In a dynamic environment, organisations are increasingly compelled to utilise big data analytics (BDA) to develop organisational resilience, which will help them weather disruptions and gain competitiveness. By investigating 213 Chinese firms across a diverse array of industries, this study seeks to uncover the mechanisms and boundary conditions through which BDA capability affects firm performance. Drawing on the organisational capabilities-based theory and information technology-enabled organisational capabilities perspective, we both theoretically and empirically verify that two types of organisational resilience (i.e., proactive resilience and reactive resilience) mediate the relationship between BDA capability and firm performance. Our findings reveal that environmental dynamism positively moderates the impact of BDA capability on reactive resilience and strengthens the positive mediation effect of reactive resilience on the relationship between BDA capability and firm performance. This study contributes to the information systems literature by theoretically and empirically clarifying the pivotal roles of proactive resilience and reactive resilience as mediating mechanisms and by describing the contingent effect of environmental dynamism on the relationship between BDA capability and performance. The results provide new insights into how managers deploy BDA to achieve superior performance in a dynamic environment.

Building on resource-based theory, we seek to explore the underlying impact of social and technical resources on e-commerce capabilities under top management support. To fully capture and understand the relationship between these important constructs, we apply a combination of complementary techniques, namely, advanced analysis of composites structural equation modelling (ADANCO-SEM) in Study 1 and fuzzy-set qualitative comparative analysis in Study 2. Study 1 findings show that e-commerce infrastructure and skills, in addition to guanxi, positively affect e-commerce capabilities. Furthermore, top management support positively moderates the relationship between e-commerce infrastructure and e-commerce capabilities, but it has no effect on the relationship between guanxi and e-commerce capabilities and on the relationship between e-commerce skills and e-commerce capabilities. Based on the findings of Study 1, Study 2 further unveils two configurations – guanxi and e-commerce infrastructure, and guanxi and e-commerce skills – that can lead to e-commerce capabilities. The moderating effect of guanxi is confirmed empirically in post hoc analysis. These results refine the findings in the ADANCO-SEM analysis concerning the conditions for the formation of e-commerce capabilities. The empirical findings can help firms use organisational resources more efficiently and thus develop e-commerce capabilities and gain competitive advantages.