Developing, integrating and managing efficient configuration management system in various VoIP markets is one of the biggest challenges for vendors and service providers. This paper looks at best practices in configuration management architecture, design, service provisioning and interfaces to adopt in building a secure VoIP network.

The Artefact framework is a tool for building collaborative applications that deliver = representations of art objectoriented appXcation space to standard browsers.We present some aspects of Artefact's implementation, including_ enhancements to support synchronous collaboration, the de-coup~ng of input and output in the interaction protocol, a lighhveight gened-purpose Java appleqand tie Wera~en~ that bridge the gap behveen a browser and an appficahon.We describe some of the characteristics that m&e it easy to create multi-user applications witi ArtefacL and illustrate WISwith a simple example application.Finally, we compare Artefact to some existing distributed application platforms.