Jenny Wilkie

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3ranked-venue papers

3as first author

0since 2021 · last 2007

—ORCID · none

Domains — the database's venue-derived domains; a paper can count in several

Human-computer interaction and ubiquitous computing · 2 · 2 first-authorArtificial intelligence and machine learning · 1 · 1 first-authorGraphics, computer vision, multimedia, augmented reality and games · 1 · 1 first-author

Expertise — from the expertise taxonomy: the topics of the expert's papers under the CCF categories. A weight counts papers with recency: 1 for a paper about the topic, 0.3 when the topic is its context, halved every five years.

Human-computer interaction and pervasive computing 1 paper		Human-AI interaction · 100%
Artificial intelligence 1 paper		Question answering and dialogue systems · 100%

Topics — the 1 heaviest of 2, each with the papers that count most for it

Topic	Weight	Papers	Last	Evidence papers
Human-AI interaction › conversational interaction › natural language dialogue spoken dialogue interaction	0.1	1	2005	System-initiated digressive proposals in automated human-computer telephone dialogues: the use of contrasting politeness strategies · Int. J. Hum. Comput. Stud. 2005

Methods — techniques the papers use, named apart from their topics

politeness strategies · 0.1dialogue analysis · 0.1

Year	Publication	Venue	Position
2007	Hidden menu options in automated human - computer telephone dialogues: dissonance in the user's mental model abstract This paper explores the consequences of adopting an alternative strategy to that of explicitly listing all options within the main menu of a speech-driven automated telephone banking service. An existing service was augmented with an overdraft request dialogue, accessible at its main menu, which could be triggered using the keyword “overdraft”. However, the keyword was not explicitly mentioned as an option in the main menu. Instead, system-initiated proposals for an overdraft were introduced into the call flow, notifying callers that they could apply for an overdraft by saying “overdraft” at the main menu. An experiment with 114 participants was carried out to investigate the effectiveness of this strategy as a way of offering new services without increasing the length of the main menu. Results showed that a significant proportion of participants (37%) did not succeed in completing an overdraft request. The reasons for this failure are discussed. Jenny Wilkie, Fergus R. McInnes, Mervyn A. Jack, Peter J. Littlewood	Behav. Inf. Technol.	1
2005	System-initiated digressive proposals in automated human-computer telephone dialogues: the use of contrasting politeness strategies Jenny Wilkie, Mervyn A. Jack, Peter J. Littlewood	Int. J. Hum. Comput. Stud.	1
2002	Design of system-initiated digressive proposals for automated banking dialogues Jenny Wilkie, Mervyn A. Jack, Peter J. Littlewood	INTERSPEECH	1