Although a fundamental human right, access to justice remains a persistent predicament that disproportionately impacts the most vulnerable in society. The challenge is particularly evident in personal bankruptcy filings, where individuals often face financial despair and lack the resources needed to navigate the process. Digital innovation holds promise for improving access to justice. Our study focuses on Upsolve, a digital innovation that supports users in bankruptcy filing. Drawing on value sensitive design and the concept of technological mediations, our study traces values from those embedded in design features to the realisation of values through user experiences with a digital innovation, by theorising mediation mechanisms that explain the connections between values in design and use. The findings suggest that a designer’s purposive values involving safe and equitable access, simplification, empowerment, compassion, and autonomy led to a design that enables users to be in control of the process. User interactions with Upsolve’s innovation shape their perceptions of bankruptcy filing and help them complete the process, enabling the realisation of values of support, dignity, destigmatisation, hope, and life chances. The study contributes to the literature and offers insights into engaging with human values when designing digital innovations to improve access to justice.

This study empirically examines the role of consumer trust and its antecedents in determining consumers' intention to adopt mobile payment. This research proposes that consumers' willingness to adopt mobile payment depends on their assessment of the trustworthiness of mobile service provider and vendor, their assessment of the functional reliability of mobile payment systems as well as their general disposition to trust and their cultural background, in particular, uncertainty avoidance. Data were gathered from 302 participants in Auckland, New Zealand. Results show that all five sets of trust antecedents influence the development of trust and trust is an important predictor of intention to adopt mobile payment. Both theoretical and practical implications are discussed.

This study uses Trauth’s (2000) Influence-Impact Model as a sensitizing device to examine the influence of four key socio-cultural factors —policy, infrastructure, economy, and culture—on information economy development efforts in Thailand. Our assessment shows that progress has been made but gaps remain. Thailand’s infrastructure challenges include unequal development across regions, a small skilled workforce, and low R&D expenditures in the ICT sector. Future economic growth of Thailand will depend on an increase in investments and improvement in technology and innovation. The authors’ cultural analysis reinforces the need to develop a synergy between Thai cultural systems and development needs. To highlight strategies that Thailand might follow, the authors compare their findings to the lessons learned from the case of Ireland, India, and China. These include facilitating ICT sector work, ensuring a supply of qualified workers, exploiting the country’s distinctive capacities, and reconfiguring policy to adapt to changes in the global ICT market.