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Ngan Chiem

dblp:342/2681 · DBLP profile ↗
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1ranked-venue papers
0as first author
1since 2021 · last 2023
0000-0001-9831-8348ORCID · reported

Domains — the database's venue-derived domains; a paper can count in several

Human-computer interaction and ubiquitous computing · 1 · 1 since 2021

Expertise — from the expertise taxonomy: the topics of the expert's papers under the CCF categories. A weight counts papers with recency: 1 for a paper about the topic, 0.3 when the topic is its context, halved every five years.

Human-computer interaction and pervasive computing
1 paper
Collaborative and social computing · 100%

Topics — the 1 heaviest of 2, each with the papers that count most for it

TopicWeightPapersLastEvidence papers
Collaborative and social computing › socio-technical systems
sociotechnical infrastructure
0.212023
Understanding Human Intervention in the Platform Economy: A case study of an indie food delivery service · CHI 2023

Methods — techniques the papers use, named apart from their topics

interviews · 0.7case study · 0.7
YearPublicationVenuePosition
2023 Understanding Human Intervention in the Platform Economy: A case study of an indie food delivery service
abstract
This paper examines the sociotechnical infrastructure of an “indie” food delivery platform. The platform, Nosh, provides an alternative to mainstream services, such as Doordash and Uber Eats, in several communities in the Western United States. We interviewed 28 stakeholders including restauranteurs, couriers, consumers, and platform administrators. Drawing on infrastructure literature, we learned that the platform is a patchwork of disparate technical systems held together by human intervention. Participants join this platform because they receive greater agency, financial security, and local support. We identify human intervention’s key role in making food delivery platform users feel respected. This study provides insights into the affordances, limitations, and possibilities of food delivery platforms designed to prioritize local contexts over transnational scales.
Samantha Dalal, Ngan Chiem, Nikoo Karbassi, Yuhan Liu 0020, Andrés Monroy-Hernández
CHI2