining attention due to the availability of knowledge-graphs, such as DBpedia and Wikidata, which provide semantics-aware information on different knowledge domains. These approaches are being used for recommendation and challenges such as knowledge graph embeddings, hybrid recommendation, and interpretable recommendation. Moreover, the emergence of neural-symbolic systems, which combine data-driven and symbolic methods, can significantly improve recommendation systems. A growing number of research papers on such topics demonstrate the growing interest and research potential of these systems. Furthermore, content features become crucial when interaction requires it. The development of conversational recommender systems presents new challenges, as they require multi-turn dialogues between users and systems, blurring the line between recommendation and retrieval. Evaluation of these systems goes beyond simple accuracy metrics and is hampered by the limited availability of datasets. While research and development into conversational recommender systems has been less prominent in the past, recent literature shows growing interest and potential for these systems.

In the last few years, a renewed interest of the research community in conversational recommender systems (CRSs) has been emerging. This is likely due to the massive proliferation of Digital Assistants (DAs) such as Amazon Alexa, Siri, or Google Assistant that are revolutionizing the way users interact with machines. DAs allow users to execute a wide range of actions through an interaction mostly based on natural language utterances. However, although DAs are able to complete tasks such as sending texts, making phone calls, or playing songs, they still remain at an early stage in terms of their recommendation capabilities via a conversation. In addition, we have been witnessing the advent of increasingly precise and powerful recommendation algorithms and techniques able to effectively assess users’ tastes and predict information that may be of interest to them. Most of these approaches rely on the collaborative paradigm (often exploiting machine learning techniques) and neglect the huge amount of knowledge, both structured and unstructured, describing the domain of interest of a recommendation engine. Although very effective in predicting relevant items, collaborative approaches miss some very interesting features that go beyond the accuracy of results and move in the direction of providing novel and diverse results as well as generating explanations for recommended items. Knowledge-aware side information becomes crucial when a conversational interaction is implemented, in particular for preference elicitation, explanation, and critiquing steps.

Over the years, model-based approaches have shown their effectiveness in computing recommendation lists in different domains and settings. By relying on the computation of latent factors, they can recommend items with a very high level of accuracy. Unfortunately, when moving to the latent space, even if the model embeds content-based information, we miss references to the actual semantics of the recommended item. It makes the interpretation of the recommendation process non-trivial. In this paper, we show how to initialize latent factors in Factorization Machines by using semantic features coming from knowledge graphs to train an interpretable model, which is, in turn, able to provide recommendations with a high level of accuracy. In the presented approach, semantic features are injected into the learning process to retain the original informativeness of the items available in the dataset. By relying on the information encoded in the original knowledge graph, we also propose two metrics to evaluate the semantic accuracy and robustness of knowledge-aware interpretability. An extensive experimental evaluation on six different datasets shows the effectiveness of the interpretable model in terms of both accuracy and diversity of recommendation results and interpretability robustness.

Hyper-parameters tuning is a crucial task to make a model perform at its best. However, despite the well-established methodologies, some aspects of the tuning remain unexplored. As an example, it may affect not just accuracy but also novelty as well as it may depend on the adopted dataset. Moreover, sometimes it could be sufficient to concentrate on a single parameter only (or a few of them) instead of their overall set. In this paper we report on our investigation on hyper-parameters tuning by performing an extensive 10-Folds Cross-Validation on MovieLens and Amazon Movies for three well-known baselines: User-kNN, Item-kNN, BPR-MF. We adopted a grid search strategy considering approximately 15 values for each parameter, and we then evaluated each combination of parameters in terms of accuracy and novelty. We investigated the discriminative power of nDCG, Precision, Recall, MRR, EFD, EPC, and, finally, we analyzed the role of parameters on model evaluation for Cross-Validation.

One of the main problems in online advertising is to display ads which are relevant and appropriate w.r.t. what the user is looking for. Often search engines fail to reach this goal as they do not consider semantics attached to keywords. In this paper we propose a system that tackles the problem by two different angles: help (i) advertisers to create more efficient ads campaigns and (ii) ads providers to properly match ads content to keywords in search engines. We exploit semantic relations stored in the DBpedia dataset and use an hybrid ranking system to rank keywords and to expand queries formulated by the user. Inputs of our ranking system are (i) the DBpedia dataset; (ii) external information sources such as classical search engine results and social tagging systems. We compare our approach with other RDF similarity measures, proving the validity of our algorithm with an extensive evaluation involving real users.