Dialog systems, such as voice assistants, are expected to engage with users in complex, evolving conversations. Unfortunately, traditional automatic speech recognition (ASR) systems deployed in such applications are usually trained to recognize each turn independently and lack the ability to adapt to the conversational context or incorporate user feedback. In this work, we introduce a general framework for ASR in dialog systems that can go beyond learning from single-turn utterances and learn over time how to adapt to both explicit supervision and implicit user feedback present in multi-turn conversations. We accomplish that by leveraging advances in student-teacher learning and context-aware dialog processing, and designing contrastive self-supervision approaches with Ohm, a new online hard-negative mining approach. We show that leveraging our new framework compared to traditional training leads to relative WER reductions of close to 10% in real-world dialog systems, and up to 26% on public synthetic data.

Conventional dynamic language switching enables seamless multilingual interactions by running several monolingual ASR systems in parallel and triggering the appropriate downstream components using a standalone language identification (LID) service. Since this solution is neither scalable nor cost- and memory-efficient, especially for on-device applications, we propose end-to-end, streaming, joint ASR-LID architectures based on the recurrent neural network transducer framework. Two key formulations are explored: (1) joint training using a unified output space for ASR and LID vocabularies, and (2) joint training viewed as multi-task optimization. We also evaluate the benefit of using auxiliary language information obtained on-the-fly from an acoustic LID classifier. Experiments with the English-Hindi language pair show that: (a) multi-task architectures perform better overall, and (b) the best joint architecture surpasses monolingual ASR (6.4–9.2% word error rate reduction) and acoustic LID (53.9–56.1% error rate reduction) baselines while reducing the overall memory footprint by up to 46%.