Joint narratives are often used in the context of reconciliation interventions for people in social conflict situations, which arise, for example, due to ethnic or religious differences. The interventions aim to encourage a change in attitudes of the participants towards each other. Typically, a human mediator is fundamental for achieving a successful intervention. In this work, we present an automated approach to support remote interactions between pairs of participants as they contribute to a shared story in their own language. A key component is an automated cognitive tutor that guides the participants through a controlled escalation/de-escalation process during the development of a joint narrative. We performed a controlled study comparing a trained human mediator to the automated mediator. The results demonstrate that an automated mediator, although simple at this stage, effectively supports interactions and helps to achieve positive outcomes comparable to those attained by the trained human mediator.

This paper explores whether older adults can remotely participate in museum visits with the help of virtual environments. We design and build a system that supports shared museum co-visits between onsite visitors inside the museum and older adults from a care home. We make the experience more engaging by providing a meaningful story, connecting the objects in the museum. The aim of the study is to understand whether older adults are able to use such technology and to study the mediated sense of spatial presence, the experienced social closeness, and the level of participants' engagement and enjoyment in the visit. We discuss the relationship between these aspects and factors leading to a better remote experience for older adults. The results show that older adults enjoy and engage in remote visits, and that there is a positive correlation between enjoyment, engagement and social closeness.

Altering the lyrics of famous songs is a common creative and communicative act, often used for purposes that go beyond simple amusement, such as the creation of companion music for advertisements. In this case, the altered song commonly refers to the advertised product or idea. Here we present a system that can automatically reproduce this process: it starts from a novel text, i.e. the daily news, identifies the key concepts therein contained, expands them and then uses this word cloud to replace some of the words in a song, obeying lexical, metrical and rhyming constraints. The new song is then created by merging these new lyrics, sung by a speech synthesizer, with the original backing music. Our evaluation shows that songs created by the system increase the recall of the news they were created from.

A key acceptability criterion for artificial agents will be the possible moral implications of their actions. In particular, intelligent persuasive systems (systems designed to influence humans via communication) constitute a highly sensitive topic because of their intrinsically social nature. Still, ethical studies in this area are rare and tend to focus on the output of the required action; instead, this work focuses on the acceptability of persuasive acts themselves.Building systems able to persuade while being ethically acceptable requires that they be capable of intervening flexibly and of taking decisions about which specific persuasive strategy to use. We show how, exploiting a behavioral approach, based on human assessment of moral dilemmas, we obtain results that will lead to more ethically appropriate systems. Experiments we have conducted address the type of persuader, the strategies adopted and the circumstances. Dimensions surfaced that can characterize the interpersonal differences concerning moral acceptability of machine performed persuasion, usable for strategy adaptation. We also show that the prevailing preconceived negative attitude toward persuasion by a machine is not predictive of actual moral acceptability judgement when subjects are confronted with specific cases.

Drawing on concepts from theories on persuasion, social psychology, and philosophy of language, this article presents the design of an ambient persuasive system that acts as an automatic facilitator by supporting a balanced flow of communication in group conversational activity. The system includes two main components: (a) a context-awareness system that monitors group member non-verbal behavior, and (b) a visualization component that promotes balanced participation, providing targeted directives to participants through peripheral displays. In two empirical studies, a strategy for influencing participant social dynamics based on subtle directives in the form of aesthetically pleasant visual animations was assessed. The findings provide insight on the effect, the acceptability, and the perceived influence of subtle peripheral persuasive messages for ambient displays. The studies indicate that when the participants understand the message intention, the subtle directives have a positive influence on group behavior, and are considered more appealing and less intrusive than overt, language-based messages. Furthermore, it was found that personality traits influenced attitudes towards the system.

Since 2007, the PATCH workshop series (https://patchworkshopseries.wordpress.com/) have been gathering successfully researchers and professionals from various countries and institutions to discuss the topics of digital access to cultural heritage and specifically the personalization aspects in this process. Due to this rich history, the reach of the PATCH workshop in various research communities is extensive.

Philosophers of language have taught us that at the basis of language production there is the intention to change the state of the world by intervening linguistically on other agents. Persuasion, being the process of influencing attitudes, beliefs, behaviors, mood of a target, is a matter of stronger emphasis. Argumentation is just one resource to persuasion; it has been studied since the times of Aristotle and now for quite some time in artificial intelligence. The peripheral route to persuasion [1] is a different modality, one that is based on indirect, evocative, aesthetic aspects of the message. Automated intelligent persuasion of this sort (and also defense from inappropriate persuasion) is a research area close to producing usable results, both through creative production of language expressions, and through other forms of communication. The traditional goal of human-oriented information technology is mostly to offer services. With intelligent persuasive interfaces, instead, the overall goal is to produce an effect on humans, to influence their beliefs, their attitudes and eventually their actions and overall behavior. The area of intelligent persuasion has the potential to change the picture radically in the world of advertising and of social influencing.

The need for creativity is ubiquitous, and mobile devices connected to Web services can help us. Linguistic creativity is widely used in advertisements to surprise us, to get our attention, and to stick concepts in our memory. However, creativity can also be used as a defense. When we walk in the street, we are overwhelmed by messages that try to get our attention with any persuasive device at hand. As messages get ever more aggressive, often our basic cognitive defenses—trying not to perceive those messages—are not sufficient. One advanced defensive technique is based on transforming the perceived message into something different (for instance, making use of irony or hyperbole) from what was originally meant in the message. In this article, we describe an implemented application for smartphones, which creatively modifies the linguistic expression in a virtual copy of a poster encountered on the street. The mobile system is inspired by thesubvertisingpractice of countercultural art.

In this paper, we present a system that acts as an automatic facilitator by supporting the flow of communication in a group conversation activity. The system monitors the group members' non-verbal behavior and promotes balanced participation, giving targeted directives to the participants through peripheral displays. We describe an initial study to compare two ways of influencing participantsfi social dynamics: overt directives, explicit recommendations of social actions displayed in the form of text; or subtle directives, where the same recommendations are provided in an implicit manner. Our study indicates that, when the participants understand how the implicit messages work, the subtle facilitation is regarded as more useful than the overt one and it is considered to more positively influence the group behavior.

Small groups can have a better museum visit when that visit is both a social and an educational occasion. The unmediated discussion that often ensues during a shared cultural experience, especially when it is with a small group whose members already know each other, has been shown by ethnographers to be important for a more enriching experience. We present DRAMATRIC, a mobile presentation system that delivers hour-long dramas to small groups of museum visitors. DRAMATRIC continuously receives sensor data from the museum environment during a museum visit and analyzes group behavior from that data. On the basis of that analysis, DRAMATRIC delivers a series of dynamically coordinated dramatic scenes about exhibits that the group walks near, each designed to stimulate group discussion. Each drama presentation contains small, complementary differences in the narrative content heard by the different members of the group, leveraging the tension/release cycle of narrative to naturally lead visitors to fill in missing pieces in their own drama by interacting with their fellow group members. Using four specific techniques to produce these coordinated narrative variations, we describe two experiments: one in a neutral, nonmobile environment, and the other a controlled experiment with a full-scale drama in an actual museum. The first experiment tests the hypothesis that narrative differences will lead to increased conversation compared to hearing identical narratives, whereas the second experiment tests whether switching from presenting a drama using one technique to using another technique for the subsequent drama will result in increased conversation. The first experiment shows that hearing coordinated narrative variations can in fact lead to significantly increased conversation. The second experiment also serves as a framework for future studies that evaluate strategies for similar adaptive systems.

Many museums offer their visitors the use of a mobile guide to enhance their visit experience. Novel mobile guides have the potential to provide personalized, context-aware, rich content to museum visitors. However, they might also affect the way visitors behave and interact. While many studies have examined novel features that these guides can provide to enhance the visit experience, few have looked into the impact that a mobile guide might have on the actual behavior of the visitors. We describe a field study conducted with 403 actual museum visitors, over a period of 10 months comparing behaviors of visitors who used a mobile multimedia location-aware guide during their visit and that of visitors who did not use any electronic aid. Results indicate that visitors' behavior was altered considerably when using a mobile guide. Visitors using a mobile guide visited the museum longer and were attracted to and spent more time at exhibits where they could get information from the guide. In addition, we provide empirical evidence of the decoupling effect that a mobile guide has on pairs of visitors. Using a mobile guide caused visitors to reduce proximity and to interact less with their fellow group members. Finally, we discuss what may be done to reduce this negative social effect.

A multi-user tabletop interface was designed to support reconciliation of a conflict aimed at shifting hostile attitudes and achieving a greater understanding of another viewpoint. The interface provided a setting for face-to-face shared narration and support for the management of disagreements. The interface allows for escalation and de-escalation of the conflict emerging in the shared narration and requires that participants perform joint actions when a contribution to the story is to be removed from the overall narration. A between-subjects experiment compared the tabletop interface and a desktop multimedia interface with mixed pairs (male Israeli-Jewish and Palestinian-Arab youth). The results demonstrated that the experience with the tabletop interface appears to be motivating and, most importantly, produces at least a short-term shift of attitude toward the other.

Museum visits can be more enjoyable to small groups if they can be both social and educational experiences. One very rewarding aspect of a visit, especially those involving small groups such as families, is the unmediated group discussion that can ensue during a shared cultural experience. We present a museum mobile system that perceives and analyzes group behavior and uses the result to adaptively deliver coordinated dramatic narrative presentations, resulting in the stimulation of group conversation. In particular, our drama-based presentations contain slight differences in content between the two visitors, leveraging the narrative tension/release cycle to naturally lead visitors to fill in missing pieces by interacting with friends and initiate a conversation. As a first step at evaluation, we present a study in a neutral environment centered around the effects of those differences in stories between pairs of participants, showing that listening to narratives with slight differences between them can significantly increase subsequent conversation.

In this paper we present a tool for valence shifting of natural language texts, named Valentino (VALENced Text INOculator). Valentino can modify existing textual expressions towards more positively or negatively valenced versions. To this end we built specific resources, gathering valenced terms that are semantically or contextually connected to the original one, and implemented strategies that use these resources in the substitution process. Valentino is meant to be a modular component. It is non-domain specific and it requires as its input a coefficient that represents the desired valence for the final expression.

Museums are both appealing and challenging as an environment for indoor positioning research. By nature, they are dense and rich in objects and information, and as a result they contain more information than a visitor can absorb in a time-limited visit. Many research projects have explored the potential of novel technologies to support information delivery to museum visitors. Having an accurate visitor position is a key factor in the success of such projects. In spite of numerous technologies experimented with, there is no prevailing indoor positioning technology. Each technology has its benefits as well as its limitations. In addition, museums have their own constrains when it comes to installation of sensors in their space. In the framework of the PIL project, a flexible "light weight" proximity based positioning system was developed and deployed at the Hecht museum and a general framework for indoor positioning is proposed. The inherent limitations of the basic technology are addressed by an abstract reasoning layer and by a dialog with the user.

In this paper we propose a new type of system explicitly aimed at influencing immediate behavior in an informal, non goal-oriented co-located small group. The state of the group dynamics is automatically assessed in order for the system to continuously plan and deploy minimalist strategies using evocative means to influence behavior, rather than explicit recommendations. A key aspect of our approach is that the main interaction channel is left for direct human-to-human interaction, while no large conscious elaboration effort nor actions are meant by the user toward the interface. We present here the concept and a working implementation of a prototype system targeted to a museum scenario. The system has the form of a table in the museum cafe, and is aimed at inducing a group of friends to talk about the content of their visit to the museum.

In this paper we describe the in-progress work of the Pathlight navigation system for groups and individuals. Pathlight provides indoor navigation support in the museum using a handheld projector. We describe some of the advantages the system provides, look at some background, briefly describe some system features, and posit some open questions for further investigation.

Cultural heritage is an area that has recently drawn research attention, especially for exploring ways to harness novel mobile technologies for supporting visitors. The main benefit of these novel technologies is their ability to provide personalized, context-aware information services to their users. However, the use of context-awareness is connected to a fundamental issue of proactiveness – should the system keep the user in control all the time and only respond to user requests, or should the system take initiative and propose its services when needed? Proactiveness of mobile visitors' guides brings with it a possibility for better service to the user at the cost of taking control out of the user's hand. The amount of choice given to visitors is another key issue. With the vast amount of information available for each exhibit, adaptation of the amount of information by limiting the number of content items, could be warranted to filter the information according to the visitors needs. However, it is not clear how reducing choice in terms of the number of content items that are presented to the visitor affects visitor behavior and satisfaction. We examined these issues in a controlled user study conducted with actual museum visitors; comparing usage, behavior patterns, and attitudes of visitors using three versions of a location-aware mobile museum guide.

According to recent studies, a museum visit by a small group (e. g. a family or a few friends) can be considered successful if conversation about the experience develops among its members. Often people stop at the museum café to have a break during the visit or before leaving. The museum café is the location that we foresee as ideal to introduce a tabletop interface meant to foster the conversation of the visitors.

So called intractable conflicts may benefit from more modest and socially oriented approaches than those based on classical conflict resolution techniques. This paper is inspired by theories on small group intervention in a conflict. The general claim is that participants may achieve a greater understanding of and appreciation for the other's viewpoint under conditions that support partaking in a tangible joint task and creating a shared narration. Our goal was to design a methodology wherein the extent to which technology contributes to conflict negotiation and resolution could be assessed. Specifically, a co-located interface for producing a joint narration as a tool for favouring reconciliation is presented and discussed. The results of an initial set of studies where the interface was used by Arab and Jewish youth in Israel provided insight into the usability of the various components of the technology and of the paradigm.

Among forms of creative language, verbal humor has received some attention in the computational milieu. Some aspects of irony and wordplay could be experimented in automated systems. For instance, we developed a system that makes fun of existing acronyms, based mainly on lexical reasoning. The dimension of emotion in words is also starting to be understood among computational linguists. The challenge of electronic advertisements offers in particular a great opportunity for getting now deeper into creative language expression and emotion. An advertising message induces in the recipient a positive or negative attitude toward the advertised object. A prototype we have developed for advertising professionals has two steps: (i) the creative variation of familiar expressions, taking into account the effective content of the produced text, (ii) the automatic animation (semantically consistent with the affective text content) of the resulting expression, using kinetic typography techniques. In this way the ironic-affective effect is perceptually emphasized.

Visitors often tend to visit museums in groups, mainly with family or friends, yet most of the today mobile museum guides focus on supporting the individual visitor. The technology described in this paper allows supporting groups of visitors in addition to individuals by providing context-aware services aimed at supporting the whole group. These include context-aware communication and alerting services that are provided by the museum visitor's guide system developed in the framework of the PIL (PEACH-Israel) project, as an example case of a larger variety of possible context-aware services.

In this paper we describe a pilot study for an intervention aimed at enhancing social skills in high functioning children with autism. We found initial evidences that the use of a, social interaction and may lessen the repetitive behaviors typical of autism. These positive effects also appear to be transferred to other tasks following the intervention. We hypothesize that the effect is due to some unique characteristics of the interfaces used, in particular enforcing some tasks to be done together through the use of multiple-user GUI actions.

The paper presents a first prototype of a handheld museum guide delivering contextualized information based on the recognition of drawing details selected by the user through the guide camera. The resulting interaction modality has been analyzed and compared to previous approaches. Finally, alternative, more scalable, solutions are presented that preserve the most interesting features of the system described.

Museum visitors can continue interacting with museum exhibits even after they have left the museum. We can help them do this by creating a report that includes a basic, personalized narration of their visit, the items and relationships they found most interesting, pointers to additional related online information, and suggestions for future visits to the current and other museums. In this work we describe the automatic generation of personalized natural language reports to help create one episode in an ongoing coherent sequence of cultural activities.

The issue of the seamless interleaving of interaction with a mobile device and stationary devices is addressed, in a typical situation of educational entertainment: the visit to a museum. Some of the salient elements of the described work are the emphasis on multimodality in the dynamic presentation and coherence throughout the visit.The adopted metaphor is of a kind of contextualized TV-like presentation, useful for engaging (young) visitors. On the mobile device, personal video clips are dynamically generated from personalized verbal presentations; on larger stationary screens distributed throughout the museum, further background material and additional information is provided. A virtual presenter follows the visitors in their experience and gives advice on both types of devices and on the museum itself.

Computational humor will be needed in interfaces, no less than other cognitive capabilities. There are many practical settings where computational humor will add value. Among them there are: business world applications (such as advertisement, e-commerce, etc...), general computer-mediated communication and human-computer interaction, increase in the friendliness of natural language interfaces, educational and edutainment systems. In particular in the educational field it is an important resource for getting selective attention, help in memorizing names and situations etc. And we all know how well it works with children.Automated humor production in general is a very difficult task but we wanted to prove that some results can be achieved even in short time. We have worked at a concrete limited problem, as the core of the European Project HAHAcronym. The main goal of HAHAcronym has been the realization of an acronym ironic re-analyzer and generator as a proof of concept in a focalized but non restricted context. In order to implement this system some general tools have been adapted, or developed for the humorous context. Systems output has been submitted to evaluation by human subjects, with a very positive result

Multimodality is a powerful concept for dealing with dialogue cohesion in a human–computer natural language (NL)‐centered system. This work is a modest step toward more effective exploitation of the potentially large bandwidth of communication provided by this situation. The relations between exploration, navigation, and NL‐based communication are discussed in general and with reference to two prototypes. Light cognitive load feedback and direct manipulation are proposed so that user and system can cooperate in mutually establishing the structure of the ongoing dialogue. The main points are: (i) use of an appropriate dialogue structure to constrain inference in the anaphora resolution process; (ii) use of a graphical representation of the structure, to limit the problem of opacity; (iii) allowance for the possibility of direct manipulation on this representation, to avoid the necessity of operating linguistically at the metalevel. The context of the work is within NL‐centered multimodal information access systems, in which basic entities are pairs (most commonly question and answer). A dialogue model is provided by a modified version of the centering model; it is both sufficiently simple to be displayed in an intuitive fashion on the screen, and sufficiently powerful to give accurate results. An extension of the discourse model, oriented to the treatment of deixis, is also proposed. Finally, steps toward an overall approach to the integration of navigational and mediated aspects of interaction are discussed.

An account is given of flexible idiom processing within a lexicon based parser. The view is a compositional one. The parser's behaviour is basically the one, unless a certain threshold is crossed by the weight of a particular idiom. A new process will then be added. The parser, besides yielding all idiomatic and literal interpretations embodies some claims of human processing simulation.

Americanae nace como un proyecto conjunto que surge dentro de la Red Europea de Información y Documentación sobre América Latina (REDIAL), y que ha afrontado la Biblioteca de la Agencia Española de Cooperación Internacional para el Desarrollo (AECID). Esta nueva biblioteca virtual hace más accesibles los libros digitales de tema americanista a los investigadores y usuarios interesados de cualquier parte del mundo.