Facing uncertainty catalyzed by the COVID-19 pandemic, the decision-making of information and communication technology (ICT) managers in smart cities has become essential for technological development. This exploratory study describes the effects of ICT governance practices and the use of Industry 4.0 technologies on the decision-making of technology managers in Brazilian cities considered smart in the face of the COVID-19 pandemic. To this end, 39 municipalities were selected based on classifications of Brazilian smart cities, and data were collected through the electronic citizen service system and a survey application. It identified the use of the Information Technology Infrastructure Library (ITIL) and the ICT Master Plan (PDTIC) as the cities’ ICT governance practices. Regarding Industry 4.0 technologies, the use of business intelligence (BI), cloud computing (CC), and open data was verified. Furthermore, the need to develop a planning culture and the need for internal training of professionals in the face of new technological resources emerged. The results showed that ICT governance practices and Industry 4.0 technologies have positive effects if used holistically according to the alignment with the municipality’s strategic objectives. The senior management of municipalities must see the importance of making constant investments in infrastructure and the technical capacity of professionals to achieve greater effectiveness in the use of technological resources.

In order to improve IT governance in APF, the TCU created, under the 2010 survey, the IT governance index (iGovTI). This type of research has as general objective, a situation of IT governance of each evaluated organization. Currently (2018), iGovTI evaluates organizations into four categories: initial, basic, intermediate, and enhanced. In this context, a research related to this problem seeks together with the ICT managers of Brazilian APF organizations of "initial" capacity, with the objective of not doing good practices in their own organizations. As a result of the chapter, they recognize that ITIL, COBIT and PMBOK are the best known and best practices used in participation organizations. And that, despite the majority of companies, has financial resources dedicated to the area, such as the difficulties in relation to knowledge about governance and good work and work practices.

This study aimed to perform a systematic mapping of the literature on the use of radio frequency identification (RFID) technology in the pharmaceutical industry. In the data collection we searched the scientific bases IEEE explore, Springer Link and Medline, selecting original articles and review articles that dealt with the use of technology in the world. Of the 327 articles found, 13 met the inclusion and exclusion criteria. This literature review presents some considerations on the use, features, advantages, limitations, and suggestions for future research involving RFID technology in the pharmaceutical industry.

In the area of public security, requirements for Smart Cities are changing due to the rapid growth and urbanization of cities. Law enforcement authorities are facing new challenges in protecting people and public and private entities, shifting the focus from traditional investigation to preventive investigation that allows incidents to decrease before they happen. In this context, this study aimed to analyze the computational solutions used in the management of public security in smart cities. Through a systematic mapping of the literature, this study addresses the scientific production of computational solutions as a new tool that smart cities are using to mitigate abnormalities and keep environments safe.

Context: Socioeconomic development has accelerated the urbanization process and the advance of Information and Communication Technologies (ICT). In this context, population growth in urban centers manifested challenges in the economic and cultural aspects of society. Issues such as mobility and sustainability come up. ICT plays an important role in this scenario, as it enables innovative services to citizens to improve their quality of life. Objective: To identify and analyze technological solutions (tools, services, applications or products) of urban public monitoring in order to characterize them, with respect to smart cities and ubiquitous devices, from the point of view of researchers and public agents in the field. context of theoretical and applied research in the literature. Method: A Systematic Literature Mapping (SLM) was performed to characterize the research in the area. Results: It was found that most studies treat as important and global trend urban public monitoring through ubiquitous devices in the context of smart cities. Conclusion: Urban public monitoring can be performed through appropriate ICT infrastructures, using devices such as sensors to capture and transmit data in real-time. This communication takes place without the use of wires and it is necessary to worry about the energy efficiency and accuracy of these ubiquitous devices. This way, the city can become more efficient and attractive to its citizens.

This work makes a study about the Home Care services in Brazil and Sergipe state, emphasizing the utilization of mobile devices to help on Home Care treatment using a scientific prospection and a exploratory research through survey. Despite of being a widely used approach in the Health research area, few studies were found on the application of mobile devices to help with Home Care in Brazil; using the obtained data, was possible to identify that there is a space to develop new solutions; and in the survey, interviewees reported that mobile applications to help in Home Care would be useful.

Open Government Data (OGD) is a practice that has become widespread and has brought countless benefits to both government and citizens. The Open Government Partnership is a group formed by over 60 countries, all countries sharing the same purpose: A plan to define open data by following a list of requirements. However, the number of open datasets is still low and does not have the minimum level of quality and technique. The Open Data initiative still faces a large number of challenges to become reality. The goal of this study is to map and characterize the main barriers prevent OGD, exposing the mitigation forms found in literature papers, as well as identifying which sectors of public administration have a higher incidence of publication on OGD. In order this, it was realized a Systematic Literature Mapping (SLM), resulting in 85 relevant papers able to response 3 Research Questions. The SLM identified 6 main barriers: Public Engagement; Culture; Economic; Political and Technical, where it is highlighted Education, Health and Finances as public sector areas with Open Data major publication incidence. The Open Government Directive, a guidelines series, published in 2009 by Ex-President of United States of America, Barack Obama is the factor most quoted in literature as barrier mitigation way in OGD implementation.

The use of Big Data and Open Data has been increasing and becoming a tendency in the last years. Big Data is about collect, store and analysis and interpretation of datasets so big and complex that traditional applications of data processing are not appropriate to your treatment. Open Data is related to opening of data: by opening, it is understood that data must be public and available free. Looking for information transparency, government data should be open. Every day more cities and countries are opening your data. The Open Data emerge as a special paradigm in smart cities. The main goal of Big and Open Data technologies in a smart city is provide system development that can be useful to the citizens. In this work, we analyze the state of utilization of Big Data and Open data in technological solutions with interoperability between software products to smart cities. 79 publications were found and 25 of them were selected, listing some technologies able to answer the research questions of this work.

The optional discipline "Governance of ICT directed to the Federal Public Administration (FPA)" in the curricular structure of the undergraduate courses in Information Systems and Computer Science of Institution X aims to analyze the dimensions (High Administration, Strategies and Plans, Information, People, Processes and Results of Management) in which the survey of the ICT Governance situation in the FPA is carried out. This article presents a practical approach that exemplifies the application of the knowledge acquired as a study of the programmatic content of the discipline. The programmatic content and its importance were evaluated through the application of a questionnaire to the students. The responses revealed that the teaching approach used and the content viewed added knowledge and are useful for training the ICT professional.

Governance of Information Technology and Communication (ICT) is still a challenging factor for organizations, both for the public and private sector. Public organizations are recognized by the control bodies (Audit Court of the Union - ACU, System of Administration of Information Technology Resources - SISP, Strategy of Digital Governance - EGD), which, through this recognition, cause the managers of these organizations to pay attention to this area. In this case, the adoption and direction of good practices that meet the requirements of the control bodies regarding ICT Governance are necessary. Thus, the objective of this article is to propose a framework called PeticGov, with the objective to support the organizations evaluated by the TCU and to direct the ICT managers in how to implement the good practices of ICT Governance considered relevant for TCU evaluation. In order to direct the organizations in which good practice (s) to adopt based on their deficit. As results, it is noticed that the PeticGov questionnaire returns the same result of the TCU.

Mobility is a major problem in urban centers and vehicular networks have been a focus of study in the attempt to create applications focused on intelligent transport systems (ITS). With that in mind, ITS initiatives act as a possible solution to improve the functioning and performance of traffic systems, reducing congestion and increasing security for citizens. In this way, the present work presents a flexible and extensible platform called i9Vanets, whose objective is the virtualized management through a cloud vehicular network to assist in the solutions of the main challenges related to VANETs. An analysis of laboratory tests is also presented, with the objective of evaluating their performance and operational capacity. Thus, the conclusion of this work was to present the I9Vanet platform and its technical feasibility as well as its possible applications.

As a result of population growth in large cities face everyday problems related to urban mobility such as congestion, quality of urban roads and inefficiency of public transport. Intelligent transport systems initiatives act as an efficient solution to improve the functioning and performance of traffic systems, reducing congestion and increasing safety for citizens. However, due to the inclusion of different and distributed information sources on urban mobility, interoperability of the various technologies involved and the retention of these data are challenges that involve complex and costly efforts to governments and businesses. Thus, this article presents a proposal for georeferenced data retention architecture of Intelligent Transportation System in order to store this information georeferenced urban mobility in order to allow perform these activities more easily, and to promote interoperability between various applications. Therefore, the proposal was i9ITS architecture based on Service Oriented Architecture. It conducted a case study related to building an application that uses the i9ITS architecture for a taxi service company with real data. The use of this architecture proved to be effective and efficient to meet the proposed problem, as well as other possibilities to meet the demands and challenges related to Intelligent Transportation System.

Personality of software developers professionals has been a continuous element of interest in academic research. Researchers have applied different models of personality analysis in various software engineering areas to identify improvement points, to promote job satisfaction and to better organize teams. This paper aims to conduct a study, by means of an experience report, to evaluate the MBTI personality model (Myers-Briggs Type Indication) applied to software developers and to understand how human personality influences professionals' work. The experience was applied in one private university to 6 developers to measure quality of developed software by means of Object Oriented Software Metrics. Each software analyzed was developed by a single developer. Evidence was found that developers with MBTI type “INTJ” (Introvert, iNtuitive, Thinking, Judging), presented lower levels of depth of inheritance tree (DIT) and “slightly” smaller methods (LOC). As a result, it is clear that further research on the relationship between personality and object-oriented software metrics is needed.

Promote health universally is a major challenge for society. For this reason, the World Health Organization (WHO) set targets related to Primary Health Care (PHC), emphasizing the importance of the issue for the world. Use of Information and Communication Technology (ICT) is essential for achieving the goals. Meet people in remote locations is one such current concerns. Telehealth is the use of ICTs to address this concern. But the variety of technologies and concepts, makes it difficult to choose the best solutions. Therefore, evaluation of technology is an important factor, so you can make decisions without major problems in the future. This paper aims to evaluate the use of Interactive Digital TV as ICT support for Telehealth based on the execution of the steps of an assessment methodology. Describing the relationship of technology with the principles of Primary Health Care (PHC), maturity and relevance, their benefits, their difficulties and political influences on their choice and development. Summing up the results in a SWOT matrix (Strengths, Weaknesses, Opportunities and Threats).

This paper proposes a content recommendation mechanism as part of a model for implementing ubiquitous learning for supporting people with chronic diseases who are treated at home, so that they can learn more about treatments for their disease. In the proposed approach, the learning takes place based on day-to-day activities and real situations. In this case, the model supports the development of tools that can learn about the user's context, based on data obtained via sensors installed on users or in their home, as well as data supplied directly by the user interface of their mobile devices, and data provided by the healthcare team, and, after that, recommend contents about their diseases.

A number of methods, languages, tools and techniques are widely used in Software Engineering projects even before being formally evaluated in practice. In critical phases of software life cycle, such as requirements engineering, this practice may lead to deceptions. In this paper, an evaluation of the Systems Modeling Language (SysML) diagrams and constructions when applied to requirements engineering activities is proposed. This evaluation was performed based on the Technology Acceptance Model (TAM). Three criteria were used to evaluate the acceptance of SysML as a language for requirements engineering: perceived usefulness, perceived ease of use, and perceived usage. The evaluation was performed in practice in a company that develops software-intensive systems.

Uma das principais atividades da Engenharia de Requisitos (ER) é a Elicitação de Requisitos, que compreende o reconhecimento e a descrição das necessidades dos clientes, de forma a refletir o negócio de forma precisa e coerente. Além disso, a maior parte dos problemas que ocorrem durante o processo de desenvolvimento de software geralmente é causada por falhas nas fases iniciais. Diante disso, tecnologias que busquem compreender e descrever os processos de negócio e que permitam uma visão mais próxima do domínio, com alto grau de abstração, como o Desenvolvimento Orientado por Modelos (Model-Driven Developement -- MDD) e a Modelagem de Processos de Negócio (Business Process Modeling -- BPM) podem contribuir para uma melhoria da qualidade da elicitação e especificação de requisitos de software, sobretudo quando apoiadas por ferramentas que ofereçam meios para automatização do processo. Este artigo apresenta uma proposta de abordagem baseada em MDD e BPM voltada para o processo de Elicitação de Requisitos.

In the area of requirements engineering there are elicitation techniques that are based on business context to identify the software requirements. However, these techniques do not commonly use business processes models as a source of information relevant to the elicitation of requirements. Such techniques extract use cases from business processes models. However, before modeling use cases, it is important to produce a document with functional and non-functional requirements and business rules. Therefore, this work proposes a new technique to aid extracting the requirements from business process diagrams: the REMO (Requirements Elicitation oriented by business process MOdeling) technique. This paper shows that, through the use of empirical studies, it was possible to obtain results that contributed to the evolution of the REMO technique. Additionally, the paper describes the qualitative analysis of the second empirical study, which used the procedures of two different methods: the Technology Acceptance Model (TAM) and Grounded Theory.

Nowadays, organizations face with a highly competitive market, needing information and knowledge as an intelligent support for the management of their business. In this context, correct dissemination of Information and Communication Technology (ICT) may be a manner to obtain competitive advantages. For that, it is needed management practices that optimize ICT benefits to the organization. This study will explain an overview of ICT governance and ICT strategic planning importance. It will be described the ICT strategic planning methodology called PETIC. It will be analyzed some software tools for support strategic planning and their importance. Finally, it will be defined some characteristics and features that must be present in the software to support PETIC methodology.

The present paper describes the main characteristics and components of the tool developed for integrating the definition of profiles for semantic web services. This tool is based on the languages DAML-S and OWL-S and it includes the ontology visualization and consistency verification that specify the concepts a web service interacts with. Starting from a service description interpreted by a computer and by the means used for accessing the service, it is possible to find out which software agents use the service. The tool can generate information in different formats, such as the SVG format proposed by the W3C, for representing graphic information based on XML. The tool was developed in Java language and is being used for the visualization of ontologies and for the semantic description of services in traffic information systems that the LISITT group (Laboratorio Integrado de Sistemas Inteligentes y Tecnologías de la información de Tráfico) developed at the Robotics Institute at the University of Valencia.

E-Learning is today a reality adopted by many organizations and schools around the world. With the increased use of E-Learning, Learning Management Tools are becoming more and more important, but often they fail to respond to particular or specific demands that differ from institution to institution. Even thought there is now a large variety of software available in this area, it's very important that Learning Management Environment software can be adapted to meet all these special requirements. The implementation of modules in Learning Management Tools can result in a powerful E-Learning tool, and can be the answer to customize it in a way that responds to some of the organization needs. These modules also allow tutors and teachers to focus more in the learning activities rather than on the software itself.