Aggression on social media has evolved into a major point of concern. However, recently proposed machine learning (ML) approaches to detect various types of aggressive behavior fall short, due to the fast and increasing pace of content generation as well as evolution of such behavior over time. This work introduces the first, practical, real-time framework for detecting aggression on Twitter via embracing the streaming ML paradigm. This method adapts its ML binary classifiers in an incremental fashion, while receiving new annotated examples, and achieves similar performance as batch-based ML models, with 82-93% accuracy, precision, and recall. Experimental analysis on real Twitter data reveals how this framework, implemented in Spark Streaming, easily scales to process millions of tweets in minutes.

The rise of online aggression on social media is evolving into a major point of concern. Several machine and deep learning approaches have been proposed recently for detecting various types of aggressive behavior. However, social media are fast paced, generating an increasing amount of content, while aggressive behavior evolves over time. In this work, we introduce the first, practical, real-time framework for detecting aggression on Twitter via embracing the streaming machine learning paradigm. Our method adapts its ML classifiers in an incremental fashion as it receives new annotated examples and is able to achieve the same (or even higher) performance as batch-based ML models, with over 90% accuracy, precision, and recall. At the same time, our experimental analysis on real Twitter data reveals how our framework can easily scale to accommodate the entire Twitter Firehose (of 778 million tweets per day) with only 3 commodity machines. Finally, we show that our framework is general enough to detect other related behaviors such as sarcasm, racism, and sexism in real time.

Cyberbullying and cyberaggression are increasingly worrisome phenomena affecting people across all demographics. More than half of young social media users worldwide have been exposed to such prolonged and/or coordinated digital harassment. Victims can experience a wide range of emotions, with negative consequences such as embarrassment, depression, isolation from other community members, which embed the risk to lead to even more critical consequences, such as suicide attempts. In this work, we take the first concrete steps to understand the characteristics of abusive behavior in Twitter, one of today’s largest social media platforms. We analyze 1.2 million users and 2.1 million tweets, comparing users participating in discussions around seemingly normal topics like the NBA, to those more likely to be hate-related, such as the Gamergate controversy, or the gender pay inequality at the BBC station. We also explore specific manifestations of abusive behavior, i.e., cyberbullying and cyberaggression, in one of the hate-related communities (Gamergate). We present a robust methodology to distinguish bullies and aggressors from normal Twitter users by considering text, user, and network-based attributes. Using various state-of-the-art machine-learning algorithms, we classify these accounts with over 90% accuracy and AUC. Finally, we discuss the current status of Twitter user accounts marked as abusive by our methodology and study the performance of potential mechanisms that can be used by Twitter to suspend users in the future.