Despite the availability of computer-based alternatives both for desktop and touch screen systems, a number of cooperative work processes still commonly rely on simple paper sticky notes. In this paper, we present the first in-depth investigation of the real-world practices of people who use paper-based affinity diagrams and similar clustering processes in their work, in order to identify challenges and requirements for technology support. Findings from retrospective and artifact-based interviews with 13 participants suggest ways in which the rich interactions and material affordances offered by paper are key to the process. Instead of seeking to replicate interactions with paper on a screen, simpler transfer of information between the physical and digital worlds has the potential to address many of the most pressing problems experienced in practice. We describe different types of technology integration and augmentation, with preliminary recommendations for different situations.

The traditional paper-based affinity diagram is a powerful tool for collaborative qualitative data analysis, but the present paper-based process has limitations. In this work we describe how users work with paper-based affinity diagrams as uncovered through a set of interviews with professionals who use the method. We also present an early prototype system to provide computer support for paper-based affinities.

Doing scientific research involves creative and complex forms of thinking. This paper examines the effect that information and computer technology (ICT) has on research practice. I present a bibliographic study that examines the role of ICT as a research tool in the field of human-computer interaction (HCI) through an analysis of 79 CHI papers, identifying five themes in their references to ICT. Among recent ICT developments, the internet is found to have had the greatest effect on research methods.

Social television applications have emerged as a potentially valuable convergence of media and communication, but questions remain about the utility and nature of the communication experiences they will provide. We present our study of STV3, an application that adds freeform text and voice chat capabilities to the conventional television-viewing experience. We conducted an in-depth field study of STV3 to understand how friends integrate communication through social television into their lives. Our results reveal users' choices of communication modality, their topics of conversation, and the sense of connectedness that was fostered through their use of STV3. Our findings indicate that participants overwhelmingly preferred text chat to voice chat, and that they often communicated about topics unrelated to the television content.

We examine how ambient displays can augment social television. Social TV 2 is an interactive television solution that incorporates two ambient displays to convey to participants an aggregate view of their friends' current TV-watching status. Social TV 2 also allows users to see which television shows friends and family are watching and send lightweight messages from within the TV-viewing experience. Through a two-week field study we found the ambient displays to be an integral part of the experience. We present the results of our field study with a discussion of the implications for future social systems in the home.

We report on a field evaluation of a prototype social television system (Social TV) that incorporates lightweight messaging as well as ambient awareness of user presence on the system. This evaluation was conducted over a two-week period and involved the participation of ten households. Participants appreciated the ability to see their buddies' presence on the system, the ability to see or suggest the programs they were currently watching, and the ability to send short messages to one another. The presence facilities available in Social TV also allowed participants to learn more about one another's TV viewing habits and preferences, and fostered a sense of connectedness between them. However, they also felt constrained by the limitations of the communication options available to them and demanded free-form text or voice chat to be able to fully express themselves.

We describe the results of two ethnographic-style studies that investigated consumer use of photos and music respectively. Although the studies were designed, executed, and analyzed separately, in our findings we discovered striking similarities between the ways in which our participants used personally captured photos and commercially purchased music. These findings have implications for the design of future systems with respect to handling and sharing content in photo or music form. We discuss making allowances for satisficing behavior, sharing media as a way to reminisce or to communicate an experience (tell a story), getting sidetracked while browsing, and similarities in organizing behaviors.