There are a variety of digital tools for enabling people who are separated by time and space to communicate and collaborate on shared interests and tasks. The widespread use of some of these tools, such as instant messaging and group chat, coupled with the increasingly widespread availability of wireless access to the Internet (WiFi), have created new opportunities for using these collaboration tools by people sharing physical spaces in real time. The use of these tools to augment face-to-face meetings has created benefits for some participants and distractions-and detractions-for others. Our panelists will discuss some of the advantages and disadvantages of these emerging uses of collaborative tools.

To address the needs of cancer patients and their caregivers, Microsoft Research and the Fred Hutchinson Cancer Research Center developed HutchWorld, an online community environment, to provide computer-mediated social and informational support. In a controlled clinical study, we deployed HutchWorld to bone marrow transplant patients and their caregivers and assessed the impact of Internet access and HutchWorld on their quality of life. We found that Internet access and the use of HutchWorld helped to buffer study participants against reductions in life satisfaction and social support following the transplant procedure. In particular, participants used the Internet to seek out support from family and friends