Aligning student skills with industry practices in the current fast-changing digital economy is one of the many challenges faced by higher education institutions. In this paper, we present a novel approach in which we developed a digital commons to serve as a bridge between emerging industry practices and academic curricula. In a digital commons, knowledge is created and shared online. This case study describes the motivation for, and the design, development and evaluation of, an industry practice digital commons (IPDC) to assist students in developing industry relevant knowledge. The target students were pursuing a course on IT Governance and Service Management (IGSM) at an Australian university. The development of the digital artifact followed the design science research (DSR) paradigm. Feedback from 78 students and 26 practitioners, and the visitor analytics totaling 122,360 users, indicated that both student and practitioner communities considered the IPDC to be valuable.

Governments are increasingly relying on algorithmic decision-making (ADM) to deliver public services. Recent information systems literature has raised concerns regarding ADM’s negative unintended consequences, such as widespread discrimination, which in extreme cases can be destructive to society. The extant empirical literature, however, has not sufficiently examined the destructive effects of governmental ADM. In this paper, we report on a case study of the Australian government’s “Robodebt” programme that was designed to automatically calculate and collect welfare overpayment debts from citizens but ended up causing severe distress to citizens and welfare agency staff. Employing perspectives from systems thinking and organisational limits, we develop a research model that explains how a socially destructive government ADM programme was initiated, sustained, and delegitimized. The model offers a set of generalisable mechanisms that can benefit investigations of ADM’s consequences. Our findings contribute to the literature of unintended consequences of ADM and demonstrate to practitioners the importance of setting up robust governance infrastructures for ADM programmes.

Information systems have the potential to improve societal conditions in developing countries, and yet design theory to inform interventions to encourage uptake and use of these systems is sparse. This paper reports on an action design research project that addressed the problem of limited adoption of e-Government in Bangladesh. Inadequate knowledge of the nature of e-Government systems had been identified as an underlying cause of many other problems in this ‘wicked’ problem context. The project aimed to reduce knowledge deficiencies among key decision makers through activities that included the delivery of a custom-made training program and a handbook targeted at senior government officers. The project had modest resources and yet yielded significant outcomes. Critical reflection established a number of design principles for a ‘sweet spot change strategy’ for interventions of this type, with the most important principle being to first identify a ‘sweet spot’, a point of maximum leverage, and then to act on it.

Based on a literature review and three focused group sessions involving a total of 30 experienced designers of virtual community, this research examines design principles of computer-mediated facilitation mechanisms from the perspective of meeting participants' online communication needs. The design principles are classified into three categories based on members' intrapersonal, interpersonal and group communication needs and behaviors. The findings address the importance of understanding the different communication needs for individual participants when selecting facilitation mechanisms to encourage member participation in virtual communities. These findings yield innovative implications for research and practice.

Bangladesh, in common with many least developed countries, has been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in its public sector organizations. There has been no satisfactory progress in this area despite a number of high-level initiatives. As a result, the country is failing to keep pace in e-government advances compared with other developing countries. This paper reports a study that involved focus groups and interviews with key stakeholders in Bangladesh. A process model is developed to show the interrelationships amongst the major barriers in the adoption of ICT in Bangladesh public sector. A lack of knowledge and entrenched attitudes and mindsets are seen as the key underlying contributors to the lack of progress. The paper introduces important directions for the formulation of long-term strategies for the successful adoption of ICT in the Bangladesh public sector and provides a basis for further theoretical development.

While organisational size is a popular construct in information systems (IS) research, findings from its use have been inconsistent. Few studies have explored this inconsistency or attempted to address this problem. This paper uses Churchill's measure development paradigm to conduct three separate but related investigations into the size construct. Study 1 explored the domain and dimensions of size. Some 2000 research papers published in six leading IS journals over an 11-year period were read in order to determine what researchers thought size meant and how they measured it. The study found 21 constructs underpinning the size construct and 25 ways of measuring size, but no clear relationship between size meaning and measurement. Study 2 assessed the construct's content validity using a concept map exercise involving 41 participants. Multidimensional scaling clustered the constructs into three conceptual groups. Study 3 administered the size construct in a survey with a sample of 163 Australian firms. The study found that the data supported the constructs observed in Study 2 and that a group of eight constructs could be used to differentiate between smaller and larger firms in the sample. Analysis revealed that organisational levels, risk aversion, geographic distribution and employment reflected respondents’ self-nominated size.

Despite the widely held view that systems are more likely to be successful if users are involved during systems development, there is uncertainty about the exact nature of the relationship between user participation and system outcomes. There has been considerable research activity in this area but findings are inconclusive. Comparatively little qualitative research has been reported. This paper reports an interpretive study that examined the development process for 38 decision support systems in the Australian agricultural sector. The relationship between user participation and system outcome was explored. The degree of user influence in the design process was found to be an important component of this relationship. Degree of user influence was a result of both the type and depth of user participation. Much previous research has focused on whether users were involved in development without detailed consideration of the degree of influence on design features resulting from this participation. The results from this study are significant in that they yield theoretical insights into the phenomenon of user participation and related system outcomes. In addition, the results have practical significance for practitioners developing decision support software.

Increasingly we wish to ask and research questions about the adoption of interorganizational systems and electronic commerce at the industry level but are hampered by the lack of a theory of concerted purposeful action at this large level of analysis. In this paper we give the outlines of such a theory and indicate the uses to which it can be put. Particular attention is paid to how the routine day-to-day activities of the firms and support organizations that make up an industry group can be coordinated in such a way that we can speak of an industry as engaged in purposeful activity. We contend that only through a deep understanding of the possibilities and nature of routine coordinated activity at this level can issues concerning promotion, implementation and adoption of interorganizational systems by whole industries be properly framed.