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Marc A. Sullivan

dblp:264/7311 · DBLP profile ↗
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1ranked-venue papers
0as first author
0since 2021 · last 2020
—ORCID · none

Domains — the database's venue-derived domains; a paper can count in several

Human-computer interaction and ubiquitous computing · 1

Expertise — from the expertise taxonomy: the topics of the expert's papers under the CCF categories. A weight counts papers with recency: 1 for a paper about the topic, 0.3 when the topic is its context, halved every five years.

Network and information security
1 paper
Usable security · 50% Network security · 50%

Topics — the 1 heaviest of 2, each with the papers that count most for it

TopicWeightPapersLastEvidence papers
Network security › spam mitigation
robocall mitigation
0.412020
Robocalling: STIRRED AND SHAKEN! - An Investigation of Calling Displays on Trust and Answer Rates · CHI 2020

Methods — techniques the papers use, named apart from their topics

online survey · 0.4lab simulation · 0.4interviews · 0.4
YearPublicationVenuePosition
2020 Robocalling: STIRRED AND SHAKEN! - An Investigation of Calling Displays on Trust and Answer Rates
abstract
Billions of robocalls annually have undermined the public's trust in the entire phone system. New functionality, called STIR/SHAKEN (S/S), hopes to help fix this issue by detecting whether a call is coming from the number it says it is. However, due to the nature of the system, at first only a portion of calls would go through the S/S system. This led us to question whether presenting this information would confuse users more than help. In this paper, we detail the results of online surveys, in-person interviews, and a lab-based simulation. The research recommends "Valid Number" for the label on the display and found that even with only 30% of calls being validated, S/S increased trust, answer frequency and consumer satisfaction. Based on these results, the launch of S/S could positively affect the current phone system and re-establish consumer trust.
Gregory W. Edwards, Michael J. Gonzales, Marc A. Sullivan
CHI3