Optimal performance of collaborative tasks requires consideration of the interactions between socially intelligent agents, such as social robots, and their human counterparts. The functionality and success of these systems lie in their ability to establish and maintain user trust; with too much or too little trust leading to over-reliance and under-utilisation, respectively. This problem highlights the need for an appropriate trust calibration methodology, with the work in this paper focusing on the first step: investigating user trust as a behavioural prior. Two pilot studies (Study 1 and 2) are presented, the results of which inform the design of Study 3. Study 3 investigates whether trust can determine user decision making and task outcome during a human-agent collaborative task. Results demonstrate that trust can be behaviourally assessed in this context using an adapted version of the Trust Game. Further, an initial behavioural measure of trust can significantly predict task outcome. Finally, assistance type and task difficulty interact to impact user performance. Notably, participants were able to improve their performance on the hard task when paired with correct assistance, with this improvement comparable to performance on the easy task with no assistance. Future work will focus on investigating factors that influence user trust during human-agent collaborative tasks and providing a domain-independent model of trust calibration.

Building trust in robots through social interactions has a major impact on user experience and adoption of robot technologies. The role of trust in such interactions is associated with the persuasive influence a robot has on humans. A persuasive attempt may decrease trusting attitudes towards robots if it leads to persuasive backfiring, which refers to the creation of an attitude change in a direction opposite to the one intended by the intervention. In order to explore persuasive backfiring in the context of Human-Robot Interaction, this research study tests the interaction between emotion and logic as elements present both in the attitudes to be influenced, and in the persuasive appeal delivered by a robot. Results indicate a significant backfiring effect when emotions are used to influence attitudes that are based on logic. This observation has practical design implications for persuasive robots, especially in high-stakes fields such as Psychotherapy and Urban Search and Rescue.

Skill shortages are a drain on society. They hamper economic opportunities for individuals, slow growth for firms, and impede labor productivity in aggregate. Therefore, the ability to understand and predict skill shortages in advance is critical for policy-makers and educators to help alleviate their adverse effects. This research implements a high-performing Machine Learning approach to predict occupational skill shortages. In addition, we demonstrate methods to analyze the underlying skill demands of occupations in shortage and the most important features for predicting skill shortages. For this work, we compile a unique dataset of both Labor Demand and Labor Supply occupational data in Australia from 2012 to 2018. This includes data from 7.7 million job advertisements (ads) and 20 official labor force measures. We use these data as explanatory variables and leverage the XGBoost classifier to predict yearly skills shortage classifications for 132 standardized occupations. The models we construct achieve macro-F1 average performance scores of up to 83 per cent. Our results show that job ads data and employment statistics were the highest performing feature sets for predicting year-to-year skills shortage changes for occupations. We also find that features such as `Hours Worked', years of `Education', years of `Experience', and median `Salary' are highly important features for predicting occupational skill shortages. This research provides a robust data-driven approach for predicting and analyzing skill shortages, which can assist policy-makers, educators, and businesses to prepare for the future of work.

Labour demand and skill shortages have historically been difficult to assess given the high costs of conducting representative surveys and the inherent delays of these indicators. This is particularly consequential for fast developing skills and occupations, such as those relating to Data Science and Analytics (DSA). This paper develops a data-driven solution to detecting skill shortages from online job advertisements (ads) data. We first propose a method to generate sets of highly similar skills based on a set of seed skills from job ads. This provides researchers with a novel method to adaptively select occupations based on granular skills data. Next, we apply this adaptive skills similarity technique to a dataset of over 6.7 million Australian job ads in order to identify occupations with the highest proportions of DSA skills. This uncovers 306,577 DSA job ads across 23 occupational classes from 2012-2019. Finally, we propose five variables for detecting skill shortages from online job ads: (1) posting frequency; (2) salary levels; (3) education requirements; (4) experience demands; and (5) job ad posting predictability. This contributes further evidence to the goal of detecting skills shortages in real-time. In conducting this analysis, we also find strong evidence of skills shortages in Australia for highly technical DSA skills and occupations. These results provide insights to Data Science researchers, educators, and policy-makers from other advanced economies about the types of skills that should be cultivated to meet growing DSA labour demands in the future.

Deploying social robots applications in public spaces for conducting in the wild studies is a significant challenge but critical to the advancement of social robotics. Real world environments are complex, dynamic, and uncertain. Human-Robot interactions can be unstructured and unanticipated. In addition, when the robot is intended to be a shared public resource, management issues such as user access and user privacy arise, leading to design choices that can impact on users' trust and the adoption of the designed system. In this paper we propose a user registration and login system for a social robot and report on people's preferences when registering their personal details with the robot to access services. This study is the first iteration of a larger body of work investigating potential use cases for the Pepper social robot at a government managed centre for startups and innovation. We prototyped and deployed a system for user registration with the robot, which gives users control over registering and accessing services with either face recognition technology or a QR code. The QR code played a critical role in increasing the number of users adopting the technology. We discuss the need to develop social robot applications that responsibly adhere to privacy principles, are inclusive, and cater for a broad spectrum of people.

Active communication between robots and humans is essential for effective human-robot interaction. To accomplish this objective, Cloud Robotics (CR) was introduced to make robots enhance their capabilities. It enables robots to perform extensive computations in the cloud by sharing their outcomes. Outcomes include maps, images, processing power, data, activities, and other robot resources. But due to the colossal growth of data and traffic, CR suffers from serious latency issues. Therefore, it is unlikely to scale a large number of robots particularly in human-robot interaction scenarios, where responsiveness is paramount. Furthermore, other issues related to security such as privacy breaches and ransomware attacks can increase. To address these problems, in this paper, we have envisioned the next generation of social robotic architectures based on Fog Robotics (FR) that inherits the strengths of Fog Computing to augment the future social robotic systems. These new architectures can escalate the dexterity of robots by shoving the data closer to the robot. Additionally, they can ensure that human-robot interaction is more responsive by resolving the problems of CR. Moreover, experimental results are further discussed by considering a scenario of FR and latency as a primary factor comparing to CR models.

When robots and human users collaborate, trust is essential for user acceptance and engagement. In this paper, we investigated two factors thought to influence user trust towards a robot: preference elicitation (a combination of user involvement and explanation) and embodiment. We set our experiment in the application domain of a restaurant recommender system, assessing trust via user decision making and perceived source credibility. Previous research in this area uses simulated environments and recommender systems that present the user with the best choice from a pool of options. This experiment builds on past work in two ways: first, we strengthened the ecological validity of our experimental paradigm by incorporating perceived risk during decision making; and second, we used a system that recommends a nonoptimal choice to the user. While no effect of embodiment is found for trust, the inclusion of preference elicitation features significantly increases user trust towards the robot recommender system. These findings have implications for marketing and health promotion in relation to Human-Robot Interaction and call for further investigation into the development and maintenance of trust between robot and user.

This paper investigates the problem of how humans understand and control human-robot collaborative action and how to build natural interactions during human-robot collaborative action. We use a `pick and place' experiment to study collaborative activities between a human and a robot. The results show that even if human participants had a good understanding of the maximum reachability of the robot, they consistently take a surprisingly long time to help and assist the robot when a target object is out of its reach. We implemented a number of social cues in the experiment, analysed their effects in order to identify the role they could play to improve the fluency of human-robot collaboration. The experimental results showed that when the robot uses head movements, two hands or a gesture to indicate non-reachability, people react in a more natural way to assist the robot.

Pointing is a typical means of directing a human's attention to a specific object or event. Robot pointing behaviours that direct the attention of humans are critical for human-robot interaction, communication and collaboration. In this paper, we describe an experiment undertaken to investigate human comprehension of a humanoid robot's pointing behaviour. We programmed a NAO robot to point to markers on a large screen and asked untrained human subjects to identify the target of the robots pointing gesture. We found that humans are able to identify robot pointing gestures. Human subjects achieved higher levels of comprehension when the robot pointed at objects closer to the gesturing arm and when they stood behind the robot. In addition, we found that subjects performance improved with each assessment task. These new results can be used to guide the design of effective robot pointing behaviours that enable more effective robot to human communication and improve human-robot collaborative performance.

Defeasible Logic is a promising representation for legal knowledge that appears to overcome many of the deficiencies of previous approaches to representing legal knowledge. Unfortunately, an immediate application of technology to the challenges of generating theories in the legal domain is an expensive and computationally intractable problem. So, in light of the potential benefits, we seek to find a practical algorithm that uses heuristics to discover an approximate solution. As an outcome of this work, we have developed an algorithm that integrates defeasible logic into a decision support system by automatically deriving its knowledge from databases of precedents. Experiments with the new algorithm are very promising -- delivering results comparable to and exceeding other approaches.