Software development is a cooperative activity that relies heavily on the quality and effectiveness of the communication channels established within the development team and with the end-user. Process-centered software engineering environments (PSEEs) support the definition and the execution of various phases of the software process. This is achieved by explicitly defining cooperation procedures, and by supporting synchronization and data sharing among its users. PSEE and CSCW technologies have been developed rather independently from each other, leading to a large amount of research results, tools and environments, and practical experiences. We have reached a stage in technology development where it is necessary to assess and evaluate the effectiveness of the research efforts carried out so far. Moreover, it is important to understand how to integrate and exploit the results of these different efforts. The goal of the paper is to understand which kind of basic functionalities PSEEs can and should offer, and how these environments can be integrated with other tools to effectively support cooperation in software development. In particular, the paper introduces a process model we have built to support a cooperative activity related to anomaly management in an industrial software factory. The core of the paper presents and discusses the experiences and results that we have derived from this modeling activity, and how they related to the general problem of supporting cooperation in software development. The project was carried out using the SPADE (Software Process Analysis, Design and Enactment) PSEE and the ImagineDesk CSCW toolkit.

The paper discusses the problems that a software development organization must address in order to assess and improve its software processes. In particular, the authors are involved in a project aiming at assessing and improving the current practice and the quality manual of the Business Unit Telecommunications for Defense (BUTD) of a large telecommunications company. The paper reports on the usage of formal process modeling languages to detect inconsistencies, ambiguities, incompleteness, and opportunities for improvement of both the software process and its documentation.>

Process modeling is a rather young and very active research area. During the last few years, new languages and methods have been proposed to describe software processes. In this paper we try to clarify the issues involved in software process modeling and identify the main approaches. We start by motivating the use of process modeling and its main objectives. We then propose a list of desirable features for process languages. The features are grouped as either already provided by languages from other fields or as specific features of the process domain. Finally, we review the main existing approaches and propose a classification scheme.

Software processes are long-lived entities. Careful design and thorough validation of software process models are necessary to ensure the quality of the process. They do not prevent, however, process models from undergoing change. Change requests may occur in the context of reuse, i.e. statically, in order to support software process model customization. They can also occur dynamically, while software process models are being executed, in order to support timely reaction as data are gathered from the field during process enactment. We discuss the mechanisms a process language should possess in order to support changes. We illustrate the solution adopted in the context of the SPADE environment and discuss how the proposed mechanisms can be used to model different policies for changing a software process model.>

Process modeling is an active research area. During the last few years, new languages and methods have been proposed to describe software processes. In this paper, the authors clarify the issues involved in software process modeling and identify the main approaches. They also review the main existing approaches and propose a classification scheme.>