Control devices are essential in shaping the user experience of telepresence robot operators. This is especially true for mobile telemanipulator robots (MTRs), which offer greater opportunities for social interaction compared to mobile or tabletop telepresence robots, but are more difficult to control. This increased difficulty can diminish key aspects of user experience, such as sense of control (SoC), which many users value over performance. However, the usability of telepresence control devices has been critically overlooked in HRI research. In a between-subjects study (n = 63), we investigate how three widely used control devices (mouse, gamepad, haptic controller) affect critical aspects of teleoperation: perceived SoC, safety, usability, and cognitive load; and task performance. Participants remotely controlled an MTR (Stretch) to wait on a customer in a social telepresence setting (cafe). We found that the type of control device significantly impacts both task performance and SoC in direct teleoperation, with the mouse having the best performance/SoC. There were notable tradeoffs in speeds, errors, and task completion times, and participants with higher SoC performed significantly better than those with lower SoC. We provide participant-informed suggestions for future control device design, such as allowing users to reconfigure its physical form, input sensitivity, and controls to align with video game conventions. By foregrounding the role of control devices, our work contributes to ongoing conversations in HRI around the tradeoffs between autonomy, usability, and user agency in social telepresence.

Emergency department (ED) healthcare workers (HCWs) are interrupted as often as once every six minutes, increasing the risk of errors and preventable patient harm. As more robots enter hospitals, and the ED, they must support HCWs in managing interruptions, and ideally mitigate their harmful effects, without disrupting ED communication. However, interruption-mitigation strategies, particularly for mobile telemanipulator robots (MTRs), are not well understood. In this work, we explore interruption-mitigation and reorientation methods for MTRs in the ED. We conducted a study where ED HCWs teleoperated an MTR in a realistic hospital simulation environment. Our findings revealed insights on how MTRs might support multitasking in environments with frequent task switching, and the place of autonomy in safety-critical spaces. Conflicting opinions about the appropriateness of different MTR behaviors highlighted challenges and ethical dilemmas that influence the integration of MTRs in the ED. This work will support the implementation of interruption-mitigation strategies on MTRs, enabling them to better support people in fast-paced, interruption-driven environments thus reducing the risk of errors in these situations.

Proximate human-robot teaming (pxHRT) is a complex subspace within human-robot interaction. Studies in this space involve a range of equipment and methods, including the ability to sense people and robots precisely. Research in this area draws from a wide variety of other fields, from human-human interaction to control theory, making the study design complex, particularly for those outside the field of HRI. In this paper, we introduce a framework that helps researchers consider tradeoffs across various task contexts, platforms, sensors, and analysis methods; metrics frequently used in the field; and common challenges researchers may face. We demonstrate the use of the framework via a case study which employs an autonomous mobile manipulator continuously engaging in shared workspace, handover, and co-manipulation tasks with people, and explores the effect of cognitive workload on pxHRT dynamics. We also demonstrate the utility of the framework in a case study with two groups of researchers new to pxHRT. With this framework, we hope to enable researchers, especially those outside HRI, to more thoroughly consider these complex components within their studies, more easily design experiments, and more fully explore research questions within the space of pxHRT.

The emergency department (ED) is a safety-critical environment in which healthcare workers (HCWs) are overburdened, overworked, and have limited resources, especially during the COVID-19 pandemic. One way to address this problem is to explore the use of robots that can support clinical teams, e.g., to deliver materials or restock supplies. However, due to EDs being overcrowded, and the cognitive overload HCWs experience, robots need to understand various levels of patient acuity so they avoid disrupting care delivery. In this paper, we introduce the Safety-Critical Deep Q-Network (SafeDQN) system, a new acuity-aware navigation system for mobile robots. SafeDQN is based on two insights about care in EDs: high-acuity patients tend to have more HCWs in attendance and those HCWs tend to move more quickly. We compared SafeDQN to three classic navigation methods, and show that it generates the safest, quickest path for mobile robots when navigating in a simulated ED environment. We hope this work encourages future exploration of social robots that work in safety-critical, human-centered environments, and ultimately help to improve patient outcomes and save lives.