In this paper, we report on a qualitative exploratory case study of a national-level government-led digital transformation. We depart from most studies on government digital transformation that largely focus on improving existing services, bureaucratic processes, or adopting emerging digital technologies. Instead, we analyze the process of a government-led digital transformation aimed at addressing significant institutional voids within a resource-constrained context. Drawing from 60 interviews with stakeholders in the Ghanaian FinTech ecosystem, we theorize the concept of digital branching strategy as an alternative lens to envisage government-led digital transformation that considers the resource-constrained context and characteristics of governments. Our findings show that governments, especially those in resource-constrained contexts pursue digital transformation through exploring frugal innovations and leveraging established resources, structures, and relationships within an ecosystem. We subsequently develop a process model to explain the mechanisms of a national-level government-led digital transformation. Based on the findings and the model, our study offers critical insights to re-imagine government-led digital transformation in resource-constrained contexts by demonstrating how pursuing a digital branching strategy leads to planned and emergent outcomes because of the generative nature of the transformation.

This paper is about the broadband development in South Korea (henceforth Korea). Korea is considered to be a world leader in this field. Based on various sources including a study trip to Seoul that took place in July 2002, the reasons for this success are offered in this paper. The purpose of the study trip was to investigate how Korea achieved such a relatively fast penetration rate in a time span of approximately 4 years. Using documentary secondary data such as, written documents published materials, and primary data, such as interviews, the paper explores and presents the factors contributing to this development. The factors covered include government leadership, fierce competition, low prices due to the competition, cultural aspects, and geographic and demographic aspects. Although some strategies and success factors are Korea specific, there are general lessons that can be drawn. Anyone considering the deployment of broadband and other future innovations will benefit from this investigation into the successful strategies undertaken in Korea.