Emotional Support Conversation (ESC) aims to alleviate individuals’ negative emotions through multi-turn dialogues, where effective strategy planning and response generation are essential. However, existing methods often suffer from limitations in both planning reasonable support strategies and effectively expressing them in responses. To the end, we propose a novel LLM-based Emotional Support Conversation Agent (ESCA) with a plug-in strategy planner and a strategy-aligned prompt generator. The strategy planner cooperates with four aspects of the seeker’s state, including emotion intensity, trust degree, dialogue behavior, and stage of change, to enhance the rationality and effectiveness of the strategy prediction. To ensure that predicted strategies are better conveyed, the prompt generator integrates strategy-aligned instructions, knowledge, and context to generate the soft prompt for guiding the LLM to generate supportive responses. In addition to supervised fine-tuning, the prompt generator is further optimized by reinforcement learning. Experimental results demonstrate that ESCA significantly improves both response quality and the success rate of achieving the ESC task goal.

Cloud computing is on the rise, which promotes new breeds of database systems to accommodate the cloud environment. The development of cloud-native databases reveals three trends. One is the adoption of multi-datacenter (DC) deployment to survive the downtime of any single site. Another is the separation of computation and storage resources to achieve higher elasticity and scalability. The last is the support of HTAP to eliminate data redundancy and system complexity from heterogeneous databases. To cater to these trends, we design a distributed relational database called PolarDB-X, which is built on top of the cloud-native database PolarDB. It hence inherits many cloud-native features, such as multi-datacenter deployment and elasticity. To achieve cross-DC capability, it leverages Paxos and hybrid logical clock to achieve durability and snapshot-isolation consistency with low coordination costs. For resource elasticity, since the underlying PolarDB supports rapid migration of tenants between nodes, PolarDB-X can quickly scale the cluster to cope with a sudden traffic increase. For HTAP support, with the help of read replicas and a HTAP executor, PolarDB-X can improve the latency and parallelism of analytical queries without impacting concurrently-running TP workloads. Using its MPP engine and an in-memory column index, the efficiency of analytical queries can be further enhanced. PolarDB-X is now a cloud database service at Alibaba Cloud. We have learned many useful lessons from its development and operation, and have incorporated those into our design and analysis.