At a time when more and different people are using more and different computer systems, there is growing awareness that if technology is to give companies the “competitive edge” they are seeking, it must be used to support business goals. This means that systems must work within the existing organization to improve and extend its functioning. This also means that the design of these systems must enhance the organization, not disrupt it. Yet technology is, by its very nature, a stimulus for change. The question then becomes: How can this intrinsically de-stabilizing technology be designed and implemented in a way which supports the organization, without destroying it? It is the purpose of this panel to explore this basic question.